SUMMARY:

• Salesforce professional, having 5+ year experience as a Admin. I have worked on Sales Cloud, Service Cloud, Experience Cloud, Data Migration.
• Salesforce expertise in creation of custom apps, Roles, Profiles, Page Layouts, Workflow rules, Approval process and Validation rules.
• Expertise in Data migration, having good knowledge of Legacy System.
• Good understanding in SOQL and SOSL query Language.
• Expertise in MS. Excel functionalities such as VLOOKUP, CONCATENATE, CELL SPLIT, etc.
• Having very good amount of exposure and strong knowledge on Salesforce.com Customization, Configuration and Data Management.
• Good understanding with Web to Lead and Web to Case and Lead conversion process.
• Experience in FLOWS and automation using PROCESS BUILDER.
• Extensive experience in Data Loader, Salesforce Inspector, Import Wizard for Data migration activities.
• Created Omni Channels while working on Service Clouds
• Good touch with change sets used for the deploying the components in production.
• Proficient with record types and types of layouts and their modifications.
• Done with the integration of DocuSign with Salesforce
• Experience working with Maven’s mate, Notepad++, Sublime, VSCode, GitHub and salesforce.com Sandbox environments.
• Exposure in Data Management based on business needs and Salesforce Communities.
• Worked on Agile process. Worked on Jira and having experienced in making document in Confluence.
• Have good knowledge on Experience Clouds

TECHNICAL SKILLS:

Salesforce Platform: Visualforce pages, components, Custom settings, SOQL, SOSL, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Lightning Process Builder and other Salesforce standard features

Tools: Data Loader, GitHub, Sublime Text Editor, Jenkins, Mavens Mate, VSCode, Jira

CRM: Salesforce CRM Application

AppExchange Tools: DocuSign, Apttus X - Author, Snap logic, Dataloader.io

PROFESSIONAL EXPERIENCE:

Salesforce Consultant

Confidential

Responsibilities:

• Worked on the documentation part related to the projects.
• Worked on Sandbox release management documentation.
• Worked on configuration parts such as Validation rules, Approval process, Workflow rules, Process Builder, FLOWS.
• Setup external services and use it in the FLOWS.
• Managed projects for small -projects using tools like Trello.
• Integrating DocuSign, Skyvia, Jenkins with Salesforce
• Writing Triggers and Apex classes and testing it in Sandbox.
• Worked on Sandbox Refreshed cycle.
• Automated Emails to Contacts.
• Worked on Change Sets deployment.
• Worked on creation of documentation like Sandbox Management, Salesforce Development standards, Release Management of Sandbox.
• Worked on Salesforce Communities.

Salesforce Developer/Admin

Confidential

Responsibilities:

• Managed Team for Data Migration.
• Worked on Email templates, pdf templates, Email Alerts
• Worked on Approval Process and Workflows Rules.
• Worked on the topics Reports & Dashboards, Process Builder, FLOWS.
• Worked on Visualforce pages. Triggers, Test Classes.

Salesforce Developer/Admin

Confidential

Responsibilities:

• Learnt with Process Builder, Flows and Lightning
• Works on Visualforce Pages
• Exposure on Apex Triggers, Apex Classes
• Work on Workflows, Validation Rules, and Approval Process
• Keeping up to date with Salesforce Releases and Features, Acquiring Trailhead Badges, etc.
• Salesforce Administration for Clients including Data Migration, Setting up of Schema
• Developing less complex Visualforce pages, Apex Classes, Apex Triggers
• Attended Sessions on Front End Development and Salesforce Development
• Mock presentations on Salesforce features
• Created forms on Form Assembly
• Done testing of forms in the Salesforce org
• Worked on FLOWS

Confidential

Salesforce Developer

Responsibilities:

• Done integration of Dropbox with Salesforce.
• Integrate Avalara app with Salesforce. Avalara with quote, quote document replicates it using standard Salesforce quote template.
• Done integration of Sertifi with Salesforce for eSign.
• Done data migration from client’s database to salesforce org.
• Created custom objects, fields and buttons based on the requirements.
• Worked on Process Builder, Workflow Rules and Approval process.
• Created Visualforce pages, written Apex classes, Triggers and Test Classes.

Confidential

Salesforce Developer

Responsibilities:

• Created Email Templates & PDF Templates in Visualforce pages.
• Created Email Alerts.
• Worked on Formula fields as per the requirement.
• Worked on Approval Process and Workflow rules.
• Created custom objects, fields and buttons based on the requirements.
• Renaming of managed package Objects, fields, page layouts.
• Development of Visualforce pages and Triggers.
• Worked on User import using Data Loader, used VLOOKUP in excel sheet, and inserted it with their RoleId, ProfileId and TimeZoneSidKey.
• Managed team of 5 developers.
• Document Management and Data logs update.
• Client updates and requirement implementation.
• Managed four Salesforce Orgs of Talent Rover: Scope AT, Huntress, Nicoll Curtain and Cloud Stream.
• Managed team of 5 developers.
• Handled Client calls.
• Document Management and Data logs update.
• Worked on SQL Studio Management Server.

Confidential

Salesforce Developer

Responsibilities:

• Setup of Email-To-Case.
• Setup Omni-Channel with default settings.
• We have one Case Assignment Rule to assign all incoming cases to a single queue.
• We have created custom objects and fields as per requirements.
• We have created a custom object for Case History (followed the same approach of DOTW).
• Worked on Reports and Dashboards.

Confidential

Salesforce Developer

Responsibilities:

• Migrated the fields from Expense Watch production org to Confidential Production org. In between these two-production orgs, there are three sandboxes. Already moved the fields, objects and records in UAT1. Started working for UAT2. Used a data loader to export the data. Worked on Excel, used VLOOKUP, CONCATENATE, etc. Done mapping of fields from production and sandbox.
• Managed two Orgs on in TR-ProServe: Northern Europe and Eastern Europe.
• Worked on User import using Data Loader, used VLOOKUP in excel sheet, and inserted it with their RoleId, ProfileId and TimeZoneSidKey.
• Worked on Reports.
• Used Duplicate Management in order to find the duplicate Account and Contact.
• Created Email Templates.
• Maintain and develop Custom objects, Custom fields, Custom tabs, And Validation rules.
• Defined lookup and master-detail relationships on objects and created junction objects to establish connectivity among objects.
• Used Data Loader for Data Management in force.com platform.
• Used SOQL with consideration to Governor Limits for data manipulation needs of application using platform database objects.
• Developed Reports and Dashboards for products Object.
• Implement Workflow and validation rules to maintain proper flow and avoid unwanted data.