PROFESSIONAL SUMMARY:

• 6 years of IT experience as a Salesforce Developer & Administrator, which includes Sales Cloud, Service Cloud, Marketing Cloud, CPQ.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Experience in Lightning Component,Aura Component and Salesforce Lightning systems.
• Worked closely with Business users to enabled business process using SFDC.
• Experience in working in Agile Methodology environment.
• Experience in administration, configuration, Implementation, and Support of SalesforceCRM and SalesforceSFA applications based on Apex Language and leveraging Force.com Platform, SAAS (Software as a Service) application running in Cloud Computing Environment.
• Implementation and Integration experience using Custom Objects, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Approvals, Assignment Rules. This also includes Custom Reports, Report Folders, and Report extractions to various formats as per the Client & Application Requirements.
• Well versed in using Defect Tracking Tools including HP Quality Center and JIRA.
• Extensive experience in creating lookup relationships and master - detail relationships on the objects and creation of junction objects to establish connectivity among other objects
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Designed various custom objects, custom fields, page layouts, validation rules, field dependencies based on the business requirements.
• Good experience in developing salesforce Lightning Apps, Components, Controllers and Events.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
• Expertise in developing UI Components using Visualforce Pages, Visualforce components, Apex Controllers, HTML, XML, Java Script, CSS and Bootstrap.
• Experience with SFDC development using Apex classes, Triggers, Apex Test Classes for SFDC testing and Batch Apex for complex data processing. the AppExchange applications and integrating with third party applications
• Played a vital role in implementing secure identity management and Single Sign-on (SSO) application.
• Experience in using the Workbench tool for SOQL queries, SOSL and the REST Explorer.
• Experienced in deploying between Production and Sandboxes using Eclipse IDE, Force.com Migration Tool, and Change Sets.
• Used Lightning process builder for visualizing and creating automated business processes and worked on Agile methodologies where requirements, design, testing, deployment needs to be done as early as possible.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Developed REST and SOAP based requests for communicating with Web services.
• Responsible for unit, integration and regression testing and end to end user testing.

TECHNICAL SKILLS:

SFDC Technologies: Lightning, Apex, Visual force, S-Control, Force.com Explorer, Apex Data Loader, Jenkins, Mavens, Blue Canvas.

ETL tools: Cast Iron, Informatica on Demand

Database: SQL, Oracle 9i

Programming Languages: C, C++, Java, JavaScript, Apex, .Net

IDE: Force.com IDE, Eclipse, Visual Studio, Adobe Flash and more

Web Technologies: XML, HTML, CSS, Visual force, Web services, Web dynpro.

Operating System: Windows 9X, XP, Vista, 7, and Linux.

Utilities: MS-Office Suite and MS Visio

PROFESSIONAL EXPERIENCE:

Confidential: Kansas City

Salesforce Developer

Responsibilities:

• Interacted with stakeholders to get a better understanding of client business processes and gather business requirements for Business Process Analysis and management.
• Experience in Administration,Configuration Implementation and support of salesforce CRM based on Apex Language and leveraging Force.com Platform
• Created Modern Enterprise lightning Apps combining Lightning design system, Lightning App builder and lightning components features.
• Experience on Maintaining installed packages in lightning using Apex and experience in using Data Migration tool Data Loader, Salesforce Inspector.
• Experience in Apex classes, Apex Triggers,Visualforce Pages,Force.com IDE,SOSL and SOQL.
• Responsible for Salesforce.com system Integration with external applications and systems using Apex web services and Apex callouts with both REST API and SOAP API.
• Upgraded some Applications from Salesforce Classic to Salesforce Lightning to develop rich user interface and better interaction of pages.
• Experienced in mentoring and supporting a project team.
• Experienced in Offshore co-ordination, transferring the Business requirements to Offshore, Guiding and driving offshore for completion of development tasks.
• Experience on Creating Email Templates in HTML and Visualforce page.
• Experience on writing Batch classes and scheduling the Apex jobs for processing large records.
• Customized Custom and Standard fields, page layouts, record types, searching, list views, queues, reports, and dashboards. Maintained and created workflow rules, validation rules, formula fields, escalation rules, auto-assignment rules.
• Documented & Maintained overall system configuration, change control, and enhancements.
• Responsible for the coordination and execution of business analysis and establishing, maintaining and implementing the tools, methods and procedures for the business analysis process.
• Designed and developed VisualForce pages based on the business requirements.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Worked on Migration tools Force.com IDE, Eclipse and have knowledge of Change set migration code and configuration from the Dev sandbox to Other Instances.
• Maintain screen layouts, fields, business rules (validations and workflow) in Salesforce to support business requirements.
• Serves as the technical expert on projects focused on Salesforce - Sales Cloud, Service Cloud, Marketing Cloud, Health Cloud, Analytics cloud and the Force.com platform.
• Expertise in Salesforce.com Apex, Visual force, sales cloud, service cloud, Data modeling.
• Used REST web services for Integration with third party API's.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Participated in the release cycle of the product which involved environments like Development, QA, UAT and Production.
• Deployed the code developed from dev sandbox to test sandbox and to production
• Used SOSL and SOQL within governor limits for data manipulation needs of the application using force.com explorer.
• Created Lightning applications combining Lightning design system, Lightning application builder, and Lightning component features.
• Added Lightning component to Lightning pages and record pages.
• Worked as a marketing product expert and administrator of allSFMC processes(manage subscriber-level data).
• Direct oversight of Continuous Integration process using Jenkins and Salesforce DX.

Environment: Controllers, Visual Force Pages, Data Loader, Workflows, Triggers, Web Services API, Force.com,Process Builder,Data Migartion, Custom Objects, Custom Tabs,Page layouts, Email Services, Approval Process, Validations, Lightning.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Developed various Apex classes, Apex triggers, visualforce pages as part of application development.
• Worked on translating visualforce pages to lightning components using LWC Framework.
• Created multiple lightning components, CSS and design patterns that makes the lightning component looks and feel better.
• Experience in SFDC development using Apex classes and Triggers,Batch Apex, Email Service,Visualforce Pages, web services and SFDC Integration.
• Qualified experience in configuration identification, Data Management, Java Application deployment, Release management deployment automation.
• Developed assignment rules while handling Leads to route the Queues to the right groups.
• Effectively communicate technical issues and resolve problems at all levels of the organization.
• Working on Salesforce communities and Lightning for an enhanced and most advanced UI experience for the user.
• Created Lightning Components, added CSS and Design Parameters which improves performance
• Added Lightning Component to Lightning Pages and Record Pages and worked on Apex classes, Visualforce.
• Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Worked on Test Cases by developing Test Classes to meet the required Code Coverage in salesforce.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit the needs of the application.
• Worked on visualforce pages and having experience with CSS,HTML and Java Script.
• Experience in quering salesforce.com data base using SOSL and SOQL queries using force.com explorer
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, and Campaigns and designed the solutions for business and technical requirements by customizing various standard and custom objects.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules to suit to the needs of the application.
• Configured Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Effectively created the picklists, dependent picklists and junction objects to establish the connectivity among objects.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Extensively involved in Unit Testing using Test Methods of Force.Com utilities.
• Used Data Loader (insert, update more than 50,000 records) and bulk import or export of data from Salesforce.com objects to create custom layouts as per client requirements.
• Maintained user roles, security, profiles, wherever necessary.
• Implemented Pick lists, Dependent Pick lists, validations and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Implemented new enhancements including creation of Workflows, email alerts and email templates.
• Setup Role hierarchy and create sharing rules to limit data visibility.
• Experience working with Salesforce sandbox and production environments, deployment of code using change sets.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Involved in troubleshooting and resolved issues related to integration and developed Apex classes with REST calls to connect to web services
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created relevant documentation: BusinessRequirement Document (BRD), Functional Requirements Document (FRD), UML diagrams - Use Cases, Sequence Diagrams, Process Flow Charts, and Prototypes, such as Wireframes.
• Designed and developed SFDX packages for enterprise deployment.

Environment: Saleforce.complatform, ApexLanguage, Visualforce, Apex Data Loader, Bootstrap, jQuery, HTML,JavaScript, Apex Triggers, Chatter,Sales Cloud, Web Services, Reports,Process Builder,Data Migartion, Custom Objects, Custom Tabs,Page layouts, Email Services, Approval Process, Validations, Workflows, Jira.

Confidential

Salesforce Developer

Responsibilities:

• Performed Administrative activities using Apex data loader, import wizard to Insert, Update, and Import data from Microsoft Excel into Salesforce
• Interacted with various business user groups for gathering requirements for identity management implementation .
• Interacted with stakeholders to get a better understanding of client business processes and gather business requirements for Business Process Analysis and management on sales cloud.
• Created very effective User Stories, Use Cases, Synthesize current business intelligence or trend data to support recommendations for action.
• Created Sprint Backlog and managed User stories.
• Responsible for the coordination and execution of business analysis and establishing, maintaining and implementing the tools, methods and procedures for the business analysis process.
• Established and managed traceability between multiple artifacts (use cases, test cases, requirements etc).
• Responsible for conducting in-depth analysis of current and proposed business operations, proposed process and technology solutions.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Created Lightning applications combining Lightning design system, Lightning application builder, and Lightning component features.
• Added Lightning component to Lightning pages and record pages.
• Developed Salesforce Lightning applications using Lightning Components, Controllers and Events and used and custom CSS in the components.
• Designed the identity management system for web application and documented the business requirements.
• Worked on setup two factor authentication login requirements for Single Sign On(SSO).
• Built dashboard for reporting identity management for admins to manage the accounts/users privileges for their location and provide access for the same.
• Developed Apex Classes, Visualforce pages using Bootstrap and Apex Triggers for various functional needs in the application.
• Implemented Agile Methodologies, i.e. Test Driven Development (TDD) with continuous builds and controlling iterative and incremental projects.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects .
• .
• Configured Connected App to Integrate Salesforce.com with External applications using REST API.
• By using JavaScript created Custom Buttons and executed Controllers to achieve the functional requirements.
• Performed gap analysis to understand the improvements that can be placed in the process.
• Implemented authentication, authorization and security for Restful web services consumed by web portal.
• Created and used Email templates in HTML and Visualforce. Performed deployments using Salesforce Force.com Ant Migration tool, Change Sets to migrate components across various instances
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Implemented User management solutions in the mobile app and web portal.
• Developed enterprise level solutions for customer registration, self-user registration using multi-layer approval process and automated workflows.

Environment: Saleforce.complatform, ApexLanguage, Visualforce, Apex Data Loader, Bootstrap, jQuery, HTML,JavaScript, Apex Triggers, Chatter,Service Cloud, Web Services,REST API,GITHUB, Reports,Process Builder,Data Migartion, Custom Objects, Custom Tabs, Email Services, Jira,ANT Migration tool.

Confidential

Salesforce Administrator

Responsibilities:

• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Leads,Campaigns, Reports and Dashboards.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Provided resolutions for automation, to include workflow rules, roll-up summary fields, process builder processes, case assignment rules, approval processes, formula fields, validation rules.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Hands on experience on Roles, Profiles, Security and Sharing settings.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic

Environment: validation rules, Email Templates, Approval Process, Reports, Dashboards, Page Layouts, Applications, Public Groups, Roles, Custom Objects, Custom Fields, Custom Page layouts, Workflow Rules.