PROFESSIONAL SUMMARY:

• Having 7+ years of IT experience in all phases of the Software Development Life Cycle (SDLC), which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects using Salesforce.com CRM technologies. Involved in Salesforce configuration, customization, integration, deployment, communities, and classic to lightning migrations, lightning components using the lightning design system. Experienced in delivering projects in both Agile (SCRUM) & Waterfall Methodologies
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, validation rules, reports, dashboards, tasks, and actions.
• SalesforceLightningExperience - Used SLDS for developingLightningComponents, Actions, Event, and Server-Side Apex Controllers
• Developed dynamic web apps using lightning Framework.
• Hands-on experience with development tools like VS code IDE, Workbench, Fusekit, and Data Loader
• Key player in migrations and deployment of code from one environment to another using ANT/Jenkins deployment automation tools
• Good understanding of out-of-the-box Sales and Service cloud data models
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder, and Lightning Component features. Upgraded some Apps from Salesforce Classic to Lightning Experience to develop a rich user interface and better interaction of pages.
• Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, VisualForce Sites) for business support and technical support for its channel customers.
• Experienced in designing custom objects, custom fields, validation rules, page layouts, workflow alerts & actions, pick lists, approval processes, record types, custom tabs, report extractions to various formats, and Email generation according to application requirements.
• Good Knowledge on SOQL and SOSL for Querying and Searching Data on the Force.com platform.
• Strong Spreadsheet skills - specifically with migrating data from Excel to SFDC (and other data sources)
• Executed GITHUB Branching Strategy and Code promotions for monthly deployments used by multiple teams.
• Responsible for documenting changes for functional and business specifications; writing detailed Standard Operating Procedures (SOP) for permanent records and use in .
• Developed and configured various Dashboards, Custom Reports, and Report Folders for different user profiles based on the need of the organization.
• Proficient in implementing business flows using the Declarative framework via Workflow Rules and Approval Processes.
• Extensive experience in SFDC development using Apex classes and Triggers, VisualForce, Force.com IDE, SOQL, SOSL, SOAP, and REST Web services.
• Knowledge of development/coding standards and best practices in VF/Apex and governor limits.
• Adept in sales analysis, marketing & customer support business processes used by Salesforce.com customers, and recommendations to customers for improving their processes using Salesforce.com
• Responsible for designing business processes, partnering on configuration, customization, user provisioning, data migration, and report/dashboard design.
• Strong understanding of SDLC methodologies (Agile and SCRUM).
• Good understanding of Client/Server architecture, Object-Oriented Design techniques, and web application design under Model View Controller (MVC) and Service-Oriented Architecture
• Experience with UI / UX development.
• Implemented Data Modeling in sales cloud and service cloud.
• Proficient inData Migrationfrom Traditional Applications to Salesforce UsingData LoaderUtility andInformatica on Demand.
• Strong knowledge of Salesforce configuration, data migration, system integration, and familiarity with Visualforce (Pages, Components, Controllers), MVC architecture, and Apex (Classes, Controllers & Triggers).

TECHNICAL SKILLS:

Force.com: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Apex Web Services, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Import Wizard, Analytics, Snapshots, Case Management Automation, Custom Objects

Business Process: Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Campaign Management, Case Management, Contract Management, Pricing, Approval, Partner Deal Registration, Data Cleansing, and Deduplication, Agreements, and Entitlements

Visual Force: Custom Visual Force Pages

Languages: Java, Apex, JavaScript, SQL

Database: Oracle

Web: HTML, XML, CSS, JavaScript, JSON, JQuery, SOAP,REST

Platforms: Windows, Windows Server

Tools: Data Loader, Workbench, VS Code and Fusekit

Operating Systems: 2003/XP/2000/NT/98/95, MS-DOS, UNIX

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Salesforce Developer/Admin

Responsibilities:

• Interacted with various business user groups to gather the requirements for Salesforce implementation and documented the Business and Software Requirements
• Developed Aura Lightning components for the enrollment module
• Expertise in advanced Lightning component development, Apex development, high volume data processing, integrations, and declarative development
• Involved in creating and customizing Email templates and configuring them to the email alert within the workflow rule for a standard/custom object
• Implemented Wave Analytics and created datasets, dashboards, and apps for Opportunities, Accounts, and Cases.
• Familiar with Salesforce's latest product launches, including Salesforce Analytics (formerly Wave Analytics)
• Developed wave dashboards using the Salesforce platform as the backend.
• Designed and developed SFA-based Application on Force.com Platform in the Salesforce.com environment with Apex programming language at backend and Lightning Components as user Interface
• Developed different VisualForce Pages for some portals
• Worked on Salesforce standard objects (accounts, contacts, leads, and opportunities)
• Created Custom objects, formula fields, validation rules, page layouts, and workflow rules.
• Maintenance of CRM functionality implementing SFDC
• Created reports and dashboards
• Create profiles and roles and configure permissions according to organizational hierarchy requirements.
• Developed applications using Agile methodology
• Created workflows for automating lead routing, case routing, and case escalation.
• Developed Apex classes and Triggers and linked them to manage the workflows.
• Implemented IP restrictions at the profile level to restrict users with elevated permissions to log in only from approved IPs
• Designed and developed SFA based Application on Force.com. Platform in Salesforce.com environment with Apex programming language at backend and VisualForce pages as user interface
• Implemented Email-to-Case, Web-to-Case entry, and manual case entry for entering customer's cases in Cases Tab.
• Used SOQL and SOSL for Data querying and searching needs of the application using platform Database Objects
• Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.
• Integrated applications with salesforce.com using SOAP web services API
• Worked with ETL teams, including Informatica and Data Stage, for batch data integrations
• Implemented communities and built external pages.
• Involved in migrating data into Salesforce application using Apex Data Loader through CSV files. Installed and Configured Apex Data Loader.
• Worked with Release Management team for code migration between sandboxes
• Good experience in data cleansing, deduplicating, and loading using Dataloader
• Developed Integrations within Apex using Named Credentials
• Developed Visual Force pages, which were rendered based on the salesforce1 app.
• Developed custom UI using CSS, HTML, and lightning components and used JQuery, and JavaScript for client-side scripting
• Designed Salesforce service cloud console to enhance productivity with a dashboard-like interface
• Responsible for writing SOQL and SOSL queries.
• Used Sandbox for testing. created, managed packages, and migrated them between Sandboxes and Production environments for final implementation

Environment: and Tools: Service Cloud, Sales Cloud, Force.com platform, VS Code, Workbench, Fusekit.io, ANT migration tool, Experience Cloud (formerly communities), Data loader, data Import wizard, and Apttus CLMComponents: APEX Classes, APEX Triggers, SOQL and SOSL, Workflows, Reports and Dashboards, Lightning Aura Components, CSS, HTML, JSP, jQuery, Apttus, Web services API, Windows 7, Validation Rules & Formulas, Migration tool, Email services, and Security Controls

Confidential

Salesforce Developer/Admin

Responsibilities:

• Created modern Lightning Apps combining Lightning Design System, Lightning App Builder, and Lightning Component features.
• Involved in project technical design plan, conversions, Mapping, and configuration of portions of the SFDC application.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop a rich user interface and better interaction of pages.
• Retrieved some data and its functionality from Third-Party APIs and displayed within the lightning component.
• Created multiple Lightning Components and added CSS and Design Parameters that make the Lightning component look and feel better.
• Enabled Aura Framework by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Updated the APEX Controller and Helper functions regularly, making the Component Context-Aware as per business requirements.
• Tested apps by appending multiple components to a Lightning Application, thereby deploying Applications from Sandbox to Production.
• Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.
• According to the business user's requirement, creating Reports and Dashboards.
• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Created Public Groups, Queues, Permission Sets, Profiles, Users & Security Settings based on role hierarchy. Involved in Data Migration from three Legacy Systems to Salesforce.
• Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, and Partner Portland VisualForce Sites) for business support and technical support for its channel customers.
• Worked with SOQL and SOSL queries with Governor Limitations to store and download the data from the Salesforce.com platform database.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using a Data Migration tool called Data Loader.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Used field-level security and Lightning page layouts to manage access to specific fields.
• Implemented the Web Services through WSDL in Salesforce.com for outbound messaging.
• Worked on Integrating SAP and Salesforce systems using SOAP and REST API.
• Involved in daily standup meetings, Scrum. This resulted in a good solution to the business requirement.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile

Environment: Lightning experience, Lightning Components, Apex classes and Controllers, Salesforce.com Platform, Force.com, Apttus CPQ, Sales Cloud, Communities, VS Code IDE, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP API, REST API.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Implemented the Salesforce.com application using Agile, Scrum methodology involving iterative development.
• Interacted with various business user groups to gather the requirements for Salesforce.com implementation and documented the Business and Software Requirements.
• Created page layouts and search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed Assignment and Escalation rules to properly route cases to the case team members
• Designed junction objects and implemented advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, Sharing rules, and Approval Processes for automated alerts, field updates, and Email generation to application requirements.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional need, i.e., Sweep & Match, Custom Member Search, and Data Synchronization by web services integration.
• Created various Standard and Custom Reports / Dashboards (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers in utilizing Salesforce.com as a sales tool and configured various Reports for different user profiles.
• Provided post-implementation support to assist end-users in creating reports, dashboards, and specific Administration tasks, including creating and maintaining user-profiles and privileges.
• Implemented Web to Case and Email to Case functionalities to provide better customer support to the customers.
• Single-Sign-On (SSO) integration - Implement Single-Sign-on (SSO) for browser-based logins to Salesforce.
• Created profiles and implemented Object and field-level security to hide critical information on the profile users.
• Created users, roles, and public groups and implemented role hierarchies, sharing rules, and record-level permissions to provide shared access among different users.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data from the external system into salesforce.com using Apex Data Loader.
• Created test scenarios on Sandbox environment, created packages and moved them between Sandboxes and Production environments to place final implementations.

Environment: Salesforce.com platform, Force.com Sites, Service cloud, sales cloud, Apex, Assignment Rules, Escalation Rules, Sandbox Environment, Validation Rules, Custom Reports, Workflow & Approvals, Dashboards, Custom Objects, Custom Tabs, Creating Packages, Sandbox data loading, and Apex Data Loader