SUMMARY:

• Around 8 years of IT experience in software development and over 6+years of experience in Salesforce.com and CRM implementation. This involves Administration, Configuration, Customization, Integration, Implementation, Development and Support activities.
• Experience creating custom objects and integrating existing desktop and webapps with legacy mainframe systems.
• Expert Level understanding ofSalesforce.com CRM, Software Development Life Cycle (SDLC) and its technologies.
• Hands on experience on Sales Cloud, Service Cloud, Chatter, Marketing Cloud, Community Cloud, Salesforce Mobile, Customer Portal and Partner Portal and recommended solutions to improve their processes using salesforce.com.
• Developed salesforce Lightning applications using salesforce lightning design system and Aura framework. Developed lightning components, Events, and managed data binding between the components.
• Knowledge in integration with SOAP and REST services with external systems like Informatica on Demand, .NET, and SQL.
• Working experience on base Lightning components that are available as Aura components and as Lightning web components.
• Worked on Salesforce CPQ Steel Brick product setup, pricing setup and integration with Salesforce objects to bring existing custom functionality in parity. I also worked on DocuSign for Quote approvals.
• Integrated Salesforce CPQ, Steel Brick and CLM applications and automating processes on salesforce platform.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Reports and Dashboards.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, S - Controls, Force.com IDE, Sales force and developing lightning components.
• Proficiency in SFDC Administrative tasks like Creating Profiles, Roles, Users, Page Layouts, Email Services, Validation Rules, Approvals, Workflows, Validation rules, Reports, Dashboards.
• Experience in Data Migration using Import wizard, Apex Data Loader for insert, upsert, update, delete.
• Expert in writing the SOQL and SOSL following Governor Limits and handling the code coverage by writing test classes during code deployment.
• Experienced in web technologies like HTML, XML, CSS, and JavaScript.
• Used GitHub and SVN version control for code repository.
• Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Informatica on Demand, Mass E-Mail Management, Application management using Force.com Plug-in Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (S3, EC2, XML, WSDL, BULK API, SOAP API, REST API, SSI, AJAX) & web integration with SDFC.
• Hands on experience in design, develop and implementing applications like Sales, Marketing, Partner Portal, and Service and Support modules.
• In depth knowledge in CRM features and modules like Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management (Email-to-Case and Web-to-Case).
• Good experience in working with offshore teams and coordinating with business and offshore to meet the requirement.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, APEX Language, Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components and Controllers), APEX Data Loader, Lightning Component, S-Controls, APEX Web Services, Dashboards, Workflow & Approvals, Analytic Snapshots, Custom Objects

Salesforce Tools: Force.com Data Loader, Force.com Excel Connector, Force.com Connect for Outlook, Force.com Platform (Sandbox and Production), Force.com Migration Tool, Force.com Explorer, Workbench

Custom Integration: Outbound messages, Workflow & Approvals, Field updates, Reports, Custom objects, Custom settings, Custom labels & tabs, Email Services, Role Hierarchy, Dashboards, Security controls, APEX Exchange Package & Custom Application and Sandbox data loading

Software Methodologies: Agile, Scrum, Waterfall

Programming Languages: Apex, SOQL, SOSL, SQL, C, C++, JAVA, HTML

Operating Systems: MS Windows (Windows XP, Windows Vista, Windows 7), UNIX

Web Design tools: Visual Force, HTML, XML, CSS, JavaScript, AJAX, Web Logic

Documentation tools: MS Word, Documentum, MS Excel, MS PowerPoint, MSOutlook, Jira

PROFESSIONAL EXPERIENCE:

Confidential, Portland, OR

Salesforce Lightning Developer

Responsibilities:

• Salesforce implementation using Account/ contact, Opportunity, Case, Activity, Interaction Log, Email/ Mass Email, Reports and Dashboards.
• Created multiple Lightning web Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Experience in creating a Custom Lightning page with the help of Lightning App Builder to show the Lighting Web Component Work.
• Developed Salesforce Lightning applications using App Builder, Lightning Web Components, Controllers and Events and used custom CSS in the components.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Authored Systems Requirement Specification (SRS), Use cases, System Requirement Change Request and Data Dictionary for SFDC implementations such as Sales Cloud, Marketing Cloud and Salesforce Chatter.
• Customized Marketing Cloud Objects and Scheduled and managed marketing email sends with Salesforce Marketing Cloud.
• Worked on Sales and Service Cloud communities sharing business process extend them across offices and departments, and outward to customers and partners.
• Prepared detailed design document including UML diagrams, Graph Diagrams, and functional flows.
• Extensively worked on lightning web components on Salesforce communities to build LWC pages and invoking from flows.
• Worked on Aura to Lightning Web components migration project.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Worked on features and flexibility of Salesforce Files using lightning framework.
• Experienced with Salesforce CPQ (Configure-Price-Quote), for creating Quote proposals.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Worked with Salesforce CPQ Quoting for analysing the pricing (billing) of the products using the workflows and product configuration, Price Rules, Constraint Rules, Categories, Price list, Quote Creation.
• Packaged and Deployed customizations from Sandbox to other environments using Copado and Change Sets.
• Experienced in designing and implementing Continuous Integration and Continuous Deployment process using SVN, GIT and AutoRabit CI/CD tool.
• Involved in Data mapping specifications to create and execute detailed system test plans.
• Developed enterprise Einstein Analytics (Wave Analytics) strategy, with focus on business engagement, data governance, data architecture and advanced visualization / analytics capabilities.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation, and formula fields to the custom objects.

Environment: Salesforce.com platform, Lightning Components, Lightning Web Component, Standard and Custom Objects, GitHub, Access security Controls, Apex Language, HTML, Java Script, REST API, Custom Tabs, Reports and Dashboards, Workflow & Approvals and Apex Data Loader, Force.com IDE, Visual Studio Code, Copado deployment.

Confidential, Los Angeles, CA

Salesforce Developer

Responsibilities:

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• Worked with internal team to Migrate the Salesforce classic to Lightning.
• Designed, developed, and deployed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.
• Worked on Lightning web Component (LWC) to full fill the business requirements.
• Developed various Aura Components, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation, and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Involved in CPQ customization in developing and designing Guardrails Validations, Upgrade/ Downgrade and Amend flows of Various Products at Quote level.
• Involved in workflows, process builders and deployments using change sets, GIT, ANT build.
• Integrated CPQ system with multiple CRMs like Salesforce and CRM on Demand.
• Supported and improved sales cycles by implementing CPQ solutions effectively.
• Involved in installing, configuring, operating, and monitoring CI/CD pipeline tools.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Developed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Provided development, implementation, and updating focusing on Sales cloud and Service cloud.
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
• Used Data loader to load the records on to the force.com platform.
• Created UI Pages using lightning app builder
• Created reusable UI components with lightning component framework.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatics, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Created various custom objects as per the business requirement.
• Integrated Sales force with external Master data using SOAP and REST API.
• Customized the user interface using Visual Force Pages, HTML and JavaScript.
• Created new custom objects, S-controls, and apex class to enhance the functionality of custom Object.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse.
• Worked on various standard Objects like Accounts, Cases, Contact, Opportunities, Campaigns, Solutions, and custom objects.
• Created Security settings for Roles and Profiles and managed Security Sharing Settings.
• Developed Validation Rules for the Custom Objects and Workflow rules and Approvals for some fields.
• Created User Roles and Profiles, Security controls and shared settings.
• Implemented field level security, Profile, and audit trail setup.
• Customized several Formula fields, Workflow Rules, Validation Rules, Triggers, Apex classes.
• Created several Validation Rules, Custom buttons, and links on custom and standard objects.
• Deployed SFDC package from one organization to other organization.
• Wrote SOQL statements within custom controllers.
• Developed APEX class, Controller class and APEX Triggers for various functional needs in the application.
• Created Visual Force Components used repeatedly in Visual Force pages to reduce the case of overabundance whenever needed.
• Integrated external java applications with Salesforce using SOAP and Rest web services.
• Created custom Java Application to Interact with Salesforce using SOAP and Rest web services.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Created Visual force and HTML Email templates to be sent to the customers depending on the action they perform after they log into the portal.
• Scheduled Apex Batch jobs for processing large records.
• Extensively implemented Visual Flows for automatic sales and service process in Sales, and Service Cloud.
• Used Community Cloud to build good relationships with customers to provide better service and assistance.
• Worked on Email-To-Case settings so that the emails can be created as Service Requests automatically and assigned to the associated internal user.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed, and sent to an external entity.
• Restructured Custom objects, Master detailed relationship between objects to better suites the organization.
• Individually worked on creating and implementing the Web-to-Case functionality to solve and track customer issues.
• Worked on data migration from databases to SFDC using Data Loader.
• Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals and metadata API.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Used Sandbox for testing and migrated the code to the deployment instance after testing.
• Created Custom dashboards displaying real time metrics including forecasts, revenue etc.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual force (Pages, Components, and controllers), SOQL, Change Set, Data Loader, Force.com, Eclipse IDE Plug-in, Workflow-Approval, Custom objects, Custom tabs, Email service, Html, Web-service, Sharing Rules.

Confidential, Indianapolis, IN

Salesforce Developer/Administrator

Responsibilities:

• Involved in meetings with the team members to discuss the progress of the Project, Milestones s and Work Delegation.
• Worked on various Objects like Accounts, Contacts, Leads, Opportunities, Reports and Custom Objects based on Business requirements.
• Developed various Custom Objects, Components, Visualforce Pages for various functionalities in the organization
• Performed Batch Apex, Apex Triggers and Apex Custom Controller Extension, List Controller classes.
• Experienced in writing Apex web services to for inbound calls to Salesforce and developed Apex callouts to consume data from external services by consuming Partner WSDL
• Created Custom Links, Formulas, Page Layouts, Record Types, Workflow and Approval Processes and performed Record Level and Object Level Security.
• Integrated REST API web services to extract data from internal applications and displayed in the UI.
• Worked on portals like Service Portal and Partner Portal and had a good knowledge on Customer Portal.
• Experienced on data migration tasks to move data from a different business source tosalesforce.com.
• Involved in user support and bug fixing activities.
• Worked on Data Cleansing for various standard object and custom objects to have cleaner data in the organization.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Installed Instant Service Chat and Email from the AppExchange to let agents click to create cases from chat and email.
• Used SOQL and SOSL statements properly in custom controllers, extensions, and triggers to avoid Governor Limits.
• Involved in migrating the records to the sources and loaded data into different application using Apex Data Loader and Import Wizard.
• Created Test Classes for Unit Testing and Apex Triggers for various functional needs in the application.
• After using sandbox for testing and configuration, assisted in deploying to the production system.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, cloud9, Email Services, Security Controls, HTML, Web Services, WSDL, SOAP, Reports, Sandbox, Eclipse IDE Plug-in

Confidential

Software Engineer

Responsibilities:

• Involved in java application maintenance and testing in development and production.
• Sound working knowledge on web development and UI using HTML 5, CSS 3, java Script.
• Designed and Developed Views, Model and Controlled components by implementing MVC Architecture.
• Designed and developed business logic using UML Modelling tools, code complexity tools.
• Designed XML Schema in xsd files.
• Developed code to automate testing process.
• Design, implement and maintain java application phases.
• Identify production and non-production application issues.
• Developing application code for JAVA programs.
• Proficient in using meta-data migration tools like Eclipse IDE.
• Experienced in integration of SalesForce.com with external applications by using Web Services API, Metadata API, SOAP, and IBM WebSphere.
• Experience in wide range of languages and technologies such JSP/JSF, AJAX, Spring MVC Framework, HTML5, CSS3, JavaScript, XML, and SOAP
• Designed and developed the whole system using JSP / SERVLET with MySQL.
• Designed the MySQL database to handle the large amount of data easily by using relational database schema, table partitioning, etc.
• For design purpose used CSS3 / jQuery with HTML.

Environment: Java, J2EE, Spring 2.0, JDBC 3.0, JNDI, Hibernate 3.0, JMS, Selenium, Tomcat v6.0, Eclipse, Oracle 11g, XML/XSLT, HTML, JavaScript 1.2, SQL database, WebLogic 10.2, and Junit 4.0.