Information Technology Support Technician Resume Fort Worth, TX - Hire IT People

SUMMARY:

Results driven Computer Information Systems professional who excels in building skills, self - teaching, and acquiring new knowledge seeking a business analyst position. Excellent written and verbal communication skills. A motivated and organized individual with an exceptional work ethic.

WORK EXPERIENCE:

Confidential (Fort Worth, TX)

Information Technology Support Technician

Responsibilities:

Resolve customer support tickets and escalate them to the development team as needed
Assist clients by trouble-shooting the system, on both front-end and back-end
Collaborate with other team members to implement changes to client’s system using SQL
Process requests from clients to add and remove users from Salesforce

Confidential, Redmond, Washington

Data Analyst

Responsibilities:

Provided address verification and data parsing to enhance accuracy for Bing Maps search results
Judged quality and accuracy of search hits for addresses in New Zealand, Norway, Italy, Denmark, The Netherlands, Spain and other various countries as assigned
Maintained quota of average of 30 judgments per hour
Responsible for all personal hardware, software, and networking installation and maintenance as a remote worker

Confidential (Houston, Texas)

Flat Panel Monitor Tester

Responsibilities:

Thoroughly inspected and tested approximately 48 monitors per day for visual and functional defects
In the event of monitor defects, would troubleshoot to determine if issue could be resolved or needed to be escalated
Trained new talent how to test and inspect G-Sync/FreeSync, Type-C, and normal unit