PROFESSIONAL SUMMARY:

• Around 9 years of IT Experience that includes around 5+ years of experience in Salesforce .com CRM Platform. 3+ years of experience as Java Developer.
• Experience in Administration, Configuration, Implementation, Lightning and Support of SalesforceCRM based on Apex Language and leveraging Force.com Platform.
• Familiar with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ.
• Worked on various Lightning Aura Component and Lightning Web Component related project responsibilities.
• Experienced usingSalesforce Lightning UI. CreatedLightning AppscombiningLightning Design System, Lightning App BuilderandLightning Component features.
• Extensive experience with developing lightning components using SLDS, AURA framework, toasts, events, etc.
• Technical Knowledge aboutSalesforcelightningSchema builder, Process builder, App builder, Components andlightningconnect.
• Proficient in dealing with functionalities related tosales cloud &service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.
• Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes,Controllers, Locks Web Services, Triggers, Indexes, Components, Tabs, Apex Web Services, Custom Objects,Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Workflows.
• Extensive experience in testingSalesforce.comFunctional Testing, Unit Testing, Manual Testing, Automated Testing. Mobile Applications on different IOS and Android platforms.
• Experience in implementing the Many-to-many, Look-up and Master-Detail relationships and Automating the business Processes using Approval Process, Workflows, Escalation Rules and Auto-Response Rules.
• Sound experience in writing, tuning of SOQL and SOSL queries, relationship queries in Apex Triggers, Controllersand used Statements and Database methods.
• Setting upService CloudConsole,Cases(Web to case, Email to case), Solutions, Case Assignment andCTIIntegration.
• Experienced with Salesforce.com Web Services APIs- Force.comSOAPandRESTbased Web Services APIs, the Bulk API and the Metadata API.
• Worked on Lightning Process builder flows, Connect APT, Chatter and quick Action.
• Administrative tasks like User Management, Creating Profiles, Roles & Permission Sets, Workflow, Tasks & Events, Email notification & Templates, Reports & Dashboards, Metadata & Metadata API.
• Good hands-on experience in designing of custom objects, custom fields, custom page layouts, workflows, relationships, look - ups, dependent pick lists, and role-based page layouts, workflow alerts, validation rules, approval processes, custom reports, custom tabs, report folders, designing Visual Force pages, record types, formula fields and email generation according to application requirements.
• Competent in SFDC Administrative tasks like creating Profiles Roles Users Email Services Approvals Workflows Dashboards TasksandEvents.
• Worked on capturing the scheduling information entered by the customers by developing the lightning forms.
• Administration experience on CRM Applications like Data Exports Imports, Application Support, Security Administration, Maintenance, and User Security Management.
• Embedded Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Experienced in using Lightning App Builder for configuring Lightning Record pages with various Lightning Component features.
• Expertise in Business Analysis methodologies and iterative Software Development Life Cycle (SDLC) in relation with all the phases of Rational Unified Process (RUP)
• Excelled in working with varioussalesforce.comstandard objects likeAccounts Contacts Opportunities Products CasesandLeads.
• Experience in Salesforce.com Sandbox and Production environments, developing and deploying custom integration solutions.
• SFDC development using Visual Force Pages, VF Components, Apex Classes, and Custom Controllers, Controller extensions, tests, test cases, SOQL, SOSL, MVC architecture andForce.com IDE.
• Salesforce Confidential UI customization using Apex, Custom Controllers, Visual force, CSS, JavaScript libraries.
• Used HTTP Callout using JSON to fetch records/data from other system and display them on the fly in the Visualforce Page each time the page opens.
• Worked with Jitterbit, Copado tools and Heroku connect to migrate data and metadata from one organization to another organization.
• Expertise in Web Technologies likeHTML, XML, CSS, JavaScriptandjQuery.
• Implemented Copado to improve the efficiency of salesforce release management and version control.
• Worked on a pulling data from JIRA, manipulating this data in excel using macros to make them salesforce data load compatible. This was used to load stories into copado to track components related to each user story.
• Implement data security/visibility rules using Sharing rules, configuring OWD (Organization wide default), create criteria-based &owner-based sharing rules across objects and sharing data to different set of roles.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical and presentation skills.
• Strong understanding of fundamental business processes, excellent Communication, and inter-personal skills with ability to work well in a dynamic team environment.

TECHNICAL SKILLS:

SALESFORCE.COM: Salesforce CRM, Apex, Visual Force, SOQL, SOSL, Custom Objects, S-Controls, Apex Triggers, Workflows, Approvals, Email-Templates, Web Services, Formulas, Validation Rules, AppExchange, Record Types, Mobile, Web service Integration and Custom Visualforce Pages.

SALESFORCE TOOLS: Force.com IDE, Excel Connector, Salesforce to Salesforce, Sales Cloud, Marketing Cloud, Commerce Cloud, Service Cloud, Health Cloud, Analytics Cloud, Force.com Migration Tool, Eclipse, Force.com Eclipse IDE Plug-in, Change sets and ANT.

INTEGRATION TOOLS: Jitter bit and ANT.

LANGUAGES: Apex, C, C++, Java, SQL, PL/SQL, JUNIT, SOQL and SOSL.

WEB DEVELOPMENT: HTML, XML, CSS3, AJAX, JavaScript, Servlets, jQuery, Angular JS, Handlebars and Cloud craze

DATABASE: SQL server, Oracle 10g, 11g, DB2 and Zuora.

OPERATING SYSTEMS: UNIX, LINUX, and Windows 10/XP/vista/2003/2000.

APP/WEB SERVERS: APACHE TOMCAT.

Office Tools: MS Excel, MS Word, Outlook

PROFESSIONAL EXPERIENCE:

Confidential, TX

Sr. Salesforce Developer/Administrator

• Involved in activities related to Saleforce.com setup, Configuration, customization, Administration, Development, Data Migration and deployment of application to force.com platform.
• Created modernEnterprise Lightning AppscombiningLightning Design System, Lightning App BuilderandLightning Component features.
• Upgradedsome Apps fromSalesforce Classic to Lightning Experienceto develop rich user interface and better interaction of pages.
• Worked onSalesforce1 Platformto build Mobile App by enablingLightning Componentsfor use in Salesforce1 mobile platform to make Lightning Application mobile.
• EnabledAura Framework, by addingAura AttributesandAura Handlers for Eventsto focus on Logic and Interactions in Lightning Applications.
• Used refined global search inLightningby developing Apex classes and Controllers.
• Developed Lightning Aura components which can be reusable.
• Used Lightning Flow builder and developed customized Lightning UI.
• Implemented Salesforce Development Cycle coveringSales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Experience in complex handling APTTUS - Configure, Quote and Contract management application.
• Configuresalesforceandmarketingcloudintegration user along with configuration insalesforce.
• Written Event Driven programming in developing lightning components on Visual Force page.
• Responsible for the Workflow rules and Validation rules and Developed APEX Triggers, Classes, Testmethods&Visual force pages to implement the custom functionality. Developing API, and understanding documents using REST. Permit different data format include XML using SOAP.
• Designed the business requirement collection approach based on the project scope and wrote Functional designs using agile methodology with sprints, & daily standups.
• Develop new and clean existing data by identifying data gaps to improve Data quality.
• Actively involved in documenting requirements, designed UML and use-case diagrams.
• Configure salesforce and marketing cloud integration user along with configuration in salesforce.
• Demonstrated expertise in Sales cloud, Service cloud, Marketing cloud, Partner portal and Customer portal.
• Developed rich UI usingHTML5andCSS3in Visualforce pages and usedJavaScriptand jQuery to utilize the plug-ins.
• Used refined global search inLightningby developing Apex classes and Controllers.
• Very good experience of using Data loader and cleansing and de-duplicating Bulk loads.
• Deployment/Continuous Integration experience throughChange set, Tortoise GIT/GITHUB, ANT.
• Data migration and updates through the tool provided by Sales force.com and Copado tools.
• Developed and configured various reports and Report Folders for different user profiles based on the need in the organization. QA and Production deployment of the application
• Created Field Filters, Formula fields, Relationships, Record types and Validation rules to the custom objects.
• Testedapps by appending multiple components to aLightning ApplicationtherebydeployedApplications fromSandbox to Production.
• Responsible for updating the checklist for testing sandbox environment after the sandbox refresh is done.
• Usedfield level securityalong with page layouts inLightningto manage access to certain fields.
• Performed the data validation to meet all test condition requirements.
• Involved in Salesforce.com application setup activities and Customized the apps to match the functional needs of the organization.
• Atomized the contract generation through salesforce using Conga Composer using reports.
• Implemented Action Grid based on user requirement for multi-level tab viewing.
• Create a data capture system from other platforms using web services.
• Worked on Data Loading operations from other systems into current organization and data maintenance.
• Implementing new requirements using Aura components and using flow builders to achieve.
• Involved indaily standup meetings, Scrum. This resulted to bring good solution to the business requirement.

Environment: Salesforce.com, Apex, Visual Force, Web services, Apex Data Loader, Eclipse IDE, Lightning Experience, Lightning Web Components, Lightning Aura Components Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Service, Security Controls, SOQL, HTML, Java Script, JSON, CSS, XML, SOAP, GIT/ GIT HUB, Perforce, Conga, Action Grid, aura components.

Confidential, NC

Sr. Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Configured and customized Salesforce.com using standard setup tasks as well as developed heavy Apex coding which includes Triggers, classes, classes for custom controllers and controller extension, schedulable apex classes, batch apex, Apex sharing rules, Email Services according to the functional needs of the application.
• Maintained consistency between territory management application and SFDC accounts and leads ensuring all salespeople are assigned the correct accounts and leads.
• Configured Custom objects,Custom tabs and deployed Workflows Approval processes Validation rules and sharing rules to meet the requirements of the application.
• Used Force.com developer toolkit including Apex classes Apex Triggers Components Controller Classes and Visual force to develop custom business logic.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.
• Created Page layouts,Search layout to organize fields related lists custom links and other components in various record pages.
• ScheduledApex Batch jobsfor processing large records.
• Employed Data Loader to import data from Oracle to Salesforce database and completed the configurations in Oracle application to Salesforce platform.
• Involved inData mappingspecifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed, and sent to an external entity.
• Designed Field mapping document for various objects like Accounts Contacts Tasks Opportunity and Lead.
• Deployed Google Chatting API to create Visualforce pages showing US maps that charted sales by state.
• Worked on data migration from databases to SFDC usingData Loader.
• Worked on Data Loader, which helps us to performCURD operationwith the help of CSV files.
• Organized Marketing Campaigns Campaign Hierarchies Lead Queries Assignment Rules Web-to-Lead and Auto-Response rules.
• Created Custom dashboards displaying data used in research through which process is observed and verified.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.

Environment: Salesforce.com platform Apex Language Visual Force Pages Data Loader Workflow Approvals Reports Custom Objects Scheduled Apex Jobs Custom Tabs Email Services Security Controls Ajax SOQL J-Query.

Confidential, Charlotte, NC

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com setup activities and customized the apps to match the functional needs of the organization.
• Developed and Customized User interface in salesforce.com using Visualforce, Apex controllers and Force.com IDE.
• Designed and developed Visualforce pages using JavaScript, HTML.
• Designed and developed Visualforce pages and controllers for distribution enhancement.
• Built apex classes implementing SOQL statements within Eclipse to manage interaction with the database.
• Developed web services using integration of Salesforce.com Webservices API to provide data for third party clients.
• Created and deployed several Reports using salesforce.com platform.
• Created Visualforce email templates and automated Email Process to send installation instructions to new and existing customers.
• Worked intensely on custom objects, triggers, and workflows.
• Created custom page layouts with custom fields and buttons.
• Used field-level security along with page layouts to manage access to certain fields.

Environment: Salesforce.com platform Apex Language Visual Force Pages Data Loader Workflow Approvals Reports Custom Objects Scheduled Apex Jobs Custom Tabs Email Services Security Controls Ajax SOQL J-Query.

Confidential, Seattle, WA

Salesforce Developer/Administrator

Responsibilities:

• Performed Salesforce.com configuration activities creating Users, Roles, Profiles,Organization Wide Defaults, Permission Sets, Public Groups and Queues.
• Designed Workflow rules, Approval process and its associated actions like time triggered tasks, email alerts, field updates to implement the business logic.
• Worked on customizing Salesforce OOTB features - Creating Search Layouts, Record Types, Page layout assignment based on Record Type, Custom links.
• Implemented picklists, dependent picklists, lookups, master detail relationship, validation rules and formula fields to the custom objects.
• Worked on various salesforce.com standard objects like person Accounts, Accounts, Contacts, Cases, Opportunities, Leads, Campaigns, Tasks and Events.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Deployed application from Sandbox to Production environments using Change Set, Eclipse andForce.com Migration tool.
• Involved in the sessions to the internal business users to use the application and develop their own custom reports.
• Experienced on various standard modules such as service cloud, community cloud, sales cloud and AppExchange applications.

Environment: Salesforce.com platform Apex Language Visual Force Pages Data Loader Workflow Approvals Reports Custom Objects Scheduled Apex Jobs Custom Tabs Email Services Security Controls Ajax SOQL J-Query.

Confidential

Software Developer

Responsibilities:

• Developeduse cases, drawnsequence diagramsandclass diagramsof the application.
• Designed and developed code for MVC architecture using Struts framework that uses Servlets, JSP,Action Form, Action Class and ActionMapping
• Implemented base classes, setting up framework classes/configuration files for implementing full-fledged J2EE application.
• ImplementedAction Formclass,Actionclass andAction Mappingfor separating the business logic from the presentation logic usingStruts framework.
• Implemented persistence layer usingHibernate.
• Developed XML configuration and data description usingHibernate.Hibernate Transaction Manageris used to maintain the transaction persistence.
• Setting up build environment by writing Ant build.xml, taking build, configuring and deploying of the application in all the servers
• Developed presentation layer usingHTML, CSS, JSP and JavaScript.
• Used design patterns likeValue Object, Business Delegate and DAO.
• Performeddesign, code reviews and prepared detailed documentation.
• ImplementedExceptionmechanismand usedStruts error messagemechanism.
• DevelopedLog4jto log the entries, while running the application.
• RAD 6.0is used as an IDE for development.
• UsedJunit towrite Test Case.