PROFESSIONAL SUMMARY:

• Having 7+ years of experience in IT with more than 1+ years of experience in JAVA and more than 6+ years of Salesforce experience as an Administrator and Developer on integrating enterprise applications using Force.com, Visualforce, and Apex with Salesforce customization, security access, workflow approvals, and support administration in salesfore.com CRM.
• Experienced in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
• Strong Knowledgeof SFDC standard Data structuresand familiarity withdesigning Custom Objects and Force.com platformandForce.com Sites.
• Experience in development, configuration, Implementation, and Support of sales force CRM, and Sales Force applications based on Apex Language and leveraging Force.com Platform world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Experience working withsalesforce1mobile application development and customizations.
• Strong Implementation and Integration experience usingCustom objects, Triggers, workflows/ workflow rules, approvals, S - Controls, Visual Force Pages, and Apex classes
• Experience in Force.com Apex Classes, Apex triggers, Visual Force, Batch Apex, Integration, REST, SOAP based Web Services, Force.com API, SOQL and SOSL, Salesforce App Exchange and JAVA and C# on demand.
• Hands on experience implementing Role Hierarchies and Sharing Rules for system security design.
• Experience in working with Force.com Standard Objects Accounts, Contacts, Leads, Cases, Opportunities and Campaigns.
• Well versed with current releases of Salesforce and hands on experience in new features such as lightening and Communities.
• Experience in Standard and Custom Controllers in Visual Force for development of custom visual force pages and components as required by business requirements.
• Used different data tools - Apex Data Loader, Import Wizard, SFDC Data Export, and Mass Delete.
• Proficient in working with Eclipse IDE and Force.com Plug-in for writing business logic in Apex programming language.
• Experience in migrating data from various systems into Salesforce CRM using Data ETL tools - Informatica on Demand, Cast Iron, and Data Loader.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center.
• Developed responsive Visualforce pages by using native components and HTML5 tags in the Visualforce pages. Written Visualforce pages to have look and feel same as Lightning.
• Experience in using the Workbench tool for SOQL queries, SOSL and the REST Explorer.
• Experience in using the Force.com Explorer to browse data model schema, custom objects, fields, build and test SOQL queries.
• Worked on consolidation of all existing Workflow rules in the new Lightning Process builder flows and created one process builder for each object and managed all actions in the single flow.
• Worked in all stages of Software Development Life Cycle (SDLC).
• Interacted with Customers for requirements elicitation and created BRD for Salesforce.com implementations.
• Trained staff and executivesto use the Salesforce application system.
• Proficiency in in developing Web based applications using C++, C#, Java, Java Script, .NET, XML, HTML, Microsoft Visual Studio, IIS Web Server, PHP, UNIX and PERL.
• Expertise in Object Oriented Programming involving Analysis and Design and Development of web-based applications using Java technologies: HTML, DHTML, CSS, XML, JavaScript, and J2EE.
• Worked with Conga Composer to generate Word, Excel, and PowerPoint documents for various purposes like client documentation for product guidelines to presentation and data representation in front of future clients.
• Used Conga Composerto generate documents and spreadsheets by gathering data fromsalesforce objects and merging into template.

TECHNICAL SKILLS:

Salesforce Technologies: SFDC Certified Force.com Developer, Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com, Workbench, Force.com Platform (Sandbox and Production)

Other Programming Languages: Java, JavaScript, HTML, XML, DHTML, C, C++, C#

Databases: MS SQL Server 2000/2005/2008/2014, PL/SQL, RDBMS, Oracle 8i/9i/10g, DB2, MS Access, and MySQL

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server / 2008, Linux.

PROFESSIONAL EXPERIENCE:

Confidential, Austin, Texas

Salesforce Developer

Responsibilities:

• Use apex and LWC framework to understand and implement business requirements.
• Deploy the developed solutions to upper environment by using tools like Bamboo and Bit Bucket.
• Continuously Integrate code using build management and deployment management using tools such as Bit Bucket and Bamboo respectively
• Carry out security includes and streamline code to upgrade execution of the application.
• Plan and update the Applications by really questioning on Salesforce standard object and custom object alongside legitimate use of custom settings and custom metadata.
• Write and run the unit test case using test classes in apex and LWC jest test.
• Work with business clients to create and execute acknowledgment tests to guarantee that item meets client prerequisites and expectations.
• Create trigger logic, batch classes, usage of future methods in appropriate manner to mitigate business requirement for large volume data sets.
• Implement recommendations for revising documentation and follow Salesforce best practices.
• Develop the release notes and plan for Knowledge transfer session for production support team.
• Troubleshoot and fix bugs and issues raised using Jira.
• Understand and implement requirements or business needs into salesforce applications using front-end techniques; Visualforce, LWC, CSS, Aura, HTML, Node.JS, Bootstrap.
• Design and update Custom objects by effectively maintaining relationship in related records.
• Produce detailed specifications and writing the program codes in various technologies like Apex Classes, Triggers, XML, and HTML5.
• Integrate existing application into new or modified systems or operating environments.
• Develop Single page Applications (SPA) using Aura, along with apex side Controllers, Custom settings, and custom metadata.
• Write and execute unit test cases using test classes, LWC jest test and ensure deliverability of best quality of the application solution.
• Attend sprint planning meetings and discuss with upcoming issues or issues from backlog.
• Work with business users to develop and implement acceptance tests to meet the customer expectations for the enhancement.
• Prepare release notes and for production support team.
• Clearly and regularly communicate with management and technical support colleagues through various means of communication.
• Pursue and explore new technology insights that could be helpful for project.

Confidential, Woonsocket, RI

Salesforce Lightning Developer/Admin

Responsibilities:

• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Agile Development Methodology was followed for the implementation
• Developed custom Business logic using Apex Classes, Visual force pages. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Worked on Sales Cloud, Service Cloud, Marketing Cloud/Exact Target, Health Cloud Platforms, and also Sales and Marketing Application Development.
• Designed Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Organized Email Templates and Mail Merge Templates and was committed in doing the mail merge for various standard and custom objects.
• Worked on various salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Installed the Call Center Applications and allowed the end users to maintain a track history of customer’s complaints.
• Generate Email Templates and have knowledge in bulk emailing users.
• Deliver continuing support in the areas of SFDC configuration, administration, reporting, data migration, solution design and project co-ordination.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Developed Custom responsive VF page with bootstrap, CSS, JQuery Touch and JQuery mobile for mobile devices.
• Used Bootstrap, Accordion, and Collapse in various Visualforce Pages.
• Written SQL queries to retrieve information from the database.
• Designed and deployed the custom objects, custom tabs, entity relationship data model, validation rules, workflow rules, page layouts, visual force pages, Apex coding, App Exchange Deployment to suit the needs of the applications using plugins like JavaScript, JQuery, Bootstrap.
• PerformedApttusCPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Worked on developingSalesforceLightningApps, Components, Controllers and Events.
• Developed Salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dashboard.
• Customized existing Visualforce to align with Salesforce new Lightning UI experience.
• Created multiple LightningComponents, added CSS and Design Parameters that makes theLightningcomponent look and feel better.
• Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up in Lightning App builder.
• Specify timers that send Ajax update requests to Force.com according to a specified time interval.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Worked on customization of Visual force to have lightening experience for desktop and mobile applications.
• Worked on Service Cloud and involved in configuring and integration of CTI for Inbound and Outbound calls.
• Worked on Sales Cloud and Service Cloud with functionalities like Opportunity Management and Case Management.
• Implemented Test classes to support Code Coverage for deployment to production and performed smoke tests before QE Validation.
• Written SOQL queries to fetch the data from Workbench and Explorer.
• Involved in Data Migration Activities to handle bulk loads using APEX Data Loader.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
• Experienced in Conga Mail Merge, Conga Composer and Conga Conductor and in creating Conga Template and Quick Merge Links

Environment: Salesforce.com platform, Sales Cloud, Service Cloud, Apex Language, Visual Force (Pages, Component & Controllers), SOQL, SOSL and DML, CTI, Validation Rules, Workflow Rules, Approval Process, Process Builder, Custom Objects, Data Loader, Workbench, Sandbox, Eclipse IDE Plug-in.

Confidential, DES Moines, IA

Salesforce/Lightning Developer

Responsibilities:

• Created modernEnterprise Lightning AppscombiningLightning Design System, Lightning App BuilderandLightning Component features.
• Worked onIntegrating BOXandSalesforcesystems usingSOAP and REST API's.
• Upgradedsome Apps fromSalesforce Classic to Lightning Experienceto develop rich user interface and better interaction of pages.
• Configure Salesforce and marketing cloud integration user along with configuration in salesforce.
• Worked onSalesforce1 Platformto build Mobile App by enablingLightning Componentsfor use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrievedsome data and its functionality fromThird-Party API’sanddisplayedwithin the lightning component.
• Created multipleLightning Components, addedCSSandDesign Parametersthat makes the Lightning component look and feel better.
• LeveragedAPEX Controllerto make a call forexternal requeststo retrieve data from various API’s and displayed them on to the component.
• EnabledAura Framework, by addingAura AttributesandAura Handlers for Eventsto focus on Logic and Interactions in Lightning Applications.
• Worked on Service Cloud and involved in configuring and integration of CTI for Inbound and Outbound calls.
• Minimized code inJavaScript Controllersby adding reusable functions inHelperComponent.
• Updated theAPEX ControllerandHelper functionsregularly making theComponent Context Awareas per business requirement.
• Created modern EnterpriseLightning AppscombiningLightning DesignSystem,Lightning App BuilderandLightning Componentfeatures.
• Testedapps by appending multiple components to aLightning ApplicationtherebydeployedApplications fromSandbox to Production.
• Used refined global search inLightningby developing Apex classes and Controllers.
• Configured Omni channel Queue based Routing and enabled widget on custom lightning Console.
• Rewriting existing Omni channel in to LWC components.
• UsedSOQLandSOSLstatements within Governor Limits fordata manipulationneeds of the application using platform database objects.
• Maintenance of installedManaged PackagesinLightningusing Apex. Experienced in usingData Migrationtool calledData Loader.
• Visualforce Pages forLightning Experience, Alternates forJava Script Codes, Sharing Visualforce pages betweenClassicandLightning.
• Worked onLightning Process builderflows, Connect API,Chatterandquick Action.
• BuiltLightning ComponentTab for Salesforce 1 Navigation and Custom Applications inLightning Experience.
• Usedfield level securityalong with page layouts inLightningto manage access to certain fields.
• Implemented theWeb ServicesthroughWSDLin the Salesforce.com for outbound messaging.
• Involved indaily standup meetings, Scrum. This resulted to bring good solution to the business requirement.

Environment: Salesforce.com Platform, Vs Code, Lightning Experience, Lightning Web Components, Apex classes and Controllers, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP, REST.

Confidential, Fairfax, VA

Salesforce Developer

Responsibilities:

• Involved in requirements gathering with multiple project managers, in an effort to better customize, and utilize the full functionality of the Salesforce CRM solution.
• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Integrated Apex with External services by making callouts that used SOAP API and WSDL.
• Customized the dashboards to monitor lead activities based on sales geography.
• Experience inAdministration,Configuration,Implementation,Lightning, and support experience withSalesforce platform.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Written SOQL queries against force.com API.
• Used refined global search inLightningby developing Apex classes and Controllers.
• Administrated and monitored the company's Salesforce sales cloud application by creating the workflows for automated lead routing, lead escalation and email alert.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Created modernEnterprise Lightning AppscombiningLightning Design System, Lightning App BuilderandLightning Component features.
• Setup and Implemented Salesforce marketing cloud 2.0 org.
• Developed different Visual force Pages to suit to the needs of the application using different Visual force components.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Implemented packages in distributing and migrating components or applications within the organization.
• Integrated the Web services for extracting the data from external systems to display in the pages of Salesforce.
• Used Informatica Power Center in synchronizing SQL and Oracle to the Salesforce application.
• Designed, developed, and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Coded APEX triggers and s-controls created rule based automated workflows.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Created modern EnterpriseLightning AppscombiningLightning DesignSystem,Lightning App BuilderandLightning Componentfeatures.
• Technical Knowledge in Lightning Experience and Lightning App Builder.
• Expertise on TestingREST APIusing Robot Framework and SOAP UI
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy.
• Implemented SalesforceDevelopment Cycle covering extensively in Sales Cloud, Service Cloud and Call Center.
• Developed various Custom Reports and deployed them for different business user levels.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Generated different reports like standard, summary and matrix for quarterly and half yearly sales.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Participated in the sessions provided by the Salesforce team.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Components, Controllers & Extensions), Saledforce.com Data Loader, Sales cloud, REST API, Informatica, Apex Triggers, Reports, Custom Objects, SOAP API, Custom Tabs, Email Services, Security Controls, HTML, JavaScript, Web services, WSDL, SFDC Sandbox, Eclipse IDE Plug-in, Oracle 10g, Windows XP.

Confidential, KY

Salesforce Admin/Developer

Responsibilities:

• Involved with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements
• Work on customization of standard objects like Lead, Account, Contact and Opportunity.
• Perform day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets Roles and Profiles.
• Created Custom objects, Custom Fields, Validation Rules, and Formula fields.
• Used Conga Composer for storing historical reporting data.
• Custom login VF page for the dealers to access the application.
• Creating Workflow Rules, Tasks, Email Alerts and components to suit to the needs of the application.
• Worked on Assigning creating Roles Hierarchy, Profiles and Security setup within the organization.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Created Page Layouts to organize fields, custom links, related lists, and other components on records.
• Involved in designing, development and Testing of UI Applications using VF Pages and Apex classes, Apex Triggers as per requirement.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Involved in Service Cloud, Sales Cloud Application Setup activities and customized the apps to match the functional needs of the organization.
• Created Triggers for email update for any new offer is released and Developed Batch apex along with combination of schedule apex to reduce the data for space utility.
• Used the sandbox for development, testing and code migration to Production.
• Created custom settings for seasonal offers like spring, summer etc.,
• Used data loader and data loader.io to store data into the database.
• Worked on Agile environment, in this we developed High-value features and delivered more quickly with short cycles.
• Updating of email and automated email will be send to the reps if any issue is raised by reps.
• Written Apex Test Classes for unit testing to ensure at least 75% of code coverage is met.

Environment: Salesforce.com, Conga Sales Cloud, Service cloud, Composer, Workflows, Rest, Soap, Apex, Visual Force, Triggers, SOQL, HTML, JavaScript, Web Services, CSS, jQuery, Bootstrap Data.

Confidential

Junior Developer

Responsibilities:

• Created Stored Procedures in PL/SQL for ADHOC, monthly and weekly reports of the business.
• Implemented the integration of Business Object Reports from java front end to run the reports from the ACH.
• Implemented Session Façade to decouple the client and business implementation.
• Implemented externalize the application properties and the singleton BOXI managed bean using spring application context file.
• Implemented hibernate mapping for search pages.
• Used Microsoft Visio to create sequence diagrams.
• Implemented JDBC Template to run the select queries and update statements using spring framework.
• Involved in updating the crystal reports.

Environment: JAVA 1.4.2, J2EE, JSF, JSP, JDBC, Hibernate, Spring, Weblogic 8.1, XML, Oracle 10.1.0, Clear Quest, UML, DB Visualizer and Clear case.