SUMMARY:

• To support and provide the best customer service leveraging, skills, wisdom, and knowledge gained from experience.
• Senior Messaging Support Engineer: Messaging environments have included ZIXVPN, IronPort, Proofpoint Exchange, IBM Domino/Notes ver 3.2 to 10, and FAXCOM enterprise fax solution
• Migration Engineer: Manage - (PM and technical roles), Perform, and assist in Lotus Notes Domain Migrations and consolidations; Perform data and mailbox migrations from Lotus Notes ver 7 to 10 to Exchange 2003 up to 2016
• Solution Engineer: Design and build an in-house hosted center solution, requiring a secure Internet explorer session opens a virtual desktop remotely to access certain and specific applications for purposes; researching hardware specs and pricing for a VMWare server and several VPNs with SSL-RDP functionality
• Pre and Post Technical Sales Engineer:
• Performed, in a number of roles; all phases of a product sales cycle, from learning the product, applying the product, demonstrating the product at different venues, Lotus Sphere, IBM conventions, Kiosks, and telemarketing.

PROFESSIONAL EXPERIENCE:

Confidential

Domino Administrator

Responsibilities:

• Microsoft Exchange and Outlook: Performed many support roles during many migrations as an Exchange L3.
• Common roles related to both Domino and Exchange Experience:
• Monitor and maintain messaging environment, troubleshoot and resolve end user, server, and network issues which may impact mail routing, end user connectivity and functionality, and performance
• Perform and support messaging migrations, Notes to PSTs, Notes to Exchange mail boxes, Exchange to Notes mail boxes, Notes domain to domain migrations upgrades.
• Designed and built a Hosted Center following their very specific requirements. An IE user requires a secure SSL encrypted connection using RDP to open a virtual machine on an ESXi 35 server.
• Built out a dedicated AD environment and defined DNS after building a small network following best practice using Visio and other tools to create design documents
• Prospected, demoed, trained and supported pre and post sales in various team environments supporting the corporate sales force focusing on solutions sales and product solution selling.

Confidential, Philadelphia, PA

Senior Messaging Engineer

Responsibilities:

• Ticket management for excellent end user support-received kudos
• Includes Outlook and calendar support, creation of Teams Groups and Channels, Public Folder Support and Shared Mailbox creation, rights management and Calendar rights support.
• Participate in the server upgrade of the RightFax environment
• Write SOPs, messaging infrastructure documentation and support procedures for our support team
• Update IronPort HAT file adding IP Addresses to allow Ricoh MFDs and end user computers to route mail.
• RightFax (faxing enablement) for end users and shared mailboxes provisioning associated a fax number with a person account or shared mailbox to allow inbound and outbound faxing.
• Use of Exchange and Windows PowerShell for changing and updating shared mailbox ownership, and calendar and folder rights.

Confidential

Microsoft Teams Admin

Responsibilities:

• Hired for a Technical Lead role for a new support engagement with MasterCard
• Hired as the only Domino/Notes technical resource at IPsoft with Exchange migration and support experience
• Dedicated (Messaging Only) technical resource for MasterCard
• Provide Domino administration/Notes support duties for IHG’s Web applications
• Leverage technical and sales skills in a Technical Sales Resource role, wrote various SOWs for IPsoft sales team to establishing a foot hold on various MasterCard projects.
• ~IPsoft messaging team includes one or two US based L3 messaging engineers and 8 India based L2 Messenger Engineers providing 24x7 support~
• About the MasterCard Messaging Environment
• Combined IPsoft and MasterCard Support
• Exchange-Domino coexistence infrastructure: Post User migration
• One Exchange forest Exchange multi-network environment with Server vers: 2010, 2013, 2016 Enterprise
• Multi-Domino Domain environment; included more than 90 Domino servers vers 7-10
• Two tier Proofpoint gateway system for inbound e-mail routing and spam management
• One tier Proofpoint gateway for outbound mail routing
• In the beginning: Assessed the entire MasterCard’s messaging environment and created documentation and SOPs used in the of the new IPsoft - MasterCard teams.
• Responsible for maintaining and updating messaging and troubleshooting documentation and SOPs for current IPsoft engineers and new support members
• Provide ongoing awareness and situational for Mastercard-IPsoft support team members
• Technical escalation resource for IPsoft Team
• Closely Working with IPsoft, MasterCard engagement manager to make sure client is happy.
• Technical Lead Duties-Individual Contributor Focus
• Accept and resolve L3 support related tickets
• Leverage all resources for problem resolution, including internal IPsoft team resources, Mastercard resources while engaging product support specialists such as Microsoft premier Support
• SOPs, other documentation and follows a successful resolution
• Work with other MasterCard teams, activities includes QA, testing and deployment of a Notes client in a VMWare client deployed worldwide
• Hand in Hand fax support with two telephony teams supporting end user and business unit requests and problem resolution
• Single handedly started and completed large scale projects
• Start, execute, and complete major projects by leveraging project management skills, establishing goals and objectives through process and project plans, topology diagrams, end user documentation, and SOPs.
• Define the project: Write various project and process plans for multistep messaging projects.
• Write a Project Plan or Process Overview which define the steps for each phase of the project.
• Research and Model All Messaging Environments (build POCs) related to each project using Visio diagrams, Excel spreadsheet, and Word documents
• Write Design and Configuration Documents based on the results of each POCsSubmit design documents to the various teams responsible for Firewall and Network changes and Windows server builds
• Establish Sub-projects, Timelines, Milestones, and Mini-plans based on the details found in the project research
• Execute the Project Plans: Install, Configure, and Validate the Success of the Work based on the plans and other project documentation
• Perform Project Management Activities: Organize, Execute, and Track Project steps related to end user and business related activities; if a project warrants.
• Validate and verify all Project Steps as Complete, finish loose ends complete the project
• Migrated 280 applications from Domino to a new Exchange IDMZ secure environment
• Write various project plans and process plans for multistep messaging projects.
• Decommissioned Domino environment with ZERO impact to end users and businesses
• Performed IDMZ Exchange 2013 Buildout using PowerShell
• Developed a process to evaluate then migrate 280 Business applications (Notes mail file) migration to new IMAP enabled shared mailboxes placed in the new IDMZ Exchange infrastructure
• Worked with Notes App-Dev team to Decommission Notes applications
• End mail routing to all SMTP and application Domino servers
• Contact and support business to end the use of Domino serves as open relays
• Establish weekly calls and send e-mail to stop the use of Domino server as open relays
• Provide VIP connectivity information for successful moves away from Domino server
• Created project plan for the decommission of each Domino server
• Coordinated the decommission of the Windows server after the Domino server shutdown
• Project-Decommission MasterCard’s Exchange 2010 Environment
• Follow best practices to decommission an Exchange 2010 environment

Confidential

FAXOM Support Coordinator

Responsibilities:

• Support a worldwide deployment of an integrated Confidential with both Exchange and Domino environments
• Support Includes end user support, MasterCard Business support, GSM Listeners and Remedy
• Performed Windows server migrations from Windows 2008 to Windows 2012
• Participated in the move from Dialogic gateway/ GCCM back end to AudioCodes back end.
• Created and continue to write documentation, SOPs, Visio diagrams, PowerPoint presentations, and word documents for use as materials, documents for both engineers and end users as the environment changes.
• Coordinate end user fax requests between two telephony teams
• Collaborated with the KCI Datacenter to replace one Dialogic gateway
• Use of home fax application installed on a Windows XP desktop as an external fax machine to perform weekly FAXCOM testing and troubleshooting
• Use of FAXCOM logs to get accurate reasons why a FAX would “not got through”
• Use of PowerShell to enable DID functionality for FAX to SMTP mail conversion
• Use of Wireshark to resolve T38 protocol issues
• Configure inbound SMTP settings which send STMP e-mail to decommissioned Domino and Exchange servers
• Support includes “White List and Black List” domain management
• End user secure mail support
• Configure and update both Proofpoint servers during M&As
• Use of Putty to access Proofpoint command prompt
• Coordinate Proofpoint support and messaging support install upgrade, disk space, and migrate an older to new versions of Proofpoint on three “on-prem” servers as required by Proofpoint

Confidential

Solution Design Engineer

Responsibilities:

• Plan for a current state and future state cloud solution leveraging current technologies
• Establish criteria for needed equipment
• Create Visio diagrams, for present and with future considerations
• Make presentation to CTO and CFO
• Obtain from various Cloud vendors’ equipment specs and pricing for presentations, purchase and deployment
• Obtain from various Cloud vendors hosting specs and pricing, DAAS and Server rentals
• Researched possible VPN solution based on requirements SSL-RDP
• Leverage knowledge of VMWARE ESX products for a Hosted virtual solution
• Added and removed VM images, created back-up images for future use and took snapshots as needed.
• Create various profiles where all VMs use a dedicate processor, specific hard drive space requirements and RAM
• Managed VM Server Security, both from with-in the Linux environment and the VM Client manager