PROFESSIONAL SUMMARY:

• 9+ years of Strong experience with Salesforce.com CRM full implementation, migration of Sales Cloud, Service Cloud, Health Cloud, Marketing cloud, Community clouds and Force.com platform.
• Proficient with understanding of sales cloud CRM business processes - Account, Contact, Opportunity, Lead, Campaign and Case Management.
• Good experience with Salesforce out of the box data model and modelling in sales force by creating Custom Objects, Formula Fields, Rollup Summary Fields, Field dependencies creating new relationships using Lookup, Master-Detail and Junction Objects.
• Strong salesforce development experience with Apex Classes, Apex triggers, Batch Apex, Schedule Classes, Visual force pages.
• Experience Working across various SFDC implementations covering sales cloud and service cloud.
• Built Lightning components using Aura framework with backend Apex Logic.
• Proficient in Lightning component tabs and Visual force tabs.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, S-Controls, Force.com IDE, SOQL, SOSL.
• Understanding on how to create service resources and service crews that represent your field service technicians in Field Service Lightning (FSL) app and add details about their skills, service territories, and availability.
• Created formula fields to capture the dates the record is modified and use them in process builders.
• Experience with Lightning UI development, creating Lightning pages by using component, controller, style, helper, design, render, documentation, SVG.
• Working on SalesforceField Service Lightning.
• Worked on writing Apex classes along with Enabling Aura to make them available to Lightning
• Strong experience with frontend technologies like HTML5, CSS3, Scripting languages like JavaScript, jQuery, AJAX, AngularJS, NodeJS, BackboneJS and good knowledge in ReactJS, EmberJS, Micro Services
• Good experience in integrating with external source by developing SOAP, Restful Apex Web Services, and cloud computing integration onForce.com API.
• Expertise in developing single page applications using Angular JS, using various angular modules.
• Created Lightning Apps Combing Lightning Design System, Lightning App Builder and Lightning Component Features
• Sound experience in writing, tuning of SOQL, SOSL queries, relationship queries in Apex Triggers, Controllers and used Statements and Database methods for performing DML operations.
• Worked extensively in developing, customizing of Visualforce pages with Visualforce components, Custom, Extension controllers and developed dynamic components.
• Expertise with salesforce.com administrative activities: Creating Profiles, Roles, User, Permission Sets, Record Types, Page Layout assignment, Search Layouts, Field-Level Security, Custom Tabs, Validation rules, Formula Fields, Email Services, Workflows, Approval Process, Reports and Dashboards.
• Demonstrated expertise inSales cloud, Service cloud,Marketing cloud, Health Cloud, Partner portaland Customer portal.
• Knowledgeable and experienced in SalesforceHealth Cloudhaving implemented CRM solutions for a variety of healthcare clients.
• Worked on Lightning Web components (LWC), Converted buttons to LWC
• Worked on Lightning process builder flows, Connect API, Chatter and Quick Action.
• Strong experience in implementing Salesforce new features like Process Builder and performed actions Creating Records, posting a Chatter post, Email Alert, Invoking an Apex Class.
• Good experience in setting up Organization Role Hierarchy, provisioning data visibility rules by configuring OWD, Criteria/Owner based and Apex managed sharing rules.
• Hands on experience in building Reports, Dashboards, Analytics Snapshot for Standard and custom Report types for the business users, management for higher visibility.
• Performed data analyst roles and used tools: Apex Data Loader, Informatica, Demand Tools, Import Wizard, Workbench and Excel for data analysis, transforming, importing, and exporting.
• Proficient with tools Eclipse IDE (Force.com Plug-in), Developer Console for developing, customizing of Apex Class, visual force pages and changing meta-data components.
• Deployed salesforce components from Sandbox to other Sandboxes and Production instances using Force.com Migration tools (Ant based), Change Set and Eclipse IDE.
• Good experience in developing salesforce Lightning Apps, Components, Controllers and Events.
• Having extensive experience with different methodologies Agile and Waterfall.
• Configure SSO from an Org to a Community, used endpoint URLs point to the community.
• Strong experience with source control toolsGitHub and SVN and managed, built Salesforcecode from the repository.
• Worked in all phases of Software Development Life Cycle (SDLC) of Salesforce.com implementations.
• Interacted with Customers in requirements gathering, preparing, BRD, Technical Solution Design (TSD) for Salesforce.com implementations.
• Employed Data Loader to import data from Oracle to Salesforce database and completed the configurations in Oracle application to Salesforce platform.
• Good experience in deploying code using Sandbox to Production using change sets along with IntelliJ IDE and DevOps Integration tool like Jenkins.
• Capable of writing and debugging efficient SOQL queries of standard and custom objects, and able to understand and develop for complex data models
• Expertise in Web Technologies like HTML, XML, CSS and JavaScript.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce.com CRM, Apex Language, Apex Classes & Controllers, Apex Triggers, Apex Scheduler, SSO, Salesforce1, Lightning (components, apps and system designs),FSL, Aura framework, Visualforce (Pages, Components & Controllers), Exact target, Apex Web Services, Batch & Schedule classes, SOAP API, REST API, Bulk API, Metadata API, AJAX, Opportunities.

Custom Integration: Outbound messages, Workflow & Approvals, Field updates, Reports & Dashboards, Custom objects, Standard objects, Integration, Migration, Email Services, Security controls, Force.com Sandbox, Force.com IDE, SOQL, SOSL, WSDL.

Salesforce Tools: Force.com platform, Force.com Data Loader, Force.com Workbench, Eclipse IDE, Developer Console, AppExchange

Languages: C, C++, Java/J2EE, Apex.

Web Technologies: XML, HTML, CSS, JavaScript, GIT, SVN, Jenkins, SOAP/REST

Database: SQL, PL/SQL, Oracle 9i/10g

Operating Systems: LINUX, UNIX, Windows XP/7/10.

WORK EXPERIENCE:

Confidential

Salesforce Lightning Developer

Responsibilities:

• Working as an onsite coordinator for offshore team, with daily status calls.
• Interacted with Business teams to gather requirements and provide the possibilities and technical solutions.
• Part of requirement grooming sessions to finalize the user stories and reviewing the implementations and provide feedbacks.
• Perform detailed analysis of business and technical requirements and design the solution by customizing various standard objects of Salesforce.com
• Create users, roles, and public groups and set up profiles, role hierarchies, sharing rules, object and field level security and record level permissions to provide shared access among different users and protect sensitive information.
• Worked on POC and multiple technical spikes to analyze the requirements and designed and implemented solutions.
• Used the community URL under SAML Metadata Discovery Endpoints on the Identity Provider page. Defined a connected app on the identity provider, specified this Login URL as the ACS URL
• Have hands on experience in all Salesforce Configurations and Customizations.
• Configured partner and custom community for the client.
• Be an expert in Vlocity’s domain specific capabilities such as CPQ, CLM, Billing, Order Management, etc.
• Used Agile Accelerator to manage the applications available in the app exchange.
• Established REST API with the aid of a two-way communication between Salesforce and other applications. Code deployment was done using the Visual Studio IDE, Flosum for Deployments.
• Working on SalesforceField Service Lightning.
• Built Customized Lightning Web Components for UI Screens.
• Experience in Vlocity. Worked on Salesforce.com Configuration and Customizations including LWC, Apex class. Requirement Gathering and discussion with team.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, email templates and Approval Processes for automated alerts, field updates, and Email generation.
• Replaced all the JavaScript buttons with Quick actions or lightning components in Lightning.
• Extensively used Agile Scrum methodology to reach our business team goal by gathering day to day requirements and building them using force.com platform.
• Good experience in setting up Organization Role Hierarchy, provisioning data visibility rules by configuring OWD, Criteria/Owner based and Apex managed sharing rules.
• Good experience in deploying code using Sandbox to Production using change sets along with IntelliJ IDE and DevOps Integration tool like Jenkins.
• Designed and deployed custom tabs and objects, page layouts, components, visual force pages, validation rules, approval processes and auto-response rules; added fields and functionality using custom controllers and extensions.
• Architecture and created multiple lightning components and LWC to enhance the existing functionalities.
• Created several reports and dashboards usingsalesforce.com platform.
• Supported the data migration and data export activities through various business centers using Apex Data Loader, Workbench and Import Wizard.
• Used SOAP UI, Postman tools for Integration testing.

Confidential

Salesforce Admin/Developer

Responsibilities:

• Designed and deployed the Custom objects, Custom Tabs, Validation rules, Workflow rules, Page Layouts to suit the needs of various customized applications.
• Used Force.com Developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Customized application to extend Salesforce functionality and wrote Apex Classes to provide functionality to the Visualforce pages.
• Designed various webpages in Visualforce for customers to select a variety of services offered by the Org and integrate them with the team.
• Created Visualforce Pages to provide UI to the custom objects.
• Developed and maintained SFDC analytical reports and dashboards for management review and planning for accurate forecasting purposes.
• Developed Salesforce.com ETL process using Informatica Cloud.
• Administrator for different salesforce.com CRM application for community cloud, sales cloud and service cloud.
• Wrote custom controllers implementing complex code for retrieval from Sales Force to Visualforce pages.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created Page Layouts, Record Types, Profiles, Permission sets, security and sharing, Cases, Report Types, Reports and Dashboards, master-detail, and lookup relationships.
• Expert in Salesforce CPQ (Steelbrick); strong experience in configurators, product rules, pricing rules, advanced approvals, option constraints.
• Used force.com that connect interact Salesforcewith lotus notes to insert contacts and add the emails and integrates the chatter with same time (a feature for messaging within lotus notes).
• Used SalesforceAutomation Process, created workflow rules and defined related tasks, time-triggered tasks, email alerts, and field updates to implement business logic.
• Good experience in deploying code using Sandbox to Production using change sets along with IntelliJ IDE and DevOps Integration tool like Jenkins.
• Worked on Lightning Web components (LWC), Converted buttons to LWC
• Designed and developed Apex Classes, Controller Classes, extensions, and Apex Triggers for various functional needs in the application.
• Worked as enhancement developerand team member, performed the roles of Salesforce.com Developerand Administrator in the organization.
• Creating the Quotes through automation process by using Apttus CPQ functionalities.
• Created Matrix and Summary reports in Salesforce and Field Service Lightning.
• Worked closely with Java development team in Agile Environment to build and support current dashboards and portals.
• Configured Single Sign-on using SAML 2.0, worked on Mass imports and exports of data.
• Monitoring and addressing system related defects by the business.
• Responsible for Data load operations using Force.com Apex Data Loader.
• Designed and deployed Custom objects, Entity-Relationship data model, Cross Object Formulas, roll up Summary, validation rules, Page layouts, Custom tabs, Components, to suit application needs.
• Responsible for setting up web service integrations, Worked with Web Services (REST API's).
• Implemented Salesforce.com web services client using Salesforceweb services API, Java, XML and partner WSDL.
• Developed dynamic filter passing logic to reports thereby eliminating the need for multiple reports and Visual Force pages for exporting data
• Involved from complete components deployment to Production

Environment: Saleforce.com platform, Apex, Agile Methodology, DevOps, Visualforce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Email Services, Security Controls, Visualforce Controllers, Visualforce pages, Sandbox data loading, SQL, CPQ, Workflow rules, Eclipse, Java, SOAP, WSDL & RESTful Web Services.

Confidential

Salesforce Admin/Developer

Responsibilities:

• Designed and deployed the Custom objects, Custom Tabs, Validation rules, Workflow rules, Page Layouts to suit the needs of various customized applications.
• Used Force.com Developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Customized application to extend Salesforce functionality and wrote Apex Classes to provide functionality to the Visualforce pages.
• Designed various webpages in Visualforce for customers to select a variety of services offered by the Org and integrate them with the team.
• Created Visualforce Pages to provide UI to the custom objects.
• Developed and maintained SFDC analytical reports and dashboards for management review and planning for accurate forecasting purposes.
• Developed Salesforce.com ETL process using Informatica Cloud.
• Good experience in deploying code using Sandbox to Production using change sets along with IntelliJ IDE and DevOps Integration tool like Jenkins.
• Administrator for different salesforce.com CRM application for sales cloud and service cloud.
• Wrote custom controllers implementing complex code for retrieval from Sales Force to Visualforce pages.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created Page Layouts, Record Types, Profiles, Permission sets, security and sharing, Cases, Report Types, Reports and Dashboards, master-detail, and lookup relationships.
• Used force.com that connect interact Salesforcewith lotus notes to insert contacts and add the emails and integrates the chatter with same time (a feature for messaging within lotus notes).
• Used SalesforceAutomation Process, created workflow rules and defined related tasks, time-triggered tasks, email alerts, and field updates to implement business logic.
• Designed and developed Apex Classes, Controller Classes, extensions, and Apex Triggers for various functional needs in the application.
• Worked as enhancement developerand team member, performed the roles of Salesforce.com Developerand Administrator in the organization.
• Created Matrix and Summary reports in Salesforce.
• Worked closely with Java development team in Agile Environment to build and support current dashboards and portals.
• Configured Single Sign-on using SAML 2.0, worked on Mass imports and exports of data.
• Monitoring and addressing system related defects by the business.
• Responsible for Data load operations using Force.com Apex Data Loader.
• Designed and deployed Custom objects, Entity-Relationship data model, Cross Object Formulas, roll up Summary, validation rules, Page layouts, Custom tabs, Components, to suit application needs.
• Responsible for setting up web service integrations, Worked with Web Services (REST API's).
• Implemented Salesforce.com web services client using Salesforceweb services API, Java, XML and partner WSDL.
• Developed dynamic filter passing logic to reports thereby eliminating the need for multiple reports and Visual Force pages for exporting data
• Involved from complete components deployment to Production

Environment: Saleforce.com platform, Apex, Agile Methodology, Visualforce,, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Email Services, Security Controls, Visualforce Controllers, Visualforce pages, Sandbox data loading, SQL, CPQ, Workflow rules, Eclipse, Java, SOAP, WSDL & RESTful Web Services.

Confidential

Salesforce Admin/Developer

Responsibilities:

• Created different profiles and setup the permissions based on the roles in the organization.
• Gained basic Knowledge on lightning App builder to develop Apps visually, without code using Custom-build lightning components.
• Created the page layouts, record types, Pick lists, dependent Pick lists and junction objects to establish the connectivity among objects.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application with lightning.
• Responsible for deployments to Production environment using Ant tool, change sets and Force.com migration tool.
• Worked on Salesforce Lightning components for building customized components replacing the existing ones.
• Wrote SOQL and SOSL statements within custom controllers, extensions, and triggers.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, email templates and Approval Processes for automated alerts, field updates, and Email generation.
• Replaced all the JavaScript buttons with Quick actions or lightning components in Lightning.
• Worked with the user group for requirement gathering throughout the planning and implementation.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed various Custom Tabs, Tags and Components.
• Implemented Salesforce for Outlook functionality and installed outlook integration with different user systems.
• Created multiple Lightning components, added CSS and design parameters from LDS (Lightning design system) that makes the Lightning component look and feel better.
• Worked with Validation Rules, Workflows, Approval Process and Reports & Dashboards.
• Worked with Data Loader and App Exchange Applications.
• Worked on REST/SOAP Web service to integrate Salesforce with third party systems.
• Created Web Services for handling requests and API and SaaS based applications using REST or SOAP-based web services.

Environment: Saleforce.com platform, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Security Controls, Apex language, Field Service Lightning, Visual Force (Pages, Component & Controllers), SOAP/REST API, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Java Developer/ Salesforce Admin

Responsibilities:

• Requirement gathering, Gap analysis, workflowdesign, decision-making rulesof required inputs.
• Performed Business analysis and create High-level design and detail design of the entire process.
• Designed and developed backendJavaComponents residing on different machines to exchange information and data using JMS.
• Developed prototypes on SFDC environment for Proof-of-Concept demo and for customer endorsement.
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products.
• Worked on Data cleanliness & accuracy by adding custom validation rules, custom formulas, reports, and dashboards.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles and groups.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules, also monitor standard analysis and reporting for marketing campaigns.
• Involved in Agile development following SCRUM process and daily stand-up meetings. Mainly worked on Managed package and released new updates to end users after every sprint.
• Coding involved writingAction Classes/Forms/Custom Tag Libraries and JSP.
• Developed theJavacomponents to access content from content providers(via HTTP) to obtain data of varioustypes ofXMLandHTML.
• Developed and maintainedGUIusingJSP,HTMLandUsedJavaScriptfor client-side validations.
• Created stored procedures and Triggers usingPL/SQL. Created tables, Views, and other database objects in the Oracle database.
• Involved in debugging and load-testing of the application. Provided production support to the end users andperformance tuning.

Environment: Saleforce.com, Sales cloud, Service cloud Force.com IDE, Apex, Visual Force, VF Pages, Data Loader, JAVAJ2EE, JSP, HTML, Servlets, XML (DOM and SAX), XSLT, JavaScript, Oracle 8i, JDBC, PL/SQL, Eclipse, Rational Rose.