PROFESSIONAL SUMMARY:

• 10 years of total IT experience with 5 years in Salesforce.com CRM Platform as a Developer and Administrator.
• Experienced in all phases of Software Development Life Cycle (SDLC), Quality Management Systems and Project life cycle processes.
• More than 1 - year extensive experience in application support and maintenance.
• Expertise in creating Triggers, Apex classes, Lightning Components and Visualforce Pages.
• Ability to write SOQL, SOSL queries across multiple objects within the SFDC database.
• Experience in conducting requirement gathering sessions, feasibility studies, impact analysis, risk analysis and organizing the software requirements in a structured way.
• Created many Lightning Components, Lightning Web Components, and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Used tools like Developer console, Force.com IDE and Eclipse IDE plugin for developing Apex classes, Visualforce pages, Triggers and creating Objects, Fields and data tools like Data loader for data import and export operations.
• Experience working with Lightning web components framework and Aura framework.
• Develop various re-useable lightning web component and aura components for Salesforce and Salesforce Community.
• Integrate features developed using Visualforce pages, Lightning Aura Components, and lightning web component.
• Experience in developing applications using Lightning web components which includes HTML, CSS, SLDS and JAVA Script.
• Experience in ETL process with Jitter bit Harmony cloud integration tool
• Experience in analyzing and documenting the workflows and functionality of existing systems, preparing presentation materials to all levels of management.
• Experienced working with various App exchange products or CPQ products like Salesforce CPQ, IBM sterling CPQ, APPTUS.
• Familiar with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ.
• Experienced in Lightning Experience which includes the Lightning Component Framework and involved in building lightning component using the aura framework and experienced with Locker Service with Lightning Components.
• Extensive Experience in creating Profiles/Roles, Sharing Rules, Page Layouts, and Custom Objects, Relationships. Customized several Validation Rules, Tasks, Workflow Rules, Triggers, Reports and Dashboards to achieve the complex business functionality.
• Designed and developed Sales Force Automation (SFA) based application on Force.com platform in Salesforce.com environment.
• Proficiency in SFDC administrative tasks like creating Profiles, Roles, Users, Page Layouts, Reports, Analytic Snapshots, Dashboards, Tasks and Events.
• Profound knowledge in using Lightning Components and Lightning Builder for Salesforce1.
• Expertise in facilitating defect calls with Dev, QA, UAT users and project stakeholders.
• Technical Knowledge aboutSalesforcelightningschema builder, process builder, app builder, components andlightningconnect.
• Designed and Developed Velocity CPQ for couple of telecom clients.
• Experience in Salesforcelightningfeatures like activities, contextual hovers, opportunity board, customizable dashboard.
• Experience in using different tools like Bitbucket, JIRA and GIT
• Admirable exposure in implementing security and sharing rules at object, field, and record level for various users at various levels of organization.
• Worked on customization of Visual force to havelightningexperience for desktop and mobile applications.
• Expertise in Service Cloud console with exposure to CTI adapters and mobile applicationintegrations.
• Implemented CPQ solution using Apttus CPQ & Contract Management (CLM) for various customers in industries.
• Tremendous knowledge in data migration from Excel and legacy systems using Data Loader & Import wizard.
• Excellent knowledge & experience in working with Salesforce.com SANDBOX and PRODUCTION environments.
• Experience in wide range of languages and technologies such as Core Java, Apex and SQL.
• Expert in implementing and executing System Logs and Debug Logs.
• Very Good knowledge in JOINS, INDEXES.
• Good Team player with good analytical, technical, and inter-personal skills.
• Strong ability in communicating with other teams and ability to work on multiple projects and prioritize workload.
• Good business knowledge of Salesforce.com in the lifecycle of Sales, Service, Marketing and Community Cloud.
• Strong knowledge of web service API's (RESTful & SOAP)
• Knowledge of the main integration technologies HTTP, XML, JSON and SOQL.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Classes/Apex Controllers, Apex Triggers, Data Collections, SOQL, SOSL, Sales/Service Clouds, Omni-Channel, Live Agent, Chatter, Call Center, DocuSign, Conga Composer, Visual Force Pages/Components, Lightning Components, Workflow rules, Approval process, Reports & Dashboards.

Salesforce Tools: Force.com Eclipse IDE, Workbench Data Loader, Import Wizard, Force.com Platform, Agile Methodologies, Developer, Full, Change Sets, Force.com ANT Migration tool, and Packages, APTTUS CPQ, CLM, VEEVA Integration, and Informatica.

Databases: Oracle, SQL Server, MS Access

Operating Systems: Windows XP/2007, Unix and Linux

Languages/Technologies: Apex, Java, XML, JavaScript, and SQL

PROFESSIONAL EXPERIENCE:

Confidential, Wilton, CT

Salesforce Admin/Developer

Responsibilities:

• Participated in the identification, understanding, and documentation of business requirements, keeping in mind the need for the application based on the project scope and SDLC methodology.
• Worked on various Salesforce.com standard objects like Accounts, Contacts and Leads.
• Designed, implemented and deployed the Custom Objects, Page Layouts, Custom tabs and Components.
• Worked on Sales, Service and Community and Marketing Cloud.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Build Lightning Web Components (LWC) to be used in Communites, created Apex controllers and Triggers based on business requirements.
• Identify, enable and modify Community Template & Theme based on design criteria.
• Used Email-to-Case, Web-to-Case features and created a community where the customers can create, update and manage their cases. Used case assignment rules to assign case to appropriate queue.
• Implemented Security and Sharing rules at object, field, and record level for different users at different levels of organization.
• Using Vlocity Data Raptors, Vlocity Integration procedures, Communications worked on Sales, Marketing, Service, Retail, EPC, CPQ, Contract and Order Management applications.
• Created various Profiles and configured the Permissions based on the organizational hierarchy.
• Created Workflow rules and defined related tasks, Time triggered tasks, Email alerts and filed updates to implement business logic.
• Migrated data from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Configured the login, single sign-on and self-registration capabilities for the community.
• Experienced in Lifecycle hook callback methods in Lightning web components.
• Developed Visual Force Pages, Apex Classes, Apex Triggers, Apex Controllers (standard, custom and extension), schedulable Apex classes, and Batch Apex to meet various functional needs in the application and schema builder for development.
• Created CPQ process using Apttus CPQ and CLM AppExchange tool in Quote.
• Helped users withChatterteams/Groups and follow application as well.
• Used the Full Copy Sandbox for testing and migrated the code to the deployment instance after testing.
• Creating chatbot Live Agent that can handle user chats in Natural Language (US English only)
• CreatedReportsandDashboardsto trackOpportunitypipeline/Stages for Management visibility.
• Developed Web Services callouts from Salesforce to External applications using SOAP and REST API.
• Configures Service cloud to handle case management, Email-to-case routing, sharing settings in queue-based model.
• Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Help Define/Groom User stories for service cloud implementation by collabaorating with Product Owner, End Users and Development Team.
• Developed ETL process using Jitterbit Harmony cloud Integration tool.
• Involved in CPQ (Configure, Price& Quote) design and mapped to the Salesforce custom objects and involved in Apttus Advanced Workflow Approvals.
• Designed salesforce service cloud console to enhance productivity with dashboard like interface.
• Worked on customization of Visual force to havelightningexperience for desktop and mobile applications.
• DevelopedSalesforceLightningApps, Components, Controllers and Events.
• Developed Batch jobs to run on hourly and daily basis.
• Customized existing Visual force to align withSalesforcenewLightningUI experience.
• Designed, developed and deployed Apex classes,Controller classes,Extensions,Batch apex,Schduler apex classes for various functional needs in the application.
• Involved in setting up lead management, case management to web-to- lead, Web-to case, Email-to- case.
• Experience in Omni-channel configuration and queue-based routing.
• Performed unit testing, integration testing, bulk testing, staging and User Acceptance Test in full copy Sandbox.
• Deployed applications from sandbox to sandbox/production using ANT migration tool, Eclipse and Change set.

Environment: Salesforce.com, Apex Classes, Triggers, Visualforce pages, SOSL, SOQL, Service Cloud, Sales Cloud, Marketing Cloud, Community Cloud, Data Migration, Salesforce1, Salesforce Lightning, Data Loader, Cast Iron, ANT, Git, Bitbucket, JIRA, Custom Objects, Custom Tabs, Roles, Profiles, Reports, Picklists, Accounts, Leads, Email Alerts, JavaScript, HTML, JQuery, and Windows OS.

Confidential

Salesforce Admin/Developer

Responsibilities:

• Followed Agile Methodology, performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects ofSalesforce.com (SFDC)and other Platform based technologies likeVisual Force, Force.com API,andWeb Services.
• Responsible for gathering the requirements by coordinating with the business analysts and Project Managers, in order to better customize, and/or develop a solution.
• Met with customer operations managers to identify issues and areas of potential improvement.
• Supported business needs with technical design documentation.
• Administered incident response and break-fix systems.
• Designed and documented relevant system code and configurations.
• Interacted with testing teams for the development and testing of the code.
• Used AutoRabit to deploy to sandbox production.
• CreatedWorkflow Rulesto automateTasks, Email Alerts, Field Updates, time-dependent actions, and Outbound API Messages.
• CreatedReportsandDashboardsto trackOpportunitypipeline/Stages for Management visibility.
• Designed, and developedApex Classes, Controller Classes, extensions,andApex Triggers for various functional needs in the application.
• UsedSOQL & SOSLwith consideration toGovernor Limitsfor data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuringData Loader, uploading data inCSV filesinto salesforce.com, checking for the correctness of the data.
• Provided ongoingSalesForce.commaintenance and administration services including periodic data cleansing, custom objects, workflow.
• Packaged and Deployed customizations fromSandboxto other environments using Force.com IDES.
• Help users withChatterteams/Groups and follow application as well.
• Created/Introduced new Record Types on Various Objects.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Designed and developed Service cloud Applications for Advanced Customer service in Salesforce.
• Designed various Webpages, Survey Documents in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Provided business solutions to clients nationwide, ranging from Salesforce Sales Cloud, Service Cloud, and Salesforce1 Mobile Development.
• Worked on decorators and callback methods in Lightning web components.
• Involved in migration of Chatter capability to new Salesforce1 platform for over 8,000 users including definition, guidelines and usage of Chatter and integration with Salesforce1 platform.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings and Permission Sets.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Resolved bugs in Service Cloud.
• Used Salesforce Lightning framework presents app developers with the opportunity to build dynamic web applications.
• Used the Full Copy Sandbox for testing and migrated the code to the deployment instance after testing.
• Worked on variousSalesforce.com standard objects like Accounts, Contacts, Cases, Reports and Dashboards.
• Developed and configured Dashboards, Ad hoc Reports and Report Folders, Report Types for different user profiles based on the need in the organization.
• Configured the settings and communication templates and granted high volume portal users to objects in customer portal.

Environment: Salesforce.com, Apex Classes, Triggers, Visualforce pages, SOSL, SOQL, Service Cloud, Sales Cloud, Data Migration, Salesforce1, Salesforce Lightning, Data Loader, Cast Iron, Custom Objects, Custom Tabs, Roles, Profiles, Reports, Picklists, Accounts, Email Alerts, JavaScript, HTML, JQuery, Sandbox Refreshments, Deployments (Change sets) AutoRabit and Windows.

Confidential

 Software Engineer

Responsibilities:

• Involved in understanding and analyzing the project requirements.
• Created numerous simple to complex queries involving self joins and correlated sub queries for diverse business requirements.
• Created DB, Users and participated in taking back up and restoration of data.
• Individually authored, installed, deployed, and managed reports using SQL Server 2005 Reporting Services for a library database.
• Used the SQL Server Profiler tool to monitor the performance of SQL Server - particularly to analyze the performance of the stored procedures.
• Maintained the service level agreement (SLA) to the best and even achieved 99% SLA few times.
• Analyzed and estimated the time to complete day to day bug/enchantment change requests
• Participated in deployment of the application in UAT environment and provided end to end support.
• Involved in project status updates and deliverables review meetings with Client.

Environment: RS Unify, Delphi, SQL, Oracle, Windows OS.