PROFESSIONAL SUMMARY:

• 6+ years of experience as Salesforce Developer and Administrator that includes configuration, customization, integration with external systems, communities and lightning migration from classic, lightning development.
• Experience in Salesforce.com Platform CRM, Sales Cloud, Service Cloud, Marketing Cloud, Salesforce Community Cloud & Force.com platform.
• Experience in using lightning out to expose lightning components in VF pages.
• Solid customization experience using Apex Language - Classes, Triggers, SOQL, SOSL, Web Services, Lightning, Salesforce1 and Asynchronous invocations.
• Expertise in developing Salesforce Lightning apps using Lightning app builder, Components and Design system styles.
• Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Worked on the designing of custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, report folders, report extraction to various formats, design of Visual Force Pages, Lightning Components, and Dashboards.
• Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows
• Having good experience on CPQ tools, integrating salesforce and CPQ using SOAP API and Rest API
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• CRM Business processes like Forecasting, Campaign management, Lead Management (Web-to-Lead), Order Management, Account Management, Case Management (Email-to-Case and Web-to-Case).
• Professional in Documenting Use Cases, Business Requirement Document (BRD), System Requirement Specification (SRS), Test Requirement Documentation (TRD) and Requirements Traceability Matrix (RTM).
• Experienced in implementing Salesforce Continuous Integration and Continuous Deployments setup using ANT Migration tools, also got experience doing deployments using Change Sets, Eclipse IDE, and AutoRabit tools.
• Experience in Analysis, Design, Implementation using Salesforce.com configuration, Apex and Visual Force development, Apttus CPQ, X-author, Integrations between SFDC and Legacy systems.
• Good experience with data bases DML/DDL SQL, PL/SQL Procedures, Functions, and Triggers using Oracle 11g/10g, My SQL and SQL Server 2008.
• Extensive experience of Sales force Administration (SFA), Profiles, Creating Roles, Page Layouts, Validation Rules, Field Updates, Time-dependent actions, and Outbound API Messages. Org-Wide default, Sharing rules, Workflows, Approval process, Reports/Graphs.
• Experience customizing standard objects - Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Extensive experience in designing of custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, Dashboards, and Email generation according to application requirements.
• Experience in data migration using Import wizard, Apex Data Loader and other integration tools like Work Bench.
• Experience with SFDC Service Console, SFDC Communities, SFDC Case Management, SFDC Knowledge Management.
• Worked on Salesforce Community cloud like how to engage with employees, customers, partners.
• Strong experienced in writing/manipulating salesforce.com platform data using SOQL, SOSL queries and worked with large data volume manipulations.
• Experience in CRM business process like Forecasting, Territory Management, Campaign Management, Lead Management and Case Management
• Experience with integrated multi-channel marketing like social media, digital media, telephone, and print media.
• Worked on Sales Cloud, Service Cloud, and Service Max web service, Force.com Community Portal, Chatter Knowledge One and App-exchange on Salesforce.

TECHNICAL SKILLS:

Salesforce Technologies: SalesForce.com, Force.com, Apex Language, Apex Classes, Apex Triggers, Apex Web Services, SOAP API, REST API, SOQL, SOSL, Lightning Components, Visual Force Pages/ Components and Controllers, S-Control, Workflow and Approvals, Sharing Rules, Validation Rules, Assignment Rules, Process Builder, Dashboards and Reports, Field Service Lightning (FSL), AppExchange and Heroku Connect

Languages: Apex, Visualforce, JAVA, HTML, CSS, PL-SQL, C.

Tools: Apex Data loader, DocuSign, GitHub, Eclipse IDE Plug-in, Force.com Explorer.

Salesforce Development Skills: Apex Classes, Apex Web Services, Apex Triggers, Apex Controllers, Apex Batch able Jobs, Apex Queueable Jobs, SOQL & SOSL Queries, APEX REST & SOAP, Apex Testing, Lightning Aura Component, Lightning Web Components (LWC), Visual Force, HTML, CSS, XML, JSON, Java Script, SFDX (Scratch Orgs), visual studio code.

Other Skills: Salesforce CPQ, JIRA, Agile methodology, SDLC processes, gathering requirements, Software architecture, Application Design and development, Testing, Deployment, Cross-functional teamwork, Stakeholder management, Testing and Debugging, Classic to Lightning migration, MuleSoft, Postman

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Salesforce Admin/ Developer

Responsibilities:

• Followed ScrumAgile methodologyfor the iterative development of the application and participated in weekly Sprints, daily stand up meetings and customer reporting backlogs.
• Involved in End-to-End requirement analysis, design, development and implementation with Salesforce CRM.
• Developed Apex Classes, Controller Classes and Apex Triggers on Force.com for various functional needs in the application and also experienced in creating lighting pages inside lighting Community builder.
• DevelopedLightning App Buildercan help you build responsive apps that display on any device, as well as custom pages forLightning Experience.
• Building applications using Apex, Apex Enterprise Patterns,LightningWeb Components, SFDX CLI, Scratch Orgs.
• Develop various re-useablelightningweb component and aura components forSalesforceandSalesforceCommunity.
• Integrate features developed using Visualforce pages,LightningAura Components, andlightningweb component.
• Used refined global search inLightningby developingApexclasses andControllers.
• Maintenance of installed Managed Packages inLightningusing Apex
• Implementation of a custom partner community using visual force andLighting componentsprojects.
• Proficient in dealing with functionalities related to sales cloud & service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.
• Developed and deployed in Salesforce.com in Sales Cloud, Service Cloud, Commercial Cloud.
• Implemented and maintained Salesforce Service Cloud, Sales Cloud and Marketing Cloud. Built custom solutions with Apex and Visualforce, which support most critical processes and workflows.
• Work withAPTTUS CPQfor subscription, billing, invoicing and can take control of sales process fromQuote to Cash. Working with CPQ deployment using change sets and GitHub. Working with CPQ tools to manage products, offers and its’ rate plans.
• Developed solutions on the Force.com platform, strong understanding of Apttus Contract Lifecycle Management (CLM) and Apttus Configure Price Quote (CPQ).
• IntegratedApttus CPQ, Steel Brick and CLM applications and automating processes onsalesforceplatform.
• UsedSOQL & SOSLfor data manipulation needs of the application using platform database objects.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Implemented Salesforce web services like SOAP and REST API, Java, XML.
• Development ofTriggersandAPEX ClassesonAccountandOpportunityobjects
• UsedData Loaderforinsert,update, andbulk importorexportof data from (SFDC)Salesforce.comsubjects. Used it toread,extractandload datafrom comma separated values (CSV) files.
• DevelopedVisual force pagesandApex Controllers, Apex, Triggerson Contact and Custom Post Objects, Workflows, Workflow Email Alerts, Workflow Email templates, Workflow Field Updates and Approval Processes.
• Integrated the REST API based Web Services on Demand for extracting the data from external systems.
• Createdashboards, summariesandchartswith focus on numbers and patterns
• Provided troubleshooting the issues and working closely with the users to ensure that applications meet their needs and keep pace with changes in CRM application.
• Worked on migrating components using Force.com Change sets, workbench from DEV to QA, UAT and production instances.
• Performed Steel brick CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Reviewing the work/progress of technical team, developing web-based and object-oriented solutions. This led to implementations and deployments of following technologies to meet ACC needs: develop highly interactive UI using Salesforce.com Apex, Aura Framework, JavaScript, HTML, CSS, jQuery; Data Loader and Workbench.
• Deployed applications from sandbox to sandbox/production using VSCode, GIT and Change Set.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Dashboards. Involved in Continuous Integration in Salesforce using Jenkins and GitHub.
• Worked on Page Layouts, Record types, Validation rules, Workflow rules and Process Builder for Lead Management.
• Accomplished on Data Loader, which helps us to perform CURD operation with the help of CSV files.

Environment: Visual Studio, SFDX CLI, Apex, HTML, CSS, JavaScript, jQuery, Visual Force Pages, Custom settings, REST API, XML, Task Ray Management Tool, Conga, Data Loader, Service Now Tool, Force.com IDE, Sublime text.

Confidential, Austin, TX

Salesforce Admin/ Develop

Responsibilities:

• DevelopedApexClasses, Controller Classes andApexTriggers for various functional needs in the application. Developed applications usingAgilemethodology.
• Designed and implemented SalesforceService Cloud,SalesforceSales Cloud,SalesforceMarketing Cloud,SalesforceCommunity CloudandSalesforceCommerce Cloudapplication including external integrations.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data fromSalesforce.com platform database.
• Writing SOQL queries and DML queries to retrieve data in tovisual forcepages and then format in theSalesforcetabs and screens.
• Worked onSalesforceLightningframework, App builder and communities.
• Designed, developed and deployed Apex Classes, Scheduled Apex Classes, Controller Classes, Visual Force, Apex email server, customlightningcomponent and Apex Triggers for various functional needs in the application.
• Converted some existing visual force pages tolightningweb components as part of our organization Migration toLightning.
• Implemented Different Feature Requests as per customer needs using apex triggers, Classes, Visualforce pages andLightningWeb Components
• Created detailed data mapping document for integrating legacy systems withSalesforce.com.
• Worked in creatingDashboards,Reports, Custom Controllers, Visual Force pages, Tabs and analyzing thedata in Sales force.
• Customization, Configuration and maintenance ofsales and service clouds.
• Building automation scripts, gherkins, step definitions and various methods for positive, negative and end-to-end testing ofREST API's
• Developed a SOAP UI based framework to enable testing of legacy SOAP/REST API implementations andSalesforceService cloud integration with CI/CD Automation.
• Worked onLightningProcess builderflows, Connect API,Chatterandquick Action.
• Worked onApttus CPQconfiguration and integration and responsible creating TDDS, finalizing design & implementation onsalesforcesecurity model of access control and data visibility using uses roles, profiles, permissions, public groups, queues, OWD, sharing rules etc.
• ConfiguredSalesforceOutlook connector for a couple of business users for synchronization ofSalesforceContacts, Activities fromSalesforceto Outlook and vice-versa.
• Involved inSalesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Created APEX triggers, classes, test methods and visual force pages to implement custom functionality.
• Created multiplestandard and customAura, LWC,LightningComponents,addedCSSandDesign Parametersthat makes theLightningcomponent look and feel better.
• Create many of the custom controllers and custom Buttons which are used in thesalesforceVisualforcepages.
• DevelopedAPEX class, Controller class andAPEX Triggersfor various functional needs in the application.
• Implemented Email tolead, Web to lead functionalities and Data Loader to bulk load leads data intoSalesforce.com from other databases and CSV files.
• Worked onSales cloudfunctionality, including Account Management, Sales Forecasting, Opportunity Management and Lead Management.
• Worked on version control of metadata using GIT (GitHub, Gitlab), SVN.

Environment: Saleforce.com Platform, Data Loader, Salesforce Einstein, Workbench, Ant Migration Tool, SQL Server, Eclipse, Sublime, IDE, Excel

Confidential, San Francisco,CA

Salesforce Administrator/ Developer

Responsibilities:

• Followed Agile SDLC Methodology, Scrum frameworks and Sprint Cycles to breakdown the project into different phases and to effectively complete/accomplish all the phases of the project by utilizing JIRA tool.
• Performed the roles of bothSalesforceDeveloper and Administrator in the organization.
• Designed, developed, test and deployed customSalesforceapplications software using APEX.
• Expertise in Visual Force, APEX Database, APEX Triggers and APEX Testing. Designed Visual Force pages with custom controllers and controller extensions to build custom user interfaces for mobile and web apps.
• Used SOQL and SOSL Queries within Governor Limits for data fetching and manipulation needs of the application.
• Created many Lightning Components and server-side controllers to meet the business requirements.
• Worked with code versioning tools to achieve CI/CD within different salesforce orgs and experience in GitHub.
• Implemented Salesforce Development Cycle coveringSales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Deployed the components from One Sandbox to Other sandbox/Production Org using the Change sets and ANT migration tools.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Debugged the Apex Code using various debugging processes like Checkpoint Inspector, Log Inspector and User Debug Logs to erect or trouble shoot the errors and Developed test classes to ensure the minimum code coverage is 75%.
• Created Formula Fields, Validation Rules, Assignment Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Generated different Reports like standard, summary and matrix for quarterly and half yearly sales.

Environment: Apex Classes, Controller Classes, Triggers, Visualforce,Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox, Force.com IDE.

Confidential, MacLean, VA

Salesforce Administrator/ Developer

Responsibilities:

• Duties included design, development, integration and administration of salesforce.com applications for Life Sciences and Pharmaceutical industry.
• Involved in all phases of project like gathering and analyzing the information, documenting functional and non-functional requirements.
• Administrated and monitored the company’s Salesforce applications. Created the workflows for automated lead routing, lead escalation and email alert.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization and associated them to Dashboard.
• Created Custom Objects and fields for transactional and contractual information. Designed and deployed Custom tabs, validation rules and Auto-Response Rules.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Designed and developed a base model on Salesforce Community Cloud for Patient Registries, which could be easily customized by each client based on their customer base.
• Primary objective of the community was to build health information technology (HIT) systems and care processes required to implement the feed-forward co-production component of a registry-supported care and learning system for the clients.
• Worked on integrating Human API (Authentication widget you embed into your website or application to allow your users to share their health data with your applications and services).
• Integrated external JQuery plugins like Circliful (show information as Circle Statistics), ZoomCharts (HTML5 charts library for creating interactive visual data interfaces), VIS Timeline (vis.js library to interact with large amounts of data).
• Designed and developed a portal on Force.com for Adverse Events Tracking for Life Sciences.
• Application goal was to present a visual representation of the events that come from various sources for the Pharmacovigilance Analysts to eliminate false positives.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages (immensely customized using HTML5 and CSS3 for intuitiveness) to develop custom business logic.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Worked on integration of two instances using Apex REST API call-outs and parsed JSON responses provided by third-party systems connected via REST inside Apex classes.
• Used ANT for automated deployments.
• Performed GAP analysis around business rules, requirements, business and system process flows and user administration.
• Carried out regular meetings and walkthroughs with development team members, Project Manager and Quality analyst to better understand system functionality
• Involved in Agile methodology, Scrum which improved productivity and reduced errors.

Environment: Saleforce.com platform, Apex Language, Apex Triggers, Visualforce (Pages & Components), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, CSS, Java Script, jQuery, Bootstrap, Web Services, WSDL, Mavensmate for Sublime Text, Windows.