Senior Consultant Resume

PROFESSIONAL SUMMARY:

8 years of total work experience in IT and currently working with Oracle India Pvt Ltd as Senior Consultant.
6+ years of experience as a Techno - Functional Consultant, Configurator, Admin and a Trainer of Oracle B2C Cloud (Previously known as Oracle Service Cloud).
Been part of more than 5 end to end implementations of Oracle B2C cloud projects.
Experience in handling projects at various stages of Project Life Cycle.
Good hands-on experience in Oracle CX SaaS Stack, Oracle B2C Cloud, Oracle Field Service Cloud (OFS), Oracle Intelligent Advisor (OPA), Oracle Integration Cloud (OIC), Oracle CDM
Sound knowledge in Oracle Service cloud functional part and configurations (Object designer, workspace, workflows, knowledgebase, chat, email templates, data imports, surveys, reporting etc.)
Familiar with programming concepts in HTML, PHP, CSS, JavaScript, MySQL.
Hands on experience in AWS, Linux and Shared hosting services.
Strong technical, communication, interpersonal, learning and organizing skills, matched with the ability to manage stress, time and people effectively.

TECHNICAL SKILLS:

PHP, MySQL, HTML, CSS, JavaScript, Bootstrap, CodeIgniter, Laravel, MVC, REST, AJAX, Oracle Cloud SaaS Stack: Oracle B2C Cloud, Oracle Intelligent Advisor (OPA), Oracle Integration Cloud (OIC), Oracle CDM, Oracle Field Service Cloud

PROFESSIONAL EXPERIENCE:

Confidential

Senior Consultant

Responsibilities:

Responsible for performing Implementation Readiness Assessment, Ongoing Project health tracking and Assessment, Go-live Readiness Assessment
Monitor progress and work with Oracle internally accountable stakeholders, e.g. Support, Development and Cloud Operations for issue resolution
Work closely with the wider customer success team and other LOBs to understand the business plans and where possible support to identify possible expansion opportunities.
Requirements gathering, Solution designing and preparing customer demo, and conducting client workshops.
End to End lifecycle implementation of Oracle B2C cloud application

Confidential

Module Lead - Techno Functional Consultant

Responsibilities:

Manage a new team that will develop, support, test and provision cloud services and access in Oracle Service Cloud
Implementation Readiness Assessment, Ongoing Project health tracking and Assessment, Go-live Readiness Assessment
Customer portal development, widget creation and, Portal User Interface designing using HTML, CSS, JavaScript.
Creating Custom scripts, custom process model, custom controller.
Integration with 3rd party systems (ICS, Sales Force, CTI) using SOAP and REST API.
Designing workspaces and workflows, rules, reports creation and scheduling
End to End lifecycle implementation of Oracle RightNow cloud application

Confidential

Senior Oracle Service Cloud Developer

Responsibilities:

Customer portal development, widget creation and, Portal User Interface designing using HTML, CSS, JavaScript.
Creating Custom scripts, custom process model, custom controller.
Integration with 3rd party systems (ICS, Sales Force, CTI) using SOAP and REST API.
Reports generation, creating custom objects, working with standard and custom objects and custom fields and using ROQL for data processing.

Confidential

Web developer

Responsibilities:

Complete Ownership of designing, developing and maintaining websites for various clients in Bengaluru.
Responsible for gathering requirements, Design & develop web applications as per client requirement.
Responsible for hosting websites, conduct to end users over Web meeting, Preparing User guides.

Confidential

Web Designer

Responsibilities:

Designing, developing and maintaining websites for various clients in all over Bengaluru.
Responsible for gathering requirements, Design & develop websites as per client requirement.
Responsible for hosting websites, conduct to end users over Web meeting, Preparing User guides.