PROFESSIONAL EXPERIENCE

Confidential, Denver, CO

Engineering Integration Director

Responsibilities:

• Performed major software upgrade of entire PHP5 code base to PHP7 including environment migrations using AWS EC2, ROUTE 53.
• Architect Medicaid Payer system and TreatmentGPS solution that creates superior, consumer - facing RESTFUL APIs with SLIM4 framework and PHP7-ready technologies.
• Created reusable interoperability library for easy invocation of DSTU2 STU3 and R4 FHIR APIs using various EHR EMR HIE solutions.
• Created interoperability single-sign on (SSO) links to our application from within major EHR EMR HIE using SAML and OAUTH.
• Designed and provided application with multi-factor authentication via SMS and email using TWILIO.
• Established processes and systems to allow scalable development and easy on-boarding of new developers.

Confidential, Denver, CO

Software Engineer

Responsibilities:

• Sales responsibilities - Develop and execute on B2B growth strategies using SWOT. Seek out new markets. Perform market analysis and sizing to determine market fit. Seek out business opportunities and proper alignment for distribution and market growth. Channel new sales opportunities into sales pipeline. Educate staff on product differentiators and how to speak about our products. Manage relationship with our product distributors. Make sales calls and visits to present products, take orders, collect customer input and feedback, and strengthen customer relationships. Present products at trade expos and industry events. Direct and schedule staff resources for sales visits, expos, an industry events. Perform invoicing and collections. Manage budgets and generate forecasts. Perform monthly P/L reporting using QuickBooks.
• Marketing responsibilities - Manage and oversee all aspects of branding. Identify and develop key market differentiators for the target audience. Manage research and development of new products. Design high quality labels and promotional materials using vector tools and Microsoft Office. Implement company web site and oversee employee promotions using social media. Oversee and lead control and consistency of branding elements on internal publications, websites, and external materials. Identify advertising channels and marketing partners. Overseeing satisfaction of customer experience in the distillery tasting room.
• Staffing responsibilities - Oversee hiring and training of employees. Structure employee compensation. Manage employee development and growth.
• Founded business and created company with value over $1.2 Million.
• Successfully implemented project to get distillery USDA organics certified.
• Created internationally recognized award-winning distillery. Led the successful rollout of 11 products
• Oversaw successful introduction of 2nd tasting room in mountain ski town
• Increased sales growth from a tasting room and 2 retail liquor locations in Denver, CO to placements in nearly 70 Colorado locations in Pueblo, Colorado Springs, Denver, Boulder, & Ft. Collins.
• Put 5 out-of-state distribution opportunities in sales pipeline in only 4 months (Arizona, Texas, Nevada, New Mexico, an Minnesota)
• Built and established relationships with distributors in Colorado and Illinois to carry Rising Sun Distillery products.

Confidential

Principal Engineer

Responsibilities:

• Designed, rolled-out, managed, owned, service request Rediscovery Elimination Action (REA) web app. This effort was aimed at reducing service request (SR) rediscovery in our help desk by having support engineers take action to document issue solutions and prevent future service requests from occurring. Introduced app to three major product lines including EnterpriseOne, PeopleSoft, and Fusion Applications. Over 200+ users on the system. This effort accounting for 16.5% of all SRs in these areas. 2,617 SRs were avoided and the realized net benefit was $1,427,426.
• Lead design, development, communication meetings, demos, rollout, and support of internal diagnostic search application using software technologies. App was used by a 200+ user community. It cataloged and tracked new requests for diagnostic tools & resources and allowed Oracle support engineers to quickly locate the tools & resources to help with customer technical service requests.
• Innovated approach to Knowledge Management by creating and publishing dynamic, online, context-based Q&A troubleshooting guide (using JavaScript) to help Oracle Fusion Applications customers understand when and how to use self-help and integrated product diagnostic tools. It was the most referenced application document of the year.

Confidential

Customer Success Manager

Responsibilities:

• $20M in annual revenue protection through escalation management for high profile accounts including CBS, Avon, Citizen’s Bank, HBO, Nokia, Sony, United Health Care, Gateway, UMB Bank
• Pioneered proactive monitoring process for the Oracle customer support organization using reports over support helpdesk analytics. Used this to statistically evaluate and forecast client health. This improvement gave us the ability to recognize and respond to most escalations up to 3 months faster.
• Formalizing a “customer focus program” over four major software application lines for new product releases. Led collaboration of this effort with global counterparts in Europe, Asia, and Latin America. Program increased customer references by (25%),
• Coordinated assignment and resource management for handling of key accounts.