PROFESSIONAL SUMMARY:

• 6 and half years of experience in Salesforce.com CRM platform.
• Experience in Development, Administration, Configuration, Implementation and Support of Salesforce CRM based on Apex language and leveraging Force.com Platform.
• Proficient Knowledge in Salesforce Lightning UI, Lightning programming, Aura framework programming.
• Created various Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Worked extensively on Lightning component building, worked on many components to convertexisting classic programming work like Visualforce into Lightning components.
• Experience in use of Standard and Custom controllers of Visualforce in development of custom
• Salesforce pages as expected by business requirements.
• Primary level experience in working on web services and giving solutions by SOAP and REST integrations.
• Proficient knowledge of Governor limits. Experience in optimization of existing code in accordance tothe governor limits.
• Participated in all stages of Software Development Life Cycle (SDLC)i.e., System Analysis, Design, Development and Testing Expertise.
• Strong Knowledge of SFDC standard Data structures and familiarity with designing Custom Objects andForce.com platform and Force.com Sites.
• Experience in understanding business requirement to design the required entities like custom objects,creating the relationships and junction objects.
• Developed Apex classes using other platform - based technologies like Visualforce, Force.com IDE.
• Experience in creating various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders.
• Experience in using Data Loader for insert, update and bulk import or export of data from Salesforce.com Objects.
• Experience in using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
• Experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permission based on the organizational hierarchy.

TECHNICAL SKILLS:

SFDC Technologies: Standard objects, Workflow & Approvals, Apex Classes/Controllers, VisualforcePages, Apex Triggers, Data Loader, Reports, Dashboards, Force.com IDE

Languages: APEX, Visualforce, SQL, SOQL, SOSL, JavaScript.

Tools: & Technologies: Force.com Data Loader, Force.com Platform (Sandbox and Production).

Operating systems: Windows 98/NT/XP/Vista/7/8, Windows CE.

PROFESSIONAL EXPERIENCE:

Salesforce Developer

Confidential, MN

Responsibilities:

• Involved in SFDC application setup and customization to match the functional needs of the Company
• Worked as Salesforce admin support governing user account creation, rmation setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup.
• Involved in setting up field level access for each custom object created based on the user’s role within the organization.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components
• Involved in the Data Transformation and Data Cleaning activities while transferring the data to the external system using Informatics on Demand.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Involved in customizing custom objects, tabs, fields, page layout as per the business need.
• Integrated Email with Salesforce.com for mass E-mail management and designed various custom E-mail templates.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.

Salesforce Developer

Confidential, FL

Responsibilities:

• Created modernEnterprise Lightning AppscombiningLightning Design System, Lightning App BuilderandLightning Component features.
• Upgradedsome Apps fromSalesforce Classic to Lightning Experienceto develop rich user interface and better interaction of pages.
• Created manyLightning Componentsand server-side controllers to meet the business requirements.
• Experience inauraframework, Lightning Components and Salesforce Lightning Design System (SLDS).
• Created multipleLightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.LeveragedAPEXController to make a call for external requests to retrieve data from variousAPI'sand displayed them on to the component.
• UsedLightningframework to integrate with legacy systems like SAP, Microsoft and oracle.
• Involved in gathering and analysis of business requirements and then effectively took part in sprintplanning to achieve the requirement.
• Analysed the business process of client and then involved in creating the application and data modelRequired for the requirement.
• Creates custom application, objects, tabs, fields with the custom functionality to efficiently meet thebusiness requirement.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created reports, dashboards, and processes to continuously monitor data quality and integrity and assisting users with report design and management.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user profiles andcreated permission sets where necessary.
• Worked on Assigning creating Roles Hierarchy, Profiles and Security setup within the organization.
• Responsible for setting up Filed Level Security.
• Developed custom Workflows and Assignment Rules for case escalation.
• Implemented Field Level security for sensitive data holder fields.
• Implemented Salesforce automation using web-to-case forms, email-to-case, assignment rules,automation and queues, auto response rules, escalation rules, chatter groups, person accountscases and solutions.
• Created and used Email templates in HTML and Visualforce.
• Involved in end-to-end testing and gathering feedback from business users.

Salesforce Developer

Confidential, Albuquerque, NM

Responsibilities:

• Created manyLightning Componentsand server-side controllers to meet the business requirements.
• Retrievedsome data and its functionality fromThird-Party API’sanddisplayedwithin the lightning component.
• Created multipleLightning Components, addedCSSandDesign Parametersthat makes the Lightning component look and feel better.
• Experienced in migrating the standard and custom objects in standard experience tolightning experience
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created Visualforce pages with fields, buttons and using various components to invoke methods.
• Using controllers andembedded JavaScriptandHTMLas needed.
• Implemented web-based case management automation - Web to Case (on Case Object) to track and solve customer's issues.
• Designed various Web Pages inVisual Forcefor capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Designed, and developedApex Classes, Controller Classes, and extensions for various functional needs in the application.
• WroteSOQLandSOSLstatements within custom controllers, extensions.
• Customized theDashboardsto the track usage for productivity and performance of business centers and their sales teams.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Installed Instant Service Chat and Email from theAppExchangeto let agents click to create cases from Chat and E-MAIL.
• Experienced in Sales cloud & marketing cloud
• Designed and developed User Interfaces for Sales Force users as per requirements.
• Usedforce.comIDE for developing custom applications.
• WroteTest PlanandTest Case. Involved directly with Test Team and didbug fixingusingClear Quest.
• Created ManagedPackageusing Eclipse. Migrated fromsandboxto production using FORCE.IDE

Salesforce Consultant

Confidential -Michigan, MI

Responsibilities:

• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language using cloud platform.
• Performed enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Dashboards and Reports.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Designed solution and configured Salesforce.com Case, Solution, PRM & Customer portal Modules
• High End Process and Application Customization using Apex & Visualforce.
• Salesforce.com Integrations with EIDM & SIEBEL, which includes Customer & Partner User Integration.
• Implemented escalation rules, automatic case generation and their escalation to call center representatives, and generated email alerts for quick issue resolution.
• Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Provided the to the internal business users to use the application and develop their own custom reports.
• Application Support & Knowledge Transfer to App support