PROFESSIONAL SUMMARY:

• Around 9 years of experience in IT industry includes experience in Salesforce.com CRM Platform and experience, 5+ years of experience in Salesforce, and 4+ years of experience in Java technologies.
• Strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.
• Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.
• Extensive experience in analysing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.
• Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.
• Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.
• Coordinated and transferred knowledge to the offshore team.
• Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.
• Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call Center, Chatter App - exchange applications.
• Designed various Custom Objects, Custom Fields, Page Layouts, and Custom Tabs and Record Types as per the requirements.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Centre, Chatter & App-exchange applications.
• Involved in developing salesforce Lightening Apps, Lightning Web Components, Controllers and Events.
• Good experience in developing salesforce Lightning Apps, Lightning Web Components, Controllers and Events.
• Implemented Salesforce Lightning Web Components for small set of users within the organization.
• Worked on both lightning frameworks Aura and LWC.
• Experience in complex handling APTTUS - Configure, Quote and Contract management application
• Worked with client side developers and business analysts in developing configuration models in the CPQ workflow.
• Experience with Apttus CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with CPQ.
• Experience on Salesforce CRM platform Worked on different environment of SFDC such as Sales Cloud, and Service Cloud.
• On hand experience in creating executive reports for clear visibility of contacts and activities.
• Developed exception reports and applied logic to create different reports to capture all exceptions for management to deal with.
• Helped management with aging reports to make process run faster and understand time duration in different stages.
• Experience in creating bucketing and formula fields as requested to achieve desired reposts for management.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Email Services, Approvals Processes, Workflow Rules, Validation Rules, Reports, Dashboards, Tasks Events.
• Extensive experience in data migration and integration using Data Loader and Informatica Tool.
• Expertise in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Account Management, and Case Management.
• Experience in analysing business requirements, entity relationships and converting to Salesforce custom objects, Lookup Relationships, Master-Detail Relationships.
• Proficient in designing Custom Formula Fields, Roll up summary, Field Dependencies, Field Updates, and Email generation according to application requirements.
• Knowledge of Apex Trigger, Apex Class, Apex Test Methods, Visualforce Pages, SOQL, SOSL, Web Services.
• Well versed with functional, integration and back - end testing
• Self-motivated in analysing problems and performing root cause analysis, and reporting findings back to Customer Care and Tier 2
• Subject Matter Expert and a go to person for multiple Salesforce projects and often trained other QA members for maintenance cycle, and provided support troubleshooting issues as needed
• Proficient in Salesforce administrative tasks such as creating profiles, roles, users, page layouts, e-mail services, reports and dashboards.
• Proficient in data migration using Salesforce Data Loader.
• Configured and maintained user security permissions according to organizational needs.
• Involved in data-mapping and migration of data to SalesForce.com Objects and fields.
• Experience in the internal business users to use the SFDC application.
• Excellent communication and inter-personal skills, technical documentation and reporting skills, accustomed to working in both large and small team environments.
• Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.
• An effective team player with excellent problem solving and interpersonal skills.

TECHNICAL SKILLS:

Salesforce Technologies: SalesForce.com, Force.com, Sales Cloud, Service Cloud, LWC, Lighting components, CPQ, Apttus CPQ, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Component, s-Control, Apex Web Services, Partner WSDL & Enterprise WSDL, Work Flow and Approvals, Dashboard, Analytic Snapshots.

Salesforce Tools: Force.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform

ETL Tools: Data Loader, Salesforce-to-Salesforce, Apex- Explorer, Informatica.

Languages: Apex, C/C++, Java, J2EE, HTML, XML, CSS.

Database: SQL Server 2008, Oracle, MySQL.

Web: HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP.

Tools: MS Office, Adobe Photoshop, MS Excel, Silverlight, Eclipse IDE.

Web Servers: IBM WebSphere 4.x/5.x, Apache Web Server, Tomcat 6.x

Platforms: UNIX and Windows (NT/2000/XP/Vista/7)

WORK EXPERIENCE:

Confidential, Brea, California.

Salesforce Lightning Developer.

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com.
• Designed, implemented and deployed the Custom objects, Page layouts, Custom tabs, Controller Classes, Extensions, Components to suit the needs of the application using Eclipse.
• Experience with custom application development in Force.com, utilizing Visualforce and Lightning Components/Framework.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Developed component using Lightning Aura Framework.
• Developed multiple number of Lightning web components (LWC) regarding service case console page.
• Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.
• Experience in Force.com Apex Classes, Apex triggers Integration, Visual force and Force.com API. Development using custom lightning web components (Aura and LWC).
• Developed applications visually using custom-built Lightning web components.
• Utilized Salesforce Aura Lightning Experience Process Flows to automate Business process.
• Created mash up between Salesforce CRM and Gmail through Force.com, AppExchange’s Email integration engine.
• Developed Apex RESTweb service classes for inbound calls toSalesforceto retrieve and save data inSalesforce.
• Workbench includes robust support for the Force.Com partner, bulk, REST, and Apex API.
• Used Force.com web services API for implementing WSDL in the application for access to data from external systems and web sites.
• Closely worked withSalesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.
• Executed workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.
• Created integration with ApttusCPQ applications and automating processes onSalesforce platform.
• Involved indataclean-up and mapping indatamigrationproject.
• Used the Sandbox for testing and migrated the code to the deployment instances after testing using change sets.
• Worked on Agile/Scrum Methodology using Version One and SDLC.
• Developed code in command-line interface (CLI) environment in salesforce.com for integrating with other developer tools through Visual Studio (VS) code.
• Implemented Data Loader through the Command Line Interface (CLI) to extract the data from database.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Integrated Steel brick and salesforce integration for automation quoting, contracting and billing process.
• Salesforce.com standard object such as Accounts, contacts, opportunities, Campaigns, cases and solutions. Used Salesforce Lightning Design Systems (SLDS) components in the Lightning Application.

Environment: Salesforce.com Platform, Apex Language, Visualforce (Pages, Components and Controllers), Workflow & Approvals, Reports, Data Loader, Data Migration, Rest API, SOAP API, Visual flows, Custom Objects, Custom Tabs, Email Services, Apttus CPQ, Java Script, Web Services, Eclipse IDE plug-in.

Confidential, New Jersey.

Salesforce Develop.

Responsibilities:

• Created dashboard reports to track overall business results as well as lead efforts using Tableau
• Performed present Lead, Enrolment and Retention to forecast Trend analysis
• Helped increase Spend to lead generation.
• Involved in creating Gap Analysis document identifying the data, business process and workflows of the organization with respect to SalesForce.com implementation.
• Enhanced in Communities by adding new fields, field sets using Salesforce Lightning.
• Gained basic knowledge on Lightning App Builder to develop apps visually, without code using Custom-Built Lightning Components.
• Developed lighting components framework and some tools for developer’s males it easier to build responsive applications for the force.com platform.
• Developed Lightning App Builder can help you build responsive apps that display on any device, as well as custom pages for Lightning Experience.
• Implementation of a custom partner community using visual force and lighting components projects.
• Gathering requirements, functional and technical, for several projects and involved in the design of prototypes.
• Queried databases, performed data extract requests, list pulls and Statistical Analysis.
• Defined, Designed and Developed reports to support marketing activities.
• Maintained the Requirements Traceability Matrix (RTM) across the deliverables of a project.
• Collected and reported on external sources of data to drive business decisions
• Worked on sharing rules by setting an organization-wide default sharing access level, and then grant additional access based on the Requirement.
• Unit test all items developed prior to testing.
• Experience working with Salesforce mobile integration resolving cases on the go and deployed applications from Sandbox to production
• Integrated IBM Cast Iron with Salesforce.com using web services.
• Used Data Loader for insert, update, and bulk import or export of data from (SFDC) Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.

Environment: Saleforce.com platform, MS Visio, MS project, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Web Services, Pages, Data Loader, Informatica on Demand, CRM Fusion, HTML, CSS, Java Script, AJAX, Custom Tabs, Access and Security Controls, Code Migration, Eclipse, Force.com IDE.

Confidential .

Salesforce Developer

Responsibilities:

• Worked with Business System Analyst to provided recommendation and designed the Best Solutions for implementing new business ideas.
• Provided development, implementation, and updating focusing on Sales cloud and Service cloud.
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, solutions.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Defined objects and Field Level Security for different profiles.
• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Having experience on live support activities providing solutions to end users on Production environment
• Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.
• Created and configured Email templates which were used by PCS Central users for approval processes and other field updates.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Customized Chatter objects and tabs to view progress and discussion on business process.
• Worked in different sandboxes for development and testing and involved in migrating the code to production instance in instalments using Change Set.
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Worked with AppExchange Dup Catcher to filter and prevent duplicate records in the organization.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Confidential

Salesforce Admin.

Responsibilities:

• Managed all new user set-ups and deactivation, including following approval process and transferring ownership of accounts/contacts/opportunities for deactivated users.
• Regularly audits data to uncover data integrity issues and/or opportunities for process improvement.
• Performed mass data imports using the Apex data loader and import tools as requested by CRM Manager.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow Approvals.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Worked with Pervasive Data integrator for Comprehensive Data Integration.
• Deployed web to case and email to case as case creation channels.
• Modified the sharing model as required.
• Created and maintained custom fields and modifying Picklist values and field dependencies.
• Developed custom objects, reports and configured analytic snapshots for sales performance and lead generation statistics.
• Create several reports for different user profiles
• Import and export data using Data Loader
• Import data from excel sheets in to Leads, Accounts and Contacts using Data Loader
• Use Data Loader and developer workbench for insert, update and bulk import or export of data. Used it to read, extract and load data from comma separated values CSV) file
• Modified Lead Assignment Rules.
• Managed security controls by modifying sharing settings, field accessibility, password policies, session settings and network access.
• Modified Apex Class, Apex Test Methods, Triggers and Visualforce Pages.
• Work closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based enterprise solutions.
• Provided to the internal users and helped them in getting used to the application, generated reports and save them for the further access to the users.

Environment: Salesforce, Informatica Tool, Apex Data Loader, Security Controls, Google Chrome, Command Links, Workflow and Approvals, Custom Objects, Picklist Values, Sales Performance Lead Generation.

Confidential

Java Developer.

Responsibilities:

• Designed and developed application in n-tier fashion as per struts based MVC architecture using Servlets.
• Developed business modules using J2EE design patterns and extensively used JavaCollections API
• Scripting of Test cases based on the Specifications received for the request.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.
• Responsible for Coding using JSP, Java Servlets, Spring MVC and XML.
• Responsible for proactively monitoring performance, diagnosing problems and tuning queries and databases.
• Worked on Dynamic, object-oriented programming language RUBY.
• Developed Shell Scripts for automating the closing document process using JavaScript front end validations
• Implemented EnterpriseJavaBeans (EJB) to interact with database to insert, update, delete and retrieve values; developed session beans and entity beans representing business logic abstractions
• Worked on Eclipse as the development environment using CVS version controller
• Called Stored procedures in Oracle using callable statements in JDBC
• Converted reusable services into Web-Services using SOAP which can be accessed across the enterprise
• Involved in Testing applications on various levels like unit testing, integration testing and system testing using JUNIT
• Used ANT tool to build and deploy application on Tomcat Server

Environment: SQL, PL/SQL, DB2, Apache Tomcat, XML, CSS, Windows XP, Linux, Java1.7, Struts, EJB 2.0, Java/J2EE coding, J2EE patterns, Bootstrap, Angular JS, Web service, JDBC, Spring, WSDL, JQuery, Hibernate.