PROFESSIONAL SUMMARY:

• Salesforce Certified Developer, Salesforce Certified Administrator.
• Expertise in implementation, integration and customization of Salesforce CRM and clarify CRM applications.
• Around 8 years of experience in communications and Power, with proficiency in administration, integration, migration and support of CRM applications.
• Experience in Salesforce.com requirement gathering, Analysis, Administration, Integration, Design and Development.
• Hands on experience working with Agile methodology.
• Expertise in full Salesforce life cycles from technical requirement gathering, administration, development integration, migrations and deployment.
• Experience in implementing and customizing Service cloud.
• Experience in Lightning component framework.
• Extensive experience in Release management.
• Extensive experience with large teams and interacting with Offshore teams.
• Expertise in data cleansing and data migration using various tools.
• Experience in Data Synchronization, Data Loader, JitterBit, Data Replication.
• Extensively used Data Loader, Workbench to import data from legacy CRMs into Salesforce.com.
• Worked on various integration projects.
• Experience in Cast Iron for integrating legacy systems with salesforce.
• Expert at writing Apex, Visualforce, Apex based web services, VisualForce controllers and custom S - Controls.
• Experience in Einstein Analytics.
• Integrated third party Force.com appexchange applications and external systems with salesforce.com for various customers.
• Extensive experience in Production Support, Troubleshooting, Debugging, High priority issues.
• Strong analytical and problem-solving skills with ability to adapt to new methods and procedures. Self-motivated with ability to work independently or as a team member. Excellent written and verbal communication skills.

TECHNICAL SKILLS:

Languages: Apex, Visualforce, Salesforce API, S Controls, Web Services, XML, Node JS, JavaScript, C, C++, Java, HTML, SQL.

PROFESSIONAL EXPERIENCE:

Salesforce Developer

Confidential, Mesa, AZ

Responsibilities:

• Work with the business users in requirement analysis, documentation, and UAT throughout the implementation.
• Design and develop Salesforce.com solutions utilizing Apex.
• Handled Administration, maintenance and support of Salesforce modules.
• Worked on Service Cloud and Communities.
• Performed hands-on development of Apex classes, Apex triggers, Lightning Components, Lightning Web Components and Batch Apex.
• Created various lead processes and assignment rules.
• Created and customized email to case forms.
• Worked on Einstein Analytics in creating datasets, workflows and reports.
• Performed SAQL to integrate Einstein analytics data into salesforce.
• Created datasets in Einstein Analytics using Apex.
• Integrated customizable Dashboards from Einstein Analytics into Salesforce using Visualforce and Apex.
• Worked on Account and Contact Management, Contract Management, Territory Management, Security, Roles, Lead process.
• Integrated external apps using SOAP and REST API calls.
• Implemented mass data loads and pre-deployment testing.
• Assisted my project manager and performed a major role on the implementations on Salesforce.com.
• Worked on implementing new business logic using Apex development.
• Created triggers to enforce the constraints on the fields and to schedule tasks.
• Created auto assignment rules using the workflow process to route tasks.
• Created Test Classes in order to check the validation of triggers and workflow rules.
• Standard and custom controllers were used to handle queries.
• Customized page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used the Change Sets, Flosum and Azure Devops to deploy code between the Sandbox and Production environments for final implementations and prepared Deployment documents.

Environment: Apex, Visualforce, Web services, SOSL, SOQL, SAQL, Data Loader, HTML, JavaScript, Lightning Components, LWC, Salesforce DX, Salesforce CLI and Microsoft Azure.

Salesforce Developer

Confidential, Malden, MA

Responsibilities:

• Worked in all the stages from Requirement gathering, Successful deployment and Production support.
• Experience in Service Cloud, Self Service, Sales Cloud.
• Implemented new Service console and enabled knowledge base
• Customized email to case functionality.
• Experience with Jitterbit for real time data integration for the Org.
• Worked on Lightning component framework.
• Enabled salesforce1 and customized highlight panels, mini page layouts.
• Queried Salesforce database using SOQL and SOSL.
• Created various validation rules, assignment rules, auto response rules, escalation rules.
• Supported visual force pages to customize the Support request object (Case) be created from the opportunity.
• Created standard and custom reports including scheduled reports and dashboards.
• Worked on creating several workflow rules that include field updates, email alerts, outbound messages, tasks.
• Handled many org merges projects which included salesforce applications and other on-premise applications like Demandware, MuleSoft, Datorama, MapAnything.
• Debug Visualforce pages using Apex Classes to implement the business logic.
• Used Jitterbit to publish integration projects to Integration Appliance.

Environment: Service Cloud, Sales Cloud, Apex, VisualForce, Web services, Lightning Framework, SOSL, SOQL, Data Loader, Integrations

Salesforce Developer

Confidential, Charlotte, NC

Responsibilities:

• Worked in all the stages from Requirement gathering, Successful deployment and Production support.
• Experience in Service Cloud, Self Service, Communities, Portals, Sales Cloud.
• Implemented new Service console and enabled knowledge base
• Developed Visualforce pages using Apex Classes to implement the business logic.
• Customized email to case functionality.
• Trained on Lightning component framework.
• Configured web to case form to receive case to corporate website.
• Enabled salesforce1 and customized highlight panels, mini page layouts.
• Queried Salesforce database using SOQL and SOSL.
• Created various validation rules, assignment rules, auto response rules, escalation rules.
• Created visualforce pages to customize the Support request object (Case) be created from the opportunity.
• Migrate deployments into various instances using Change Sets, Packages, Eclipse and ANT tool.
• Created standard and custom reports including scheduled reports and dashboards.
• Worked on creating several workflow rules that include field updates, email alerts, outbound messages, tasks.
• Worked on GitHub, check in and checkout code from the repository.
• Implement 2 - Click case resolution functionality which drastically reduced support agents time on password reset case from about 10 minutes to less than 1 minute which is a single resource cost for support centers.
• Implemented project for Sales contracts within salesforce which was quoted.
• Worked on implementing Communities, Portals and Self Service.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Force.com migration Tool (ANT), Eloqua, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Javascript, Java, Web Services, WSDL, SOAP, Sandbox, Eclipse IDE Plug-in, Windows XP.

Salesforce Administrator/Developer

Confidential, Detroit, MI

Responsibilities:

• Worked in all the stages of the project from successful deployment and production support.
• Worked on deploying the Salesforce mobile application for the FSEs as a prototype.
• Customized sales process in Salesforce and interfaced it to Siebel.
• Worked on the data load from Siebel to Salesforce.
• Worked on the data analysis, Data cleansing for data Loads.
• Extensively used Data Loader tool for one-time data load and Cliq tool for schedule loads.
• Worked on Advanced workflow, Reports, Dashboards, validation, governor rules, web to case.
• Used Demand tool of CRM Fusion for data cleansing of Accounts and Contacts.
• Created Approval processes that inform the management according to the business requirements.
• Created triggers that send API messages to external system as part of the sales process
• Assisted in creating page layouts and search layouts.
• Developed Visualforce pages using custom controllers and Apex Classes to implement the sales order business logic.
• Assisted in creating new Workflows
• Created custom objects, fields and relationships.
• Used callouts by importing wsdl which are converted to Apex Classes
• Worked on installation and configuration of Cast iron studio and Appliance
• Used salesforce web service callouts to interact with Cast iron
• Worked on integration between SAP RFC and salesforce using Cast Iron
• Worked on WMC and CLI components in Cast Iron to manage the project
• Created cast iron orchestrations for product pricing call from salesforce to SAP
• Queried Salesforce database using SOQL and SOSL
• Created test classes to help test the custom code before deploying it to production.
• Assisted in setting custom profiles and field accessibility.

Environment: Apex, VisualForce, Web services, SOSL, SOQL, Data Loader, Cast Iron Integration Appliance, PL/SQL, SQL Server 2000, Java, HTML, Javascript, Oracle 8i

Salesforce Administrator/Developer

Confidential, Broomfield, CO

Responsibilities:

• Currently working on Level 3 Communication salesforce merger with Global Crossing salesforce.
• Customize the Level3 instance before the integration of the Global crossing instance.
• Analyze the consolidated instance and provide risk factors upon integration.
• Work in a Agile - Sprint methodology environment with daily scrums and two week sprints and monthly deployments.
• Integrate Salesforce with Siebel, Pipeline and Clarify for ordering and Quoting.
• Configure Chatter so that users automatically follow their role hierarchy.
• Configure Salesforce to Outlook feature sync Tasks and Events.
• Created visualforce pages to customize the Support request object (Case) be created from the opportunity.
• Support request page is customized in visualforce to in corporate the combo dependent picklists to display the description and Custom Questionnaire object dynamically.
• Support request page customized to contain geo address and detailed port address.
• Create rules in Apex to validate the required custom fields.
• Created Apex Triggers and Test Classes for required functionality.
• Use the Ant tool to migrate the configurations between environments.
• Provide Tier 2 production support for users
• Provide a solution design and technical design document for spike stories.