Lead Salesforce Architect Resume
Dallas, TX
PROFESSIONAL SUMMARY:
- 11+ years of IT experience in Salesforce.com CRM functioning as a Lead & Senior Salesforce Developer in various domains such as Airlines, Healthcare, Gaming, Lifestyle and Finance Domains.
- Strong experience on 4 Full Life Cycle Implementation, Configuration on Sales Cloud, Service Cloud Marketing Cloud and Salesforce CPQ.
- Experienced in working with Force.com IDE in design and development of Custom Application for Complex Business Processes in both Sales, Service Cloud and Marketing cloud modules.
- Working experience on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Reports and Dashboards.
- Around 8 years of experience on Salesforce Integration through various ways such as Rest API, SOAP API, Bulk API, Streaming API, Metadata API, Outbound Message, Web Service Callouts, Salesforce Connect and Heroku Connect.
- 4 years of experience on Lightning, Lightning Web Components and Lightning App Builder for the clients - Confidential and Johnson & Johnson.
- I have worked on Salesforce integration according to the integration requirements and different Integration Patterns such as - Data Integration, Process Integration and Virtual Integration.
- 4 years of strong experience on Salesforce lightning for accelerating the App Performance, Developing the custom components for building the blocks to customize Lightning Experience and Mobile apps, empowering Admins for building the Lightning pages visually, without code.
- Experienced on Salesforce Configuration on various attributes such as modification of UI, Business Logic of Salesforce Solution and Data Model, Reports & Dashboards, Workflows, Validation tools, Tabs & Apps and AppExchange.
- Experience in developing Aura Components, Lightning Web Components (LWC) & Apps using Lightning App Builder, Lightning component framework.
- Experience on creation of Lightning Web Components using JavaScript and HTML, used Lightning Design System for giving the components the Lightning Experience look and feel.
- Working experience on building the page layouts to control which fields users can view and edit when entering data for the custom object record, import custom object records, create reports and dashboards to analyse custom object data, create a custom tab for the custom object, to display the object’s data.
- Worked on different Integrations such as CTI, Ecommerce, Email, Marketing, Social-Media and ERP.
- Worked on Salesforce Customization in different scenarios such as - when we had large amounts of Data and Business Logics that can’t fully cover the Default Salesforce Functionality, Default or Configured Reports doesn’t reflect all necessary data and when the integration with external applications like ERPs or SCM Systems is harmful to our business process.
- Experience on creation of Visualforce Pages such by using HTM, CSS and Java libraries for displaying and updating the organization’s data.
- Used Apex an Object-oriented programming language for executing the flow and transaction controls statement on Salesforce server.
- Used Apex for creating Webs services, custom transactional logic, email services, complex validations and complex business processes which are not supported by workflow.
TECHNICAL SKILLS:
CRM: Salesforce.com
S ALESFORCE TECHNOLOGIES: Apex Classes, Test Classes, SOQL, SOSL, Asynchronous Apex, Visualforce, Lightning pages (Pages, Component & Controllers), ETL, S-Controls, Triggers, Custom Objects, Web services, Validation Rules, Work Flows, Dashboards, Reports, Sandbox development and Testing
Other CRM: Veeva, ServiceMax, Apptus.
SALEFORCE CLOUDS: Sales Cloud, Service Cloud, Marketing Cloud, Financial Cloud.
SALESFORCE API TOOLS: Eclipse, Apex Explorer, Offline Edition, App Exchange, Data Loader
LANGUAGES: C, C++, Java, .Net, PL/SQL, Apex, Ajax, C#, Python.
WEB TECHNOLOGIES: Web Services, XML, XSLT, HTML5, XHTML, CSS Dreamweaver, NodeJS, AMP Script, Java Script, PHP, Servlet, Bootstrap, jQuery, OOD
Version Control Tools: CVS, Clear Case, Subversion, VSS
Web services: SOAP, Cast Iron, WSDL, XML, JSON, REST
Database: MS SQL Server 7.0, Oracle 10g/9i/8i, MS Access
WORK EXPERIENCE:
Lead Salesforce Architect
Confidential, Dallas, TX
Responsibilities:
- Gathered the business requirement from Business Owners of Confidential and worked on designing the architectural roadmap and guided the team of 10-12 Developer and Admins.
- Application development using Salesforce Sales Cloud and Service Cloud platform.
- Developed the Dashboards and Wave app data for data isolation, sales cloud, service cloud, marketing cloud and CPQ for creating the custom reports, and opportunity development as per business requirement.
- Worked on Marketing cloud for creating personalized marketing campaigns on active leads.
- Simplified the Approval process and automated the business process using visual drag and drop interface using Sales and Service cloud.
- Created a link between sales data and sales goals and improved the performance of the business process.
- Architected system as per defined requirements and provide optimal solution to achieve integrations through all channels.
- Connected with the partners and gave them a view on sales performance.
- Worked on creating the Personalized Service, Always-on Service, Multichannel Support, Mobile Agent, Mobile Platform Faster Support using the Service cloud.
- Implemented the Lightning components using the Lightning Design System (LDS) in Aura Framework and Lightning Web Components (LWC) and built the custom Lightning Web Components (LWC) which are available in Experience builder for adding them to the page.
- Improved Mobile apps and visual design of the Workflows of business process and increased the performance using the Salesforce Sales and Service cloud.
- Created the visualforce pages to define the custom tabs, embed the components in detail page layouts, create the dashboards components.
- Worked on Making the service available 24/7 and met the customers on their preferred channels like mobile, phone, chat etc. using the Service Cloud.
- Migrated the SFDX development and converting existing Lightning components to Lightning web components (LWC).
- For adding the Components while creating the Lightning Web Components (LWC), I have used the Composition for building the complex components from simple building-block components.
- Used Data Model and Data Loaded for loading the data or any type of object in records and automated the data loading and field mapping.
- Used the Apex classes for generating the Objects which are instances of the class which contains methods and variables.
- Used Anypoint connector for integrations which allows the MuleSoft to integrate with both legacy and SaaS systems for enabling seamless data processes.
- Used the Marketing Cloud for Customer engagement in real-time, Email and marketing automation, Social-media engagement, listening and advertising, Mobile (SMS) messaging, push notifications, Customer marketing analytics.
- By using the Lightning Web Runtime, I have developedLightning Web Components (LWC)to display the Events on Calendar using Full calendar JS and Node.js.
- Used SOSL (Salesforce Object Search Language) for searching particular text string across multiple objects and used SOSL statements for evaluating to a list of sObjects where each list contains the search results for a particular sObject type.
- Configured the Service Cloud Einstein Deliver proactive service by helping customers finds their own answers and recommending the right content so service agents solve cases faster. Replaced all the JavaScript buttons with Quick Actions or Lightning Components in Lightning.
- Replaced all the JavaScript buttons with Quick Actions or Lightning Components in Lightning.
- Created the Apex Triggers once some operations are done like Insert, Update, Delete, Merge, Upsert and Undelete and to perform some tasks which can’t be done using a point and click tool.
- Used the Metadata API for deploying, updating, deleting and retrieving the customized information by using the custom object definitions and page layouts for the client.
- Used SOQL (Salesforce Object Query Language) for working with Salesforce Database and searching a record on a given criterion only in single sObject.
- Worked onmulti-channel campaign execution, dynamic customer journeys, pre- and post-campaign analytics including audience building and segmentation, social media engagement and advertising, and a data management platform.
- Configured Jenkins for running automated Junit test cases as well as to perform deployment.
- Used the Batch Apex for processing a large amount of Customer data on a regular basis for a specific time in Confidential and for making the operation asynchronous.
- Batch Apex is asynchronous execution of Apex code, specially designed for processing the large number of records and has greater flexibility in governor limits than the synchronous code.
- Worked on different Governor Limits such as Managed Packages, Static Apex Limits, Lightning Platform Apex Limits.
- Used Custom Controller for developing the Visualforce pages that follows the user permissions, role hierarchy, field-level security, overrule the embedded services of a regular controller.
- Worked on custom development experience using Visualforce Pages, Apex Classes, Apex Triggers, configuration of Service Cloud Console, Sales Cloud console, process builders, workflow, profiles, role configurations.
- Integrated Salesforce Marketing Cloud and gather the data from various sources.
- Used Pardot for one-off emails to lists of prospects and automated the email journeys by specifics action.
- Worked on Field Service Cloud (FSL) for Optimizing the schedules and intelligently assigning jobs and field service calls.
- Implemented the CPQ and worked upon the Product Configuration option, Price Adjustment, Price Rules, Guide Selling, Credit Approval and Customer Self Service.
- Tracked the Customer Behavior, created Digital Marketing Campaigns, Search Engine Optimization (SEO), Created reports to track performance, Lead Generation by using the Pardot.
- Created the specific data model to store various types of data using the Data Extensions in Salesforce Marketing Cloud.
- Connected Customers, Products and Workforce using the Field Service Lightning (FSL) to provide On-field Services.
- Worked on Salesforce CPQ for providing the accurate pricing with any given product configuration scenario and generated the quotes for orders from the client.
- Integrated Salesforce’s Sales Cloud and Service Cloud via Marketing Cloud Connect SFMC and also used various APIs, including a REST API and a SOAP API.
- Managed the Packages and Mobile Applications at Enterprise, Performance, Unlimited and Developer levels by using Field Service Lightning (FSL) Core feature and set up field service feature according to the business requirement.
- Worked on Assigning and managing the service appointments and the dispatcher console which included in the managed package helps dispatchers schedule, optimize, and dispatch service appointments from one screen.
Sr. Salesforce Developer
Confidential, New Brunswick NJ
Responsibilities:
- Implemented and Configured/Customized the Salesforce Marketing cloud, Service cloud and Opportunity Management for business support for customers.
- Configured the various product length based in their characteristics and multidimensional quoting of the product using the Salesforce CPQ.
- Worked on REST API web services for lead management, SOAP API web services with XML as intermediate platform for Salesforce Marketing Cloud Implementation.
- Developed multiple Number of lightning Web Components (LWC) and allowed the LWC to manipulate the DOM instead of JavaScript.
- In Apex I used various data type and variables for constructing constants, expressions operators and assignment statements.
- Created different if-else statements, switch statements and loops for controlling the flow of code execution.
- Used the IDE of Force.com to access the functionality of Metadata API.
- Used the Data Manipulation Language (DML) to work with the data, used query languages to retrieve the data in Apex.
- Worked on custom Lightning web components (LWC), where I used lightning data tables and charts to the show the records.
- Documented proposed changes and potential system implications related to ongoing Salesforce releases.
- Developed the Apex code in Sandbox and debugged it with the Developer Consoler and debugged logs.
- Created the Salesforce Lightning Components which have customized dashboards that enable clients or users to customize them according to their needs and get an overview of all new changes to the customer.
- Performed the Unit-test on Apex code and distributed the code to customers using the packages.
- Created the Visualforce pages for the different features like display, access and updating the organization’s data to be hosted on Lightning Platform which can be d and invoked via unique URL and used HTML markup, CSS styles and JavaScript libraries for creating the Visualforce pages.
- Implemented the custom functionality using Lightning web components (LWC) and then used them interactively with CRM Analytics dashboard widgets and steps.
- Used Lightning Design System for getting the desired Styling and Variations according to the need of the client.
- Written tests for testing the Lightning Web Components by using the VS code in JavaScript for debugging the Jest tests efficiently according to the testing requirements.
- Created the Visualforce pages to make it easier for users to handle, larger applications are broken down into smaller web pages and it also includes meta-data integration.
- Created the sObject using the Apex for invoking the methods.
- Created various Apex Triggers like isInsert, is Update, oldMap, new, newMap, isDelete, isAfter, isBefore etc.
- Worked with StandardSales Analyticsapplication andService AnalyticsApplication in Einstein Analytics (Wave Analytics).
- Created journeys using Journey Builder and sync data from Salesforce CRM to Marketing Cloud.
- Used SOSL and SOQL for various searched across the Salesforce Database.
- Used Apex to perform validation over multiple objects, create web services and email services, transactions and rollbacks and to perform various business process which are not supported by workflows or processes.
- Used MuleSoft for the Integration to create the API connecting with other SCM and HCM ERPs, applications and systems for retrieving the real-time data across different systems, both in the cloud and on-premises and produce the unified customer view on a single platform.
- Configured and Customized the Salesforce Marketing cloud, lightning and Opportunity Management for business support for customers.
- Created the Salesforce Lightning Voice which enables business owners to communicate with clients or customers through voice calls inside the Salesforce Sales Cloud server.
- Developed the solutions for the Apttus Contract Lifecycle Management (CLM) and Configure, Price Quote (CPQ) systems including X- Author for Word &Excel, development of clause libraries and contract templates.
- Designed and created Use cases & test cases, validated the features and end-to-end testing which included the Salesforce Commerce Cloud (Business Manager), Service Cloud & storefront functionalities.
- Created and developed the Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
- Configured single Sign-on SSO using SAML with Ping federate identity provider.
- Configuration Service Cloud Einstein Deliver proactive service by helping customers finds their own answers and recommending the right content so service agents solve cases faster.
- Provided Salesforce solutions to clients nationwide, ranging from Salesforce Commerce Cloud,Sales Cloud, Service Cloud, Marketing CloudDesk.com, Salesforce1 Mobile, Salesforce Lightning Components and Lightning Apps and Worked on Commerce Cloud product services and improved Customer's impact on the leads/consumers.
Sr. Salesforce Developer
Confidential, Las Vegas NV
Responsibilities:
- Designed and implemented the scalable and optimized marketing solutions in Marketing Cloud by using Journey Builder, Contact Builder, Content Builder, Automation Studio, Email Studio, Marketing Cloud Connect and Marketing Cloud APIs.
- Used Email to case, Web to Case features and created a customer community where the customers can create, update and manage their cases.
- Worked on tasks involving loading of data using Data Loader and migration of data from Data warehouse into Sales force CRM using ETL tools such as Informatica.
- Migrated from Salesforce Classic to Salesforce lightning and worked on Service Console Lightning application which contains multiple number of Lightning web components (LWC).
- Used MuleSoft for applying the necessary transformation like field mappings and field conversions to the data sets which are Real-time retrieved Data.
- By using the Control Flow Statements, I executed the Apex code based on block of code which is executed repeatedly.
- Implemented, Configured and CustomizedSales Cloud,Service Cloud,Collaboration (Chatter)andCommunities Clouds.
- Provided Quote-to- cash software delivering CPQ, Contract management, E-commerce & Revenue Management.
- Implemented DocuSign to for e-signature of Quotes and integrated it with Steel Brick.
- Used Metadata API for migrating the configuration changes between organizations, exporting the customizations in our organization as XML metadata files, modify the existing customizations in the organization using XML metadata files.
- Created various Classes and Triggers in Apex according to the need of business process.
- Implemented the Service cloud for the various features like Live Agent, Mobile Platform, Console for Service, Knowledge Base, Social Customer Service, Service Cloud communities.
- Created the Visualforce pages in syntax highlighting, tag pair matching, auto suggest, smart indenting and auto complete.
- Managed deployments between environments for all lines of business within Salesforce & Provided initial Dev Ops POC process and branching strategy using Flosum.
- Used Flosum to migrate CPQ Data from Dev Sandbox to Higher Environment.
- Worked on Product configuration, Price Rules, Constraint Rules, Categories, Price list, Quote Creationand few more complex pricings functionality usingWorkflow, STEELBRICK Approval Process, APEX, VisualforceandSTEELBRICKPricing Callback Class.
- Customized the User Interface of Salesforce CRM usingApex Programming, Custom Controllers, Visualforce, CSS and Omni script, JavaScript.
- Integration experience with Steel Brick CPQ and other salesforce clouds.
- Performed Steel brick CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
- Configured theContract managementandrevenue managementwith using of Apttus CPQ.
- Performed all tasks required to develop, implement, and support the Salesforce.Com application integration of the Apttus CLM and CPQ.
- Integrated and used the SalesforceMarketing cloudconnector V5 to connect to multiple salesforce orgs. Designed, Implemented and Deployed the Service Cloud and Marketing Cloud with various custom built Page layouts Custom tabs Custom Apps to suit to the needs of the application also created various Permission sets, Profiles & roles to enable the Service Cloud specific to them.
Salesforce Developer
Confidential, NY
Responsibilities:
- Integrated Sales Cloud with Marketing Cloud via Marketing Cloud Connect.
- Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
- Develop personalized communications to US & Canada customers for email, social and mobile channels. This will include the use of Sales Force Marketing Cloud, AMP Script and Journey Builder.
- Worked on the Solutioned Global Consent model for enablement of GDPR, CASL, CAN-SPAM and other compliance regulations.
- Involved in requirement gathering for setting up Salesforce service cloud.
- Used MuleSoft for creating Accounts view with Postal Code in Salesforce and designed the Mule flow with Anypoint Studio.
- Working on integration of Apttus CLM with DocuSign.
- Implemented the DML operation through DML Statements through which we can make the required changes and modifications on regular basis and some DML operations are like insertion, deletion, updation etc.
- Worked on Approval Processes for creating and managing the Approvals and Workflow.
- Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
- Implementation of Salesforce CPQ, product configuration, product rules, pricing rules and quote templates.
- Developed Standard and Custom Reports using the Report builder for analyzing the data to enhance the organization’s report.
- Worked onApttusfor providing Quote-to-Cash software delivering CPQ, Contract management, E- Commerce and revenue cloud management on salesforce.
- Experienced in setting up Apttus Approval Processes.
- Worked on Salesforce APIs likeSOAP API, REST API, Metadata API, Bulk API, Apex APIto access salesforce org’s data and metadata.
- Integrated CPQ system with multiple CRMs like Salesforce and CRM On Demand.
- Supported and improved sales cycles by implementing CPQ solutions effectively.
- Set up reporting and dashboard in marketing cloud and sales cloud to analyze email performance.
- IntegratedSFDCwith Exact Target App using Marketing cloud connectors.
Salesforce Developer/Admin
Confidential, Dallas TX
Responsibilities:
- Designed the advanced reports, dashboards, and portals in Marketing Cloud and other business intelligence tools.
- Involved in querying Salesforce tables using SOQL & SQL queries using Force.com.
- Worked with the Marketing Cloud Connect, Data Stream, query writing, data extensions and AMP Script.
- Worked closely with AWS team and Marketing Cloud Administrator to creating SOPs.
- Designed and created Use cases & test cases, validated the features and end-to-end testing which included the Salesforce Commerce Cloud (Business Manager), Service Cloud & storefront functionalities.
- Created and developed the Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
- Implemented Quote-to-Cash solution using APTTUS CPQ and worked with Managed packages from APTTUS CPQ and involved in integrating APTTUS business logic with current system.
- UsedAmpscriptlanguage to create various email campaigns; create automated marketing campaigns.
- Involved inSalesforce Integrationwith the help of different modules inSalesforcesuch asWeb Services API, Apex Programming, AppExchange Packages,Custom Applications,and Service Cloud and Marketing cloud.
Environment:: Bachelor’s in CS - Santa Ana College, CA - 2008