SUMMARY:

• Innovative, performance - driven executive with extensive experience in data-delivery products including product development, project management, technical project leadership and organizational transformation.
• Hands-on dynamic leader with over 20-yrs health care experience guiding and motivating cross-platform teams.
• Solid experience in IT planning, budgeting, obtaining finance/business stakeholders approval, based on Cost-Benefit analysis.
• Problem solver who looks at cross-platform apps as a single IT unit to serve business in most optimal way.
• Acquired and successfully supported business for 6 Optum Care products concurrently.
• Supervised direct reports for 8+ years.

TECHNICAL SKILLS:

Hard Skills: Spark, Scala, Kafka, Hive, HBase, Spark SQL/DataFrame, HIVE QL, Hadoop, HDFS, Zookeeper, Python, Java with Spring boot, C, C++, Perl, Jenkins deployment tool, Windows, UNIX/Linux - Shell scripting, JSON, XML, YAMLDataStage 7.x (Server & PX including Orchestrate C/C++ Functions), SSIS, SSRS, SASMS SQL, DB2, Sybase ASIQ, Sybase ASE, Sybase T-SQL, Oracle, PL-SQL, SQLFHIR/HL7 healthcare data exchange standard

Cloud Tech suite: Azure, Azure Data Factory, DataBricks, Snowflake/SnowSQL, TigerGraph/GraphQL

Orchestration/Scheduling tools: Apache Airflow, TWS, Autosys, Control-M, Cron

ITSM tools: - ServiceNow and HPSM

Management: Git, Scrum, Kanban, Agile, Budgeting, Project Management

WORK EXPERIENCE:

Confidential

Delivery Lead/SLO/O&M Product Owner

Responsibilities:

• Spearheaded delivery of 60+ enhancement projects with budget of over $2M to support Confidential consumers including HouseCalls operations, HC STARS, Senior Community Care, naviHealth, Optum-At-Home products.
• Developed and led the team to adapt to new Working model to improve TTV/TTB on business enhancements requests and improve on meeting business SLA for Operational activities.
• Improved credibility with business stakeholders by partnering with them to build Data process using the business extract criteria. This helped ensure IT process has checks on changing business-critical data before it causes impact.
• Led weekly incident prioritization discussions with all business stakeholders to ensure the team is focused on business-critical incidents.
• Led biweekly Sprint planning prioritization discussions with Capability owner and Value Stream Engineer. Features and tickets were prioritized based on business priorities, defect fixes, efficiencies, and upcoming infrastructure upgrades.
• Led all architectural changes including providing signoff to team on all Solutions architectural changes. Partnered with cross-platform architects to provide sign off on end-to-end solution.
• Spearheaded resolution of enterprise-wide Rx Claims data issue impacting multiple applications.
• Supervised and led team of 10 (onshore/offshore) staff members including Sr. Manager, Engineers, and Data Architect. This included five direct reports.

Sr. Manager/SLO/O&M Product Owner

Confidential

Responsibilities:

• Led resolution of enterprise-wide drop in member labs issue impacting multiple applications by spearheading RCA with multiple layers of upstream application teams. This helped business recover millions of dollars of earnings each year.
• Led Talend to Spark/Scala migration project that resulted in $65K in annual savings.
• Led Big Data technology DevOps team in rapidly changing agile environment to effectively support growth of Care Services (HouseCalls and Complex Care Management) business.
• Supported rapidly changing business need to manage Covid patients by leading IT team to implement CICD Jenkins pipeline to quickly add/remove active facilities.
• Enforced customer offshore restriction policy by architecting hard security restriction across HDFS and Hive servers.
• Wore architect hat to work closely with Care Services VPs and architects to identify/solution cross-platform efficiencies.
• Led implementation of Kafka consumer process to ingest member labs in real time.
• Responsible for building ITSM mature support model from scratch for P2 priority tenant applications.

Service Manager

Confidential

Responsibilities:

• Supervised and led team of sixteen staff members to support multiple business applications including Data Warehouse, External/Internal Web portals, and Reporting applications with $2 M O&M budget.
• Concurrently manage O&M services for 6 OptumCare applications including two Priority-2 applications with batch processes executing 24x7x365 days a year.
• Led implementation of operational monitoring processes for business-critical applications which resulted in 100% availability.
• Led support for high-touch business clients; provided IT/business liaison support on projects; drove most optimal solutions based on a deep understanding of business requirements within the project constraints.
• Developed and identified roles and responsibilities using RASCI model to collaborate support with third party vendor application.
• Provided weekly/monthly portfolio review presentations to Business (OCIO) stakeholders, Development owners.
• Successfully pioneered application support for OptumCare business segment application creating a positive benchmark for support for seven other applications owned by SS&MO organization.
• Collaborated with the IT Finance to manage monthly and quarterly budgeting and forecasting.
• Led delivery for multiple break-fix projects with App-dev partners including managing DataStage upgrade PLM project that included changes to 800+ jobs.

Service Manager

Confidential

Responsibilities:

• Led a team of ten staff members to support multiple business applications including EDW (Enterprise Data Warehouse) and external Reporting application with combined $2.5M budget.
• Led implementation of multiple application maturity projects resulting in successfully transferring ownership of the application to offshore partners.
• Be available 24x7x365 to lead TCC War rooms for resolution of business-critical incidents and escalations.
• As a Gatekeeper of production environment, ensured all Operational Controls were implemented for production changes.
• Setup collaboration processes between support/development teams for enhancement and break-fix changes.
• Diligently worked with database infrastructure services to drive resolution of high impact database server performance issue.

Development Lead & O&M Manager

Confidential

Responsibilities:

• As Dev Lead, I ensured the DataStage/Unix developers were following best code design practice, standards, and Operational Controls across all development changes.
• Assigned work to the developers based on their workload.
• As SME, supported Operations team to quickly resolve business critical defects.
• Worked as IT business liaison to support business stakeholders and Systems analysts.
• Received multiple recognition s for contribution to business-critical projects.
• Functioned as a key player in RCA/resolution of multiple business-critical production issues within Customer level SLAs.
• Mentored multiple junior level developers.
• Wrote Custom BuildOp C functions for data transformations.

United Behavioral Health

Sr. Software Engineer

Responsibilities:

• Designed and implemented New Enterprise Data Warehouse using DataStage and T-SQL tools.
• Developed business critical ETL process to identify latest coverage timeline for a member using complex algorithm to extract eligibility data from multiple data sources by applying precedence logic rules.
• Led multiple projects by interacting with various internal and external sources of UBH using SAS as ETL tool.
• Single handedly designed and developed extraordinarily complex algorithm for a CMC Data Mart to determine a member’s latest eligibility across multiple source systems by using derivation/precedence rules.
• Developed and led multiple client server projects using PowerBuilder/T-SQL tools.
• Worked with business sponsors to prototype enhancement.
• Developed a logical/physical data model to store CES (Consolidated Eligibility System) eligibility data.

Confidential

Software Engineer

Responsibilities:

• Design, development, and enhancement of Inventory reports, Un-invoiced receipts, and Minority Vendor report.
• Performed analysis, design, development, implementation of multiple client server applications using Power Builder tool.