SUMMARY:

• Over 8+ Years of IT experience that includes over 5 years of experience in Salesforce.com CRM Platform and over 2 years of experience with Java technologies.
• Experience in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, development, deployment and maintenance of web - based and portals based object oriented enterprise applications.
• Experience in developing client-specific solutions on force.com platform using Apex classes and Triggers, Visualforce, Force.comIDE, SOQL, SOSL, Service Cloud Consultant.
• Experience in configuring and implementing of Salesforce.com.
• Experience in designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design ofVisualforce Pages, Templates, Snapshots, Dashboards.
• Experience in integration of Salesforce.com Applications with Other applications with an emphasis of the Web Services/XML.
• Good development experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visualforce (Page, Component & Controllers) and S-Control.
• Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Technical consultant for salesforce.com implementation of Service Cloud, Sales Cloud and force.com custom applications.
• Experience with Salesforce1 Mobile App and created mobile application and leveraging existing skill set like declarative app building using Force.com.
• Experienced in integrating GITHUB tool with force.com IDE in deployment stage
• Experience in working with salesforce.com sandbox and production environments.
• Experience in Configuring Price Quote(CPQ)
• Configured the automated price and Quote by Using CallidusCloud.
• Experience in Sales Cloud and Services Cloud.
• Experience in writing web applications, using mostly Ruby on Rails and Rack-based frameworks.
• Experience in handling project management, Agile/Scrum Methodology, with salesforce.com
• Experience in application development using Java, J2EE, EJB, Hibernate, JDBC, Struts, spring, JSP, Servlets, XML, RMI, ETL, SOAP, WebLogic, and WebSphere.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, J-query,Bootstrap, Tool tip & Auto Complete widget, SOAP, REST, BULK and METADATA API.
• Excellent experience in using Oracle, SQL Server and SQL databases and Familiar with Stored Procedures Triggers and Functions using PL/SQL and AJAX.
• Synchronized ETL flows between various databases and report servers.
• Ability to quickly adjust priorities, extensive creativity, and the ability to take on projects with limited specification and an effective team player.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL and Visualforce (Page, Component & Controllers)

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading

Force.com tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in

Java/J2EE/Web Technologies: J2EE, JSP, JDBC, RMI, Applet, Java Script, Ruby on Rails, XML, XSLT, DTD, XML Schema, HTML, DHTML, Shell Scripts and Web service

Database: Oracle PLSQL, MS SQL Server and MySQL

IDE: Eclipse, My Eclipse and Force.com Eclipse IDE plug-in

Platforms: UNIX and Windows Variants

PROFESSIONAL EXPERIENCE:

Confidential, Plano, TX

Salesforce Developer

Responsibilities:

• Designed and developed workflow rules, validation rules, and customizations within SalesForce.com.
• Developed Apex classes, Visualforce components and extensions.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards) to assist managers to better utilize Salesforce as a sales tool.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Lead and/or contribute to all technical aspects of projects.
• Configured the automated price(CPQ) and Quote by Using CallidusCloud.
• Implemented Service Cloud for customer service, including configuration of email to case, case assignment rules. Managed migration and release of Service Cloud.
• Gather system requirements, conduct analysis, coordinate the design of solutions and establish metrics for success.
• Designed VF pages and included the live agent generated code to invoke live chat requests to the available live agent users in Service Cloud.
• Interacted with various business team members to gather the requirements and documented the requirements
• Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep.
• Extracted the Salesforce CRM information into BI Data Warehouse using Force.comAPI/Informatica to provide integration with oracle financial information to perform advanced reporting and analysis.
• Build applications using the Eclipse IDE.
• Experience in configuring and implementing of Salesforce.com.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• ImplementedAngular Js, HTML5, CSS3, BootstrapUsing Force.com IDE on Eclipse Experience
• Implemented search, filtering, and tagging features to make it easier for sales to locate relevant marketing content and documents in SalesForce.com CRM Content.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Used the sandbox for testing to ensure minimum code coverage for the application to be migrated to production

Environment: Saleforce.com platform, Apex, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls,SOQL, SOSL, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in, Oracle.

Confidential, Secaucus, NJ

Salesforce.com Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Performed the roles of Salesforce.com Administrator / Implementer in the organization.
• UsedAngular Js, HTML and CSSby Using Force.com IDE on Eclipse Experience.
• Worked on various salesforce.com standard objects and custom objects.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components, and S Controls to suit to the needs of the application.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Customized tabs among different business user groups and business centers.
• Involved in Design and Analysis phase to discuss data model for Salesforce implementation. Also responsible for grouping business fields in to respective Salesforce objects.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Responsible for maintaining data mapping documents and involve in business integration meetings.
• Implemented various Custom Reports and deployed them for different business user levels.
• Created and used Email templates in HTML and Visual Force.
• Designed the user interface with the help of HTML5 and CSS3,Bootstrap
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Involved in business users requirement s capture phase to collect requirements and document the same
• Implementing faster email template for the customer about the feedback and the Solution by Service Cloud
• Respond to Customer by Providing the faster solution to the case by Service Cloud.
• Effective using in SVN for version control
• Good knowledge onImplementing APIs for Client-server side for data transactions and Writing Visualforce pages tosearch and map data to appropriate objects in the Model.
• Provided the to the internal business users to use the application and develop their own custom reports.
• Used sandbox for testing and migrated the code to the deployment instance after testing.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.

Environment: Force.com Platform, Salesforce Enterprise Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com Sandbox, Email Services, Security Controls, Sandbox data loading, HTML, Java Script, CSS, WSDL, SVN.

Confidential, Malvern, PA

Salesforce Admin and Developer

Responsibilities:

• Understanding the business requirements and mapping them to the Salesforce
• Designing the solution and leading the Implementation efforts
• Development using APEX Code and Visual force pages
• Writing customized lead assignment logic using APEX Class and Triggers
• Customization of various objects and page layouts
• Test coverage and test method writing
• Deployment from Sandbox to Production

Environment: SFDC platform, Apex Language, Visual Force Pages and Components, Apex Data Loader, Reports and Dashboards, Web 2 Lead Forms, Custom Objects and Tabs, Email Services, Eclipse IDE.

Confidential, Chicago, IL

Salesforce Admin

Responsibilities:

• Involved in User Management - Creating users, Roles, Profiles.
• Involved in SFDC application support for end users.
• Designed System Configuration Enhancements (Dashboards, Reporting, Page Layouts, Sharing Rules, Role Hierarchy, etc.)
• Develop and Deploy apex classes and triggers from test environment to production using eclipse migration tool
• Customized tabs for among different business users group and Business centers.
• Develop and Deploy SFDC Integrations with SAP and other applications using .Net/Biztalk environment and Force API
• Created Sharing rules, Assignment Rules and Escalation Rules for Cases
• Involved in reports development
• Customize Work.com page layouts, fields
• Develop Validation rules and workflows

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script.

Confidential

Java Developer

Responsibilities:

• Involved in the analysis, design, implementation, and testing of the project.
• Implemented the presentation layer with HTML, XHTML and JavaScript.
• Developed web components using JSP, Servlets and JDBC.
• Implemented database using SQL Server.
• Designed tables and indexes.
• Wrote complex SQL and Stored procedures.
• Involved in fixing bugs and unit testing with test cases using JUnit.
• Developed user and technical documentation.

Environment: s: Java, JSP, Servlets, JDBC, JavaScript, MySQL, JUnit, Eclipse IDE.

Confidential

Java Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, JSP, Java Beans, MVC, JMS, EJB2.0), Weblogic8.1, JavaScript, ORACLE8i, HTML, DHTML, XML, Windows.