SUMMARY:

• Having 9+years of professional IT experience as an Application Developer in different programming languages.
• More than 6+ years of experience as a Salesforce Developer, Salesforce Administrator, and Techno - Functional Business Analyst on Sales Cloud, Service Cloud, Custom Cloud, Chatter and Force.com platform along with App Exchange applications.
• Experience with Test-Driven, Agile, Scrum, Spiral, and Waterfall Development.
• Significant experience in issue resolution, client communication and reporting.
• Adept documenting BRD, PDD (Project Definition Document), and PPD (Process and Procedure Document)
• Experience in creating user manuals, and conducted user sessions.
• Experience in Object Oriented Languages like C++, Java, and Net Platform.
• Experience in web technologies like HTML, XML, CSS, VBScript and JavaScript.
• Experience with databases such as Oracle, MS SQL Server, MS Access and MySQL.
• Experience in Partner Portal, Customer Portals and Force.com Sites.
• Experience with both technical and functional aspects of Salesforce.com and have deep understanding of its underlying principles of SAAS and Cloud Computing.
• Involved in CPQ to manage configuration, pricing, quoting, discounts, incentives, & proposals by using Steelbrick.
• In-depth understanding of CRM business process like Campaign Management, Lead Management, Order Management, Account Management and Case Management.
• Experience in customizing Sales, Marketing, Customer Support and Call Center Applications.
• Excellent inAdministrative tasks like creating Profiles, Roles, Users, Page Layouts, Permission Sets, Email Services, Approvals, and Activities.
• Implemented Security and Sharing Rules at Object, Field, and Record Level for different users at different levels.
• Strong Experience working with Apex classes and Triggers, Controllers and Controller Extensions, Components, Test Method and Application Design and Development on Multitenant Force.com platform.
• Experience developing Custom UI with AJAX functionality using Visual force pages, Visual force Tags, Attributes and Controllers.
• Expertise in Apex to implement the complex business logic with in Governor Limits.
• Hands on Experience of Salesforce Web Services API like REST, Bulk & SOAP.
• Developed Test Classes and Test Methods to ensure Maximum Code Coverage in Production instance.
• Experience in writing Test Methods and Test Cases with code coverage of more than 80%.
• Expertise in Source Code Management using Microsoft Visual Source Safe and Clear Case.
• Implemented various fields such as Picklist, Dependent Picklist, Multi-Picklist &Custom Formula Fields, Lookups, Junction Objects, and Master-Detail Relationships.
• Extensive experience of using declarative features like Validation Rules, Field Dependencies, Workflows, Dynamic Approval Process for satisfying complex business process automations.
• Extensive Experience in Salesforce Integration with in house legacy systems using Web services API like Rest, Bulk and SOAP and third party tools like Cast Iron and Boomi Atom Sphere.
• Experience in Data Migration, Synchronization, Data-Modeling, Data Extraction, Transformation, Data Loading, Scheduling, Monitoring, and Reporting using ETL tools like Apex Data Loader, Informatica Power center and Informatica On-Demand.
• Experience working on data model and SOQL, SOSL, DML statements and methods, sObjects, Methods, asynchronous apex and Governor Limits.
• Experience working with Deployment Tools like Force.com IDE, Change Sets, and ANT based Migration Tools and Salesforce.com Sandbox environments.
• Strong Experience working in Production Support and End-User .
• Good experience in Reports, Dashboards and Analytical Snapshots.
• Excellent Work ethics, Self-motivated, Quick learner and Team oriented. Continually provided value added services to the clients through thoughtful experience and Excellent Communication Skills.

TECHNICAL SKILLS:

Salesforce: Salesforce CRM, Apex Custom Controllers, Apex Classes, Apex Triggers, Visualforce Pages/Components, Batch Apex, Apex Email Service, Web Services, SOQL, SOSL, AJAX Toolkit for S-Control, Workflow & Approvals, Reports, Dashboards and Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Change Sets, Import Wizard, Data Loader, Force.com Excel Connector, Cloudingo, Mavens Mate, Developer

Console, ANT Migration Tool: Integrating Tool

Apex Data Loader,Informatica Powercenter,CRM Fusion Dupeblocker, CRM Fusion: Peopleimport, Informatica On-Demand,APTTUS CPQ

Programming: Apex, C, C++, Python, Java

Web Technologies: HTML, XHTML, XML, CSS3, AJAX, IBM WebSphere, Java Script, WSDL, SOAP API, REST API

Database: Oracle 8i/9i/10g, SQL Server 2005/2008, MySQL

Operating systems: MS Windows 98/2000/XP/Vista/7, Microsoft Windows Server 2008 R2, Linux Ubuntu 11.10, Mac

Other tools: MS Visio, MS Project, Jitterbit, Apache Tomcat

PROFESSIONAL EXPERIENCE:

Confidential - Thousand Oaks, CA.

Sr. Salesforce Developer/ Lightning Developer/ Apttus Consultant

Responsibilities:

• Involved in CPQ to manage configuration, pricing, quoting, discounts, incentives, & proposals by using Apttus.
• Working on Sales cloud lightning Project.
• Experience with Apttus Advanced Workflow Approvals.
• Experience with Apttus Wizard.
• Managed customizations in Sales cloud and features such as Lead Assignment rules, web to lead, campaigns, contracts and Opportunities.
• Implemented web basedcase management automation Web to CaseonCase Objectto track and solve customer s issues.
• Experience with Service Cloud including: Service Console, Customer Portal, Case Feed, Knowledge Base and Entitlements is required and Live Agent experience.
• Gathering business requirements, designing appropriate solutions, and implementing solutions in Force.com platform, especially in enhancing Salesforce Chatter in highly dynamic agile environment.
• Implemented and maintained Salesforce Service Cloud and Sales Cloud. Built custom solutions with Apex and VisualForce, which support most critical processes and workflows.
• Developed and tested several Apex and Visualforce Pages as a part of Portal enhancement project.
• Developed several Bilingual Visualforce pages to accommodate a diverse international user bases.
• Working on Lightning Components.
• Implemented new changes and updates to the Veeva application (application configuration, new functionality, reports and dashboards)
• Implemented new products and packages within Veeva and communicate updates to users and vendor partners. Lead system testing of new updates and releases. Manage project/release timelines by coordinating with respective internal stakeholders as well as with vendors/implementation partners.
• Created and managed custom objects, page layouts, fields and reports within Steelbrick.
• Took ownership for the delivery of solutions for Steelbrick.
• Implemented Visualforce pages with custom controller, standard controller, controller extension and standard set controller.
• Created Custom Controllers to make external web service callouts, validate and insert data.
• Implemented Order Management system in sales cloud.
• Implemented Lead Nurturing for marketing team.
• Implemented custom logic for Lead assignment.
• Implemented custom territory management for salesforce.com instances.
• Implemented Custom Approval Processes to ensure proper authorization in the high-stakes environment of capital management.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Worked on several small or midsize projects as an individual contributor like Product Reporting tool for Outside sales, CCB Approval Processing Project, etc.
• Migrated data from legacy CRM to salesforce by customizing the required infrastructure after understanding the data.
• Worked on Veeva implementation.
• Implemented Service Cloud for customer support that includes Case management, Entitlement and service contract, Knowledge base, etc.
• Deployed and Configured Chatter Usage Dashboards to keep track and generate reports and dashboards for high ranked users inside organization.
• Helped implementing RingDNA application to work with salesforce.
• Utilized Process Builder for many of the business requirements as well as replaced existing code with process builder.

Environment: Apex, HTML, CSS, JavaScript, JQuery, Visual Force Pages, Custom settings, REST API, Components and Controllers, XML, Task Ray Management Tool, Conga, Data Loader, Force.com, Service Now Tool, Force.com IDE, Sublime text.

Confidential, Santa Clara, CA

Sr. Salesforce Developer

Responsibilities:

• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, Visualforce pages, components for various functional needs in the application.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com based on REST API.
• Involved in two-way data integration between SQL Server and Salesforce using .Net web Service.
• Involved integration of their legacy system with Salesforce CRM through web services based on BULK API
• Implemented a functionality to accommodate UK as a part of an existing EMEA Process.
• Worked on Salesforce portal to stabilize the existing system by enhancing - restructuring the APEX code.
• Worked on several DocuSign documents used by various business teams.
• Worked on setting up Hoopla AppExchange application which helps derive better sales via gamifying the process.
• Helped the team to get Org wide test coverage above 90%.
• Interacting with business and attending meetings to get the requirements and providing the best solutions for the gathered requirements.
• Involved in CPQ to manage configuration, pricing, quoting, discounts, incentives, & proposals by using Apttus.
• Working on Sales cloud lightning Project.
• Experience with Apttus Advanced Workflow Approvals.
• Experience with Apttus Wizard.
• Worked on Inside Sales and Demand Tools App-Exchange applications to make Salesforce.com instance effective.
• Implemented Marketo in detail to setup for users in such a way those campaigns help users to evaluate each marketing activity.
• Installed and configured Marketo AppExchange app to automate and measure demand generation campaigns that generate more high-quality leads.
• Coordinated in cross-functional teams.
• Managed with vendor partners and formulated optimal solutions for integration.
• Execution of Test Cases. Review of Test Cases/Test Documents/UE Documents and preparing Test Report.
• Configured Service Cloud for internal support agents for case support.
• Worked on Call Center Software Administration and Salesforce.com Integration Support (CTI).

Environment: Saleforce.com Platform, Data Loader, Workbench, Ant Migration Tool, SQL Server, Eclipse IDE, Excel

Confidential, San Diego, CA

Salesforce Developer

Responsibilities:

• Worked on various Salesforce.com standard objects like Accounts, Contacts, Reports, Case, Solutions and Opportunities.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Customized tabs for among different business user’s groups and business centers.
• Interacted with various business team members to gather and documented the requirements and implemented solutions module that helps agents to review knowledge base solutions while researching a case; this meant agents could also publish their own solutions as they closed cases.
• Defined Lookups and Master-Detail relationships on the objects and implemented Email response to case functionality that helps customers get fast answers to questions.
• Configured Microsoft Outlook to keep a record of customer communications.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and configured to generate email alerts for quick resolution of the issues.
• Working on Azure eco system using power tools.
• Managing UAT sessions and Project communication. Issue (Defects) Management and Tracking. Status Reporting and Tracking. Coordinating between teams for the defect fix and testing.
• Implemented a direct interface from its Web portal, so that when a customer files a report, and it is automatically turned into a support case in Salesforce Case Management.
• Implemented Customer Portalto provide an online support channel for the customers—allowing them to resolve their inquiries without contacting a customer service representative.
• Used Force.com platform for developing feature rich and user friendly Visual force pages for enhancing Salesforce UI.
• Used SOQL, SOSL to select the data from Salesforce.com platform database.
• Written test methods and Test cases with code coverage of more than 80%.
• Developed Apex classes, Controller, Custom Controllers and Triggers for various functional needs in the application.
• Integrated Salesforce with legacy systems using Apex Web services and outbound messaging.
• Created the workflows for automated Case routing, Case escalation, alerts and custom coaching plans.
• Designed the Workflows to ensure unresolved cases are escalated based on company priorities/ SLA's.
• Designed and Developed Dashboard to monitor case activities.
• Created various Reports (summary reports, matrix reports, and charts), dashboards, and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Deployed and configured the Cast Iron from the App Exchange for data integration from the Flat files to Salesforce.
• Deployed and configured Syntellect Phone Link from the App Exchange a CTI application which provides screen pop ups, click-to-dial and automatic population of call data.
• Deployed and configured Instant Service Chat and Email from the App Exchange to let agents click to create cases from chat and email.
• Deployed and configured Work It Automatic time tracking from the App Exchange marketplace to track the exact time users spends on any case.
• Provided Post-Implementation Support and end-user .

Environment: Informatica on Demand, Saleforce.com platform, Data Loader, Workbench, Ant Migration Tool, SQL Server, Eclipse IDE, Excel.

Confidential, CA

Salesforce Developer/Administrator

Responsibilities:

• Worked on various Salesforce.com standard objects like Accounts, Contacts, Reports, Case, Leads, Opportunities and Quotes
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Defined Lookups and Master-Detail relationships on the objects and implemented Email response to xcase functionality that helps customers get fast answers to questions.
• Leveraged partner portal functionality including tools for handling accounts, contacts, leads and opportunities.
• Implemented Partner Community to give access to restricted internal Salesforce data to partners and track their data.
• Integrated DocuSign with Salesforce to send NDAs and Product Evaluation forms directly from Salesforce for e-signature.
• Deployed and configured Marketo from AppExchange to manage campaign creation and management.
• Implemented and configured Conga composer to fetch data from system and send it to customers.
• Configured Conga Conductor to use Salesforce data and map it to Excel sheet for executive view.
• Used Force.com platform for developing feature rich and user friendly Visual force pages for enhancing Salesforce UI.
• Worked on Work.com to create Performance summary and badges for internal use.
• Experience handling large databases with activities like Data Integration and Data Cleansing using Salesforce Data Loader, Data.com clean
• Used SOQL, SOSL to select the data from Salesforce.com platform database.
• Written test methods and Test cases with code coverage of more than 80%.
• Developed Apex classes, Controller, Custom Controllers and Triggers for various functional needs in the application.
• Designed the Workflows to ensure unresolved cases are escalated based on company priorities.
• Designed and Developed Dashboard to monitor case activities.

Environment: Force.com IDE, Apex data loader, Saleforce.com platform, Data Loader, Workbench, Ant Migration Tool, SQL Server, Eclipse IDE, Excel.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Worked on various Salesforce.com standard objects like Accounts, Contacts, Reports, Case, Solutions and Opportunities.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Defined Lookups and Master-Detail relationships on the objects and implemented Email response to case functionality that helps customers get fast answers to questions.
• Leveraged partner portal functionality including tools for handling accounts, contacts, leads and opportunities.
• Deployed and configured the Cast Iron from the AppExchange for data integration from the Flat files to Salesforce.
• Integrated with AppExchange partners such as ClickTools for customer surveys and iContact for email marketing.
• Deployed and configured ExactTarget from AppExchange to manage campaign creation and management.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and configured to generate email alerts for quick resolution of the issues.
• Implemented a direct interface from its Web portal, so that when a customer files a report, and it is automatically turned into a support case in Salesforce Case Management.
• Implemented Customer Portalto provide an online support channel for the customers—allowing them to resolve their inquiries without contacting a customer service representative.
• Used Force.com platform for developing feature rich and user friendly Visual force pages for enhancing Salesforce UI.
• Used SOQL, SOSL to select the data from Salesforce.com platform database.
• Written test methods and Test cases with code coverage of more than 80%.
• Developed Apex classes, Controller, Custom Controllers and Triggers for various functional needs in the application.
• Designed the Workflows to ensure unresolved cases are escalated based on company priorities.
• Designed and Developed Dashboard to monitor case activities.
• Created various Reports, dashboards, and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.

Environment: Salesforce.com enterprise edition, Eclipse IDE, Apex Data Loader, Apex Explorer, Apex, Visualforce, SOQL, HTML, XML, AJAX, Web Services API.

Confidential

Software developer

Responsibilities:

• Involved in the entire software development process, established the goals and requirements of the application, involved in data collection and analyzing the data as well as business flow.
• Involved in getting requirements from the users and converting them to functional and technical specifications.
• Developed Detailed Design using UML, Rational Rose.
• Made extensive use of web forms controls in addition to writing custom controls inheriting from web forms controls.
• Web UI for Dynamic inquires to historical Data executing on-the-fly queries to the Database.
• Developed User Interfaces using ASP.Net, and C#.
• Worked in ASP.NET Web Forms, ASP.NET State Management, ASP.NET Caching features, Securing ASP.NET Web Applications.
• Worked extensively on the data layer and business logic, to implement numerous web user controls which display information about the gift s, available services and balance. These controls and data layer are developed extensively in ASP.net, ADO.net, C# and SQL server.
• Implemented numerous client and server custom validation in JavaScript and C#.
• Performed enhancement to the old web site, implemented Asp.net using C#, T-Sql and SQL server. Developed a new look using CSS.
• Implemented several extendable controls from a main Web user control to display information about purchasing and sale of gift s. These controls are developed in C#.
• Involved in the design, development and implementation of a windows forms application in .net using C# which communicates with data layer to access the data from Backend database.

Environment: C#, ASP.Net, ADO.Net, VBScript, Web Services, XML, VB.Net, MS Visual studio 2003, MS office XP, MS SQL Server 2000