PROFESSIONAL SUMMARY:

• Over 9 years of experience in IT industry, which includes 5+ years of extensive experience as salesforce.com Developer/Administrator and 3 years of experience as java Developer.
• Excellent domain knowledge primarily in Banking (Cards, Switching and Payment gateways), Retail, Insurance (Commercial, Auto, Home and Health) Industry, and Telecom sectors.
• Experienced in development, administration, configuration, and Implementation ofSalesforceCRM.
• Experience with Salesforce.com Sales Cloud, Service Cloud, Communities, Health Cloud and Force.com Platform.
• Working on various phases of Software development life cycle (SDLC) involving in Requirement gathering and Analysis, Architecture designing, Development, Implementation, Deployment, Maintenance.
• Excellent function and technical Knowledge of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote and Forecasting.
• Extensive experience in creating custom objects, custom fields, page layouts, Validation Rules, wave analytics, custom Tabs, report folders, report extractions to various formats and Email Generation as per the project requirements.
• Expert on SFDC Opportunity Management Module Functionality.
• Extensive hands - on experience in creating and managing Apps, Search layouts.
• Experience in implementing the Many-to-many, Look-up and Master-Detail relationships and Automating the business Processes using Approval Process, Workflows, Escalation Rules and Auto-Response Rules.
• Strong hands on experience with Salesforce Security setup using Profiles, Permission Sets, OWD, Role Hierarchy and Sharing Rules.
• Hands on experience in developing custom code using Apex Classes, Controller, Triggers, Visualforce pages.
• Following best practices in maintaining quality code coverage with Salesforce Governor Limits and patterns.
• Have extensive experience in deploying code fromSandboxto Sandbox and Sandbox to Production using change sets and also using eclipse and ANTtools.
• Excellent knowledge and ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Proficient inData Migrationfrom Traditional Applications to Salesforce Using Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete etc.
• Excellent knowledge on Workbench to export and import the data and to test, troubleshoot the Force.com API’s.
• Experienced in lighting process builder and lightning connect.
• Hands on experience and functional knowledge on Salesforce Lightning with salesforce 1 Mobile app and lightening App Builder.
• Strong hands on experience in design and development of SOAP/REST API Enterprise Integrations between Salesforce and other legacy applications.
• Well experience in Data Extraction, Transforming and Loading (ETL) using various tools such as SQL Server Integration Services (SSIS).
• Experienced in design, development, testing and maintaining Web Applications using JAVA, HTML, XML, jQuery, JavaScript and SOA.

TECHNICAL SKILLS:

Salesforce Technologies:: Salesforce CRM, Apex Language, Apex Classes/Controllers, Service Cloud Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Workflow & Approvals Process, Dashboards, Custom Objects, Knowledge on Integrations.

Sales force Tools: Eclipse, Force.com Eclipse IDE Plug-in

AppExchange Apps: Loop document (Draw loop), DocuSign, SMS Magic

Operating Systems: Microsoft Windows, Linux, Unix

Languages: C, Core Java, Apex

Web Technologies: HTML, JavaScript, XML, AJAX, SOAP

Database: SQL, IBM(DB2)

Tools: Apex Data Loader, Eclipse, Workbench, Force.com Explorer

SDLC Methodologies: Waterfall, V-model, Agile Scrum

Others: Workflows, Approval processes, Triggers, Validation Rules

PROFESSIONAL EXPERIENCE:

Confidential: Des Moines, IA

Sr. Salesforce Developer

Responsibilities:

• Performed the roles ofSalesforce.comDeveloperandAdministratorin the organization.
• Gathering the requirements and preparing the documents using AIM methodology.
• Responsibilities included current business process analysis, re-engineering and designing of business process, system configuration and system testing.
• Created Profiles and Roles and performed security and sharing rules settings to them.
• Design and deployed Custom tabs, validation rules, Formulas, Approval Processes and Auto-Response Rules for automating business logic.
• Create workflow rules and defined related tasks, email alerts and field updates.
• Implement pick lists, dependent pick lists, lookups, master detail relationships and junction relationship to the custom objects.
• Create page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Maintained users, roles, profiles, sharing rules and public groups as part of managing security on SFDC
• Developed Apex Triggers, Class, and Visual force pages/controllers.
• Hands on experience on Sales force lightning for Customizing Reports and Dashboards for business use.
• Developed Custom VF pages, Apex classes and have also written various visual force email templates and Implemented Bootstrap Frame work for Custom VF Pages for Optimization.
• Skillfully utilized Lightning Connect to get real-time data from external system by using external objects in Sales force.
• UsedSalesforceWSDL to integrate with other applications, and use Rest API to make inbound and outbound calls.
• Implemented SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used Data Loader for insert, update, and bulk import or export of data fromSalesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Developed on sandbox environments and performed time deployments on production servers.
• Developed UI using HTML, JavaScript, CSS and JSP.

Environment: Force.com platform, Apex Classes, Triggers, Data Loader, HTML, Workflow & Approvals, Reports, SOQL, SOSL, Custom Objects, Custom Tabs, Email Services, Security Controls, Apex language, Visual Force (Pages, Component & Controllers),SalesforceLightning Components, Salesforce1, Java scripts, Bootstrap, Eclipse IDE, Plug-in, Windows XP.

Confidential: Cleveland, OH

Salesforce Developer/ Admin

Responsibilities:

• Researched and contributed to build a custom Salesforce application from scratch.
• Worked with a team of programmers and learnt various phases of a product development life cycle.
• Performed maintenance checks, bug fixes and resolved production issues under strict deadlines.
• Coordinated the Database Migration from SQL Server which was essential in building an entirely new and updated Salesforce CRM application.
• Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
• Designed custom reports and dashboards based on client requirements for different products the company offered.
• Developed an automated integration process using workflow rules, validation rules, apex classes to integrate Accounts, Contacts, and Orders between the customer service andsalesdivisions for different organizations.
• Configured permissions based on the hierarchy system within the company.
• Worked on a custom ticket management system that could handle the complex requirements of company.
• Setup Roles, Profiles, Permission sets, Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Gained real-time experience to understand the functioning of various products of the company.
• Imported accounts and contacts data through Import Wizard, Performed Data Analysis and migrated data toForceplatform using Data Loader.
• Written Test Cases for checking out the 75 percent of the code coverage and deployed the SFDC data using eclipse IDE.

Environment: Saleforce.com platform, Apex Data Loader, Custom Objects, Custom Fields, Custom Tabs, Workflows and approvals, SOQL, SOSL,Force.com IDE plug-in for Eclipse V3.6, Sandbox, Classes, Triggers, Reports and Dashboards.

Confidential: Las Vegas, NV

Salesforce Developer/ Admin

Responsibilities:

• Created user Roles and Profiles and sharing settings.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Worked on various Salesforce.com Standard Objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Performed the roles of Salesforce.comDeveloperandAdministratorin the organization.
• Worked closely with the mobility team and business team to get a high level overview of the wireframes and requirements.
• Worked closely withsalesteam and business analysts, performed detailed analysis of business and technical requirements, and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Designed various Web Pages in VisualForcefor capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma-separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Followed Agile methodology for the execution of day to day work related activities.
• Administrated and monitored the company'sSalesforceCRM application.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Environment: Salesforce, Visualforce, Apex, VisualforceData Loader, Wireframes, Quality Center, Approval process.

Confidential: San Francisco, CA

Salesforce Developer/ Admin

Responsibilities:

• Interacted with various business user groups for gathering the requirements.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Developed various Custom Objects, Tabs, validation rules, Components.
• UsingForce.comdevelopertoolkit including Apex Classes and Visualforcepages to develop custom business logic.
• UsedForce.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Created Profiles, Roles and Page Layouts and also configured the Permissions based on the organization hierarchy requirements.
• Created Custom Objects and fields for transactional and contractual information.
• Encrypted sensitive data with Encryption Fields feature.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Developed Cascading Style Sheets (CSS) for creating effects in Visualforcepages.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used field level security along with page layouts to manage access to certain fields.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.

Environment: Salesforce.com platform, Apex Language, VisualForcePages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Validation Rules, Reports, Custom Objects, Email Services, Escalation rules, Auto-response rules, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential: Houston, TX

Java Developer

Responsibilities:

• Participated in analysis, design and implementation of the product using development methodologies.
• Enhanced the front-end UI using HTML, CSS java scripts, JSPs and established backend connectivity using JDBC.
• Updated the System Appreciation Documents with documentation for new enhancements, releasenotes and installation guides.
• Worked on WebSphere Application server for deployments and maintaining the applications.
• Involved in Top logy Network diagrams using Microsoft Visio.
• Prepared design document, Unit test Plan, test data and System Test Plan documents.
• Moved code to higher versions raising PPM requests and PVCS Version Manager.
• Participated in Peer Code Review and Group Code Reviews.
• Used Log4j for logging.
• Successfully completed UAT support and Production support.

Environment: JAVA/J2EE, SQL, JSP, HTML, CSS,JavaScript, MS SQL Server, IBM Rational ApplicationDeveloperv8.5, IBM WebSphere Application Server v8.5, Service Now, HPQC and PVCS Version Manager

Confidential

Java Developer

Responsibilities:

• Involved in system coding and testing, all performed in accordance with the established standards and supervision.
• Developed the project using SDLC Waterfall Methodology.
• Design and Development of User interface (GUI) using Java Server Faces (JSF) with JSTL, HTML, JQuery, Ajax, CSS
• Written JSF managed beans for discounts and loan modules.
• J2EE Architecture was a combination of Apache Struts implementing MVC model.
• Developed the business logic using Java Beans and Session Beans.
• Developed view pages and Java Beans (Flex, Java Beans, HTML, SQL).
• Developed system to access to legacy system database using pure JDBC native drivers.
• Modeled EJBs and other classes using Rational Rose.
• Developed procedures, user interfaces and error handlers for bookkeeping and RMB transaction modules (SQL).
• Consumed SOAP Web Services using Apache Axis 1.2
• Developed and Unit tested individual module using JUnit.

Environment: Java5,J2EE, JDBC, JSF, Apache AXIS 1.2, SOAP, EJB 2.0, XML, SQL, JMS, Apache Tomcat 5, Oracle 10g, JUnit, CVS and TOAD