PROFESSIONAL SUMMARY:

• Overall 7+ Years of professional Software Development Experience with strong Object Oriented Analysis, designing and programming technical skills including 7 years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as developer and administrator
• Experience in Administration, Configuration, Implementation and Support of Salesforce CRM.
• Experience in SFDC Administrative tasks like creating Profiles, Permission Sets, Roles, Users, Record Types, Email Services, Reports, Dashboards, Tasks and Actions.
• Experience in creating and up keeping comprehensive reports and dashboards.
• Hands on experience in implementing security and sharing rules and Apex Language.
• Experience in creating the Validation Rules, Approval Process, workflows for automated lead routing, lead escalation and Email Alerts.
• Experience with data cleansing and import/export and ETL of large volumes of data
• Experience in working with Relational databases, Data modeling, Database concepts and Data management
• Experience in designing and developing Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Experience in using the Force.com Explorer to browse data model schema, custom objects, fields, build and test SOQL queries.
• Experience in using different data tools like Apex Data Loader, Import Wizard, SFDC Data Export, and Mass Delete.
• Experience in using Force.com Web services API for implementing web service
• Experience in producing access to data from different users developing Visualforce pages. Integrated SOAP Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Experience in Deployment, deployment from one environment to different environments
• Experience in AJAX, Java Script and CSS, HTML, DHTML.
• Excellent written and verbal communication skills to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.
• Extensive experience in Manual case creation, Web - to-Case, and E-mail-to-Case Creation.
• Experience with understanding debug logs and solving bugs and modifying the existing systems as per the user’s and the client requirements.

TECHNICAL SKILLS:

SALESFORCE TECHNOLOGIES: Apex, SOQL, Triggers, Custom Objects, Fields, Relationships, Profiles, Permission Sets, Validation rules and Workflow rules,Apex Data Loader, Import Wizard, SFDC Data Export, and Mass Delete, API Integration, Reports and Dashboards.

SALESFORCE API TOOLS: Eclipse Luna, Force.com Eclipse IDE Plug-in, Force.com Explorer, Offline Edition.

SALESFORCE INTEGRATION TOOLS: Data Loader, Salesforce for Outlook Integration

LANGUAGES: C, C++, Java, PL/SQL, Apex

DATABASES: MS Access, MySQL.

OPERATING SYSTEMS: Windows NT / 2000 / XP Pro / Vista/7/8.1, Windows Server / 2008/2012, Macintosh, Linux, Unix

JAVA TECHNOLOGIES: Java, Servlets, JSP, JavaScript

WEB TOOLS: JavaScript, jQuery, CSS, PHP, HTML, XHTML, XML, Bootstrap, Java, GitHub, WordPress

PROFESSIONAL EXPERIENCE:

Confidential, New York City, NY

Salesforce Developer

Responsibilities:

• Discussed and analyzed the requirements with the business team and converted the requirements into detailed technical requirements.
• Preparation of design documents of various silhouette applications based on the gathered requirements.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, SOQL, Packages, Visualforce Packages for various functional needs of the application.
• Developed the Custom objects, Validation Rules, Formula Fields, Page layouts, Custom tabs, Components, Custom Buttons and Links.
• Performed administration activities for SFDCincluding System Configuration, Analytics Reporting, Data Migration, User Acceptance Testing, End User Development & Delivery and System Testing.
• Created Custom Objects and defined Lookup and Master-Detail relationships on the objects and created Junction objects to establish many-to-many relationship among objects.
• Created Email templates for inbound emails using Visual force for the clients and customers.
• Worked on various Salesforce.com Standard Objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Implemented Service Cloud and worked on administration tasks like creating page layouts, building custom objects, configuring workflows and validation rules and generating reports and dashboards.
• Implemented Web-to-Case, Email-to-Case to track Cases from the website.
• Implemented Integrations with Microsoft SQL Server, Informatica and Cast Iron.
• Created different Workflow Rules and Approvals for various campaign processes.
• Maintained data cleanliness and accuracy by adding Custom Validation Rules and Triggers.
• Performed various Data Migration activities like Insert, Update, Upsert, Delete and Export using Apex Data Loader.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Created various Reports (Summary Reports, Matrix Reports, Pie Charts, Dashboards) and Report Folders to assist managers to better utilize Salesforce to track the Cases and configured various Reports for different user profiles based on the needs of the organization

Confidential, Iselin, NJ

Salesforce Developer/ Admin- Integration

Responsibilities:

• Development experience with Salesforce, building applications using the full set of Salesforce customizations & automation features
• Worked on Salesforce Configuration creating the custom objects, fields and customizing them by adding buttons, links and actions.
• Created workflow rules and triggers for Email alerts, Tasks and Outbound Messages.
• Demonstrated Salesforce declarative capabilities, including Process Builder, as well as hand-coding of APEX & Visualforce pages/controllers.
• Experience Understanding of Salesforce best practices for design & coding, including when to choose code over declarative.
• Worked on Single sign on(SSO) through a web tab within the IFrame.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed various Visualforce pages for the standard and custom controllers as per organization requirements.
• Experience in using Salesforce integration APIs with .Net application for a two-way communication using SOAP service.
• Integrated SOAP Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Good Knowledge on Batch Processes with an experience in writing Batch Classes and scheduling the jobs to send API Callouts.
• Worked on writing the Test classes to achieve 80% code coverage to deploy.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Created Buttons on Contacts and Leads objects which redirect to a Url using On-Click JavaScript.

Environment: Saleforce.com Platform, Apex Language, Pages, Apex Triggers, Web Services, SOAP UI, Reports, Custom Objects, Custom Tabs, Email Services, Permission sets, Roles, Profiles, Windows XP.

Confidential, Columbus, Ohio

Salesforce Administrator/Developer

Responsibilities:

• Coordinating with Business Analysts in requirement analysis meetings to gather requirements up to the mark.
• Enhancement of existing system with adding additional functionalities by Developing custom objects, custom fields, changing Page Layouts, Apex Classes, Visual force pages, Triggers, Workflow rules, Validation rules.
• Created custom objects, Visual Force pages, triggers, validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Developed Apex Triggers, Apex Classes and Test Methods
• Created custom controllers implementing complex code for retrieval from Salesforce to Visual Force pages.
• Customized standard salesforce objects like Accounts, Contacts, case management and solutions.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Always wrote test methods with code coverage of 80-100%.
• Used Salesforce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• Created an interactive UI to improve customer experience while recording the damage incurred to the property using Adobe Flex.
• Presented large data volumes in salesforce.com and obtained interactive graphs using Flex.
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into SFDC.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Custom Tabs, Email Services, Security Controls, Eclipse.

Confidential

 Developer / Administrator

Responsibilities:

• Performed the roles of Salesforce.com Developer and Admin in the organization.
• Translated Email templates, visual force pages, custom objects/fields using Custom labels and Translation workbench.
• Global Admin and Supported 700+ User Licenses in resolving almost all user related issues.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Extensively worked on customizing case management by creating Assignment rules, Auto response and escalation rules.
• Implemented pick lists, dependent pick lists, lookup, master detail relationships, validation and formula fields to the custom objects.
• Developed Visual Force Pages According to the functional Requirement.
• Created workflow rules and defined related tasks, email alerts, and field updates and Mapping them to the existing functionalities and Objects.
• Imported Excel-based customer data into Salesforce using Data Loader.
• Involved in Migrating Configuration, Data between Two Salesforce production Organizations.
• Integrated Salesforce CRM with Microsoft Outlook, Microsoft Office to import contact information and Reports.
• Customized the Dashboards to the track usage for productivity and performance of their sales teams.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

Environment: Salesforce.com, Security Controls, Sharing rules, relationships, Web service, XML, Force.com IDE, HTML, CSS, JavaScript, Apex Classes, Controllers, Visual Force Pages, Custom Objects, Tabs, Email Services, Workflow & Approvals, Reports, Data loader.