SUMMARY:

• Enterprise system cut - over Experience with SAP & Oracle
• Directional/Change management during periods of uncertainty & executive turnover
• Behavioral & performance management
• Corporate Banking
• Order to cash revenue cycle expertise

TECHNICAL SKILLS:

Software: Windows, E1, SAP, Oracle, Solomon, Discoverer, Microsoft Office, Lotus, AS400/Software 2000 Systems, M & I.

PROFESSIONAL EXPERIENCE:

Confidential

Shared Financial Service - Treasury Manager

Responsibilities:

• Build & Design improved financial processes
• Develop & manage cash forecast for 9 entities
• Manage company-wide Revenue Cycle
• Manage, develop & report financial metrics
• Plan & Direct all reimbursements, billing & payables
• Manage Companywide AR for 9 entities
• Billing / Pricing compliance
• Analyze & resolve Underpayments
• Manage compliance
• Manage and mentor a staff of 12 -15
• Collaborate with IT, Accounting & liaison with all levels of the organization
• Maintained all banking (40 accts - 9 institutions) /merchant & third party relationships.
• Manage Banking- account schematics, conversions, acct funding.
• Maintained all banking/merchant and third party relationships.
• Manage FX strategy
• Managed Credit card compliance- Internal Process & External i.e. PCI
• Manage all Audit & Bank requests
• Acknowledge, manage & report all investor contributions
• Led and managed procurement & established an electronic PO system
• Vendor Rationalization/ Customer rationalization
• Developed a metric based system to improve staff performance & improve service levels
• Implemented lockbox solutions for all entities
• Implemented an electronic image storage and approval routing system for PO’s & Vendor
• Managed Accounting & Data cutover for 4 integrations and 2 new entities
• Built ACH platform across the company in Canada & the US

Confidential, Bedford, MA

Director of Credit

Responsibilities:

• Managed all Cash application activities
• Manage all billing / credit / billing and Cash application staff
• Managed a team of 12 plus led multiple off site staff
• Implemented a performance management environment
• Developed KPI’s by job scope to improve performance
• Revamped team set up to maximize performance
• Deliver best in class customer support within a learning environment while driving customer satisfaction. Ensure customer alignment through segmentation.
• Develop and maintain customer satisfaction metrics related to service, phone statistics and individual production versus goals.
• Set and achieve deliverables for all team members, improve internal cross-functional processes and drive change through .
• Manage Billing system - invoicing and data, Credit card- banking relationship, wires, ACH and bank reconciliation.
• Ensure Tax Staff is compliant by state/ region; maintain tax data for compliance.
• Credit and Risk Evaluation at customer/region level, establish and maintain credit lines for customers, manage bad debt reserve, all cash activities.

Confidential, Saugus, MA

Credit Manager

Responsibilities:

• Wrote and implemented the Credit Policy for the United States
• Managed a team of 7 AR staff
• Managed All transaction activity
• Responsible to reconcile AR related GL’s
• Assisted in Management of Shared Service Center (U.S. Team) to Increase days payable while decreasing DSO
• Tested shared service system for IT improvement
• Assisted in the transition and system implementation / from Oracle to E1
• Assisted in a corporate US bank conversion
• Implemented ICS (Swiss Version of SOX)
• Manage the Credit and Collection team toward both corporate and regionally established goals.
• Responsible for team compliance of ICS (Swiss version of SOX).
• Manage to achieve all related accounts receivable targets and cash goal.
• Negotiation with banks and third party financiers and review of all third party collections measures Reporting of all A/R related G/L’s by product line.
• Lead US Credit Managers toward compliance of ICS, System conversion, adherence to US Credit Policy.

Confidential, Westford, MA

Credit Manager

Responsibilities:

• Managed EDI, email Invoice - EFT- ACH customer strategy
• Led Customer Service Team for the Americas on an Improvement Initiative
• Managed Acquisition transition for Revenue and Customer Service
• Lead Role in Sox auditing and compliance
• Manage the Credit and Collection team within the order to cash cycle. Responsibilities include; country/region risk analysis, SOX404 compliance and, customer support, account visits, cash collections, cash posting, reconciliations, credit/debit memo approval, manage a team of 5 with two worldwide managers.
• Partner with Sales Management / Directors to develop and execute revenue growth opportunities by region/country and account. Manage customers toward an electronic strategy via EDI, EFT and ACH.

Confidential, Boston, MA

Revenue Team Manager

Responsibilities:

• Created a Metric based system of monitoring individual performance vs goal - Adopted and rolled out across the Gillette North America Customer Support Group.
• Created a cash forecast tool used by North American Operations Analysts
• Revenue Representative for the Gillette acquisition team - Zooth Intergration
• Led Revenue teams in the system transition and implementation from Oracle to SAP
• Led the integration with Canadian banks to implement EDI Remit and conversion to US standard
• Participate in Product Launch team
• Lead Revenue role in Sox implementation
• Manage all aspects of Revenue customer focus team of 25 people while reducing costs (headcount- salaries, expenses etc.) Reviewing outside contractors and third party vendors and reduce costs by creating efficiencies within Revenue and Value Chain. Responsible for all oversight, hiring,, and performance evaluations.