SUMMARY

• Having 9+ years of IT Experience across software system analysis, development, and administration in Salesforce.com
• Currently a Technical Lead working in working in Confidential & Confidential Project
• I have worked in Confidential 3 years, and worked on Coach, TPO, BIDS as a developer and support project lead roles
• Expertise on Salesforce Application Development, Administration, Deployment, Data Migration
• Experience in Lighting Components, LWC and Integration
• Proficiency in administrative tasks like creating Profiles, Roles, Users, Workflows & Approvals, Reports & Dashboards, Developed Formula fields, Validation rules.
• Worked on the support and development projects
• Extensive experience on Apex class, apex Trigger, Visualforce Pages, Controllers, Batch Apex, Schedulers, Test Classes and SOQL, SOSL
• Worked on Waterfall model and Agile methodology projects.
• Implemented security and sharing rules Confidential object, field, and record level for different users Confidential different levels of organization.
• Participating in design reviews & walkthrough and suggestions provided for optimized technical solutions.
• Communicating design decisions and details to team members, clarification of issues reported from team.
• Coordinating with team and status reporting to achieve successful construction and completion of project.
• Extensive work experience in designing custom objects, custom fields, Page layouts, custom Tabs, custom
• Implemented security and sharing rules Confidential object, field, and record level for different users Confidential different levels of organization.
• Also created various profiles and configured the permissions based on the organizational hierarchy.
• Experience working with Force.com IDE, Data Loader and salesforce.com Sandbox environments.
• Excellent team player, self - motivated, quick learner with good communication skills and trouble-shooting capabilities.
• Working in different phases of software development life cycle including, Designing, Coding, Testing, Implementation and support, Business analyst

TECHNICAL SKILLS

SALESFORCE TECHNOLOGIES: Salesforce.com, Force.com, Web services, Salesforce Lightning web component, REST, SOAP

WEB TECHNOLOGIES: HTML, Visual Force

Ide: Force.com IDE, Eclipse, CI/CD

Tools: & Utilities: Apex Data Loader, Demand Tool.

Programming Languages: Apex, Visualforce, Lighting

Databases: SQL, Cloud

Domain Knowledge: Telecommunications, Health Care & Pharma, CRM, Finance, Marketing

PROFESSIONAL EXPERIENCE

Confidential

Technical Lead

Environment: Sales Cloud, Service Cloud and Integration

Responsibilities:

• Writing the gathered requirements as User stories in Itrack (Jira), after multiple discussions with different functional product Owners of different countries.
• Modelling the requirements, drawing data models with impact analysis connecting different key entities of the system.
• Analyzing the impact of new requirements, designing against existing System to provide optimized solution.
• Coordinate Customer, architect & developers, testing team, data team and support team.
• Worked on the User stories
• Involve in discussions (functionally & technically) with architect to design the system according to the end user’s requirements
• Verifying the data which is being loaded into the production, identifying the errors in the data & getting corrected by the users.
• Work on Critical production issues to resolve show stoppers for the end Users.
• Participating in the meetings conducted by business owners to assimilate the functionalities of the domain.
• Set the user expectations based on the timelines achievable.
• Responsible in handling team and code review and deployment.

Confidential

Techno/functional Lead

Environment: Sales Cloud, IQVIA, Service Cloud, Wave analytics, Communities

Responsibilities:

• I have handing the Critical P1 issues based on the priority.
• Worked on Sprint user stories
• Worked with IQVIA product team and fixed the production issue
• Handing the team and helping to Team.
• Coordinate with External vendor and solved the integration issues
• Involved in code optimization and tracking of development and support cases activities day to day.
• Involved in User stories and solution approaches
• Daily Interacting with Users and customers and solve their issues
• Involved in code optimization, code review and tracking of development activities day to day

Confidential

Lead

Environment: Sales Cloud, Service Cloud, Wave analytics, Communities

Responsibilities:

• I have handing the Critical P1 issues based on the priority.
• Handing the team and helping to Team.
• Involved in code optimization and tracking of development and support cases activities day to day.
• Involved in User stories and solution approaches
• Daily Interacting with Users and customers and solve their issues
• Involved in code optimization, code review and tracking of development activities day to day.

Confidential

Technical Lead and Support Lead

Environment: Salesforce Lighting, apex, Visualforce, Force.com

Responsibilities:

• Involved with different cross-functional teams to gather the requirements.
• Created new custom objects and worked on relationships between objects to suit the organizations business needs.
• Worked on page layouts, custom tabs, visual force pages, custom reports and Dashboards.
• Created Custom Objects and defined lookup and master-detail relationships on the objects.
• Also created junction objects to establish connectivity among objects.
• Involved in code optimization, code review and tracking of development activities day to day.
• Developed test classes for test code coverage to migrate components to production.
• Developed batch classes to notify business users in the application.
• Implemented customized reports as per requirements.
• Developed and Customizing salesforce.com applications based on the user needs.
• Deployed Objects, Apex classes and Visualforce pages custom functionality.
• Created work flow rules and email templates.

Confidential

Developer and Support analyst

Environment: Salesforce.com (SFDC)

Responsibilities:

• Involved with different cross-functional teams to gather the requirements.
• Worked on the production support and solve the issues.
• Implemented customized reports as per requirements.

Confidential

Senior developer/Support Analyst

Responsibilities:

• Involved in meetings with on-site coordinator for requirement gathering.
• Involved in code optimization, code review and tracking of development activities day to day.
• Developed test classes for test code coverage to migrate components to production.
• Developed batch classes to notify business users in the application.
• Implemented customized reports as per requirements.
• Developed and customizing salesforce.com applications based on the user needs.
• Deployed Objects, Apex classes and Visualforce pages custom functionality.
• Created workflow rules and email templates.

Confidential

Developer

Responsibilities:

• Involved with different cross-functional teams to gather the requirements.
• Created new custom objects and worked on relationships between objects to suit the organization s business needs.
• Worked on page layouts, custom tabs, visual force pages, custom reports and Dashboards.
• Created Custom Objects and defined lookup and master-detail relationships on the objects.
• Also created junction objects to establish connectivity among objects.
• Created profiles and implemented Object level, field-level and record-level security.
• Migrated huge data legacy application into Salesforce using Dataloader
• Create Custom Report and building dashboards for it.

Confidential

Admin and Developer

Responsibilities:

• Involved with different cross-functional teams to gather the requirements.
• Created new custom objects and worked on relationships between objects to suit the organizations business needs.
• Worked on page layouts, custom tabs visual force pages, custom reports and Dashboards.
• Developed Apex classes and controller classes. And Created and managed complex workflows, approvals, data.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Created Custom Objects and defined lookup and master-detail relationships on the objects.
• Also created junction objects to establish connectivity among objects.
• Created profiles and implemented Object level, field-level and record-level security.
• Write Some Validation Rules for Records and SOQL and SOSL statements.
• Create Custom Report and building dashboards for it.

Confidential

Salesforce Developer and Administrator

Responsibilities:

• Involved in the implementation of CCH module.
• Developed the CCH object detail and home pages using visualforc.
• Involved in gathering the requirements from Client for building the application and queries from Business Users.
• Customizing and designing using Salesforce.com in accordance with the requirements.
• Responsible for creating validation rules and workflows in Salesforce.com.
• Generate reports and scheduling report runs in Salesforce.com
• Developed public Salesforce sites pages.

Confidential

Salesforce Administrator

Responsibilities:

• Involved in business process reviews and reviewed the systems and related documentation
• Involved in customization of the apps to suit the functional needs of the organization
• Designed and Implemented Page layouts and Custom tabs to suit the needs of the application
• Worked with various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Campaigns, Reports and Dashboard
• Created pick lists, dependent pick lists, lookup fields, junction objects, master detail relationships and formula fields
• Created user Roles and Profiles and given them Security controls and shared settings
• Created workflow rules and defined related tasks, email alerts and field updates
• Designed and developed validation rules and configuration within Salesforce.com