SUMMARY:

• I seek a position as a systems/network administrator or I.T. operations specialist where I will be able to leverage my broad knowledge, in - depth I.T. experience and leadership skills in a manner which will allow me to be a positive contributor, a resource for my team mates, and trusted solution provider for the company’s clients and employees.

TECHNICAL SKILLS:

Specific: Microsoft Windows Server 2000 & 2003; Microsoft Windows Desktop O.S. (All versions); Apple OS X; Linux (Ubuntu, Red Hat); Unix System V; Active Directory and Group Policy Objects; Microsoft SMS/SCCM; TCP/IP; CIDR Subnetting; DNS; DHCP; WINS; Cisco and MediaTrix VoIP; RDP; VNC; DameWare; Citrix; Nortel PBX; Microsoft Office (All versions); Symantec and McAfee security and anti-virus suites; Cisco and Nortel VPN; Confidential - Confidential Open View Service Desk; Dell and Toshiba laptop and desktop hardware repair; Cisco router, switch, content engine, and WAP basic configuration; Cable installation for Ethernet and Token Ring networks; Symantec GHOST and Acronis TrueImage; Witness Systems agent monitoring.

PROFESSIONAL EXPERIENCE:

Confidential, Boulder, Colorado

Information Technology Technician II

Responsibilities:

• Information Systems Department team member providing full - spectrum systems support for the University s health clinic comprised of approximately 250 medical and administrative staff members. Supporting electronic medical records systems; Document and medical records scanning systems; Windows and Macintosh desktop systems and Windows server systems (both physical and virtual), and Citrix thin client solutions. Providing end user support including applications support and, hardware and software troubleshooting and repair.

Confidential, Golden, Colorado

Technical Support Engineer (Contract)

Responsibilities:

• Member of an I.T. support team providing complete end user workstation and LAN support in a heterogeneous business and laboratory environment. Daily activities include workstation imaging, configuration, and deployment; troubleshooting of end user software and hardware issues on Windows, Macintosh, and Linux/Unix systems; managing sensitive and confidential U.S. government computer systems; providing hardware break/fix for Dell and Apple desktop and laptop systems.

Confidential, Denver, Colorado

Technical Support Engineer II

Responsibilities:

• With the completion of the merger of Sprint and Nextel, my focus as team leader became the integration of two disparate I.T. teams from each of the former companies and of redefining my new role as a senior technical support engineer. I worked closely with the new management in cross the new team and coordinating existing projects inherited from both companies. Responsibilities include supporting telecom billing and fraud systems and customer relations functions at multiple large call - centers, supporting revenue generating pre- and post-sales organizations, and agent service quality monitoring systems.
• Team Leader of an operations team responsible for the daily support of line - of-business computer systems and network equipment in office, retail, and backbone infrastructure locations throughout Colorado, Wyoming, and Nebraska. Duties include allocating personnel and equipment resources; managing break/fix operations and inventory; executing and managing local portions of nationwide I.T. infrastructure projects; Maintain daily contact with internal corporate business unit clients and retail locations supporting connectivity issues, software applications, and hardware break/fix activities. Act in a consulting capacity to internal customers on I.T. related projects.

Confidential

Client Support Analyst IV

Responsibilities:

• Member of an operations team responsible for the maintenance and troubleshooting of enterprise networking components interconnecting 10 cities throughout the western U. S. Duties include managing a Banyan Vines enterprise network of 1200+ users operating in a TCP/IP based, mixed Ethernet and Token Ring architecture wide area network interconnected by various models of Cisco routers and switches, T1, x.25 and Frame Relay circuits.
• Skills include managing enterprise domain name service (DNS) and IP subnets; Banyan Vines and Windows NT domain based networks; configuration and troubleshooting of network client operating systems; installation and management of remote print server devices and Token Ring and Ethernet hubs and switches; troubleshooting LAN/WAN connectivity issues and coordinating travel to remote sites for scheduled upgrades, repairs and network installations.
• Extensive experience in small to large scale workstation deployments and desktop support. Maintain daily contact with internal corporate business unit clients supporting connectivity issues and supported software applications. Act in a consulting capacity to internal customers on I.T. related projects.

Confidential, Denver, Colorado

Distributed Systems Engineer II

Responsibilities:

• Founder, Adirondack Computer Services (Registered in the State of Colorado as a sole proprietorship). Provided systems analysis, planning, deployment, troubleshooting, and hardware repair services for small business and home office clients.

Confidential

Information Management Officer

Responsibilities:

• As communications platoon leader I was responsible for all communications and computer operations. Tasks included deployment and maintenance of desktop and laptop computer systems in a field environment and office automation support in the garrison.