Salesfore administrator Resume

SUMMARY:

Talented salesforce administrator and business analyst with significant experience in both fields. As a Salesforce Administrator and Business Analyst, I’ve worked on multiple projects where I would meet with the stakeholders, colleting their requirements and create the BRD (Business Requirements Document).
I have extensive experience creating multiple custom apps, custom objects, fields with validation rules and formulas. I’ve also automated many tasks for the business by developing triggers and workflows, and for our Sales team and management I created very valuable and beneficial reports and Dashboards. Of course, I also handle security, such as creating users and disabling them. I have great knowledge on using salesforce clouds such as Marketing, Sales and Service clouds.
Have excellent communicate skills as well as collaborate with cross - functional business partners and technical teams. Committed to outstanding work to ensure accuracy, provide effective Salesforce CRM solutions, while generating cost and time savings for organisational excellence.

TECHNICAL SKILLS:

Technology and Tools: Have very good knowledge of Salesforce CRM, Salesforce Classic & Lightning, Apex Triggers, Apex Classes, Visual Force Pages, Workflow, Approvals & Process Automation, Dashboards, Reports, Validation Rules, Formula, Custom Objects, APEX Data Loader, Service Cloud, Sales cloud, Pricing Also have experience in MS Word, MS Excel, MS PowerPoint Experience in two International organizations giving a broad understanding of the required tasks.

PROFESSIONAL EXPERIENCE:

Salesfore administrator

Confidential

Responsibilities:

Advancing the company’s performance by completing mass data imports/exports using the API tool, lead management, audit, and resolve data integrity issues such as merging duplicate records and establishing proper ownership of existing accounts and contacts in accordance with sales territories.
Improving the business sales in the market by performing an excellent job on Marketing cloud. Creating campaigns to attract more leads to the business also using reports and dashboard to manage the performance and make sure that the campaign is going in the right direction.
Perform a regular backup of the contacts and account cloud information. I export the information by using a data loader and save them in a CSV file.
Helping users to view their required information on one page without scrolling up and down by developing VisualForce pages on Salesforce Lightning.
Upgraded apps from Salesforce Classic to Lightning to develop a rich user interface and better pages interaction
Closely involved in all phases of SDLC (Design, Development, Testing {Unit Testing, System Integration Testing, UAT} and deployment from Sandbox to Production)
Developed Custom tabs, validation rules, Approval Processes, and Auto-Response for automating business logic
Developed, managed, maintained, and customized page layouts for Products, Opportunity, Contacts, and Accounts depending upon user roles, custom fields, Reports, Dashboards, and other salesforce objects and functions, while assisting the executive teams to view Sales Pipeline dashboards for developing proactive strategies
Created and maintained Profiles, Roles, and Page Layouts, Record Types, and Configured the permissions based on the organization hierarchy requirements.
Developed and implemented various Custom Objects, Picklists, Validation rules, Formula fields, Master-Detail, Lookup relationships, and Tabs.
Designed Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates, and Email generation.
Worked closely with clients to gather requirements and had a thorough understanding of interpreting business needs, translating them into operational requirements, and converting them to technical specification documents.

Medical receptionnist

Confidential

Responsibilities:

Main responsibilities are dealing with Confidential ts' queries, ultrasounds reports, faxes, and prescriptions. • Also answer the phone, making appointments and/or cancel appointments, scan and file documents into Confidential ts' notes.

Medical summariser

Confidential

Responsibilities:

Summarizing medical records and transfer data into Vision and recoding Confidential ts' records.
Cover reception answer the phone, making appointments and/or cancel appointments.
Print prescriptions and file them to be ready for Confidential ts to collect.
Along to that I trained three of the staff members on how to summaries medical records using Vision.

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