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Information Technology Consultant Resume

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Allentown, PA

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OBJECTIVE:

  • To obtain a fulfilling role with a growing company that best utilizes my talents and experience in a productive manner.

SUMMARY:

  • Completed conversion to Nortel CS1000e VoIP system well within budget and time constraints completed buildout of remote Tucson office for Confidential completed implementation of Confidential &T’s Route It and VoiceTone platforms for IVR and 1+ inbound routing completed significant increase in PBX resources, from a 4 - PRI system to 32 PRIs, multiple partner sites, and a remote survivable gateway

PROFESSIONAL EXPERIENCE:

Confidential, Allentown, PA

Information Technology Consultant

Responsibilities:

  • provide search engine optimization consulting and updating where necessary- Prepare basic wordpress website for upcoming business launch Consolidate organize file structure and create new organizarion framework for ease of use and future projects

Confidential, Allentown, PA

Information Technology Consultant

Responsibilities:

  • review business and personal requirements for multi - platform (Windows and OSX) PC infrastructure purchase and prepare new MacBook Air, new Dell Windows 8.1 desktops, and various iPhones/iPads provide on-site support to users in a multi-platform environment provide phone-based support to users on multiple platforms provide on-site and phone support for smart phones, tablets, and hand-held devices provide engineering support for Avaya OneX phone system
  • Provide upgrade path and engineering for OneX phone to hosted VoIP telephony service
  • Administrate and support Caterease catering business management suite Administrate and support Active Directory environment with MAC Osx inclusion Administrate and support networked Quickbooks financial management suite Administrate and support various legacy hardware and software as needed

Confidential, Bethlehem, PA

MDF Technician/Cognos Administrator/Telecommunications Engineer III

Responsibilities:

  • provide support to users using Microsoft Exchange and other email clients to resolve connection and other issues provide phone - based support to users in a variety of proprietary applications to resolve usage, connection, and software failure issues provide phone-based support for Blackberry phones and connection issues to resolve connection and usage issues transition to Telecommunications
  • Engineer role to expand PBX and Telephony functions to various acquired companies and newly-built offices gather business requirements for VoIP telephony platform gather specifications for new hardware from vendors for VoIP platforms negotiate support and new hardware contracts with multiple vendors investigate, recommend, and ultimately prepare new hardware that meets all manufacturer specifications and business requirements for VoIP telephony program and administration desktops/laptops negotiate contracts for long-term support of VoIP and other systems Administrate and support multi-homed
  • Nortel CS1000e PBX system Administrate and support NICE 4.1 recording platform Administrate and support Blackberry BES platform Administrate and support Cognos reporting platform Administrate and support Nortel Call Pilot voicemail system Administrate and support remote survivable gateway of CS1000e PBX complete telephone moves, adds, and changes in a timely manner consistent with customer-driven SLAs completely responsible for call route scripting -Administrate and support Avaya (Nortel) Element Manager systems

Confidential, Allentown, PA

Help Desk Technician/Desktop Services Technician

Responsibilities:

  • provide phone-based support for email, Microsoft Word, and other applications provide phone-based support for proprietary AS400 systems provide remote desktop support using Timbuktu RDP software to resolve variety of connection and usage issues provide support for desktop rollout of Windows 2000 systems across the PPL infrastructure build out systems for deployment to the PPL infrastructure

Confidential, Grand Canyon Village, AZ

Computer Operations Specialist

Responsibilities:

  • provide phone-based support for email, Microsoft Word, and other applications provide phone-based support for proprietary AS400 systems provide primary support for implementation of
  • Windows NT server system provide backup support and verification for the Park’s financial systems provide primary support for the Park’s reservation systems and network peripherals

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