PROFESSIONAL SUMMARY:

• 11 years of extensive experience in Software Engineering, ERP and CRM.
• 5+ Year of experience in salesforce.
• Experienced in activities related to SFDC, Saleforce.com setup, architecture, strategy, configuration, customization, administration, data migration and deployment of applications to Force.com platform for user groups.
• Experienced in creating roles, profiles, email services, page layouts, workflow alerts and actions, and approval workflow
• Designed formulas, junction objects and implemented various advanced fields like picklist, custom formula fields, field dependencies, validation rules, work flows, and approval processes for automated alerts, field updates, and email generation according to application requirements
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com.
• Experienced customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Experience in Data Migration using Import Wizard, and other integration tools like Data Loader.
• Good experience in using custom objects, workflows/workflow rules and approvals.
• Knowledge of Salesforce Communities
• Extensive experience in Agile Methodology of Software Development Life Cycle (SDLC), Scrum Methodology of software engineering processes.
• Excellent team player, self - motivated, quick learner with good communication skills and trouble-shooting capabilities.
• Experienced in full life cycle implementation (SDLC), testing and production support
• Provided customer with best practice solutions as related to Salesforce.com and CRM
• Hands on experience in communicating with business for requirements gathering, preparing functional specifications and technical design documents.
• Extensive understanding of QA methodology and Software Development Life Cycle (SDLC), Waterfall, Agile and RUP
• Worked as Quality Assurance Lead and thus have experience in Effort Estimation and Test Plan creation.
• Experience in writing Test plans, Test Cases based on the BRD and FRD.
• Experience working in all levels of testing including Smoke Testing, Functional Testing, Integration Testing, System Testing, Regression Testing and UAT
• Experience with CMS like Team Site.
• Extensive Knowledge of SQL Server.
• Possess knowledge of Windows and iOS.
• Excellent Team Building, Analytical, Interpersonal & Communication Skills and ability to learn and adapt to new technology and concepts quickly

TECHNICAL SKILLS:

Salesforce.com: Apex, Visualforce, Apex Triggers, Reports, Dashboards Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Salesforce.com, Roles & Profiles

Language: SQL

Testing Tools: Mercury Quality Center, Test Director

Bug Tracking Tools: Mercury Quality Center, Test Director, JIRA (IMS)

Operating systems: Windows, iOS, android

WORK EXPERIENCE:

Confidential, Jersey City NJ

Salesforce Administrator/Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization
• Performed the roles of Salesforce.com Administrator / Implementer/Consultant in the organization
• Involved in Communication with Business Team to develop sales and marketing strategy and managed customer, sponsor and partner relationships utilizing Salesforce/CRM automation.
• Involved in technical design for the functional requirements of implementation of Salesforce.com
• Worked on various salesforce.com standard objects, custom objects, triggers, classes, pages, custom buttons, reports, and custom tabs
• Created page layouts, search layouts to organize fields, custom links, related lists, and other functionalities
• Responsible for dealing with roles, profiles and Salesforce System Administrator activities
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic
• Worked on managing users, setting up public groups and queues, profiles, and implemented role hierarchies, sharing rules, security settings including filed level security
• Created profiles and implemented object and field level security to hide critical information on the profile users
• Setting up data sharing rules and execute configuration changes
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and report Folders to assist managers to better utilize Salesforce system as a sales tool and configured various Reports and for different user profiles based on the need in the organization
• Involved in Data Migration using Data Loader
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges

Environment: Salesforce.com platform, CRM Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, JavaScript and CSS

Confidential

Senior QA Analyst

Responsibilities:

• Working in Lean Kanban development model (agile model)
• Daily Kanban board meetings before start of work.
• Producing data in Content Management System TeamSite to publish data on website of Confidential for testing purpose.
• Test planning review for Confidential 's various Functional specifications.
• Functional and regression testing for both websites of Confidential .
• Cross browser testing of Confidential 's websites
• Mobile testing for Confidential 's websites
• Mobile testing for Confidential 's iOS/android App Explore and Learn.
• Collaboration with development and client.
• Directly reporting to PM for all QA activities.
• Logging bugs to JIRA.
• Verification the patches received against bugs, verify issues reported by clients.

Confidential, NJ

Senior Quality Engineer

Responsibilities:

• Worked as QA Team Lead and Functional Expert for important application modules like Season, Product and Costing modules.
• Working as Functional Expert for respective SQR and web reports.
• Did QA effort estimation of test planning?
• Attended Scrum meetings to discuss the progress of the project
• Analyzing RSD/FSD received from client and give feedback to QA project lead.
• Test plan writing / test case writing for functional, GUI validation, data driven testing.
• Reviewing Test scenarios and Test cases written by QA team members.
• Identified and executed positive and negative test cases and test scenarios and the data sets required to support them.
• Used Agile method for requirement gathering and wrote test plan and the test cases
• Imported Test Cases from external files to Mercury Quality Center and mapped them with requirements creating Requirement Traceability Matrix
• Test plan execution.
• Interacting directly with client Business Analysts (BA) for requirements and issue resolution.
• Testing application per Requirement document(s) using Test Director.
• Performed various types of testing includingfunctional, integration,smoke, and cross browsertesting and User Acceptance Testing (UAT).
• Log and follow up bugs with Development team
• Reviewed bugs logged by QA members.
• Verification the patches received against bugs, verify issues reported by clients.
• Verification and validation of application as RSD and FSD.
• Progress reports, defect reports and test execution reports were prepared and presented.
• Filed and linked defects to the requirements and sent email notifications to the developers using Mercury Quality Center.
• Leading the testing activity.
• Performed regression testing after the defects were fixed by developers.
• Executed SQL queries to validate and compare the actual and expected results