SUMMARY:

• Over 14 years of experience in client server application software development with strong hold on CRM (Salesforce.com, Siebel) with hands on experience in Apex Classes, Eclipse IDE, Visual Force Pages, Custom Objects, Workflows & Approvals, Dashboard, Reports, Triggers, SOQL, SOSL
• Experience with working on large customer accounts/projects in the US and India. I have expertise in managing complex projects through all life stages of SDLC, experience in working with cross - functional and multi-cultural teams in different geographies and hands on experience in translating business requirements to technical specifications.
• Skilled in engaging and empowering cross-functional teams to drive positive, lasting change and capitalize on continuous improvement opportunities.

TECHNICAL SKILLS:

CRM: SalesForce.com(APEX, Visual Force Pages, App Exchange, Service Cloud)Siebel 7.8, 8.0, 8.1, Siebel Tools, EIM,Oracle Business Intelligence Applications (Formerly Siebel Analytics)Databases: DBA - Oracle 9i, Oracle 8 and MS Access

GUI: Visual Basic 6.0, Visual FoxPro, Visual C++

Languages: JAVA (Applets, Swing, Servlets, JDBC), ASP, HTML, JavaScript, C, C++, Perl script

Operating Systems: Windows XP/2000/NT/9x, UNIX

Tools: MS Visio, MS Office, MS FrontPage, FoxPro 2.6

PROFESSIONAL EXPERIENCE:

Confidential - Columbus, IN

Salesforce Consultant

Responsibilities:

• Primarily focused on story building, sprint executions and retrospect sprint sessions for work intake and diagnosing business processes. Working with business users and product owners on identifying and solidifying the business and process requirements.
• Working with the end-users and enterprise UX team on defining UX requirements and framework. Working with other application teams on defining and documenting integration processes.
• Work with Salesforce COE team in defining standard best practices for development, integration and deployment
• Tested solutions to validate whether requirements have been met. Developed test plans, test scripts and test conditions based on the Business and System Requirements and Security implementations
• Configuration using declarative capabilities of Force.com for supporting profiles, permission sets and data sharing rules

Confidential - Deerfield, IL

Sr System Analyst/ Sr Developer

Responsibilities:

• The company migrated from Siebel to Salesforce.com for its CRM needs.
• Worked in a team to understand the Salesforce.com functionality and work processes, in order to adequately gather information for the conversion requirements. Identified desired results and provided an understanding of the challenges to expect during conversion.
• Worked on Publishing, distributing and ensure sign-off of the Business Requirements Document and control all changes through a formalized change request process.
• Worked with the team to create models to identify, validate, document and communicate requirements and the results of changes to the system and understanding on the Life Cycle of Development including Salesforce Deployment/Packaging effectively using Metadata API, ChangeSet and Ant.
• Worked on the Salesforce.com configuration and development and implementations with good command on Apex, Visual Force, controllers, triggers, batch processes, APIs and web services.
• Tested solutions to validate whether requirements have been met. Developed test plans, test scripts and test conditions based on the Business and System Requirements and Security implementations
• Provided end-user support in post-deployment phase. Assessed and evaluated all feedback to ensure that the requirements necessary to correct issues were addressed.
• Identified opportunities for improving efficiency/reliability of application portfolio and associated business processes for the next phase.

Confidential - Deerfield, IL

Sr Programmer/Analyst

Responsibilities:

• Worked as a Siebel Configurator and also as an EIM (Enterprise Integration Manager) developer.
• Using Siebel Tools extensively was involved in configuring and customizing the Applets, Views, Screens, Business Components and Business Objects for various conversions and enhancements over the years. Also worked on Business Process Automation techniques like Workflows, Business Services etc.
• Performed various EIM processes for data migration from other systems to Siebel Tables for all of the major entities like Contacts, Accounts, Activities, Opportunities, Quotes and Agreements etc.
• Worked on Integration for automated batch processes to load data from other legacy systems to Siebel. Worked independently with outsourced developer to build the integration piece. Gathered all the requirements and plan to migrate data from other systems to Siebel EIM Tables through Integration.
• Wrote complex Unix Scripts to run automated EIM batch process once the data is ready for load in Siebel EIM tables post integration run.
• Actively involved in gathering requirements, design and implementation for all the projects on Siebel within the team with major role play of SalesForce.com Functionality in Siebel during one of the projects.
• Also transferred all the SalesForce (SFDC) data in to Siebel using EIM by implementing all the business logic based on the requirements.

Confidential - Deerfield, IL

Programmer/Analyst

Responsibilities:

• Worked on design & development of Client Portal Application using J2EE technologies, Java framework, JSP, Servlets and WebSphere.
• The application mainly required developing a Portal to integrate the various Reporting Tools used within the organization for easy Client access. Also implement other features and tools for Client one stop need.
• Worked on Perl Scripts for the Integration piece to migrate data from one system to a central database.
• Worked with the internal Marketing team on the design and layout of the Portal.
• Worked through all the phases of SDLC to mark the project complete.

Confidential - Chicago, IL

Senior Analyst

Responsibilities:

• Integrated software application using VB and SQL to develop a project for finance group which allows client making various selections, searches and tracking of their account information and perform budget and forecast analysis.
• Worked on development, testing and production support of Crystal reports, SQL stored proceduresand ASP pages in the Reporting Web Application.
• Supported product testing which includes investigating SIRS, making bug fixes and retesting application components.
• Managed and implemented the Database Management System using Oracle to normalize and differentiate data.
• Created, tested and analyzed new reports, as well as enhancements to existing reports in Crystal Reports.
• Designed, coded and tested new or modified ASP pages that interact with Crystal Enterprise.