SUMMARY:

• I am an experienced, detail - oriented technical writer and editor, highly skilled in developing customer-oriented software and hardware documentation. I have a proven ability to consistently meet deadlines and produce quality material in a high-stress environment. I have experience collaborating with team members worldwide. I have excellent written and verbal communication skills.

TECHNICAL SKILLS:

Technology and Tools: ADE Adobe PageMaker Adobe Acrobat Adobe FrameMaker CMVC Corel WordPerfect Epic Editor HTML and SGML ID Workbench Lotus Notes Lotus WordPro MadCap Flare Microsoft Excel Microsoft Outlook Microsoft PowerPoint Microsoft Visio Microsoft Visual Studio Microsoft Word TechSmith Camtasia TFS Workbench vCenter Lab Manager Visual Studio Team Services

PROFESSIONAL EXPERIENCE:

Confidential, Austin, Texas

Senior Information Designer

Responsibilities:

• Develop new documentation for Help sites following two separate branches of product code.
• Condense documentation from both Help sites into one library of documentation.
• Write various types of documentation:
• Installation guides
• Upgrade guides
• Help files for iParts
• Task-based procedures for administrative Staff sites
• Task-based procedures for end user-facing public sites
• Work with Agile/SCRUM methodologies.
• Act as ScrumMaster for a team of three writers and one intern.
• Work with a two-week sprint delivery schedule.
• Support four development teams at once, all producing new enhancements and new features.
• Work with remote teams, including teams in Australia, New Zealand and the United Kingdom.
• Perform product testing.

Confidential, Austin, Texas

Senior Technical Writer

Responsibilities:

• Wrote back-end documentation for Oracle Retail Strategic Stores Solutions retail software suite and Oracle Retail Store Inventory Management (SIM) application as part of the Retail Global Business Unit (RGBU) at Oracle.
• Wrote customer-oriented Strategic Stores Solutions documentation across eight releases, including:
• Operations Guides for Back Office and Central Office applications, and Point-of-Service terminals.
• Implementation Guides for integrating Strategic Stores Solutions applications with coordinating retail applications.
• Wrote customer-oriented Store Inventory Management documentation to support four releases, including:
• Operations Guides
• Licensing Guides
• Release Notes
• Implementation Guides
• Created whitepapers for several products in the RGBU, including:
• Oracle Retail Advanced Inventory Planning
• Oracle Retail Predictive Application Server
• Oracle Retail Merchandising System
• Seibel Configuration
• Revised documentation for Sustaining Engineering defect-fix patch releases.
• Wrote Defect Reports that accompanied patch and hotfix releases.

Confidential, Austin, Texas

Technical Writer

Responsibilities:

• Wrote InfoCenter documentation for several topics related to iSeries and pSeries hardware.
• Wrote expansion unit documentation for iSeries and pSeries hardware.
• Wrote data-protocol adapter information for iSeries and pSeries hardware.
• Wrote all documentation with DITA.

Confidential, Austin, Texas

Technical Writer

Responsibilities:

• Wrote the following customer-oriented product documentation:
• Performance Tuning Guide
• C-Client SDK Programming
• Server Plug-ins
• Delivered an Administration Guide online, in both HTML and PDF format.
• Generated, updated, and maintained Help sets for new functionality.
• Sole writer for five Confidential Tivoli Directory Integrator releases delivered within an 18-month span.
• Developed end-user documentation in PDF and HTML for a database-integration application, including:
• All product Help panels
• Getting Started Guide
• Administration Guide
• Guide
• Readme
• Developed the Information Development Plan.
• Coordinated and managed review schedules, translation schedules, and publishing schedules.
• Collaborated with developers and contributors from around the world, including:
• Developers in Norway and Bulgaria
• Testers in India
• Joined the Confidential Directory Server team to lay the groundwork for the Confidential Tivoli Directory Integrator Information Development team.
• Sole editor for a team of 20 writers.
• Averaged 600 pages edited per month.
• Coordinated all editing schedules.
• Edited all documentation produced by the team, assuring compliance with Confidential standards.
• Kept writers aware of all changes to Confidential Style guidelines through classes and seminars.
• Trained several writers to serve as backup editors.

Confidential, Layton, Utah

Technical Writer

Responsibilities:

• Developed documentation supporting baseline release of software to U.S. Air Force, as part of the EMDAS (Extended Minuteman Data Analysis System) Replacement Program Systems Engineering Documentation team. Deliverables were released to the Air Force on time, with a high degree of quality.
• Developed insight and experience with military software documentation strategy.
• Edited and proofread various support documents, including:
• Software Users Manual
• Software Center Operators Manual
• Software Version Description
• System Specification
• Software Requirements Specification