SUMMARY

• Over 5+years of experience with Salesforce CRM Administration and Development.
• Hands on experience in configuring Salesforce.com - Custom objects, Roles, Profiles, Page Layouts, Workflows, Process Builder Flows, Validation Rules, Reporting snap shots, Email Services, Reports and Dashboards.
• Working knowledge in Service Cloud, Sales cloud and Communities implementation.
• Administered Salesforce Customizations, Workflow Approvals, Data Validation, Sales, Customer Service and Support.
• Extensive implementation experience of Salesforce.com org migration and integration with enterprise applications.
• Experience using demand tools.
• Deep Technical knowledge in Triggers, Apex Classes, Standard Controllers, Custom Controllers, Controller Extensions and Visualforce pages.
• Experience in writing SOQL and SOSL queries.
• Good experience in all phases of SDLC with expertise in Requirements Gathering, Analysis, Designing, Development and Testing.
• Worked in both waterfall and agile (Scrum) methodologies of software development life cycle
• Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills.

TECHNICAL SKILLS

Salesforce Technologies: Apex, Visualforce, Triggers, SOQL, SOSL, Workflow & Approvals, Formulas, Validation Rules, Email Templates, Roles & Profiles, Dashboards, Reports, SFA, Apex Data Loader.

Salesforce Tools: Force.com API tools (Data Loader), Force.com Excel Connector, Jitterbit, Data loader, Developer Console

Web Technologies: HTML, XHTML, XML, CSS3, AJAX, XRX, Java Script

Languages: Apex, C, VB, UML

Databases: Oracle, MS SQL Server, MySQL, MS Access

Operating Systems: Windows Variants, UNIX.

Office Tools: MS Excel, MS Word, Outlook, One Note.

PROFESSIONAL EXPERIENCE

Confidential, Coral Gables, FL

Salesforce Administrator/Developer

Responsibilities:

• Designed and developed various Salesforce custom applications, objects, page layouts.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Used field level security along with page layouts to manage the visibility and accessibility of fields for different profiles.
• Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Developed Workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Developed, launched and managed in-depth dashboards and reports for all team functions on both management and individual levels.
• Implemented Knowledge Dashboards & Reports AppExchange package for monitoring the usage of Knowledge Base.
• Involved in data mapping and migration of data from external sources to Salesforce.com Objects and fields.
• Implemented Knowledge for 250 users in Self Service Community.
• Migrating Classic to lightning experience and building Lightning components and pages.
• Maintained and supported various functional areas like Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes and Activities.
• Configured and maintained user security permissions in compliance with organizational needs.
• Designed various types of Email templates for auto response to customers.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Conducted sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.

Environment: Salesforce.com, Force.com, Apex Classes, Triggers, Controllers, Visualforce pages, Custom Objects, Records, Page Lay outs, Roles, Work flows,, SOSL, SOQL, Sales Cloud, Service Cloud, Dash Boards, Data Loader.

Confidential, Atlanta, GA

Salesforce Consultant

Responsibilities:

• Worked on Sales Cloud with Accounts, Contacts, Cases and Solutions to generate towards developing business.
• Performed Data Migration from home grown legacy system to Salesforce CRM.
• Using Service Cloud worked on customer service automation with our partners and customers.
• Used Community cloud to build deeper relationship with customers to provide better service and assist them through online.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Designed various HTML Email templates for auto response to customers and partners.
• Used Apex Data Loader, Demand tool for migration of data into Salesforce.com from external systems.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesfoce.com, checking for correctness of the data.
• Supported end users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Sales Cloud, Sales Cloud, Data Migration, Visualforce, SOQL, SOSL, Workflow & Approvals, Custom Reports, Dashboards.

Confidential, GA

Salesforce Administrator

Responsibilities:

• Involved in Configuring application using VF pages to meet the business requirements.
• Created and customized Objects, Fields, Tabs, Profiles and Reports.
• Created and Customized Workflows and Approval processes.
• Created email templates with required merge fields.
• Manage operational requests and troubleshoot issues, working with diverse user groups.
• Worked alone and as part of a team with troubleshooting mechanisms.
• Data migration using the salesforce.com Data loader and import wizard and migrated data from MS Excel / CSV files to SFDC.
• Created Customized object definitions, Fields, relationships and record types.
• Created Visual force pages with standard and custom controllers.
• Customized tabs for among different business users groups and centers and customized different page layouts and assigned them for different profile users.

Confidential, GA

Salesforce Administrator

Responsibilities:

• Created and customized Objects, Fields, Tabs and Profiles.
• Schedules the reports, dashboards for management and all the department heads by emails.
• Customized tabs for among different business users groups and centers and customized different page layouts and assigned them for different profile users.
• Created new users in Salesforce and assigning profiles and sharing permissions.
• Created Customized object definitions, Fields, relationships and record types.
• Created email templates with required merge fields.