SUMMARY

• Have 7+ years of experience in the field of Information Technology with full focus on Siebel CRM, Siebel EAI/EIM & Siebel OBIEE/Analytics
• Functional expertise in various industries such as Telecom, Automotive, Media, Healthcare, Energy etc.
• Performed various roles ranging from Developer, Technical Lead, Team Lead, Onsite Coordinator & Project Manager
• Strong experience in all areas of Siebel configuration
• Hands - on experience in System Analysis, Requirement Gathering, GAP analysis, Testing, User and Documentation
• Handled Siebel Implementations, Upgrades, Integrations (EAI), Order Management
• Excellent leadership & Team Management skills
• Superior communication, interpersonal and presentation skills; commendable work ethics, analytical and problem solving abilities; and ambition to add value in the form of revenue and best practices
• Involved in requirement analysis, design, and development and testing application solutions as per business requirements. Proficient in defining, communicating and fulfilling the project’s goal and breaking complex issues into manageable parts.
• Work collaboratively with team members to achieve common goals, while maintaining responsibilities and commitments
• Foster professional growth through mentoring relationships. Excellent presentations, end-user and negotiation skill, easily communicate with users, software developers and executives
• In-depth technical strengths and business understanding that are valuable assets to a full-cycle project and post-implementation problem-solving requirements

TECHNICAL SKILLS

CRM: Siebel 8.1,7.8/7.5.X/2000, Configuration, EIM, EAI, Workflow Manager Assignment Manager, eScripts, Smart Script, Product Configuration

Web Technologies: HTML, DHTML, XML, ASP, and ASP.Net.

Operating System: Windows 2000, Windows NT, Windows XP

RDBMS: Oracle 9i/8.x/7.x, MS SQL Server 2000/7.0/6.5 , MS Access and SQL

Reporting Tool: Siebel Actuate Reports, Siebel Analytics

PROFESSIONAL EXPERIENCE

Confidential, Horsham, PA

Siebel Developer

Responsibilities:

• Involved in implementing VBCs
• The responsibilities included the preparation of detailed design document and implementation of the integration process.
• Integrated and deployed web application into Siebel.
• Created Workflow processes and Workflow policies as per the business functionality.
• Worked on writing Siebel eScript to improve existing functionalities and modifying the eScript as per the new business functionality.
• Designed and Developed Integration Objects as per the requirements.
• Implemented Business Logic by writing Business Services.
• Worked on e-script to validate and create new Accounts, Contacts, Orders, and Order Line Items etc.
• Worked on e-script to implement business logic to generate unique account numbers and
• Modified applets, list of values, views in service requests, service instances, and service order business objects. Various user level validations are written.
• Configured workflow policies to publish events based on business rules. Created workflow conditions and actions for monitoring services calls and responses and escalate delay.
• Configured Run time Events as well as Business Services for Online Business Validations.
• Created Generate database and DB extract for local database initialization by remote user
• Involved in analysis, design, development, Testing and implementation
• Created Dynamic Drilldown based on the logon Position
• Identified and Configured the Siebel BO layer using Business object, Business component,
• Link, MVG, Joins and Pick list
• Created and modified object definitions, modified screens, views and applets to facilitate the business process requirements.
• Created multi-value-links groups and Pick list.

Environment: Siebel 8.1

Confidential

Siebel Order Management Lead/Siebel Loyalty/Test Lead

Responsibilities:

• Requirements gathering & analyzing the client specifications by conducting workshops
• Preparation of High-level Solution document based on the understanding of client business
• Preparation of process flow diagrams using MS-Visio, Rational rose
• Identify the Gaps & prepare Gap analysis document to ascertain the intensity of the gap & measure the level of customization involved
• Managed implementation of Asset Based customer order management for the client
• Handled team of 7 across various implementation features, workflow changes, design changes, business service development etc.
• Created high-level and low-level detailed design documentation, accurately mapping business requirements into Siebel functionality
• Liaison with End users, Business owners & Technical Teams for good FDD
• Preparation of material to Train the users
• Initiate new ideas to streamline the existing process & get the best output.
• Maintain Test Traceability matrix to cover the complete functionality for Testing
• Identify Risks & Provide Mitigation plans
• Proactively managing scope to ensure what was agreed is delivered, within the timelines.
• Preparation of effort estimates for the project
• Preparation of Master Test plan, Preparation of Test Strategies
• Preparation of Test scripts based on Functional specifications
• Assist the client in preparation & execution of UAT test scripts
• Worked on setting up Pricing Administration
• Created Price Lists, Cost Lists Volume Discounts, Aggregate Discounts, and Product Promotions etc.

Environment: Siebel 8.1 Call Center

Confidential, Burbank, CA

Siebel Upgrade Lead/OBIEE Consultant

Responsibilities:

• Led a team of 3 developers for a Siebel 7.5 à 7.8 Upgrade project
• Handled all technical issues related to upgrade process
• Managed all pre-upgrade, upgrade & post-upgrade tasks
• Worked with optimizing the upgrep & upphyz utilities to minimize upgrade times
• Handled post upgrade configuration tasks such as modifying eScripts, Workflows, Business Services
• Managed the creation of various functional documents containing requirements, upgrade plans, testing strategy, test plans etc.
• Managed the creation of various LLD and HLD documents at various stages of the project
• Managed all other team related activities such as resourcing, project budgeting, project monitoring etc.
• Handled the creation of Siebel BI/Analytics platform
• Worked with client to understand the business requirements for Business Intelligence/Analytics platform
• Handled the setup/installation of BI servers. Created mappings with BI servers for BI loads
• Worked on the Siebel Analytics platform to create various reports/dashboards for monitoring of various Sales Metrics
• Successfully helped client save $2 Million through various efforts in Siebel CRM engagements

Environment: Siebel 7.8 Consumer Goods

Confidential

Siebel Integration Lead (EAI) / EIM Consultant

Responsibilities:

• Led a team of 5 developers over various integration project for Confidential &A
• Requirements gathering & analyzing the client specifications by conducting workshops.
• Preparation of High-level Solution document based on the understanding of client business.
• Preparation of process flow diagrams using MS-Visio, Rational rose.
• Identify the Gaps & prepare Gap analysis document to ascertain the intensity of the gap & measure the level of customization involved.
• Managed Integration of Siebel application with 10+ external applications
• Created/Modified various Integration Objects to map business functionality
• Worked with different Siebel Adapters to create Integration touch points for both In-bound & Out-bound flow of data across external applications and Siebel
• Created high-level and low-level detailed design documentation, accurately mapping business requirements into Siebel functionality
• Identify Risks & Provide Mitigation plans.
• Liaison with End users, Business owners & Technical Teams for good FDD
• Created plan for end users to help them understand new integrated modules and their usage
• Worked with cross-functional teams at client side in an onsite-offshore model
• Maintain Test Traceability matrix to cover the complete functionality for Testing

Environment: Siebel 7.8 Sales

Confidential

Siebel Order Management Expert

Responsibilities:

• Designed technical architecture and implemented Siebel Order Management module in the automotive application
• Aligned business processes and requirements assisting with solution design creation following an Out of the Box guiding principle
• Core responsibility is to provide day-to-day expertise and guidance on the design & implementation solution for complete integration architecture development, including batch, asynchronous and synchronous -- Request/Reply procedures that meets our client's business requirements
• Configured all modules of Order Management Module
• Worked with various Inbound/Outbound workflows
• Configured various business functionalities using configuration, scripting, workflows, business services, workflow policies
• Modified the standard Siebel business objects, business components to meet business logic
• Customized the views, applets and screens as per the client’s requirements
• Added Extension Columns to the table involved in Preparing LLD Documents
• Worked on the navigation mechanisms like drilldowns and applet toggles

Environment: Siebel 7.8 Order Mgmt.

Confidential

Siebel Technical Consultant

Responsibilities:

• Configured the Siebel Call Center application
• Modified various Links, Joins, BCs, BOs, Applets, and Views etc.
• Created multiple excel based interfaces to interact with Siebel application for data loads
• Interfaces designed in Perl and Batch
• Created high-level and low-level detailed design documentation, accurately mapping business requirements into Siebel functionality
• Requirements gathering & analyzing the client specifications by conducting workshops.
• Preparation of use cases
• Gather/prepare statistics for service quality and productivity indicators.
• Capacity planning for the month prepared based on the projections & timelines.
• Preparation of MIS reports & Interpretation of numeric data.
• Utilized Siebel best practices recommendations during the process.
• Involved in writing Server-side scripting using e Scripts for application to enhance business functionality
• Involved in Unit testing and User acceptance testing
• Added Extension Columns to the table.

Environment: Siebel 6 Call Center