SUMMARY

• Over 7 Years of IT experience with around 4 years of experience in the Salesforce.com CRM Platform as Developer/ Administrator and 3 years of experience with Java/J2EE technologies.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Experience in developing Salesforce CRM App Exchange applications.
• Experience with Service Cloud and Sales Cloud Functionalities.
• Proficient in creating Triggers, Apex classes, Controller classes, Visual force Pages, App Exchange Package & Custom Application, Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.
• Expert in implementing security and sharing rules at object, field, record level for various users at various levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Experience in Object Oriented Analysis and Design (OOAD) and understanding of the Force.com architecture and SOA based EAI standards order to provide guidance and direction to the customer.
• Expertise in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Extensive experience in lead case management (Web - to-Lead, Email-to-Case).
• Expert on SFDC Opportunity Management Module Functionality.
• Hands on experience to manage multiple projects and iterations within the CRM application.
• Experience working with Salesforce.com sandbox and production environments.
• Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Informatica On Demand, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP,REST, SSI) & web integration
• Expert in migrating data from various systems into Salesforce CRM using ETL tools - Informatica on Demand, Cast Iron (CI) experience, to synchronize data between Sales.com and web service endpoints. Data Junction (Pervasive), Excel connector and DQC.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Hands on experience in using Data loader for data management in force.com platform.
• Automated the process of creating Leads directly from Web and Auto-Response rules.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On Force.com Platform.
• Extensive experience using Salesforce.com's Administration Territory management, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Actions and ApprovalWorkflow Data Validation.
• Excellent skills in creating/troubleshooting/modifying APEX code, S-Controls and Visualforce pages.
• Extensive experience in designing of custom objects, custom fields, pick list, role based page layouts, Triggers, Validation rules Workflow Alerts and Actions, and ApprovalWorkflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language, Target App Exchange Product and Salesforce Mobile Experience.
• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.
• Experience with AppExchange applications for third party download related to customer satisfaction and feedback.
• Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com.
• Experience in creating unit test cases and coordinated change requests to drive the business requirements during Integration and testing stages and reviewing the application.
• Expert in gathering, analyzing and defining business and functional requirements; creating global metrics, trend charts and other decision-making tools, leading data-modeling and process-mapping initiatives and designing/re-engineering processes, workflows and technology solutions.
• Proven ability to lead seamless implementations and deliver next-generation technical solutions improving revenues, margins and workplace productivity.
• Highly motivated team player with excellent communication, presentation and interpersonal skills. Willing to work in a challenging and cross-platform environment.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S-Controls,Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Connect for Outlook Force.com Platform (Sandbox, and Production)

Databases: MySQL, Oracle 8i/9i/10g/11g, Microsoft SQL Server 2000/2005/ 2008 , DB2, Java DB

Languages: Apex, VB.Net, ASP.Net, C, C++, Java, JavaScript,UML, HTML,XML, XHTML,DHTML, SQL, Perl, WSDL.

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008 , Linux,Unix.

PROFESSIONAL EXPERIENCE

Confidential, Richardson, TX

Salesforce Consultant & Analyst

Responsibilities:

• Worked closely with business partners to realize the full capabilities of Salesforce.com CRM.
• Provided critical inputs for application design after fact finding by performing meetings with business teams, sales agents.
• Performed a complete GAP Analysis to identify problems and inconsistencies with the business requirements specification and the existing system
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Analyzed all the customizations and developments and tried to suggest possible ways for the new enhancements that we get from the Sales people.
• Customized Visualforce pages and modified the code for restricting some countries, which they are not willing to do the business.
• Integrated SFDC withOracle ERPfor order management system usingInformatica.
• Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components andVisualforce Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Worked with several App exchange tools like Action Plans, Strike Address verification, Conga Composer.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain administration tasks including creating and maintaining user profiles and privileges.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, SFO, CA

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Performed the roles of Salesforce.com Administrator / Implementer in the organization.
• Interacted with various business team members to gather and document the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects and custom objects.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components, and S Controls to suit to the needs of the application.
• Customized tabs among different business user groups and business centers.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Implemented various Custom Reports and deployed them for different business user levels.
• Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms using S Controls functionality and processing the data in SFDC with the extensive usage of Web services API.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Provided the to the internal business users to use the application and develop their own custom reports.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Used sandbox for testing and migrated the code to the deployment instance after testing.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.

Environment: Windows XP Pro, Force.com Platform, Salesforce Enterprise Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com Sandbox, Email Services, Security Controls, Sandbox data loading, HTML,Java Script, CSS, WSDL, SOAP.

Confidential, San Jose, CA

Sales Force Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
• Worked with Apex Classes, Apex Triggers and Visual force pages
• Maintained user roles, security, profiles and workflow rules wherever necessary
• Created Sharing rules, Assignment Rules and Escalation Rules for Cases
• Developed various Custom Objects, Tabs, Components and Visual Force
• Integration with Cast Iron.
• Develop and Deploy SFDC Integrations with SAP and other applications using .Net environment and Force API
• Data Migration from Legacy Front Range to SalesForce
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people
• Developed Custom Objects, Custom Reports and dashboard on regular basis for the sales performance and lead generation statistics

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader.

Confidential, Westminster, Colorado

Salesforce Developer

Responsibilities:

• Worked with 4000 CRM, 20000 PRM users.
• Worked on a large scale implementation for the Sales Force Center of Excellence.
• Worked in a large team, on new enhancements into tools and speaking with Business partners and designing solutions.
• Customized tabs and worked with various standard objects including Accounts, Contacts, Leads, Campaigns and Cases.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Develop VisualForce pages, VisualForce Custom Controller Components, Advanced Search functionality, Custom Objects, Tabs, Tags and Components.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used Force.com webservice API for implementing WSDL in the application for access to data from external systems and web sites.
• Customized tabs for among different business users group and Business centers.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows.

Confidential

Java/J2EE Developer

• Performed the roles of Java Developer and Administrator in the organization.
• Involved in Design and Development of application modules.
• Created Use Case Diagrams in UML.
• The user interface components are developed using Java AWT/swing API.
• Involved in capturing user requirements from business team and preparation of understanding documents for each of the functionality.
• Involved in development of the server side business logic for Input and output reports.
• Involved in the debugging, testing and designing of application.
• Used XML parsers for to parse the data.

Environment: Java Server Pages (JSP), Struts 2.0, JSF, JavaScript, Java 1.4, Struts 2.0, Hibernate 3.2/ 3.3, spring 2.0/ 2.5, Web Services, EJB, Servlets, SOAP, XML.

Confidential

Java/J2EE Developer

Responsibilities:

• Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer Specifications, Development and Customization of the Application.
• Responsible for development of variousGUIScreens usingHTML, DHTML, JavaScript and JSP.
• Responsible for Coding usingJSP,Java Servlets, Struts and XML.
• Implemented Model View Control (MVC) architecture usingStrutsFramework.
• Responsible in writing DataAccesscodes usingJDBC and Oracledatabase as backend asModelcomponent.
• Developed Servlets to handle HTTP client requests using Servlet Request & Servlet Response objects.
• Responsible for Testing - unit testing & integration testing usingJUNIT.
• UsedAnt tool to build and deployapplication onTomcat Server.
• Writing procedures and Packages for Report Generation.
• Writing code for printing of Report pages inHTMLformat andMicrosoft Excel files.

Environment: Java, JSP, Servlets, Struts, XML, JDBC and Servlet, ANT, Apache Tomcat 4, Java Script, XML, DB2, JUNIT, Eclipse 2.0.