SUMMARY:

• 16+ years of extensive IT experience in the analysis, design, development, support and implementation of Salesforce.com, Siebel CRM, client/server, and web - based applications for Pharma, Retail, Automotive, Banking, Financial services and communication sectors.
• 5+ years of Salesforce.com and 10+ Years of Siebel CRM development experience.
• Salesforce.com Developer (401) Certified Consultant.
• Siebel 7 Certified Consultant.
• Experienced in Salesforce.com Service Cloud customization and development of Salesforce Objects, Apex Development, Apex Triggers, Visualforce Pages, Salesforce Integration, Salesforce Data load, Workflows and Approval Processes.
• Comprehensive knowledge of Software Development Life Cycle (SDLC), having thorough understanding of various phases like Requirements, Analysis/Design, Development and Testing.
• In-depth working knowledge of Customer Relation Management (SME), Sales and Marketing, Loyalty Process, Cloud applications, Integration Process, Computer Telephony Integration and data process.
• Primary skills: Salesforce.com Configuration, Apex, Visualforce, Siebel Configuration, Siebel EAI and CTI

TECHNICAL SKILLS:

Salesforce.com: Objects and UI Customizations, Apex Classes, Apex Triggers, Apex Web Services, SOQL, SOSL, Visual Force (Pages, Components & Controllers), Workflow, Approval Process, Validation Rules Dashboards, Reports, Custom Objects and Force.com Eclipse IDE

CRM: 8.1 Siebel Tools, Siebel Call Center, Siebel CTI, Siebel Financial Service, Siebel eCommunications, Siebel Marketing, Siebel Loyalty, Siebel Order Management, Siebel Smart Scripts, eScript, Siebel Business Process (Workflow), Web Services, Task UI,EAI and EIM.

Web Technologies: ASP, ADO, VB Script, ASP.NET, C#, Web Services, CDO, SSL, JavaScript, HTML, DHTML, XML, XSL and CSS, Visual Basic 6.0, Crystal Reports, Active - X DLL, and COM

Database: MS-SQL Server 2000 / 7.0, Oracle 10g/9/8i/8/7.2 and MS-Access

IDE and Tools: MS Project, MS Visio, Microsoft Office, SQL Navigator, TOAD, Rational Clear Quest, Clear Case, Mercury Test Director, MS Visual Studio. Net, MS-Visual Interdev 6.0 and FrontPage 98/2000.

PROFESSIONAL EXPERIENCE:

Sr Salesforce Consultant

Confidential - Vernon Hills, IL

Responsibilities:

• Gathered business requirements and documented scope of the project, delivered the project functional design document by translating business requirements to system design.
• Facilitated functional and technical join application development sessions with client and implementation partners. Come up with High and Low Level Design in Customization and configuration of user interface and custom validation process.
• Implemented new enhancements related to basic Salesforce.com configuration, including creation of custom objects, fields, workflows, approval processes, email alerts and templates.
• Involved in Salesforce.com Service Cloud development including Apex, Visualforce, Triggers, JavaScript, Workflows and Approval Processes
• Created Custom Objects in Salesforce.com based on the requirement document, Customize Salesforce fields, page layouts, record types, queues, reports and dashboards as per the business requirements.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application Customized tabs for different business users groups and business centers.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Perform Data Management activities including user configuration, data integration from external sources of data using APIs, Web Services using SOAP and REST.
• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports
• Provided to the internal business users to use the application and develop their own custom reports.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: SaleForce.com platform, Visual Force Pages, Apex, Data Loader, HTML, JavaScript, Sandbox data loading and Froce.com Eclipse IDE

Salesforce Consultant

Confidential - Seattle, WA

Responsibilities:

• Gathered business requirements and documented scope of the project, delivered the project functional design document by translating business requirements to system design.
• Facilitated functional and technical join application development sessions with client and implementation partners. Come up with High and Low Level Design in Customization and configuration of user interface and custom validation process.
• Implemented new enhancements related to basic Salesforce.com configuration, including creation of custom objects, fields, workflows, approval processes, email alerts and templates.
• Involved in Salesforce.com Service Cloud development including Apex, Visualforce, Triggers, JavaScript, Workflows and Approval Processes
• Created Custom Objects in Salesforce.com based on the requirement document, Customize Salesforce fields, page layouts, record types, queues, reports and dashboards as per the business requirements.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application Customized tabs for different business users groups and business centers.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Perform Data Management activities including user configuration, data integration from external sources of data using Informatics Cloud, Web Services using SOAP and REST.
• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports
• Provided to the internal business users to use the application and develop their own custom reports.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: SaleForce.com platform, Visual Force Pages, Apex, Informatica Cloud Data Loader, HTML, JavaScript, Sandbox data loading and Froce.com Eclipse IDE

Sr. Siebel Consultant

Confidential -Boise, ID

Responsibilities:

• Developed detailed task lists, timelines and resource to complete projects. Align resources to tasks to accomplish projects. Provided project planning, resource planning and allocation, and scheduling for all development efforts
• Facilitated Joint Application Design (JAD). Come up with High and Low Level Design in Customization and configuration of Siebel Interface.
• Communicated projects status to key personnel including project stakeholders, decision makers and project team members on a periodic basis.
• Identified and communicated recommendations for new or improved business systems or services within the framework to support the project. Actively encouraged the development and mentoring of team members.
• Worked with the development team to translate requirements and functional design to technical design.
• Siebel development including: configuration, scripting, EAI, Web Service, Workflow, Task UI, EBC; Hands on experience with custom business services using Siebel eScript, Siebel Tools Configuration.
• Created new integration objects and workflow webs service based on the business requirement. Created new webservice based on business service / workflow.
• Used SOAP UI to validate the Webservice WSDL’s, unit test with sample data for request and response before exposing it to the external systems
• Siebel Tools Configuration - customized Siebel applications using Siebel Tools by defining/modifying several objects definitions such as applet, views, screens, BO, BC, links and Joins.
• Guided application releases through formal testing processes including regular migrations and regression testing across distinct test cycles.
• Provide support during SIT and UAT. Involved in bug fixing and find workaround for the problems which arise in QA and UAT Testing.
• Hands-on experience working with multiple Siebel design-build-run implementations, which will be put to use in overseeing the work of the onsite and offshore teams
• Ensured timely/defect free delivery of module by effective designing, re-usability of components and standards. Ensured to communicate early warnings/ escalation of project related issues.
• Willingness to Upgrade domain, technical, personal skills and contribute to knowledge repository. Provided suggestions to improve the application and implement best practices.

Environment: Siebel Call Center 8.1, Siebel Loyalty 8.1, Siebel UCM 8.1, Siebel Tools 8.1, Siebel Business Process, EAI, Task UI eScript, Siebel Web Services, Mercury Quality Center and Oracle 10g.ystem