SUMMARY:

• I have expert level knowledge in all of the Oracle CRM and Siebel Modules. I am proficient in managing multiple projects, accountable to a multitude of stakeholders on different timelines. I specialize in “Bridging” between development teams and business stakeholders for platform and report development. Extremely experienced with Oracle technologies, Oracle Retail full life cycle implementations (all versions up to 13.2.6) Specialties: Service Contracts, Field Service, Mobile Field Service, Mobile Supply Chain, Supply Chain Management, TeleService, TeleSales, Sales, Incentive Compensation, Configurator, Install Base, Depot Repair, Inventory, WMS, Shop Floor Planning, Order Management, BOM, WIP, Purchasing, iSupplier, iProcurement, iSupplier, WMS, MRP, iStore, Spares Management, iStore, AR, AP, EB Tax, ADP Taxware, TCA.
• Agile PLM & PLC Advisor for 7 complete cycle of implementation of Oracle PIM (Product Data Hub) and related solutions.
• Project Leader for the deployment and implementation of various versions of Oracle PIM and PLM.
• Extensive knowledge of functionality offered in Oracle PIM/PLM/Product Data Hub for all their release (11.5.9, 11.5.10, 12.0, 12.1(PIM for Retail), 12.1.1, 12.1.2(PIM for Telco, PIM for Wholesale Distribution, PIM for Life sciences.), 12.1.3, 12.2, Fusion Product Hub Cloud Service and has equivalent wide knowledge of other areas like Oracle Enterprise Data Quality for Product(EDQP)/Customer Data Hub/Supplier Data Hub(SDH)/Supplier Life Cycle Management(SLM)/Agile(Oracle PLM) Solutions and their offering.
• Well experienced with MDM integration technologies (Informatica ETL, ODI, SOA, OSB 10g and 11g, Oracle AIA, PIPs). Implemented MDM inbound and outbound integrations. Experience in solution design for end to end MDM solutions. Experience in building MDM practice from scratch (Program Manager, Dev leads, Business Analyst, Solution Architect, Functional Consultant and Tester) offshore/onsite for implementing PIM Solution.
• Expertise in Oracle PIM 11.5,X, 12.0.X, 12.1.X and Fusion Product Hub Cloud Service
• Expertise in Oracle CDH 12.0.X, 12.1.X and Fusion Customer Hub
• Expertise in Oracle EDQ and EDQP 5.6.X and 11gExpertise in Oracle OWS (Weblogic based)
• Oracle OSB 10g and 11g, ALSB, ALDSP, AIA, PIPs,
• Oracle Data Integrator ( ODI) and Informatica ETL.

TECHNICAL SKILLS:

Database skills: Oracle7 - Oracle9i, Oracle Parallel Server, Oracle9i Real Application Clusters, TAF, IDMS, FoxPro, Operating systems: HP-UX, Solaris UNIX, AIX UNIX, Linux, MVS/ESA Teleprocessing tools: OracleNet, Net8, SQL*Net, TCP/IP, CICS and IDMS-DC. Languages: SQL*Forms, Pro*C, PL/SQL, UNIX shell scripting, COBOL, Basic, Fortran, Shell scripting, SAS, sed, awk and many others.

Hardware exposure: HP - 9000, IBM 30xx, IBM 43xx, IBM-PC, IBM RS6000, IBM S70, all HP/UX and Solaris Architectures, EMC Data Storage devices. Managed staff including sales groups, telemarketing, hardware purchase and leasing, web development, software staff, and field consultants. Work with Mobil Oil on R2/R3, modules RK, RM, and APAB 3 for three months in a development environment for manufacturing. Manage software projects with USDA and various firms utilizing Visual Basic 4 front-end applications and SQL Server backend. HIPAA Transaction Sets Project Management: Completed an engagement for several hospitals in Georgia finalizing their HIPAA X12n 837 Companion Guides and reject (997) planning. Studied the implementation and testing needs for the 276/277sets, the 278 set and the 835 set. HIPAA Project Working with ERW, Performed gap analysis on a physician office project to determine a HIPAA ANSI X12n 837 Professional transaction set requirement and specification. Tasked as an object-level programmer-analyst was to enhance a chemical and hazardous materials laboratory inventory system written in VB 6 COM objects to prepare for a transition of its data-aware class objects including queries from Access to Oracle and SQL Server 2000 . Served as a senior software engineer on a three-year engagement with a telecommunications company. Worked to convert ERP applications like Project Systems and General Ledger data from legacy systems to an SAP R/3 environment with an Oracle database.

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, Washington

Solution Architect, CDH Functional / Technical Lead

Responsibilities:

• Cisco 11.5.9 upgrade to 12.25.5 Solution Architect for Order Management, Field Service, TOA (Cloud Field Service), Depot Repair, OTM (Transportation Management).
• Finisar - EDQ P configuration, creation of DSA and Data lens for resistors ad capacitors. Integration with Oracle EBS and Agile PLM.
• Integrate EDQ and EDQ-P for normalization of parts within EDQ using the DSA. Design and prototype EDQ integration via Custom form to control the NPI process for Agile SKU creation via a custom form with EDQ Normalization. Integrate the PIM connector between EDQ-P and Agile PLM for connectivity.
• World Fuel implementation of Supplier Data Hub in conjunction with Customer Data Hub, and integration of EDQ with both products.
• Conduct requirements gathering and documentation of BR-100, MD050 and MD070. Work with off shore (34 developers) to meet customer requirements and bridge gaps in the original design. Conduct CRP1, build EDQ projects and define standards. Work with the BPM team to resolve Sales Cloud (XML) import and connectivity issues. Architect and implement Oracle DRM and integrate with Oracle FAH (Fusion HUB), Hyperion, General Ledger, and OBIEE.
• World Vision requirements discovery and documenting. Build interfaces with Microsoft SSIS and Visual Studio between Media Services and Oracle TCA / Inventory data. Scope hardware and software requirements with Dell / Amazon EC3 / WOWZA, and assist in vendor criteria for selection process. (Experian / Exact Target / Eloqua). Create scorecards for Vendor evaluation and present pros and cons for each suite of services and software presented.
• United Health Group requirements discovery and documentation. Creation of BR-100 & MD 050 for TeleService. New scripts and dashboard creation develop SQL queries and modify access based on Responsibility and Role. Implementation of OIP with Order Management and status of Orders and Requests.
• Milgard/Maasco - Greenfield implementation and conversion from HFA & Frontier, Integration with Infor Buy Direct Configurator and mQuote Sales Portal. Requirements gathering and translation. Interfaces, Conversions, Extensions, and Report definition and designs. Architect for Order to Cash, Accounts Receivables, WMS design and integration with Shipping & Receiving, along with ASCP and OTM configurations for Fleet management. OPM (Project manufacturing) Implement compliance with rule based S88 recipe development, optimized formulas and batch based on quality attribution, develop Graphical Visualization using the designer to show changes. Salesforce.com integration, Ecommerce, and PIM (product data hub). Evaluate Crystal Reports versus Business Objects, or OBIEE as a final solution. After evaluating and ranking each solution, OBIEE was selected in conjunction with Noetics as a reporting platform. Work with IBM and Oracle to present and demonstrate PIM in a POC. Develop and show 3 working model BOM and Star Items in Product Information Management. Architect and implement EDI, Oracle DRM, integartin and implement FAH, GL, HRMS, and OBIEE reporting with Oracle TCA setups and configurations.
• Quantum - Technical upgrade. Pre & Post steps, build BR-100 configurations, and testing with the BSA staff for each module. CRP1 completed, supporting Depot Repair, Install Base, Service Contracts, Order Management, & Configurator. Assist team with Teleservice, Advanced Pricing, inventory (Service Items), Accounts Receivables, and Discoverer.
• IBM/TTECH- Implement Oracle Sales, TeleSales, TeleService, OIC (Incentive Compensation). Work with the Toshiba Sales staff to understand business drivers and compensation plans. Design and implement OU changes based on geographic locations and distribution centers. Build the Advanced Product Catalog, design and implement Fusion PIM with integrations back to EBS, create catalogs and assist in SKU taxonomy and data dictionaries. Work with the Accounting team and lead requirements gathering sessions for Accounts Receivables, Incentive Compensation Rules and Recognition, implement Oracle DRM in conjunction with FAH, GL, and OBIEE setup and integrations. Acted as liaison between Toshiba and IBM for this effort.
• World Vision - Improve Business Process and Solution Architect for Fusion Customer Data Hub (CDH).
• Designed system to capture customer information and separate it into a master data store where it is expanded allowing the integration with Oracle modules by creating a master source of party data. Integrated with EDQ for profiling and profiling of data.
• Nordstrom - Designed within SOA to allow publishing (based on events such as an update or create) of changes across the Enterprise Service Bus (ESB) to sub systems that would handle the data according to established requirements and RICE elements.
• Published data from CDH to 6 subsystems using web services. Designed system so that first pass of the Oracle ESB and Improve Business Process and architect publishing rule would require a minimum amount of data before sending a message on the ESB. (Service Bus). SOA version 11 suite implementation
• With the CDH maintaining a master mapping table of the unique id for each subsystem linked to a counter party the APIs from TCA were exposed so that upon request to load a new party the data would automatically populated into the CDH from the web form with further data being added from the capture. Throughout the workflow process the CDH API's were utilized to update the status and information of the parties in CDH.
• The CDH advanced data management features (e.g. locating and merging duplicates, batch import, find similar etc.) would allow the direct integration with D&B via web service.
• Document MD050, MD070, along with detailed TE040 for customer acceptance. Improve Business Process and Solution Architect Advanced Product Catalog & Product information Hub (R12), integrate with Oracle Field Sales, Sales Catalogs, Oracle Sales Offline, & Oracle Sales Online. Evaluate OBIEE in conjunction with the Field Sales module, rank vendors (IBM/Oracle/Noetics) and present cost, requirements fulfillment, along with maintenance fees and scorecards. Oracle was ed the contract and a new module was created to work with the Field Sales requirements. Gathering Business Requirements from business users and preparing Business Requirement, Functional Design, BR100, Test Scripts, Test Scenarios documents. Working with Development team to build the functionality for the new requirements and testing in DEV / QA instances before migrating it to UAT and PROD instances
• Understanding / Reproducing / Analyzing / Troubleshooting / Resolving PDH functional issues and helping development team to resolve technical issues
• Understanding and identifying the complexity of new PDH business requirements and proposing the solutions / options to accomplish the requirements as a part of implementing PDH SKU 1.2 project
• Extensively worked on PDH and ERP interfaces as a part of daily activity and troubleshooting / analyzing the issues on those Interfaces
• Creating / Updating / Deleting SKU's, SKU Relationships using spreadsheet tool in PDH, pushing the updates from PDH to ERP by running synchronization programs, and Troubleshooting the Synchronization issues between PDH and ERP
• Working on Flexfields- segments, value sets, values and look up codes in PDH, ERP
• Working on File Upload tool for mass updates on Tax Categories, SKU attribute values, Business Rules.
• Working on Autogen tool to create / update SKU's in PDH, ERP at a batch level and troubleshooting the issues while creating / updating
• Restricting / Granting the access to create / update the SKU at different levels - SKU, SKU attributes, SKU catalog by setting up the rules in setup work bench in PDH
• Working on dynamic Mini tables to create / update the business rules using file upload tool in the customized Oracle form
• Extensively worked on Item Search based on different attribute values by creating our own search criteria.
• Extensively worked on Spreadsheet upload, Multi Item Extract form tools to create / update / delete the SKU for various Inventory Organizations.
• Created SKU (Item) setups for Attribute Groups, Attributes, Catalogs, Item Pages, Display Formats in PDH application
• Implement OPM Costing to determine true product cost and visualize actual production cost. Improved inventory valuation by establishing multiple cost methods and monitoring margins.
• Detailed Cost analysis for past and present purchased material cost, applied all resources cost, along with batch costs.
• World Vision - Working with Oracle on presenting and implementing RightNow to World Vision for Service Automation and Knowledge management. Configure chat and web interfaces as well as develop custom objects for presentation. Integration with virtual telephony to resolve in-house Pbx issues.
• Implementation, Upgrade, Customization and integration of cloud-based CRM Oracle RightNow CX and Salesforce.com.
• Extensive experience in administrating and maintaining the contact center solution using Oracle RightNow CX.
• Configuring & Customizing RightNow CX to implement Service, Marketing & Sales modules.
• Configuring the agent desktop and automating business processes using contextual workspaces, workflows, agent scripting and business rules
• Customizing standard pages as well as building custom functionality in CP.
• Upgrading/Migrating RightNow product from lower version (Classic Pages and CP1) to latest version (CP2).
• Integrating RightNow CX with external applications using web services or ETL tools like Dell Boomi.
• Employing problem solving, decision making and risk management skills effectively and efficiently.
• Involved in day-to-day guidance and of team members
• Client Requirement Analysis.
• Strong logical skill to derive concrete software solutions.

Confidential, Seattle, WA, Vancouver BC

Solution Architect / Program Manager

Responsibilities:

• Worked with client and staff on requirements and provide GAP: analysis for CRMOD and integration with Oracle EBS Incentive Compensation, Accounts Receivable, and Territory Manager.
• Create RFP and manage the response and scoring for each SI that met the business requirements via Experian QAS and Dunn & Bradstreet for data cleansing and client segmentation via revenue and number of staff. (TCA and CDH integration) -
• Improve Business Process and use of Dataloader and design templates as required.
• Oracle Incentive Compensation implementation, provided templates for discovery of current state for client, educate client on plans, elements, and claw back standards.
• Implement Order to Cash, Procure to Pay, WMS integration with Shipping & Receiving, Inventory, Shipping, XML Gateway for EDI Transactions, PIM integration, Receiving, Advanced Pricing, Mobile Supply Chain, Agile, PLM, WIP, & BOM.
• Integrated Oracle EBS 12.1.3 with Agile PLM 9.3.1.1 via the Design to Build PIP (3.1) on a bare metal SOA/Weblogic server. (VMWare not supported)
• Deployed the Lead to Order PIP (3.1) on the same server for CRM On Demand integration. SOA 11.1.1.2 version Improve Business Process and architect.
• Architect a Customer Test Environment for demonstration of Oracle best practice.
• Integrated credit card processing with CRM On Demand (offsite storage of Credit Card information). Captured token and Unique User ID for authorization and capture within CRM on Demand.
• Add extension to Shipping workflows to allow for credit card capture at time of shipment. Process capture via the Payment Tech API.
• Develop export / import process from CRM On Demand to Agile PLM for creation of new BOM / SKU. Auto-approval workflows to allow integration with Oracle EBS and Order Management.
• EBTax and ADP Taxware integration
• Document MD050, MD070, along with detailed TE040 for customer acceptance.

Confidential, Ft Lauderdale, FL, USA

Solution Architect

Responsibilities:

• Oracle TeleService / Order to Cash analysis and Gap Analysis R12
• Marketing Online (OMO) campaign management and configurations - integration with CRM
• Client developed in-house an entire CRM system that was insufficient to the business need. Performed an in-depth system survey and provided solutions from a systems standpoint with CRM Evaluations.
• Provided an in depth view into Order Management (Inventory, WIP, BOM) -> Install Base -> service Contracts -> TeleService -> & Depot Repair process and workflows to meet client requirements.
• Worked with executive staff, subject matter experts, and Call Center operations managers to design new business processes within Oracle functionality.
• Removed customization designs by utilizing standard Oracle functionality. Example: Creation of Service contracts in “Draft” mode utilizing XML templates to capture all details, leaving the Service Contract in PO Hold state, until payment is received to satisfy business requirements of having a contract available and viewable, while preventing service without billing capability.
• Document MD050, MD070, along with detailed TE040 for customer acceptance.

Confidential, Sacramento, CA

Solution Architect, Technical Architect

Responsibilities:

• Oracle TeleService / Case Management, Install Base, Field Service, Service Contracts, Interaction Center / Call Center, Trading Community Architecture, and iSupport, (R12.0.6).
• Integration between Accounts Receivables and Incentive Compensation, build three master templates for Sales Managers and define territories in CRM Foundation.
• Business: oversees waste management and recycling throughout the state of California.
• Project Business Objective: Track the of recycling operators and material processors.
• Short-term resource augmentation to assist with the implementation of Oracle E-Business Suite R12 system. Worked in most of the mid-project business analyst tasks:
• Performed configurations,
• Documented functional specifications for conversions, interfaces, and reports
• Generated test plan, test scripts, and case plan for problem resolution, performed tests (prior to user approval)
• Produced materials and staff seminars.
• Project stage focused on implementing a set of the Oracle CRM modules such as TeleService/Case Management (CS) and Install Base (CSI).
• Document MD050, MD070, along with detailed TE040 for customer acceptance.

Confidential

Solution Architect, iSeries Technical Architect

Responsibilities:

• Sales, Order to Cash, Order Management, WMS integration with Shipping & Receiving, Installed Base, Accounts Receivable (11.5.10 / R12)
• Improve Business Process and Solution Architect for Order-to-Cash flows, setup Sales -> Order Management -> Installed Base -> Service Contracts -> Accounts Receivable flows, allowing for specific work flow requirements, and detailed and design workshops for staff.
• Resolved issues and errors from previous implementation effort.
• Defined and corrected Inventory issues.
• Document MD050, MD070, along with detailed TE040 for customer acceptance.

Confidential, Indianapolis, Indiana

Solution Architect

Responsibilities:

• Design solution for PIM integration with manufacturing and external systems.
• Designed attribution for PIM Management and integration with SAP and Oracle EBS.
• Work with and assist Technical Lead on managing off shore staff.
• Developed the BR100 documentation, MD050s for out of the box as well as custom functionality, develop MD070’s and associated TE040’s.

Confidential, Minneapolis, MN

Solution Architect

Responsibilities:

• Oracle Teleservice, iSupport, OM, Inventory, Service Contracts, Sales, iStore Lead 11.5.10 -> R12
• Assignment as a Business Requirements and Gap Analysis for the Quote to Cash business process.
• Oracle Customers Online - customer lookup, creation and reporting.
• Designed and Improve Business Process and solution architect for full lifecycle Service and Sales Contracts, TeleService, iSupport, Order Management, Inventory, iStore, Sales and Oracle Content Manager on a Global project.
• Developed the BR100 documentation, MD050s for out of the box as well as custom functionality, develop MD070s and associated TE040s.
• Piloted R12 Service Contracts, iStore, associated modules and setups, in conjunction with conversions. (Oracle R12)Responsible of managing all project phases linked to sales to cash stream (OM, AR) processes, understanding client's business needs’ managing S2C team:, sharing knowledge and supervising their tasks such as writing functional specifications, component tests scenarios, integration tests, managing integration tests on R12 version, working with technical and functional teams, supervising functional setup of ASN, AR, OM, INV, IB, and OKS modules.
• Participated in the analysis for eBTax setup for VAT, analyzing, resolving and following-up of users' issues during user acceptance tests, creating and following up on Oracle Service Requests.
• Successful implementation also included the install of Oracle Retail Demand Forecasting (RDF), Oracle Merchandise Financial Planning, (MFP), and Oracle Allocation modules. I led and supervised the development of user test scripts and scenarios. The test script scenario plan that was also used as a key enabler of, which streamlined the design and execution plan. The successful execution of the project allowed client to consolidate, standardize and streamline multiple business planning departments, reducing total corporate planning hours by over 40%.My team was then asked to customized the Oracle key planning tool to recommend re-orders to each DC by SKU, which reduced ordering time by 25%. I led a change management plan that resulted in organizational transformation and corporate streamlining. The project delivered SG+A improvement for corporate as well as individual business units. This project also served to standardized retail merchandise planning processes that were previously disparate among 5 corporate brand divisions

Confidential, Portland, OR

Solution Architect / Program Manager

Responsibilities:

• Oracle Service, cMRO, Depot Repair, Mobile Field Service, Order Management, Inventory, WMS and integration with Shipping, Service Contracts Lead 11.5.10 / R12
• Assignment as a Business Requirements and Gap Analysis for Field Service, Mobile Field Service, Spares Management, Service Contracts, and TeleService on a Global project. Design Territory needs and customizations, custom RMA generation, and develop process flows for the US, UK, and Asia.
• Developed the BR030 document, MD050s for out of the box as well as custom functionality, reviewed MD070s and developing TE040s.
• Worked as a Project Lead for enhancing and supporting OM after go- live,
• Improve Business Process and architect Holds, Processing Constraints and Defaulting Rules to support new processes, reducing cost overhead by 30%.
• Improve Business Process and solution design for Item Relationships and Customer Item Cross s to enable substitution and cross- during Order entry.
• Setup Profile options, System Parameters, Quick Codes, Document Sequences, Transaction Types, Defaulting Rules, Order Import Source, Validation Templates, resolving stuck Sales Orders, Returns and Invoices, correcting serial numbers, resolving delivery exceptions, design and Improve Business Process and chief architect new Credit and rebilling process including, enhancing and creating new workflows, setup form personalization for Order, line delivery and ship set Weight.
• Setup roles and users for shipping, Shipping Parameters, Pick Release Parameters, Shipping Transaction Parameters, Delivery Parameters, Global Shipping Parameters, Freight Carriers and Ship Methods, Document Sequences, Document Categories, Bill of Lading, Packing Slip, Shipping Document Sets, Pick Slip Grouping Rules, Release Rules, Shipping Exceptions, Containers and Vehicles, Container-Item Relationships.
• Worked on feasibility and effort analysis, and explaining R12 new functionality to users and managers for INV and BOM modules.
• Ship Methods, Document Sequences, Document Categories, Bill of Lading, Packing Slip, Shipping Document Sets, Pick Slip Grouping Rules, Release Rules, Shipping Exceptions, Containers and Vehicles, Container-Item Relationships.

Confidential, Seattle, WA

Solution Architect / Program Manager

Responsibilities:

• Oracle Modules: Oracle CRM (Contracts Core & Service Contracts, Incentive Compensation, Proposals) along with Sales Contracts enforcement and integration.
• Project involved a full lifecycle implementation of Contracts Core, Sales Contracts, & Service Contracts as well as a scoping, requirement gathering and CRPs for incentive compensation and proposals modules. Service contract implementation involved integration with Order Management, Advanced Pricing and with other service modules such as Field Service, Install Base and Depot Repair. The service contracts implementation involved defining the offerings, service coverage, setting up subscription templates and entitlement. Pricing, and defining pricing modifiers for different service offerings, was also done in the Advanced Pricing module.
• Developed presentations for workshop sessions.
• Conducted User Requirements gathering and mapping sessions
• Responsible for documenting the current and future business practices for the Contracts department;
• Determined product solution based on fit analysis results; Developed BR.030 RD.030 and RD.050 documents
• Involved in user group meetings, setting and in some cases lowering expectations as well as managing the scope of implementation.
• Assisted in the scoping and solution design for Sales and Sales Compensation modules
• Presented solutions to Senior Management
• Conducted User Requirements gathering and mapping sessions;
• Vision walk through for the management in Lead Management, Opportunity Management, Organization and Contract Management, Compensation Management, were demonstrated in the project scoping exercise.
• The Incentive Compensation module involved the setup of both the sub modules Sales Force Planning as well as the commission module.
• Performed, compensation modeling, created revenue classes and the revenue class hierarchy, setup roles, assigned resources to roles, assigned job titles to roles, created rate tables, rate elements, and formulae for calculating commissions.

Confidential, Mishawaka, IN

Technical Architect

Responsibilities:

• Configurator, WMS, Shop Floor Planning, OM, Inventory, AR, CTO, iStore Lead
• Assigned as a Business Requirements, Gap Analysis, and implementation of Configurator for manufacturing division.
• Served as a functional consultant and SME (iSupport and iStore, and Configurator modules) and participated in the initial scoping, requirements gathering exercise and vision walk through for the senior management in the above modules.
• Improve Business Process and chief architect Oracle Configurator for RV configuration. Based on marketing offers of various companies throughout the mid-west US.
• Oracle Configurator expert responsible for design and implementation of Java code extensions to core product.
• Produced detailed design specifications for functional extensions to core product
• Influenced model development strategy
• Improve Business Process and chief architect Configure to Order to supplement business best practices.
• Agile PLM to EBS PIP integration via SOA and Design to Build 2.5

Confidential, Seattle, WA

Oracle Tele service, Telesales, Incentive Compensation & Knowledge Management Lead

Responsibilities:

• Assignment with Confidential as a CRM TeleService, Knowledge Management, and iSupport Functional / Technical Consultant.
• Solution design and improve Business Process and Architect Management. CRP I to UAT process with staff.
• Met with Business Owners and end users to define requirements, Gaps, and resolve issues. Integration with Incentive Compensation and Accounts Receivables, define Territories for Sales and Service staff.
• Built thirty four master templates for refinement of compensation based on quota sales.

Confidential, Parsippany, NJ

Oracle Service Lead Consultant

Responsibilities:

• Assignment with Confidential USA as a CRM Service Contracts (OKS) Functional Consultant.
• Developed and integrated business practices of a new organization while improving the current functionality.
• Designed customizations for business requirements.
• Worked with team to provide 11.5.10 functionality with 11.5.9. version (Depot Repair).
• Worked with business units to define needs and requirements.
• Developed reporting tools and integrate with iStore, iSupport, Configurator, and finally Right Now middleware.
• Created and developed extensions as required by the business need.

Confidential

Lead Consultant

Responsibilities:

• Improve business process and chief architect Oracle CRM-Service 11.5.9 focusing on Mobile Field Service, TeleService, Service Contracts (OKS), Procurement, Inventory, cMRO, OM, WIP, BOM, Configurator, iStore, Spares Management and Enterprise Install Base.
• Published products for the web store.
• Led the testing, implementation,, and post production effort for this global project that included Canada, America, and Europe.
• Performed duties while telecom strike was in process. Deliver UAT after strike resolution.
• Streamline business process and chief architect Service Contracts, TeleService, Mobile Field Service, Install Base 11.5.8. Assisted teams with high-level and detail-level designs for the business solutions.
• Worked with the team in reviewing, revising, and finalizing solutions.
• Mapping requirements to standard features and identified and helped design solutions for those features that are not standard.

Confidential, Portland, OR

Oracle Service Lead Consultant

Responsibilities:

• Improve business process flows and chief architect of CRM Mobile Field Service and configured to integrate for handheld Nokia communication devices for Confidential field technicians.
• Co-Architect of implementation on Service suite focusing on TeleService, Install Base, Customer Support, and Configurator. Interfaced with BOM, WIP, iStore and Pricing.

Confidential, Atlanta, Macon, Dalton GA

Peoplesoft CRM Consultant & Project Manager - Full CRM-Service Suite

Responsibilities:

• Gathered business requirements from the client team for a Service and Wireless implementation.
• Mapped requirements to solutions set up the environment to fit the client's business needs, and set up the wireless palm to receive, update, and debrief service requests.
• Conducted proof-of-concept demonstration to present the features of the applications.
• Responsible for investigating and resolving issues relating to the defects and gaps in iStore and Service for Communications.
• Tested iStore, Configurator, and Service communications for diverse sets of customers.
• Provided the technical expertise on Installed Base, iStore, Configurator, Services, Contracts, Depot, TeleService module interaction and table data flow.
• Responsible for the setup/configuration of all instances of the Service for Communications application environment.
• Automated all application setups related to Service for Communications using WinRunner, and tracked gaps and defects in the upgrade from 11.5.1 to 11.5.4.
• Hosted regular meetings with the business and business partners in resolving the defects and gaps in the upgrade.
• As Oracle SME/CRM lead worked with the team in gathering business and functional requirements for Oracle Sales, Marketing, Customer Support, and Service applications.
• Completed a process mapping of required features to the applications' standard functionality and provided workarounds for non-standard processes.
• Responsible for the setup and implementation of Oracle iStore and Oracle Configurator 11.5.8 along with Oracle Inventory, Pricing, Order Management, and Bill of Material.
• Installed Configurator Developer and configured rules within the developer to map to the identified constraints and business requirements.
• Tested and published the iStore integration with Configurator.
• Trained the team in Oracle navigation and in all other modules pertaining to the implementation, providing the necessary knowledge transfer for ongoing maintenance of the applications.

Confidential

Oracle Service Lead

Responsibilities:

• Responsible for the implementation and configuration of CRM Field Service and Mobile Field Service.
• Responsible for the setup and implementation of Oracle iStore and Oracle Configurator, Installed Configurator Developed and configured rules within the developer to map to the identified constraints and business requirements.
• Tested and published the iStore integration with Configurator.
• Trained the team in Oracle navigation and in all other modules pertaining to the implementation, providing the necessary knowledge transfer for ongoing maintenance of the applications.

Confidential, Atlanta, Georgia

PeopleSoft/Oracle Lead Analyst/DBA and Technical Consultant

Responsibilities:

• Converted Informix databases and all application to Oracle system utilizing Open Datalink Suite of tools and drivers, and created custom applications as required. All functionality was run on dual systems for sixty days to verify data integrity.
• Worked with and managed software projects with USDA and various firms utilizing Visual Basic 4 front-end applications and SQL Server backend.

Confidential, Atlanta, Georgia

PeopleSoft/Oracle Lead Analyst/DBA and Technical Consultant

Responsibilities:

• Technical / Functional lead for a federal government contractor. Gathered business requirements from the client team for an Oracle databases and PeopleSoft implementation. Worked with the team in gathering business and functional requirements.
• Worked to convert ERP applications like Project Systems and General Ledger data from legacy systems to a Great Plains environment with an Oracle database.
• Customized user environment to suit the needs of the client.
• Developed reports and programs in functional areas for several operating units.
• Made enhancements to Great Plains standard interfaces, participated with users to develop requirements and technical specifications, performed unit testing of the new development, created change requests to transport development to production after testing, validated and transferred FI/CO/PS data from legacy systems into SAP, iImprove Business Process and architect the Project Systems module, and provided post-implementation support to the operating units.
• Acting software engineer for three years at a telecommunications company
• Participated in intranet development using Cold Fusion, JavaScript, HTML and DHTML.
• Performed detailed analysis and assessments for PL/SQL applications that ran on an Oracle v7.1 environment.
• Completed several quality audits of the client's portfolio of applications