SUMMARY:

• Over 14+ years of experience in analysis, design and development of Business
• Applications that includes experience in Siebel Sales, Universal Agent, Service, Call Center,
• Marketing, eCommunications, eChannel, eService, ERM, eCustomer, Partner Portal, Financials modules and OBIEE 10g and 11g, VB5.0/6.0, ASP, VB.Net, ASP.Net, Oracle, SQL Server, PL/SQL,

TECHNICAL SKILLS:

SOFTWARE SKILLS: MS - DOS, Windows95/NT, C, Foxpro2.5, SIEBEL99/2000/7.xPEOPLESOFT HRMS7, 0racle7.3/8.0, SQL-Server, PL/SQLForms4.5, Reports2.5, VisualBasic 5.0/6.0, VBScript, HTML, Active Server Pages, Crystal Reports, SQR3 and Actuate 3.2/4.0 reports

PROFESSIONAL EXPERIENCE:

Confidential

Siebel Design Lead

Environment: Siebel eCommunications 8.1.1.11, Oracle, HP Quality Center, SVN

Responsibilities:

• Mentor and Manage Offshore developers
• Work with Tier2 and Tier 3 System Engineers to gather requirement and translate in to high level design documents
• Troubleshoot application bugs and provide solution
• Design the solution based on the new requirements
• Analyze code and perform code reviews and configuration reviews with the developers

Confidential

Siebel Marketing Lead Consultant

Environment: Siebel Marketing 8.1.1.9, Oracle, JiRA, Unix

Responsibilities:

• Manage and Lead the Siebel Marketing/OBI Segmentation upgrade from 10g to 11g.
• Manage and Lead the Implementation of Siebel using OpenUI includes Jquery, HTML, CSS, javascript, Task Based UI, Email Campaigns, and regular Siebel configuration and scripting.
• Implementing Siebel Events Registration functionality for Customers.
• Implementing Siebel Email functionality for Campaigns and Event Registration.
• Enhanced Siebel Campaign Management and Events Management functionality for the Subaru Marketing business unit.
• Support Production issues and resolve them
• Work with Users and train them to leverage the Campaign functionality
• Work with Business team and Business Analysts to gather requirements and document the design approach
• Hands on development work to complete the configuration, scripting, workflows, Task based UI etc.,
• Design and develop ETL SQL’s and data models for reporting(OBIEE)

Confidential

Siebel Development Manager

Environment: Siebel Financials 8.1.1.9, SQL Server, Windows, TFS

Responsibilities:

• Lead the Siebel Financials implementation for the Confidential Title’s Underwriter Applications
• Lead the Siebel Open UI initiative/implementation.
• Conduct workshops with the business stakeholders to gather requirements
• Lead team of Siebel developers and technical leads and mentor them on the technical solution/designs
• Lead the vendor resources and review their code and ensure best practices solution design is implemented
• Present a prototype demo to the users
• Review the ERD diagrams with technical team and propose technical design and solutions
• Approve the technical designs and user stories/use cases
• Work with Infrastructure team for user creation, access issues and application and environment setup

Confidential, New York City

Siebel 8.2 Public Sector Architect

Environment: Siebel Public Sector, Oracle 11g, Toad v11.5

Responsibilities:

• Lead the Siebel Public Sector implementation for the Administration of Child Services and Dept. of Juvenile Justice System
• Conduct workshops with the business stakeholders to gather requirements
• Lead team of Siebel developers and technical leads
• Work on POC and demo it to the users
• Review the solution architecture with technical team and propose technical design and solutions

Confidential, Princeton, NJ

Siebel 8.1.1.5 SIA Siebel CTMS Lead Consultant

Environment: Siebel CTMS (Clinical Trials Management Systems), Oracle 11g, TOAD v11.5

Responsibilities:

• Responsible for the design and development of the Siebel CTMS implementation
• Translate the requirements in to detailed design documents and mappings
• Involve in the business requirements reviews and discussions
• Review the design with the offshore developers and do a peer review of the build
• Hands on work to configure the CTMS implementation for Covance includes designing and developing the Trip Report screen, Protocols, Site Management, Site Visits, Region etc.
• Worked on designing new workflows for creating alerts on trip report submission, adding team members to the Site Visit records.
• Work on fixing bugs identified as part of testing.
• Documenting and preparing the run book for the seed data and metadata for deployments
• Update the integration objects and generate xml files for the BI Publishers reports

Confidential, Basking Ridge, NJ

Siebel 8.0.0.5 Siebel Solution Architect/Lead Consultant

Environment: Siebel Universal Agent, Siebel eService, Oracle 9i, TOAD v7.6, Mercury Quality Center and Windows2003

Responsibilities:

• Responsible for the design and management of the multiple Siebel projects
• Manage and mentor the Siebel development team of 10 members
• Assign the workload among the team members
• Involved in the scoping of the project
• Involved in preparing the estimates for the projects and get the funding approved
• Work with different IT teams such as Integration, Enterprise Architecture, Reporting and Informatica team and contributes to design and functional discussions
• Recommended and Implemented design changes in the Siebel application to improve the performance of the application
• Translate the requirements in to detailed design documents and mappings
• Review implementations of the design and code recommendations with development team
• Do the architectural write-ups for new projects as well as for improving the performance project
• Interact with the business to understand the requirements and translate them in to high level architectural design documents
• Engage and co-ordinate partner systems for integration with Siebel
• Lead the initiative for performance improvement project.
• Ensure deployments of projects on a timely manner.
• Co-ordinate with other teams on the releases and deployment of projects

Confidential, Middletown, NJ

Siebel7.8 Design Lead/Development Lead

Environment: Siebel Sales, Siebel eCommunication, Siebel Partner Portal, PRM, Oracle9i, TOAD v7.6, Clear Quest, Clear Case, XML and Windows2003

Responsibilities:

• To manage Siebel CRM releases through all phases of the SDLC.
• Manage and lead the projects and the development team
• Responsible for completion and delivery of projects
• Created and managed project plan for all the major deliverables and milestones for tracking the project progress and reporting project status to the upper management.
• Developed estimates and resource plan for Development/Testing
• Major role in requirements, solutioning, technical design and delivery of the projects
• Managed a team of offshore developers and work with them and provide them directions on the requirements, technical solutions and best practices
• Facilitate meetings between the functional and technical teams and worked on gathering requirements and translate them in to high level design and technical design documents and review it with development team.
• Work with Business, Tier2 and Tier3 and review the requirements to baseline the scope of the project
• Work with delivery manager to provide the estimates on the scope of the work
• Work with users to review the defects and map it back to requirements to determine and differentiate between a defect and enhancement
• Help development team overcome technical challenges and provide them the solution
• Review the configuration and code with developers
• Co-ordinate with Business, Testers and Development teams
• Design, Develop and Troubleshoot and fix Development and Production issues
• Create Business Component, BO, Views, Applets, Links and Joins
• Extensively worked on configuration and scripting of the application
• Developed Outbound and Inbound Interfaces
• Configured Integration objects for the web services
• Develop design document for IAD (Interface Application Document) for Web Services
• Generated WSDL’s for Web Services and provided them to the partner systems
• Designed and Developed new tables and created extension columns
• Worked on Routing Rules and Roles
• Designed and developed Assignment Rules and defined the position candidates
• Designed and Developed Workflow Process and Workflow Policies
• Designed and developed on the batch processes including the Repeating components
• Configured Siebel Partner Portal for Confidential authorized partners
• Customized the web pages and screens
• Defined the Organization Hierarchy for partners
• Involved in the workshops with the business stakeholders on gathering requirements and translate them into design documents

Confidential, Hopewell/NJ

Siebel v7.0, Siebel v7.5, Siebel7.8 Lead Consultant

Environment: Siebel Financials, Siebel Marketing, Siebel eCustomer, Siebel Analytics, SQL-Server2000, SQL Server 2005, PL/SQL, Visual Studio, VB.Net, ASP.Net, XML, Visual SourceSafe, Microsoft Visual Studio2002 and WindowsNT, Windows2003

Responsibilities:

• Involved in the upgrade of the Siebel application from 7.5 to 7.8
• Involved in the Development and Production support of the Marketing, eCustomer and Call Center application
• Coordinated and Worked with Offshore and Onsite team during the upgrade.
• Installed and configured the Siebel test environments including installation and configuration of Application Servers, Gateway and Web Servers and the Siebel Clients
• Involved in the design and architecture of the implementation.
• Wrote test scripts and performed unit testing
• Configured Password encryption at the enterprise level
• Integrated other applications using EAI, Integration objects and Web Services
• Extensively worked on the backend batch and delta jobs.
• Worked for the Business team as Sr.Business Analyst
• Worked as Liaison between Technology and Business teams
• Work with the Campaign Administrators and Call Center reps to understand and document process and their issues.
• Made recommendations based on the functionality used by the business.
• Gathered requirements and documented
• Wrote BRS(Business Requirements Specifications)
• Performed GAP analysis and documented the issues.
• Performed the Data model analysis
• Trained the users on creating Programs, Campaigns, Offers, List Import and Scheduling.
• Trained the Campaign administrator to load and launch the campaigns.
• Worked on gathering the requirements for standalone and recurring campaigns
• Set up the test environment and configure the segmentation bridge
• Worked with the users and technology team to Identify and grant proper access to views and responsibilities.
• Documented the software development strategy
• Perform the UAT test and signoff to be released into production
• Provided $ estimates and got the funding approved for the project.
• Analyze and resolve the defects logged in Team Track and provide the feedback to business and development teams
• Worked on Siebel Financials, Siebel Marketing, Siebel Analytics, TeamTrack and SQL Server tools
• Integrated other applications using EAI, Integration objects and Web Services
• Integrated external application using VBC
• Created Outbound Web services for integrating the privacy application
• Integrated Siebel Marketing and Analytics from Integration Administration and Symbolic URL
• Extensively used Integration Objects and Integration Components for integration

Confidential, San Mateo/CA

Lead Engineer, Applications Development

Environment: Siebel Call Center, ERM, Performance Management, Siebel Tools, Workflow, Fulcrum, Actuate reports, DB2, PL/SQL and Win2000.

Responsibilities:

• Created new Business Components and Business Objects
• Created new Joins and Links
• Created new Applets and Modified existing ones
• Wrote new Business Service for business automation
• Used SVB and eScript for data validation.
• Developed new Workflows
• Modified existing workflows
• Configured Fulcrum Search
• Developed new reports using actuate6.0
• Wrote the custom code in actuate to get the functionality done as per the requirements
• Developed Parameterized, Sequential, and Parallel and Crosstab reports.

Confidential, Los Angeles/CA

Siebel2001v7.5, Actuate Lead Consultant

Environment: Siebel eCommunications, Siebel Tools, Actuate6.0, Oracle, PL/SQL, Win2000

Responsibilities:

• Major responsibilities were configuration of Siebel eCommunications application
• Developed new Business Components and Applets
• Created new fields and Links and Joins
• Developing custom Actuate reports
• Upgraded 40 Actuate reports from version 5 to version 6.0

Confidential, Sunnyvale/CA

Siebel2001v7.0.4, Actuate Consultant

Environment: Siebel Tools, Actuate5.0, Actuate report Server, SQL-Server7.0, Win2000

Responsibilities:

• Lead configurator & reports developer on a Siebel Sales and Marketing 2001 v7.0.3.10 implementation
• Analyzed Business data on different 'Dimensional' criteria's of Customer, Suppliers, Product, Time period.
• Configured List Management for contacts/prospects.
• Installed Siebel Reports Server and Actuate eReporting servers
• Setup the Users for the report encyclopedia.
• Installed ReportCast servers.
• Documented the process of installing report servers and the configuration changes made.
• Designed and Documented the Sales and Marketing Analysis.
• Worked closely with the users to gather the requirements.
• Created and Loaded the Seed Data.

Confidential, Albuquerque/NM

Siebel2000/Actuate Consultant

Environment: Siebel Tools, SiebelVB, Actuate4.0, EIM, SQL-Server7.0, Windows NT.

Responsibilities:

• Lead report developer on a Siebel Sales and Service 2000 v6.0.1 implementation
• Major Responsibilities were developing, Modifying Actuate Reports
• Writing SVB Code for Validations
• Configuration of the application using Siebel Tools.
• Developed and modified a large number of reports using Actuate
• Developed Simple reports and also Master-Detail reports.
• Designed and maintained documentation for EIM.
• Wrote the Code in Actuate using Actuate Basic Language for simple validations.
• Used the variables to display the static text related to Terms and Conditions in the report.
• All the reports were developed for Account, Sales, Order Entry, Services and Quotes

Confidential, Hayward/CA

Siebel Call Center/eChannel/EAI /Actuate Consultant

Environment: Siebel Tools, SiebelVB, EAI, eChannel, Workflow, Actuate4.0, MS-SQLServer7, Windows NT.

Responsibilities:

• Gathered all the requirements from the client, interacted with various department employees like the QA Mgrs, Clinical Trials Mgrs, Tech Support (all level I,e level1,level2 and Level3 exec's)
• Created new Business Components and fields.
• Created New Business Objects.
• Added new Joins and Join specifications for the proper and retrieval of valid data.
• Created new Applets and modified existing applets.
• Created new pick applets includes both static and dynamic pick applets.
• Wrote SVB to validate the business flow
• Used ActiveX control to connect the siebel with Primus.
• Wrote SVB to Launch the Primus Application from Siebel
• Wrote the logic to Retrieve the data from Primus into siebel using SVB
• Created new fields in the siebel to store the data coming from Primus into siebel
• Created New Groups and assigned Policies to the group.
• Created new Policies in the workflow manager
• Alerted the users by popping the message box of certain serious Adverse events occurring
• Also wrote the Workflow policy program and Arguments to validate the proper data being showed.
• Configured the eChannel application using Tools.
• Mapped columns to Web Templates at the Applet level
• Installed the clients on all the users machines
• Generated new Database for each user and did database extracts.
• Generated Triggers and Workflow monitor agent for processes

Confidential, Hacienda Heights CA

Siebel2000 Consultant

Environment: Siebel Tools, Siebel VB, MS-SQLServer, Actuate3.2, Windows NT

Responsibilities:=

• Major responsibilities were in Troubleshooting and production support.
• Major configuration issues were fixed using siebel Tools
• Also wrote program using SVB to enhance the application call center
• Modified the Actuate report and added new fields to it.

Confidential, Foster City/CA

Siebel99/2000, Actuate4.0 Consultant

Environment: Siebel Tools, Siebel VB, MS-SQLServer, Actuate4.0, Windows NT

Responsibilities:

• Major responsibilities is in the Production Support, Maintenance and in the Development/Enhancement of siebel sales enterprise applications
• Involved in the fixing of Issues related to Configuration and SVB.
• Involved in fixing end user related problems.
• Developed Actuate report related to each practices based on Revenues.

Confidential, Bethesda/MD

Siebel99.5.5/EAI/PL/SQL Consultant

Environment: Siebel Tools, Siebel VB, EAI, Oracle 8.0, PL/SQL, HP UNIX, Windows NT.

Responsibilities:

• Involved in Implementation, Development and Production support of Siebel Applications.
• Used Siebel Tools for Creating and modifying siebel objects like Applets, Views and Business Components.
• Studied the Business Rule and as per the functionality and configured the Business
• Created Joins, Links and Master-Detail relationship between Business Components.
• Customization of Siebel software to integrate the business needs, Using Siebel Tools, and
• Developed User Interfaces to enhance the existing module as per the requirements using
• Ensured and maintained all Configuration Documentation.
• Extensively used Siebel Visual Basic for data manipulation and data validations.
• Wrote code at Bus Component setfieldvalue, write record, presetfieldvalue, new record,
• Procedures to handle the null values, to handle eof, to assign values to different fieldsBased on a single field, to set the default values to few fields etc.,
• Also wrote user defined functions and procedures in general section and called them
• Also worked on the Credit Reporting interfaces between Siebel and Peoplesoft financials.
• Mainly worked on the OUTBOUND interface
• Wrote a stored procedure, to send data to the Unix Box.
• Wrote FTP commands to transfer the data in to the Unix box.
• Included Cursors within the stored procedures for selecting data.

Confidential, NJ

Siebel99/Actuate Consultant

Environment: Siebel Tools, Siebel VB, Oracle 8.0, Actuate 3.2 and Windows NT

Responsibilities:

• Understanding the Siebel Sales application Requirements.
• Mapping the information requirements to Siebel Data Model.
• Creating several business objects, business components, standard & custom Table Extensions, Screens, Views and Applets.
• Modified existing Siebel objects and created new objects using Siebel tools
• Added new extension columns to the Siebel base tables