PROFESSIONAL SUMMARY:

• I am certified Salesforce Administrator and Developer
• Experience in Administration, Configuration, Development, Implementation and Support of SFDC instances.
• Involved in the project deliveries which are following Agile(Scrum) and Waterfall Methodologies
• Experience in implementing Sales Cloud, Service Cloud, Collaboration Cloud, Community Cloud (Partner and Customer Communities) and Marketing Cloud.
• Worked with Process Builder, Salesforce1, OAUTH, Single Sign - on, Quick Quotes
• Experience with sales cloud and service cloud, SteelBrick (Salesforce CPQ), Setup of SteelBrick with Salesforce.com
• Working experience on Sales Performance and Management and E-signature (Docusign)
• Experience with Sales Console and Service console.
• Experience in SFDC development and integration including Apex classes, Triggers, Visualforce pages, Components, Web Services, Bulk API, SOAP, REST, SOQL and SOSL.
• Experience with the UI tools like HTML, Java script, JQuery, XML, JSON.
• Strong understanding of Salesforce.com and its Development Life Cycle.
• Extensive experience in ConfiguringRecord Types, Page Layouts, Workflows,Process Builder, flows, Approval processes, Auto Response rule, Escalation Rules, Custom Tabs, Custom Objects, Custom Fields, Custom Apps,Analytic Snapshots, Folders, Report Types, Reports, Dashboards and App Exchange Packages.
• Created Static Resources and documents to store CSS and reusable components like images etc.
• Established different relationships between objects like Master-detail, lookup and self-lookup.
• Created Lead Processes, Sales Processes and Support Processes as required.
• Experience in working with migration tools like Change sets and Force.com IDE.
• Experience with Data migration tools like Apex Data Loader, Force.com Explorer and Work Bench.
• Experience with Data Exports, Imports, Application Support and Maintenance.
• Experience with User Management, Security Management using Organization Wide Defaults, Roles, Sharing Rules, Profiles, Permission sets, Report Folder Access, Dashboard Folder access, Network Access etc.
• Created, refreshed and maintained different Sandbox environments like Full, Partial Sandbox, Developer pro and Developer Sandboxes.
• Strong understanding of OOPS concepts and Design Patterns such as Model View Controller (MVC), Data Transfer Object (DTO), Data Access Object (DAO).
• Experience in wide range of languages and technologies such JSP/JSF, AJAX, Spring MVC Framework, HTML5, CSS3, JavaScript, XML, and SOAP.
• Used Salesforce Chatter to provide real time notifications.
• Worked with team members for full-cycle projects, such as stake holders, developers, testers, delivery managers to complete consulting projects on time, and deliver outstanding consulting services to salesforce.com clients.
• Used SVN as source code repository.
• Experience using source control management tools like GIT and SVN.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages, Components, S Controls, Workflow & Approval Processes, Report Type, Folders, Reports, Dashboards, Analytic Snapshots, Custom Objects, apps, tabs, record types, page layouts, Static Resources.

Salesforce Tools: Change sets, Eclipse, Force.com IDE, Force.com Explorer, Apex Data Loader, Force.com Excel Connector, Force.com Platform.

Integration: Web services, SOAP, REST, XML, JSON

Languages: APEX, Java, Python, C#

RDBMS: ORACLE 8/9i/10g, MS SQL, PL/SQL, SQL server

Operating Systems: Windows Server 98, 2000, 2008, 2012, Windows XP, Windows 7 & 8.

Web Technologies: HTML, CSS, JavaScript, Jquery

PROFESSIONAL EXPERIENCE:

Sr.Salesforce Admin and Developer

Confidential, Colorad Springs, CO

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation and designed the data model to transform the existing business process to salesforce.
• Authored Systems Requirement Specification (SRS) document, Use Case, System Requirement Change Request and Data Dictionary to deal SFDC implementations in Sales Cloud, Marketing Cloud and Salesforce Chatter.
• Attended daily meetings, weekly scrum meetings and sprint review meetings.
• Designed, developed and deployed the Custom Apps, Custom objects, Custom Fields, Custom tabs, Page layouts, Components, Visual Force Pages, Apex classes to suit the needs of the application.
• Worked on customization of various Salesforce.com Standard Objects like Accounts, Contacts, Campaigns, Cases, Leads, Opportunities, Products, Reports and Dashboards.
• Developed Apex Classes, Apex Triggers, Workflows and Approval Processes for various functional needs in the application.
• Expertise in writing Validation rules, Formula Fields, Pick Lists, Dependent Pick Lists, Lookup relationships, Junction Objects, Master-Detail Relationships to the custom objects.
• Involved in designing the Page Layouts for standard objects like Accounts, Contacts and Leads.
• Responsible in creating Users, Roles, Role hierarchies and assign specific profiles to users who for grant login access.
• Setup, maintained and optimized Email marketing campaign utilizing Exact Target / Salesforce Marketing Cloud.
• Created various HTML Email templates for sending Email notifications using Journey Builder.
• Used Data Loader for insert, update, delete and bulk import or export operations of data from Salesforce.com SObjects.
• Created custom reports according to the business user requirements and associated them with dashboards.
• Involved in writing the test cases and documentation for the enhancements in the project.
• Worked on integrating webservices using REST and SOAP API's.
• Configured Email Sends and Journeys in Salesforce Marketing Cloud.
• Skilled in writing Custom Landing Pages using Bootstrap, HTML and Content Builder.
• Created Content templates using Content Builder.
• Created Mobile and PC responsive Email Templates and Landing Pages.
• Used Sandbox for testing the developed Application after migrating some test data from client application.
• Used Salesforce Developer Console to execute Apex codes and SOQL Queries to verify Salesforce data.

Environment: Salesforce Apex Data Loader, Apex Visual Force, SOQL, SOSL, HTML, jQuery, CSS, JavaScript, Dashboards, Exact Target, Marketing Cloud, Security Controls, Custom Objects, Apex Classes/Controllers, Workflow and Approvals, Reports, Force.com Eclipse IDE.

Salesforce Developer

Confidential, Minneapolis, MN

Responsibilities:

• Implemented new customer support solutions using Salesforce.com Service Cloud.
• Participated in requirement reviews, actively worked to uncover and resolve ambiguous and invalid requirements.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates according to the business requirements.
• Involved in developing new features for Tasks and Calendar applications on Salesforce 1 and Salesforce SFX platforms (Java, JavaScript, CSS, HTML, Aura, PL/SQL, Eclipse).
• Designed and developed VisualForce pages using Apex Classes, Controller and extension classes.
• Developed Apex classes and Triggers to provide custom workflows to the organization as per the requirements.
• Maintained data cleanliness and accuracy by adding various Custom validation rules and Custom formulas.
• Worked on OWD's, field-level security, Object level security permissions to hide critical information from different users in the organization.
• Created triggers to enforce constraints on the fields and schedule tasks.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Designed Visualforce pages using the Visualforce components, HTML, JavaScript and CSS.
• Analyze cases and document solutions related to issues during production and maintenance.
• Involved in Integrating Salesforce.com applications with other tools using SOAP and REST API's.
• Created Page layouts, Search layouts and hide different fields from various users according to the requirements.
• Excellent working experience on creating Visual Force pages and Apex controllers for displaying related data from parent objects and child objects.
• Develop, test and debug programs and maintain simple to moderately complex web-based interactive programs.
• Created tasks utilizing JavaScript, jQuery and Node.js to enhance the application functionality.
• Wrote test cases for the Apex classes developed and able to get 90% code coverage.
• Strong knowledge on change management process for documenting, communicating, and testing code releases from Sandboxes to Production environments.
• Handled administration, maintenance and support of Salesforce modules for the users in organization.
• Worked closely with team members during the project releases and able to get robust solutions.

Environment: Salesforce.com Import Wizard, Apex, XML, Controllers, Workflows, Email Updates, Eclipse IDE, SQL, JavaScript, Web Services API, Apex Classes, Controllers, Visualforce pages, Web Services, SOAP, REST, WSDL, Sales Cloud, Service Cloud, Workflows, Approval process, Data loader, Reports, Dashboard, Sharing rules, Force.com IDE, HTML, CSS, jQuery, JSON.

Salesforce Developer

Confidential, Dallas,TX

Responsibilities:

• Created workflow rules and defined related tasks, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Customized page layouts for Campaigns, Leads, Opportunity, Contacts and Accounts depending upon user roles, and groups.
• Participated in requirements Gathering and definition of Entity Relationship diagrams using MS Visio2007.
• Customized tab worked with various standard objects including Accounts, Contacts, Leads, Campaigns and Cases.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Coded APEX triggers and s-controls, created rule based automated workflows.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.

Environment: Agile, Salesforce Unlimited Edition, Service Cloud, Sales Cloud, Apex, VisualForce (Pages, Component & Controllers), JQuery, JSON, XML, HTML, CSS, Workflow & Approvals, Marketo, Reports, Custom Objects, WSDL, Custom Tabs, Eclipse/Force.com IDE.

Sales force developer

Confidential, Des moines, IA

Responsibilities:

• Worked as an enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization.
• Implemented inside sales telephonic plug-in application.
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of SalesForce.com (SFDC)
• Implemented Apex Data loader "Command Line Interface (CLI) " to automate the data loading process for the sand box refresh activity.
• Designed various Webpages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Environment: Apex Language, Visual Force Pages, Data Loader, Workflow & approvals, Reports, Custom Objects, Scheduled Apex Jobs, Custom Tabs, Email Services, Security Controls, Ajax, SOQL, J-Query.

Salesforce developer

Confidential

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Independently performed development, testing, implementation and documentation.
• Worked on Service cloud on managing cases, Case History, Assign Tasks and create key metrics with customized reports and dashboards.
• Developed assignment rules while handling Cases to route the Queues to the right group and used escalation rules.
• Effectively communicate technical issues and resolve problems at all levels of the organization.
• Developed Triggers, Apex classes and Visual force pages as part of the application development.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit the needs of the application.
• Implemented new enhancements including creation of Workflows, email alerts and email templates.
• Created various Roles, profiles and configured the permissions based on the organizational hierarchy requirements.
• Experience in web technologies likeHTML, CSS and JavaScript, JQuery.
• Performed Data migration using Import wizard, Data Loader and scheduling timely data backup operations using Apex scheduler.
• Integrated with External sources by making callouts that used SOAP/REST.
• Responsible for maintaining the functional areas of data management, forecasting, Contacts, Leads, Campaigns, Opportunities, Quotes, Dashboards and Reports.
• Experience documenting and analyzing processes, procedures, and/or policies.
• Ability to handle workload to meet proposed deadlines.

Environment: Salesforce.com, Apex, Sandbox, Visual Force (Pages, Component and controllers), Email Services Triggers, Workflow, Import Wizard, Sharing Rules, Data loader, Validation rules, SOSL, SOQL, AppExchange, Report, dashboard, Force.com IDE, Java, HTML,SOAP/REST, Oracle, SQL Server, PL/SQL. SOSL, HTML, JQuery, CSS, Java Script.