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Project Manager /business Analyst Resume

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Enfield, CT

SUMMARY

  • PMP Trained with 11 plus years of experience in software Analysis, Design, Development, and Configuration. 10 plus years of experience managing multiple IT projects simultaneously with broad experience in CRM Business Analysis and ability to lead all phases of complex IT projects with all Stakeholders.
  • Experience managing large, complex business software development projects across technology platforms in the CRM and delivering projects on time and within budget parameters.
  • Experience in Waterfall and Agile methodologies as a Project Manager /Business Analyst
  • Experience in leading JAD and Solution Architect sessions and Business Analysis.
  • Experience in documenting Project Plans, BRD, FR, SRS, HLD, TDD
  • Focus on understanding the business; defining project objectives; determining business & system requirements; project planning; selecting a team and assigning project responsibilities; negotiating project deliverables; evaluating and selecting solutions; designing and testing; implementing and maintaining appropriate solution.
  • Working knowledge of Microsoft Project, Word, Excel, Power Point and Visio
  • Excellent planning, leadership and decision - making skills.
  • Understand Business Logic Business Process flow, identification of Business scenarios, Functions and Development of test cases
  • Excellent understanding of IT and its alignment with business processes.
  • Strong knowledge of human resource management techniques.
  • Having an excellent presentation, negotiation, troubleshooting skills and interpersonal skills and ability to work extremely well in a process oriented, fast-paced, team environment.

TECHNICAL SKILLS

Applications: PEGA, Siebel CRM, SFDC

Business Analysis: JAD, GAP Analysis, Documentation & Presentation

Project Management: Waterfall, Agile, MS Project, PMO

PROFESSIONAL EXPERIENCE

Confidential

Project Manager /Business Analyst

Responsibilities:

  • Working as a BA / PM for BPO operations to make sure certain projects are on time.
  • Project involved Product Composer system and Claims services within PEGA
  • Tracking all Project Issues and coordinating with the Client and Vendors as needed to enable the smooth delivery of various projects.
  • JAD sessions, Documentation, working as a liaison between IT and the Business.
  • Reviewing test cases and working with the business to come up with UAT test scripts.
  • Project planning through Microsoft Project.
  • Agile implementation with pega
  • Working with multiple vendors in the spirit of the program and to resolve multiple risks with appropriate mitigation plans.
  • Working with the business to monitor change control
  • Working with the business and IT to monitor progress of JAD and the progress of development.
  • Working with the business to get to get needed clarifications for the IT team in the set period of time.

Confidential, Enfield, CT

Lead Business Analyst

Responsibilities:

  • Experience with retirement Plans/Services (401k, 403b, 457b Defined Contributions).
  • Experience in leading JAD and Solution Architect sessions.
  • Worked with Business stake holders to gather their current needs and planed a strategy with the development resources to come up with an enterprise wide strategy for the marketing team.
  • Worked on Project Plans and hosted Meetings. Circulated meeting minutes on time.
  • Worked with Business and Development to do GAP analysis.
  • Experience in gathering requirements for integrating Siebel with External Applications.
  • Worked with the Business to understand the need of Siebel Modules like Accounts, Opportunities, Activities, Leads, events, Fulfilments …etc
  • Experience in requirement analysis to capture financial needs of the User groups.
  • Worked with the Application users in training them with the new release.
  • Work with the Business to clarify and give functional and technical solutions that meet the user needs.
  • Maintain all the documentation like BRD and Functional Specs in the SharePoint.
  • Recommend solutions for complex problems and resolved those in time.
  • Navigate users and the developers for the proposed business process changes with a valid screen shots for a better understanding of all the stake holders.
  • Problem solving recommendations for users and the technical team by coming up with the work around for complex requirements.

Confidential, Charlotte NC

Sr Business Analyst

Responsibilities:

  • As a Business Analyst work on CRM products that integrate Customer with Retirement Plans/Services
  • Experience in leading JAD sessions to capture requirements related to marketing needs for Wealth Management and financial users.
  • Delivered a new Java platform for Book of Business users.
  • As a BA worked on integrating various applications to OMNI a record keeping system.
  • Experience in Agile and waterfall
  • Experience in documenting BRD, FR, SRS, HLD, TDD
  • Experience in working with the Quality Center and ReqPro.
  • Lead Siebel up gradation team in Data migration excesses from BR phase to the development, testing and into Production.
  • Experience in requirement analysis to capture financial needs of the User groups.
  • Worked with the Application users in training them with the new release.
  • Work with the Business to clarify and give functional and technical solutions that meet the user needs.
  • Maintain all the documentation like BRD and Functional Specs in the SharePoint.
  • Recommend solutions for complex problems and resolved those in time.
  • Navigate users and the developers for the proposed business process changes with a valid screen shots for a better understanding of all the stake holders.

Environment: Siebel Financials, SFDC, MS Word, Project, Visio, PowerPoint, Excel.

Confidential, Cherry Hill NJ

Lead Business Analyst / Delivery Manager

Responsibilities:

  • Managed the Business Analysis work efforts of multiple functional areas through JAD sessions and working closely with the Business.
  • Developed documentation, like Business Requirements Document and Functional specification document.
  • Created “USE CASES” for most of the business scenarios and performed validation testing.
  • Worked with IT and Business to work as a liaison, to gather requirements and to explain the requirements to the IT team.
  • Worked with the testing team to make sure the test cases align with the requirements specified.

Confidential, Middleton, NJ

CRM Business Systems Analyst

Responsibilities:

  • As a Project Manager studied the business flow, gathered the business requirements, analyzed and created a Business / functional document. Involved in technical design and implementation of the application.
  • Experience in leading JAD and Solution Architect sessions.
  • Worked with Business stake holders to gather and document Business requirements.
  • Worked with Business and Development to do GAP analysis.
  • Experience in working with JIRA to manage Test defects.
  • Worked with the Business and coordinate between the Project managers and the Technical team to get the Change requests done.
  • Experience in VOIP / CTI / Avaya technology.
  • Worked with the Siebel users in training them with the new release.
  • Documented the Change requests.
  • Work with the Business to clarify and give functional and technical solutions that meet the user needs.
  • Worked on IBM BPM to capture all the requirements end to end and to automate the business process. Extensively interacted with other stakeholders through BPM application to gather comments and approvals.
  • Maintain all the documentation in the share point.
  • Recommend solutions for complex problems and resolved those in time.
  • Navigate users and the developers for the proposed business process changes with a valid screen shots for a better understanding of all the stake holders.
  • Problem solving recommendations for users and the technical team by coming up with the work around for complex requirements.

Environment: Siebel 8.1, Siebel Tools, Siebel e-script, EIM, SQL Plus and Windows XP.

Confidential, Raleigh NC

CRM Project Manager / Business Analyst

Responsibilities:

  • Experience in leading JAD and Solution Architect sessions.
  • Experience in documenting BRD, FR, SRS, HLD, TDD
  • Experience in working with the Quality Center and ReqPro.
  • Lead Siebel up gradation team in Data migration excesses from BR phase to the development, testing and into Production.

Environment: Siebel 8.1, Siebel Tools, Siebel e-script, EIM, SQL Plus and Windows XP.

Confidential, Sunnyvale, CA

Managing Consultant (Testing)

Responsibilities:

  • Focused on the planning and execution of one or more technology Testing projects as a member of in the Program Management Office that comply with internal Sarbanes Oxley (SOX) and other compliance related processes
  • Knowledge of all Phases of Systems Testing: Unit Testing, Systems Testing, Interface Testing, Systems Integration Testing, Regression Testing.
  • Worked closely with project stakeholders to deliver quality project management services to the customer.
  • Communicate effectively with business & translate business requirements into technical specifications.
  • Worked closely with the business analysts to get the best business implementations in Siebel.
  • Used best practices to enhance operational efficiency and reduce costs; works with business and technology partners to identify processes requiring improvement and to implement remediation procedures
  • Managed projects of a highly complex nature and is responsible for assembling project teams, assigning individual responsibilities, identifying appropriate resources needed, and developing project schedules to ensure timely completion of the project.
  • Familiar with the scope and project objectives, as well as the role and function of each team member and stakeholder in order to effectively coordinate the activities of the team.
  • Managed project risk through comprehensive mitigation, assessment and planning techniques and will need strong analytical, problem solving, quality management and organizational skills.
  • Managed project teams from initiation thru to close out of complex business application software development initiatives; ensuring high-quality is delivered on-time and on-budget.

Environment: Siebel 8.1, 7.8, Siebel Tools, Siebel e-script, EIM, SQL Plus and Windows XP, MS Office, MS Project, SDLC, Clear Case, Clear Quest, and HP Quality Center.

Confidential, Boston

IT Project Manager / Business Analyst

Responsibilities:

  • As a Business Analyst studied the business flow, gathered the business requirements, analyzed and created a functional document. Involved in technical design and implementation of the application.
  • Experience in leading JAD and Solution Architect sessions.
  • Experience in documenting BRD, FR, SRS, HLD, TDD
  • Experience in working with the Quality Center and ReqPro.
  • Lead Siebel up gradation team in Data migration excesses from BR phase to the development, testing and into Production.
  • Identified mapping of the Columns, Table and BC to be upgraded from 7.8 into 8.0
  • Designed and documented the Data Migration of the separate Siebel applications inot one single Siebel platform.

Environment: Siebel 7.7, Siebel Tools, MS Project, Visio, PowerPoint, Excel.

Confidential, Tulsa, OK

Sr.Siebel Developer

Responsibilities:

  • As a Siebel Developer studied the business flow, gathered the business requirements, analyzed and created a functional document. Involved in technical design and implementation of the application.
  • Designed Screens, Views, Applets, Business Objects, Business Components and Workflow for generating Activities and Account related Business Tasks.
  • Worked on Data Validations and State Model which are latest in the Siebel application.
  • Had a very good experience as a tester while testing the migrated data from 6.3 to 7.7 databases.
  • Extensively involved in the Field Level and User level Security with the Siebel Personalization, due to which used the Run time events to trigger the Personalization .
  • Extensively did Data Migration from Siebel 6.3 to Siebel 7.7 with Informatica.
  • Worked closely with the business analysts to get the best business implementations in Siebel.

Environment: Siebel 7.5, Siebel Tools, Siebel e-script, EIM, SQL Plus and Windows XP.

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