Senior Information Architect / Lead Ux Designer Resume
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Charlotte, NC
SUMMAR
- Ful portfolio of inventive and creative web applications and software solutions.
- Effectively work with customers to identify and solve their needs.
- Work across development, marketing, sales, and business teams to meet customer needs.
- Translate technical concepts and advanced functionality into design solutions that are easy to- use and comprehend.
TECHNICAL SKILLS
Agile UX Dev, Scrum, Interactive design, human factors design, wireframing, rapid prototyping, competitive research, customer journey maps, interview scripts, user scenario and persona development, usability lab testing & UI analysis.Balsamiq, iRise, Axure, Adobe Creative Suite, Camtasia, Morae, Visio, NovaMind, and Microsoft Office.
EXPERIENCE
Confidential, Charlotte, NCSenior Information Architect / Lead UX Designer
- Migrated over 50 websites into integrated Dealer Services interface to improve process functionality
- Surfacing key functionality for customized role based interfaces.
- Supported financing, vehicle service contracts, and F&I Product servicing representing over $19 billion in outstanding wholesale credit alone.
Senior Lead UX Designer
- Lead the redesign of legacy Investor Relations desktop and mobile application.
- Managed and directed Client Advisory Board outreach research to over 250 clients with 80 interviews, surveys and usability tests.
- Served as as domain expert and design lead across multiple teams.
- Worked between development, sales, and marketing to identify key features and functionality from direct customer outreach that would differentiate Confidential from the competitors.
Senior Lead UX Designer
- Design Confidential iOS Apps for emerging Health Information Exchange (HIE) business opportunity.
- Lead Designer on an industry first convergence of bil ing data with real time clinical data for Accountable Care Organization analytics tool.
- Created user centered designs that were instrumental in displaying capabilities that closed a $4 million services contract with VHA.
Senior Information Architect
- Redesigned AS400 fulfil ment system increasing agent’s efficiency through cutting edge web functionality.
- Over 20 mil ion in revenue generated through matching vacation weeks and sel ing resort partners excess inventory to reduce their burn rate and improve our competitive advantage.
- Led IA team leapfrogging the competition by introducing industry a leading search and fulfillment interface.
Senior Lead UX Designer
- Effectively worked with business, agile development, sales, marketing, and customers to define and execute requirements on time, on budget, while yielding ROI.
- Defined next generation design requirements for automatic chassis setup and server configuration software.
- Awarded best run beta program and launched Rational Business Developer’s first online community and resource center for EGL and Rich UI for Web 2.0 applications.
- Helped retain key financial customers for WebSphere Portal by solving their pain points with intuitive design solutions.
- Created and validated design solutions for the rules- based personalization application.
Senior Information Architect / Lead UX Designer
- Created innovative design solutions, industry leading functionality, and enhanced service features to Fidelity.com that increased revenue and assets under management.
- Solved complex user interface and information design challenges.
- Designed intuitive functionality that brought in over one tril ion dol ars under management and supported business objectives increasing online channel from 40% to over 90% of transactions.
- Designed Fidelity.com’s first dynamic content and its first Flash demo.
- Led over 40 successful projects including: Exchange traded funds, portfolio review, transfer money/shares, ECN, fixed income,
- mutual funds, and specific share trading.
- Defined and documented end- to end user experience, including user workflows, layouts, screen designs, and complex interactive components.
Webmaster/ Web Designer / Lead User Experience Designer
- Delivered web site that trained employees to use a $10 mil ion web- based accounting system.
- Dramatical y increased University’s productivity, efficiency, and transparency by replacing the 100 year old 3 colored paper system.
- Minimized transition costs by easing end users pains points and increasing acceptance.
Co- Founder, Web Designer
- Brought in accounts worth over $200,000/year.
- Worked with Confidential and international clients conceptualizing, designing, and developing fast, effective, creative, and compel ing web sites that met their business needs.