SUMMARY:

• Over 26 years of experience in the Information Technology (IT) field which includes business systems analysis (16 years), project management (six years), configuration management (10 years), technical writing (20 years), application programming (16 years), database design and maintenance (15 years), application testing (16 years), help desk support (10 years), training (20 years), systems analysis and design (18 years) and data entry (five years).
• Has applied system development principles to system development in finance, contract management, business information management, public housing support, call centers, correspondence management, departmental enforcement, compliance and etc.

TECHNICAL SKILLS:

Methodologies, practices and standards: Waterfall, Agile, Systems Development Life Cycle (SDLC) and Information Technology Infrastructure Library (ITIL) practices, Software Development Methodology (SDM), American Psychological Association (APA) documentation standards

Computer Systems and Networks: Amdahl, IBM, Data General, Unisys, various brands of desktops and various brands of laptops, Local Area Networks (LAN), Wide - Area Networks (WAN), InternetIntranet, Extranet

Operating Systems and Languages: IBM OS, MAC OS X, Microsoft (MS) DOS, MS Windows (XP, Vista, 2010), UNIX, XML, HTML, UNIX, C++, Shell Scripting, PowerBuilder, COBOL, FORTRAN, BasicAssembler, Job Control Language (JCL), Extensible Computer Language (ECL)Structure Query Language (SQL), Information Presentation Facility (IPF), Unified Modeling Language (UML), MySQL, MS SQL Server, MS Access, Oracle, dBASEFoxPro, IBM DB2, System 2000

Tools: /Software MS Office Suite, MS Project, MS Visio, Adobe products (Acrobat, Captivate, Presentor, etc), SmartDrawSnagit, Bugzilla ERWin, PVCS, Cognos, Crystal Reports, SQR, SQL Plus, Lotus Notes/Domino, MS Outlook, SharePoint, Wiki, TSO/ISPF, various Commercial Off-the-Shelf (COTS) packages, various Content Management Systems (CMS), various Correspondence Management Systems

Web Development: .NET, C#, JAVA, J2EE, Cold Fusion, and Active Server Pages (ASP)

PROFESSIONAL EXPERIENCE:

Confidential, Collabera

Business Analyst/Technical Writer

Responsibilities:

• Analyzed different technologies, business areas, application wide analysis, and proposal of solutions following Software Development Life Cycle (SDLC), Agile and Waterfall methodologies.
• Assembled, analyzed, and represented business requirements.
• Performed feasibility analysis, scope projects, prioritize deliverables, recommend alternative solutions and project strategies, and engage in negotiations.
• Responsible for high level implementation plans, data and process models, cost estimating, cost benefits analysis, and return on investments.
• Facilitated workshops such as Joint Application Development (JAD), Rapid Application Development (RAD), and Disaster Recovery Plan (DRP) sessions.
• Performed as a team leader when necessary.
• Wrote Business Requirements Documents (BRDs) and any other necessary documentation.

Confidential

Technical Writer/Business Analyst

Responsibilities:

• A member of the Contact Handling Technologies (CHT) Integration and Design team for Call Centers in the areas of telephony applications, such as, Genesys, NICE, Cisco, and various work force managements.
• Collaborated with the Project Manager, CHT Engineers, and Business Analysts in creating and/or editing Integration Design Documents (IDDs), and Integration Design Supplements (IDSs) for the Test, Development and Production environments.
• Edited user process documents, user guides, templates, and Technical Writer’s manuals on standardize Confidential and CHT processes and procedures.
• Performed analysis in combining the text of Business Requirement Documents (BRDs), Functional Specification Documents (FSDs), and Change Requests (CRs) to create a single relative document (IDD, IDS, Users Guide, etc.)
• Managed CHT SharePoint library to upload and edit documentation in various folders and subfolders.

Confidential

Technical Writer/Business Systems Analyst

Responsibilities:

• Identified and documented high level and and/or detail specifications and decomposition of business processes by developing Standard Operating Procedures (SOPs), use cases, business process diagrams, workflows, Functional Requirements Document (FRD), Functional Design Specifications (FDS), Technical Design Specifications (TDS) and etc.
• Worked closely with the business stakeholders, infrastructure engineers, and developers in documenting the design, construction and implementation of various system infrastructures and applications
• Participated in various meetings and provided support in scribing the meeting minutes and documenting the business needs of current and future system infrastructures. Documentation was formally formatted in accordance to American Psychological Association (APA) standards and delivered to stakeholders for review

Confidential

Technical Writer

Responsibilities:

• Combined, reviewed, revised, and delivered the monthly and biweekly status team reports, and executive summary reports.
• Identified and documented high level and and/or detail specifications of business processes by developing Standard Operating Procedures (SOPs), use cases, business process diagrams, workflows, Functional Requirements Document (FRD), Functional Design Specifications (FDS), Technical Design Specifications (TDS) and etc.
• Worked closely with the business stakeholders and developers in the design, construction and implementation of various systems
• Participated in various meetings, such as Functional Review Board and Change Control Board meeting, and provided support in scribing the meeting minutes and documenting the business needs of current and future systems. Documentation was formally formatted in accordance to APA standards and delivered to stakeholders for review.

Confidential

Senior Business Systems Analyst/Technical Writer/Tester/Trainer/Project Manager

Responsibilities:

• Consulted with clients (management, end users and external stake holders) to analyze business strategies and processes for the consolidation of multiple systems to one web-based system providing support for infrastructure and application design
• Participated and facilitated in Joint Application Design (JAD) or Rapid Application Development (RAD) workshops in collecting and processing business requirements using the prototyping concept for the new web-based system
• Performed data extraction and analysis utilizing Structured Query Language (SQL), Microsoft (MS) Excel and MS Access to determine data integrity
• Applied reverse engineering techniques in researching various legacy software systems to analyze “as is” business processes, decomposition, identified incorrect or incomplete business processes, provided recommendation for improving business processes, identified the risk factors, and documented findings
• Reviewed and documented recommendations for an enterprise system for internal and external resources that would meet the needs of the client for both a UNIX and Windows OS environment
• Worked closely with the business stakeholders, engineers, and developers in the design, construction and implementation of various system infrastructures and applications
• Designed, created, and updated wireframes and prototypes to depict the website page layouts, arrangement of the content, including interface systems, and how they work together
• Liaison between business and technical staff

Confidential

Technical Writer

Responsibilities:

• Identified and documented detailed business processes of the various internal departments by developing workflow diagrams, use cases, use case diagrams, business process diagrams, workflow process diagrams, decomposition of infrastructure and application documents, Requirement Traceability Matrix (RTM), Function Design Specifications (FDS), Software Requirements Specification (SRS), and etc. utilizing a variety of software such as MS Word, MS Visio, Smart Draw, IBM Requisite Pro, SharePoint, and etc.
• Developed and updated Software Development Methodology (SDM) documents, such as, needs statement, project plans, feasibility studies, risk analysis, cost benefit analysis, security plans and etc.
• Developed and updated user manuals and quick reference guide documents for new web-based system

Confidential

Tester

Responsibilities:

• Developed test cases and test plans (manual and automated)
• Tested system(s) during all stages of development and User Acceptance Testing (UAT) using a variety of testing tools (HP Quality Center and etc.)

Confidential

Trainer

Responsibilities:

• Developed and updated testing material; training manual, training instructions, training scenarios
• Developed PowerPoint presentations to aid in training process

Confidential

Project Manager

Responsibilities:

• Developed and updated project work plans including a Work Breakdown Structure (WBS), deliverable/milestone, and status reports to address work requests and task specifications.
• Assisted in the preparation of Request for Quote (RFQ) in response to Statement of Work (SOW) from various government agencies
• Participated in oral presentations to prospective clients in response to SOWs
• Created and presented storyboards to clients in response to SOWs utilizing MS PowerPoint and incorporating MS Visio diagrams

Confidential

Senior Business Systems Analyst/Technical Writer

Responsibilities:

• Participated in requirement gathering meetings to determine the business needs of current and future systems following the Waterfall methodology and ITIL practices
• Participated in JAD workshops in processing and collecting business requirements using the prototyping concept
• Created and presented storyboards to client utilizing MS PowerPoint and incorporating MS Visio diagrams and TechSmith Snagit screen mock-ups
• Identified and documented business processes by developing use cases, business process diagrams, workflow process diagrams, infrastructure diagrams, RTM, Functional Requirements Document (FRD), SRS, and etc. utilizing a variety of software such as MS Word, MS Visio, TechSmith Snagit, IBM Requisite Pro, SharePoint and etc.
• Performed process engineering techniques in researching the business processes of various software systems, identified incorrect or incomplete business processes, provided recommendation for improving business processes, identified the risk factors, and documented findings
• Designed screen layouts for the modification of a SharePoint web application
• Designed, created, and updated wireframes and prototypes to depict the website page layouts and arrangement of the content
• Worked closely with the business stakeholders and developers in the system design, construction, testing, and implementation in a UNIX OS environment
• Provided recommendations that would yield the efficient results in accomplishing the client’s technical goals

Confidential

Senior Business Systems Analyst/Technical Writer/Tester/Trainer

Responsibilities:

• Consulted with clients (management, end users and external stake holders) to analyze business strategies and processes to replace mainframe system with web-based system
• Participated in JAD or RAD workshops in processing and collecting business requirements using the prototyping concept to determine functions needed for web-based systems
• Performed data extraction and analysis utilizing SQL, MS Excel and MS Access
• Applied reverse engineering techniques in researching various legacy software systems to analyze “as is” business processes, identified incorrect or incomplete business processes, provided recommendation for improving business processes, identified the risk factors, and documented findings
• Worked closely with the business stakeholders and developers in the design, construction and implementation of various systems
• Designed, created, and updated wireframes and prototypes to depict the website page layouts, arrangement of the content, including interface systems, and how they work together
• Liaison between business and technical staff

Confidential

Technical Writer

Responsibilities:

• Identified and documented “as is” and “to be” business processes by developing workflow diagrams, use cases, use case diagrams, business process diagrams, RTM, FDS, SRS, and etc. utilizing a variety of software such as MS Word, MS Visio, Smart Draw, IBM Requisite Pro, SharePoint, and etc.
• Developed and updated SDM documents such as needs statement, project plans, feasibility studies, risk analysis, cost benefit analysis, security plans and etc.
• Developed and updated user materials such as user manual, user guides, quick reference guides, etc.

Confidential

Tester

Responsibilities:

• Developed test cases and test plans
• Tested system(s) during all stages of development and UAT using a variety of testing tools (HP Quality Center and etc.)

Confidential

Trainer

Responsibilities:

• Develop and update training material; training manual, training instructions, training scenarios
• Develop PowerPoint presentations to aid in training process

Confidential

Business Systems Analyst/Trainer

Responsibilities:

• Analyzed the current manual and automated operations of Confidential II and CMS to implement the discipline of the Agile/Waterfall methodology and ITIL practices
• Applied reverse engineering techniques in researching legacy software systems to analyze “as is” business processes and identify incorrect or incomplete business processes
• Facilitated meetings with clients (management, end users and external stake holders) to analyze business strategies and processes
• Participated and facilitated in JAD or RAD workshops in processing and collecting business requirements using the prototyping concept
• Identified and documented business processes by developing workflow diagrams, use cases, use case diagrams, business process diagrams, RTM, FDS, SRS, and etc. utilizing a variety of software such as MS Word, MS Visio, Smart Draw, IBM Requisite Pro, and etc.
• Updated wireframes and prototypes to depict the website page layouts, arrangement of the content, including interface systems, and how they work together to customized the three COTS to the needs of the client
• Liaison between business and technical staff
• Developed and updated system manuals
• Developed and updated documentation in accordance to the contract and Confidential ’s SDM utilizing IBM Requisite Pro
• Tested systems during all stages of development and during UAT
• Developed and updated training materials such as training instructions and training scenarios
• Developed and updated user materials such as user manual, user guides, quick reference guides, etc.
• Created and presented storyboards in training sessions utilizing MS PowerPoint and incorporating MS Visio diagrams
• Conducted training of CATXpress, SCANXpress, FOIAXpress in an audience of 1-20 Confidential employees

Confidential

Business Analyst

Responsibilities:

• Researched policies, regulations, and laws for internal, Congressional and public inquiries
• Gathered, analyzed, and documented business requirements utilizing IBM Requisite Pro and following the Agile methodology and ITIL practices
• Performed process engineering techniques in researching the business processes of various software systems, identified incorrect or incomplete business processes, provided recommendation for improving business processes, identified the risk factors, and documented findings
• Facilitated and participated and in JAD workshops in processing and collecting business requirements using the prototyping concept
• Coordinated program office meetings for MTW Public Housing Agencies (PHAs)
• Developed and updated project related documents
• Coordinated program office meetings with nationwide regional offices of Confidential and Public Housing Agencies (PHAs)
• Developed and updated project related training documents
• Developed and updated user manuals
• Assisted in the training of Confidential and PHA personnel

Systems Analyst

Confidential

Responsibilities:

• Monitored the Service Ticket Action Resolution System (STARS) for request for assistance in UNIX OS environment
• Diagnosed and determined corrective action, performed corrective action and closed STARS tickets
• Collected, analyzed, and generated statistical reports on STARS tickets utilizing MS Access and SQL
• Administered user accounts
• Provided user support for corrective actions on CMS and Confidential II

Confidential

Systems Analyst

Responsibilities:

• Developed and updated documentation such as the project work plan including a WBS, weekly status reports, daily operational status reports, Confidential SDM documentation, and other related documentation for the contractual task
• Developed and maintained COBOL programs and ECL on a Unisys mainframe platform
• Assisted in group meeting and gave oral presentations to Confidential personal to provide insight and advice by presenting findings, recommendations and statistics of software and hardware
• Provided support for the conversion and interface efforts of LAS, DARTS, and LRH to create a support system, Loan Accounts Housing (LAH) utilizing the PowerBuilder application tool.
• Provided data analysis and integrity of the LAH support system using PowerBuilder

Confidential

Project Manager

Responsibilities:

• Developed and updated project work plans including WBS, deliverable/milestone reports, status reports, addressing work requests, task specifications, and other related Confidential SDM documentation for various task efforts
• Human resource management and staff evaluation
• Assisted in the preparation of RFQ in response to Statement of Work SOW from various government agencies
• Participated in oral presentations to prospective clients in response to SOWs
• Created and presented storyboards to clients in response to SOWs utilizing MS PowerPoint and incorporating MS Visio diagrams

Confidential

Senior Systems Analyst

Responsibilities:

• Researched best suited software and hardware for the effort within the guidelines of Confidential software and hardware standards
• Applied reverse engineering techniques in researching various legacy software systems to analyze “as is” business processes to aid in “to be” development, identified incorrect or incomplete business processes, provided recommendation for improving business processes, identified the risk factors, and documented findings
• Updated systems graphical tools representing system structure, system flow, data flow, database structure and etc. utilizing MS Visio, IBM Rational Rose and Erwin software tools
• Developed Section 508 compliant video training utilizing RoboDemo software
• Provided Quality Assurance (QA) support for all documentation and development efforts
• Gathered requirements for the re-engineering of the system following the Agile/Waterfall methodology and ITIL practices
• Utilized MS Visio, IBM Rational Rose and Erwin to depict system structure, system flow, data requirements, data flow, workflows, and etc.
• Researched and made recommendations for the software and hardware in UNIX and Windows OS environments
• Proposed cost for the software and hardware for the re-engineering effort within the guidelines of Confidential software and hardware standards
• A member of a team responsible for reviewing and revising Confidential ’s software release standards
• Served as the Year 2000 coordinator participating in the certification/re-certification of PIH and Multi-family Housing systems
• Instrumental in the resolution of Status 2000 and Integrated Automated System (IAS) conflicts
• Developed and maintained NOMAD programs for reports and data extraction on the Hitachi mainframe system
• Developed and maintained three System 2000 (S2K) Database Management Systems: Investigative Complaint Filing System (ICFS), Investigative Case Management System (ICMS) and Office of Inspector General Name Indices System utilizing COBOL programs, System 2000 (S2K) databases and ECL on a Unisys mainframe system utilizing SDLC concepts
• Developed, updated systems documentation
• Developed and updated disaster recovery plans and scripts for operations department
• Developed and updated automated procedures to backup systems codes and database for the disaster recovery process
• Part of a team in OIG’s efforts to replace legacy systems which involved gathering requirements, data analysis and testing of the new web-based system utilizing HP Quality Center tool suite following the Agile methodology and ITIL practices
• Participated in JAD and RAD workshops in processing and collecting business requirements using the prototyping concept
• Designed, created, and updated wireframes and prototypes to depict the website page layout and arrangement of the content for the proposed system to replace the three S2K systems.
• Creating test plans, test cases and test scripts
• Tested system during all stages of development and during UAT
• Provided user support and training

PVCS Configuration Manager

Confidential

Responsibilities:

• Monitored, analyzed and scheduled deployment processes and identified areas of risk or conflict
• Identified discrepancies in software components being modified
• Managed the scheduling and merging of source code
• Utilized tools to automate and integrate task

Software Developer

Confidential

Responsibilities:

• Developed and maintained COBOL programs and ECL on a UNISYS mainframe system
• Developed and updated system manuals

Help Desk Coordinator

Confidential

Responsibilities:

• Technical support to personal at Confidential Headquarters, Field Offices and PHA
• Managed the day-to-day operation of the PIC Help Desk
• Retrieved and modified data from a RDMS database and generated statistical reports utilizing MS Access and SQL