EXPERIENCE SUMMARY:

Around 8 years of experience in Business Analysis and Business Systems Analysis working in Banking, Mortgage, Insurance, Retail and Finance Domains. Well versed in Software Engineering methodologies - Agile using Scrum(Certified), Test-driven development, Iterative development, Kanban and traditional Waterfall. Experienced in working with clients to implement requirements and in providing team leadership for development support teams comprising of the client and contract staff. Excellent work ethics and analytical skills coupled with excellent communication, written and interpersonal skills describing a committed team player. Extensive experience working with users, technical teams, project managers, SMEs, as well as senior management.

PROFESSIONAL SUMMARY:

• Experience in conducting JAD, JRD, Requirement Workshops, GAP , Impact , Cost-Benefit , Risk Analysis creating artifacts BRD, FRD, SDD, SRS; UML Modeling, created use cases, sequence, class, activity diagrams.
• Extensive experience in SDLC lifecycle, Waterfall & Scrum Methodologies.
• Experience with User Interface, UX design and Screen design; creating prototypes, navigation flows, mockups .
• Facilitated Scrum Ceremonies : Sprint Planning, Daily Scrum, Review, Retrospective sessions. Worked with cross-functional teams in short iterative cycles, assisting in removing impediments, Product Backlog Grooming, converting Epics to User Stories and sizing them using INVEST/SMART criteria- Rally, JIRA
• Involved in development Test Plans , Test Cases, Traceability Matrix, executing UAT and Test Cases.
• Working knowledge with SOA, Web services, SOAP, UDDI, WSDL and XML technologies, source to target data mapping documents and in XML and XSD.
• Experience in J2EE technologies including REST, SOAP, JAX-WS, JAX-RS, JDBC, JSP, Servlets, and JMS
• Web-Development technologies like HTML, JavaScript, CSS, JSON, AJAX and jQuery.
• Proficiency in Database Development activities like data models, normalization, SQL querying, star and snow flat schemas in creating fact and dimension tables, ETL transformations.
• Experience on Big Data tool like Hadoop on classifying the structured, semi-structured and unstructured data using FLUME and SQOOP Hadoop.
• Experience in web-based applications and web analytics to improve the systems development have knowledge on CCAR.
• Financial literacy: Equities, Fixed Income, securities, foreign exchange, bonds and derivatives, insurance, mutual funds and check processing, trading & risk environment, credit, interest rates, IRA’s, Treasuries, Mortgage.

TECHNICAL SKILLS:

SDLC: Waterfall, SAFe, Agile, Scrum, CI/CD OOD, TDD, XP, BDD RUP, RAD, Kanban

Modelling tools: MS Visio, Balsamiq, Tableau, SAP Business Objects

Business Analysis tools: Rational Rose, JIRA, Rally, MS Project, IBM Doors, Confluence

AWS Cloud tools: EC2, Lambda, Elastic Beanstalk, Auto Scaling, RDS, S3, Redshift

Languages: VB, C#, C, C++, JAVA, SQL, SAS, PL SQL, MS SQL, .Net, Python

Web Technologies: XML, JSON, HTML5, CSS3, JavaScript, AngularJS, REST, SOAP

Defect Tracking Tools: HP ALM QC 11.0, Team Foundation Server 2011-2013

Testing Tools: CODED UI 3, QTP, SOAPUI, UFT, Selenium, Cucumber, Postman, HP load runner, J-meter

CRM and ERP: Salesforce CRM, Oracle Sales Cloud, SAP ERP

Framework: Data Driven, Keyword Driven, Hybrid, BPT, Linear

Version Control: CVS, Tortoise, Visual Studio 2013

Documentation: Adobe Acrobat9 Professional, Microsoft Visio, Microsoft Office, Share point

Protocols: Http, Https, SMTP, FTP, SOAP

ETL: SSIS, SAP Data Services, SAS Data Management, Informatica, IBM Cognos

Databases: SQL Server Management Studio, Oracle 11g, IBM DB2, MS SQL Server 2012, SQL Dev, Team Foundation Server (TFS) 2012

WORK EXPERIENCE:

Confidential, TX

Retail Business Analyst

Responsibilities:

• Facilitated JRS sessions to identify business rules and requirements and documented them in a departmental review.
• Created requirements documents BRD, SRS, Design Specification and Business Process Flow (As-Is and To-Be).
• Managed the requirements and the traceability matrix using rational requisite pro.
• Used MS Visio for Mockup screens and Wire frames, developed User Stories and documented Acceptance Criteria.
• Identified and resolved potential problems before they occurred, minimizing the impact to schedule and cost, tracked issues, mitigated risks and provided corrective action plans.
• Validated and tested various API’s and used Swagger to document them.
• Went through SLA (Service Level Agreement) and created Stub Data.
• Collaborated with the QA team to ensure adequate testing of software both before and after completion, maintained quality procedures, and ensured that appropriate documentation is in place.
• Worked on SAP MDM to link all the critical data to the master file.
• Worked in development of the Test Plan and Test Cases, conducted UAT (User Acceptance Testing).
• Performed Data Analysis and Data Mapping to generate Crystal Reports.
• Prepared Project Documentation like Project Charter, Business Systems Design Report, Release Notes, Minutes of Meetings, Action Item Logs, Issue logs, End User Training Materials.

Environment: SAFe, Jira, .Net, IBM BPM, WebSphere, HTML, CSS, JavaScript, XML, ServiceNow, HP QC, SAP ERP, SOA, Java, JSP, SoapUI, SQL, SAP MDM, Teradata, Salesforce

Confidential, GA

Sr. Business Systems Analyst / Scrum Master

Responsibilities:

• Served as a liaison between the business and technical developers to define problems, enhancements, and solutions.
• Conducted Gap Analysis for the system considering AS IS and TO BE features.
• Created best-practice requirements deliverables, such as system process flows and context diagrams
• Documented the FRDs and BRDs as per the business requirements, developed Use Stories and prepared the Workflow using Acceptance Criteria with Input, Output, and Pre- and Post-conditions.
• Designed wireframes and prototypes for the enhancement of the websites.
• Created the Traceability Matrix to ensure that all the requirements are being tested and covered in the testing plan.
• Worked on implementation of the REST API for the UI screens, to make it more scalable and efficient.
• Facilitated the design and development of Business Rule Engines to support SOA architecture and web services.
• Worked with System Architect to implement SOA, Client-side, Server-side Validations and Verbiages.
• Used Altova XML Spy to generate the XSLT by graphical mapping of upstream and downstream system XSD files.
• Extensively involved in Data Governance process. Assisted in data grouping and defined relationship among the different tables.
• Participated in Program Increment (PI) planning to support delivery of roadmap items.
• Worked with Product Owner on artifacts- Product Backlog, Spring Backlog, Sprint and Release Burn down.
• Calculated the Estimated Velocity using Commitment Driven Planning and Velocity Driven Planning
• Setting up UAT for user stories developed by delivery team to be accepted by the business.
• Helped improving the process and practices by identifying improvement areas through retrospective meetings.
• Made sure user stories are according to INVEST criteria and prioritizing the backlog item using MOSCOW technique.
• Provided overall project management to multiple projects successfully completing them on-schedule and on-budget.

Environment: Rally, SAFe, MS Visio, Oracle 11g, Web Services SOAP, .Net, HTML, CSS, JavaScript, SharePoint, WCAG2.0, Informatica, Java, MDM, XML, HP QC, SOA, SoapUI, SQL

Confidential, Sanata Clara, CA

Business Data Analyst

Responsibilities:

• Used various elicitation techniques to extract requirements from various sources-people, artifacts and application interfaces.
• Gathered requirements using several elicitation techniques such as brainstorming, joint requirement planning (JRP) sessions with subject matter experts (SME), development leads and testing leads.
• Involved in business process modeling BPM using BPMN and different UML diagrams like use case diagrams, activity flow diagrams and sequence flow diagrams using MS Visio.
• Assisted in development of conceptual architectural model, logical architectural diagram (LAD) and physical architectural diagram (PAD).
• Developed data models, data flow models, event model, entity relationship diagrams and data dictionary.
• Established extraction and transformation rules from various OLTP data sources.
• Facilitated automation of extract transform and load (ETL) process transformations of OLTPs to maintain order of data inputs for data marts (DMs) and data warehouse (DWH).
• Monitored different levels of data warehousing like staging, integration, analysis and access.
• Identified and recommended fact and dimensions tables to the developer for developing data cubes.
• Well versed with slicing, dicing, roll up and drill down functions performed.
• Assisted in scripting business logic in web methods of the web services, application program interfaces (APIs) and documenting Web Service Level Agreement (WSLA).
• Provided business insights to business users based on data mining, data analysis and data visualization using Tableau.
• Tested OLAP cubes for ad-hoc data comparison and report generation on DOLAP from the database bus schema.
• Involved in creating test cases, test plans and test scenarios for testing along with quality analysts

Environment: MS Visio, Rational Rose, Jira, MS Office Suite, Confluence, Visual Studio Team Services, MS Project, MSSQL, SAS, SSRS, ServiceNow, Tableau, Salesforce

Confidential, TX

Scrum Master

Responsibilities:

• Servant Leader for co-located and dispersed software development teams.
• Facilitated Scrum Ceremonies (Backlog Refinement, Sprint Reviews, Retrospectives and Sprint Planning) in two-week iterations. Facilitated release planning.
• Removed impediments and identified mitigating risk during each iteration.
• Tracked and managed team velocity, sprint burndown metrics and release progress in Version1.
• Managed software capitalization and project timelines.
• Managed software development projects on payroll to include client facing and system integrations.
• Managed communication between technology and business stakeholders.
• Supported development projects in .NET and Java environment.
• Experience with Behavioral Driven Development (BDD) and Acceptance Test Driven Development (ATDD).
• Provided coaching to Product Owner on identifying features and backlog refinement and readiness.

Environment: Jira, Confluence, Java/J2EE, Mongo DB, RESTFUL Services, HTML5, CSS3, JavaScript, ServiceNow, SQL Server, PL/SQL, Selenium, ERD, SAP MDM

Confidential, MD

Business Analyst

Responsibilities:

• Conducted GAP analysis to derive requirements for existing systems enhancements.
• Used software development methodologies including RUP and Agile (Scrum).
• Elicited demands from the stakeholders and analyzed them for consistency, flexibility and completeness.
• Interacted with SME’s, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business people and technical people.
• Participated actively in assembling the JAD team and in conducting the weekly sessions from requirements gathering phase to the sign-off of the application after testing.
• Developed a vision plan that defined the primary goals and objectives of the project.
• Developed use case documentation for system requirements, business process flows, and screen mockups using MS Visio. Worked closely with the UI/front end design team to model the screens, which met user defined requirements and also company standards.
• Transitioned from Existing claim system into Guidewire which contains Policy Center, Claim Center and Billing Center.
• Migrated to Guidewire Policy Center a web-based policy system for the Retirement, Property and Casualty insurance. Used Guidewire Billing Center in designing and implementation of payment and billing Modules and Guidewire Claim Center for managing the process of reporting, verifying, and making payments on claims against a policy.
• Worked on Retirement Benefits module process flow and documented the business rules.
• Responsible for identifying and documenting business rules and creating detailed diagrams according to RUP. Developed User Stories, Business Flow diagram, Creating process models, Data flow diagrams.
• Assist with User Acceptance Testing, developing and maintaining quality procedures, and ensure that appropriate documentation is in place. Responsible for all project documentations and end user training materials.
• Assisted the project manager to construct a project plan which includes project schedules, milestone tracking, and meeting minutes using MS Project.

Environment: .NET, XML, Share Point, ServiceNow, SSIS, SSAS, SnagIt, Microsoft Excel, Microsoft Project, Data Caching Services, UML, SharePoint, Salesforce, Confluence

Confidential

Business Analyst

Responsibilities:

• Interacted with Users and Stakeholders to identify business system needs, evaluated solutions for business problems.
• Worked with SME’s of different groups to gain detailed knowledge of Investments and Capital Market and also to understand the cross impacts of the system.
• Waterfall methodology was used in acute functionalities to design, document and manage requirements throughout the life cycle of the project, including definition, design and testing phases.
• Analyzed and documented information system requirements and the corresponding impact on business processes.
• Studied the Business Requirement Document (BRD), supporting documents containing essential business elements, detailed definition and description of the relationship between the actors.
• Designed and developed Use Case Diagrams, Activity Diagrams, and Data Flow Diagrams to define the Business Process.
• Analyzed the data entity relationships.
• Worked as a team with other business analysts to make object oriented model of the application and created use cases.
• Conducted JAD sessions to allow different stakeholders to communicate with each other, resolve problems at early stage.
• Worked on the Functional Requirements Document (FRD).
• Analyzed Business Requirements documents to get a better understanding of the system on both Technical and Business perspectives.

Environment: MS Office, MS Project, MS Visio, ClearCase, ClearQuest, UML, Test Director, SQL, MS Visio, SQL Server, WSDL, SOAP

Confidential

Quality Assurance Analyst

Responsibilities:

• Preparation of test cases to test the Internet Circuitry.
• Preforming End to End testing for the Paid Services Management.
• Providing fault analysis results to the appropriate team and assigning the defect to teams for research.
• Test automation to build scripts without guidance. This includes working with complex configuration environments, build servers, virtual labs, generalizing tools to accommodate multiple languages and architectures, integrating test automation, and assuring that tools and processes scale to accommodate the evolving needs of our diverse teams.

Environment: VB, MS Team Foundation Server/Team Edition, HP QTP 11.5, SharePoint, XML, HTML, SQL Server, PL/SQL, WSDL, SOA, Crystal Reports, Web Services.