BP & A intermediate Analyst Resume FORT MILLS, SC - Hire IT People

STATEMENT SUMMARY
Highly qualified professional, with excellent communication, leadership and interpersonal skills
Computer Information Professional with more than six years of solid experience in Information Systems.

PROFESSIONAL SKILLS

Strong experience of six years in the IT industry
Flexibility to work remotely or with a group
Strong technical and analytical skills
Resourcefulness in researching and developing solutions to problems
Effective performer as an individual as well as in a diverse team
Ability to prioritize efforts and to set and reach achievable goals
Ability to quickly learn and work with emerging technologies and new information systems

TECHNICAL EXPERTISE

DATABASE: Oracle (10g), Oracle (11g)
SYSTEMS: Windows 95, 98, XP, Vista, 7
LANGUAGES: ASP.NET USING VB.NET, PL/SQL

WORK EXPERIENCE

(11/2007-Present)

BP & A intermediate Analyst Confidential,FORT MILLS, SC

As part of the Dialer Team, my job duties are to manage the dialer system parameters and procedures to ensure maximum efficiency and effectiveness.

Manage dialers between multiples sites to idle, abandon, and performance objective.
Administer and monitor changes to dialer strategies and system daily, weekly or monthly.
Perform routine dialer maintenance tasks. Such as adding, deleting user, agent resets.
Proactively review strategies and dialer results looking for ways to increase efficiencies

(12/2004-11/2007)

SALES REPRESENTATIVE Confidential,IRVING, TX

Ensured delivery of excellent customer service, communication, and coordinating with other departments to resolve inquiries. Managed and executed customers’ transactions with respect to business, individual credit cards inquiries over the phone.

Served as primary point of contact for Citi Cards to answer and assist in questions or issues regarding Citi Cards programs, products, policies/procedures and pricing.
Use of problem-solving skills and quick effective decision making to resolve customers’ inquiries.
Conducted telephone sales, encouraged customers to purchase additional products such as identity monitor, credit protector, and watchguard, balance transfers etc.
Promptly escalated suspicious or inconsistent account activity through MAU department or Manager.

(06/2003-12/2004)

INVENTORY ANALYST Confidential,DENTON, TX

I was responsible for all facets of maintaining inventory integrity through audit, analysis and problem solving. I coordinated and managed daily inventory cycle counts within the manufacturing and to continuously improve inventory accuracy. Ensure adequate inventory of product in accord with inventory cycles and investigate any discrepancies

Analyzed and reviewed incoming shipments against the original order and determined whether orders have been filled correctly.
Provided efficient processing and delivery of incoming and outgoing shipments.
Computed merchandises, and printed labels.

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Bp & A Intermediate Analyst Resume

Fort Mills, SC

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