SUMMARY:

Confidential is a Salesforce functional expert and certified scrum master with over 8 years of technology implementation experience, including over 7 years of technology consulting experience with Accenture and Confidential . She is experienced in utilizing technology to address business needs, especially in business analysis, project management and application design. Over the past 5 years, she has successfully implemented 11 complex Salesforce projects using Agile methodology. Confidential also has strong communication skills and driven personality, with ability to excel in a fast - paced, dynamic environment.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Principle Business Analyst & Scrum Master

Responsibilities:

• Provided functional support for existing and future business processes on the Marketo and Salesforce.com platforms that support Lead Management process for Marketing
• Collaborated with marketing stakeholders to develop a roadmap for new initiatives on the Marketo platform and drive the lead and campaign management process
• Served as the trusted advisor and design/ deliver scalable solution
• Acted as the primary point of contact for troubleshooting issues and coordinating with cross-functional teams
• Implemented various third party Sales and Marketing apps such as Marketo, LeanData, Cloudingo, Zenkraft
• Supported CPQ system, manage relationship with 3rd party vendor
• Performed Salesforce configuration and deploy changes to Production
• Established agile implementation processes/framework for the IT organization as a Scrum Master, including facilitating daily stand-up, user story refinement sessions, sprint review and retrospectives throughout the Order Management project
• Completed the Order Management Project using Agile methodology, increased Sales Operation efficiency by 50%.
• Created Project roadmap, scope, project plan based on business priority
• Presented product demos to senior executives and management
• Acted as the liaison between development team and business stakeholders to translate business requirements into functional & technical requirements

Confidential

Senior Consultant

Responsibilities:

• Delivered introductory Salesforce training to client BSAs
• Gathered requirements with various business SMEs, create release & sprint backlog
• Defined and automated complex business processes such as application submission, application review as well approval.
• Worked with Agile coach to ensure that scrum team follows best practices

Confidential

Business Analyst

Responsibilities:

• Contributed in team sales proposal of $3.5 M deal
• Facilitated business in user story refinement session, gathered requirements
• Produced implementation plan including estimation, timeline, resources plan based on high level scope
• Served as a liaison between both business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs
• Translated business requirement into functional requirements and technical requirements
• Managed a team of 3 offshore developers
• Wrote design specification documents

Confidential

Business Analyst

Responsibilities:

• Led user story grooming session with 5 client business resources, demonstrated logical and analytical problem-solving approach
• Worked with business closely to prioritize user stories
• Delivered prototypes / demo to business, enhanced customer experience
• Participated in solution designs, produced functional and technical design documents
• Facilitated daily meetings with offshore team, communicated requirements and assigned tasks
• Engaged in code deployment
• Managed 6 offshore and 2 onshore developers
• Served as liaison between development, testing, training, and deployment team

Confidential

Business Analyst / Defect Manager

Responsibilities:

• Facilitated requirement gathering sessions with over 30 clients includes executive directors
• Worked with business to gather functional requirements
• Designed solutions and produced Solution Design Documents
• Performed all manual configurations including workflow, record type, page layouts, profiles, permission set, sharing rules, reports
• Proposed and implemented a new Change Request process to manage project changes effectively
• Acted as a defect manager, drove defect triage process to ensure timely resolution of all open defects
• Acted as the key functional owner and key contributor

Confidential

Functional Lead / Business Analyst

Responsibilities:

• Ran requirement gathering workshops
• Worked with the Confidential (rapid design visualization) team to design a customized user interface using SKUID and iRise
• Created a standardized business process and operation model across 3 agency networks
• Identified User Scenarios and produced Functional Design Document

Confidential

Functional Lead / Business Analyst

Responsibilities:

• Participated in client/stakeholder interviews
• Wrote functional requirements
• Estimated build efforts
• Evaluated ROI on benefits to support business case
• Defined future state operation model
• Created implementation plan for the remaining SDLC phases

Confidential

Functional Lead / Business Analyst

Responsibilities:

• Facilitated workshops with over 20 business users to collect detailed functional requirement
• Designed a CRM system which captures major business process across 5 back office business units
• Designed and configured a security solution that meet business needs by using organization wide default (OWD), profiles, sharing rules, and permission sets
• Produced Fit Gaps Analysis
• Wrote Functional Design Document
• Evaluated Change Control impacts and drove outstanding items to resolution

Confidential

Functional Lead / Business Analyst

Responsibilities:

• Provided SME knowledge as a functional expert in Security and Analytics
• Designed and configured a security solution that meet business needs by using organization wide default (OWD), profiles, sharing rules, and permission sets
• Produced functional design documents
• Facilitated daily status meeting with onshore and offshore teams
• Participated in deployment activities including user creation, troubleshoot production issues
• Communicated project status to client stakeholder

Confidential

Functional Lead / Business Analyst

Responsibilities:

• Established herself as the functional expert
• Led design CRP (conference room pilot) workshops with over 50 participants including business stakeholders and senior client executive
• Designed and configured a security solution that meet business needs by using organization wide default (OWD), profiles, sharing rules, and permission sets
• Produced functional requirement documents and functional design documents
• Facilitated daily status meeting with onshore and offshore teams
• Worked with business to create reports to meet analytics requirements
• Participated deployment activities including user creation, troubleshoot production issues
• Provided post deployment supports and training to end users

Confidential

Program Manager

Responsibilities:

• Created and managed 3 project plans and project timeline, work with multiple work stream leads to execute the plans
• Led 3 weekly status meetings with mid-level/senior-level clients, built client relationship
• Created status report for client executives, consolidated large amounts of data into several focused slides
• Acted as the liaison between business, development, QA, and deployment team
• Proposed changes to improve existing weekly cadence process
• Resolved gaps across 4 different application teams to ensure integration between systems are seamless as dependencies were tracked to the lowest level

Confidential

PMO consultant

Responsibilities:

• Run the Program Management Office across two teams of 40 resources
• Created and manage deliverable trackers tailored to client needs
• Defined time reporting process for Microsoft Project Server by applying best practices
• Conducted training session to project team on time reporting
• Redefined and streamlined status reporting process
• Produced metrics and status reporting and managed overall performance
• Created and managed project workplans and deliverable trackers
• Managed risk / issue log and drive items through resolution

Confidential

Business Process Consultant

Responsibilities:

• Met with Order Managers, Provisioners and documented and analyzed the AS-IS business process
• Work with Business Stakeholders to gather requirements for future process
• Defined and documented Level 0, 1 and 2 TO-BE business processes and Methods and Procedures (M&Ps)
• Prepared Roll Out Communication Plan for client executive
• Reviewed project deliverables with client director, managed client relationship
• Established herself as an expert in order management business process

Confidential

Defect manager

Responsibilities:

• Established defect process, provide defect training to project team includes 100+ QA resources
• Manage and prioritized 1000+ defects, drive them towards resolution per Service Level Agreement
• Managed daily testing activities for both onshore and offshore test team
• Escalated critical defects via appropriate channel for resolution
• Conducted daily defect triage meetings with representation from Business, Development, QA, Deployment
• Produced and communicated defect metrics and test status to client management and project team

Confidential

Test Lead

Responsibilities:

• Manage and coordinate testing activities with 6 offshore testers and 2 onshore testers
• Participated in proposal to sell IST test effort by producing the following key inputs, successfully sold the testing effort with team of 12 resources.
• Delivered IST Test Plan and Approach, Test Estimate, Test API Inventory, and Test Scope
• Led team offshore team of 6 resources, coordinated daily status meetings to transition key tasks
• Acted as a mentor for 2 onshore resources
• Acted as the liaison between business, development, and QA for requirement clarifications, resolved issues
• Developed and reviewed project architecture diagram with client director