SUMMARY

• Eight years of client facing IT consulting experience with Fortune 500 companies. Worked in various domains like Banking, Financial, Healthcare, Insurance and Infrastructure.
• Expert in Requirements Gathering, Gap Analysis, Functions Requirement Specification and Software Development Life Cycle (Waterfall &Agile)
• Extensive experience on Project Management, Time Management, Demand Management, Resource Management, Portfolio Management using HP PPM and CA Clarity. Uses ITIL, PMBOK and CMM best practices to provide customer centric solution
• Extensive experience in report development and Portlet development
• Performed PPM Business Analyst, Project Lead , Onsite and Offshore co-coordinator in PPM implementation and support project
• Managed multiple projects simultaneously(Managing 3 projects at present) and delivered quality artifacts on time
• Effective communication, analytical and presentation skills; proficient at managing multiple projects simultaneously
• Certified in CA Clarity and PMP (Preparatory)

EXPERIENCE

Confidential, New York, NY

April 2011 – Till Now

Confidential, New York, New York

Jan 2012- Till Now

Time Management Design– PPM Business Analyst
Pankaj is responsible for as-is organization assessment of all time tracking related functions prevailing in current organization to provide design suited to global nature of organization. The end goal is to have CA Clarity as single tool for all time tracking purpose and effort metrics generation. This system once implemented will support global payment system by providing effort data to all financial processes. In his current capacity as PPM BA he also participated in tool consolidation and integration planning to support Global Time Tracking system. He has conducted GAP Analysis (As-Is against To Be) and defined roadmap to close the gaps and implement Target Operational Model. As a part of current engagement he is also responsible for tool capability demonstration such as MSP integration, Allocation vs. assignment concept and Pool allocation implementation.

Confidential, New York, New York

April 2011 - Dec 2011

CA Clarity Integration & Support – PPM Business Analyst
This project was intended to bring out an improvement in Clarity performance, to simplify various processes and Integrate Supply Management input with current system to provide consolidated reporting to Supply Management and Expense Management users. This project needed a good understanding of Clarity system, Integration mechanism supported by Clarity and feasibility analysis of business mapping to meet the business requirement. Pankaj was responsible for:

• Studied in detail the AS IS processes and gathered requirements from business users
• Involved in discussions with business team to review and finalize requirements
• Developed the Project Documentation for business, design and non-functional requirements
• Worked on Effort Estimation and Release Plan
• Prepared and executed Unit, Integration and User Acceptance Test case
• Planned cut over activities and hyper care after go live
• Organize weekly status update meetings with different stakeholders
• Making sure that all deliverables adhered to Credit Suisse processes such as following standard documentation processes.

Confidential– PPM implementation

Nov 2010 - Mar 2011

HP PPM 9.1 Implementation - Functional Consultant Nov 2010 - Mar 2011 
As a solution consultant Pankaj along with HP PSO was responsible for defining the road map for PPM implementation for SoNV. This endeavor also includes installation of HP PPM 9.1, implementation of Program management, Project Management, Demand Management, Resource Management and Time management module to meet business’s PPM need. Pankaj was responsible for:

• Analyzing Business Requirements and then translate Business Requirements into HP PPM functional requirements.
• Demonstrating HP PPM functionality to the SoNV team and provide HP PPM best practices as relevant. Recommending design solutions for SoNV based on Industry leading practices.
• Developing a functional prototype and demonstration with key stakeholders.
• Document functional and non functional business requirements, Process flow diagram and recommendation.
• Prepare functional specification for implementation team, Participate in design discussion/requirement clarification with technology team.
• Organize weekly status update meetings with different stakeholders

Confidential, Atlanta, Georgia

May 2010 - April 2011

Support & Enhancements – Functional Consultant
As a functional consultant Pankaj was responsible for Supporting Client’s existing CA Clarity implementation and providing a solution that support client\'s Project and portfolio management needs. This Project was intended to provide consultancy to optimize project management, working with existing process to make it more accurate to suit the new Organization break down structure and help client in generating matrices to do better resource utilization. Pankaj was responsible for:

• Simplify time entry and administration by re-engineering IFOX’s time tracking solution to track support time that does not define customers as discrete tasks on projects
• Improve capacity planning by evaluating methods for estimating work in Clarity to assess hardware and labor costs as part of the sales pursuit process which can then be translated into demand against Clarity primary roles and potentially asset capacity
• Synchronize customer records between Clarity and SFDC and/or SAP. This may involve establishing a customer registry that is called upon by both Clarity and Service Desk
• Improve data integrity by enhancing portlets to measure the health of data integrity as maintained by project and resource managers, including allocation accuracy
• Enable financial performance reporting and governance by implementing labor cost basis (rate matrix) in Clarity

Confidential, Dublin, Ohio

Sep 2007 - May 2010

Support & Enhancement – Techno-Functional Consultant
As a techno-functional consultant he worked with the client to define the resource requisition process & optimized metrics generation for Resource Management, Project Management and Time management module. He was responsible for end to end delivery of resource management module implementation, metrics template creation and report development. He was also responsible for designing documentation template and end user training material. Pankaj was responsible for:

• Creation of Project Roadmap & Scope and Effort Estimation documents
• Execution of Requirements Gathering and Analysis phase
• Designing the solution and provide technical guidance to development team
• Execution of Peer Review, Unit Testing, System Testing and User Accepting Testing Phases
• Documentation and Execution of Test Scripts
• Documentation of Release Notes and Training Materials
• Delivering the ‘Train the Trainer’ and End User Training
• Creation of System Maintenance and Technical Document, Knowledge Repository.
• Coordination with the Offshore/Onsite Team
• Leading – the Client Relationship, Feedback Periodic Status Report Updates

Confidential, Mumbai/Simi Valley California, USA

Aug 2005 – Aug 2007

Cloning of Database – System admin & DBA
This project is done as a POC project. It is planned for DRP (disaster recovery process) and BCP (business continuity plan).The major concern was to avoid data concurrency, data discrepancies and maintaining the consistencies while creating a clone of all mission critical Databases. Pankaj worked with Clarion expert and used SQL script, win scripting and snap view (3rd Party-tool) for cloning. The key activities while implementations were

• Understanding the business process and requirement for cloning
• Analyze the requirement and understanding the cloning technology
• Coordinating with vendor to generate the script suited to client’s environment
• Scripting & testing of cloning in the shadow environment
• Implementation for Cloning of DB & statistics generation

This POC was successful in cloning the existing database which was used to generate metrics in real time and client has implemented this technology for their server farm.

Confidential /Simi Valley California, USA

Aug 2005 - Aug 2006

PPM Implementation and Support – Software Engineer 
The organization provides a range of financial products and services such as credit cards, consumer loans, mortgage loans and leasing. PPM tools were used for its various PMO needs that include digitization of Project Methodologies and managing IT Portfolio. Pankaj was responsible for

• Attended Knowledge Acquisition Phase at Onsite and preparation of Technical and Function Documents like System Maintenance and Technical Document and Execution Process Model at client site
• Implementation of PPM Tool using configuration of dashboards, portlets, request types, workflows, and Reports
• Production Support and Maintenance
• Knowledge Transfer to offshore team

Employer: Bank of America (Formerly Countrywide Financials)

Confidential

Jun 2004 - Jul 2005

Application support & Enhancements – Software Engineer

The client was using PPM tools to digitize its incident tracking process, on boarding and off boarding process and Dashboards/Reports. As a part of Support Team, I was supporting PPM users for all technical issues. The support was 24X7. All the PPM users of India and USA are provided technical and user level support. The support included end user training to use PPM, enhancing existing applications and managing client’s projects. Pankaj was responsible for:

• Implementation of Dashboards, Portlets, Request Types, Workflows, and customizations for achieving functionality not provided by core PPM products
• Generating Dashboards (Tabular, Line, Bar, PIE charts) with complex PL/SQL queries and functions
• User Administration
• Documentation of technical and functional documents
• Preparation and execution of System and Unit test cases
• Providing maintenance and support from offshore

EDUCATION

Bachelor of Engineering

Computer Science and Engineering

CERTIFICATION

CA Clarity Certification, PMP (Preparatory)

TECHNOLOGIES

Project and Portfolio Management (PPM):

CA Clarity (Niku, Clarity 7.5, Clarity 12.1), HP PPM (Kintana 5, 5.5, 6, HP PPM 9.1), P6 (Prima-Vera)

Microsoft Tools:

Excel, Access, Word, PowerPoint, Outlook, Visio, SharePoint

Software Tools:

Rapid SQL, Toad, Eclipse, Actuate, Business Object Reports, SVN

Industry Standards:

SDLC, PMP, Agile, SCRUM

Operating System:

MS Windows NT/98/2000/XP, UNIX

ACTIVITIES

• Conducted Reporting training for Resources for various geographic regions
• Received “Excellent Performance” award at Countrywide (now Bank Of America)
• Has played various roles of PPM Consultant, Analyst and Project Lead, Onsite and Offshore coordinator and received appreciation from all Clients
• Working for fundraising for under privileged children
• Received “Trailblazer award” for providing technical assistance to multiple resources supporting multiple clients in Wipro