SUMMARY:

• Senior Business Process Analyst with over 12 years of consulting experience, with a focus on process re - engineering.
• I provide clarity and insight into business processes and recommend improvements in order to efficiently meet business requirements and goals.
• Insurance
• Housing
• Manufacturing
• Financial Services
• Protection and Defense
• Telecommunications
• Information and Technology Services

PROCESS MANAGEMENT TOOLS:

• ProVision Enterprise Modeler
• Casewise Corporate Modeler - now Open Text
• ARIS
• Process4biz
• MSVisio

PROJECT EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Documented and created workflows for all processes performed by the Print Department to determine readiness and compatibility for an upcoming system implementation
• Documented and created workflow for the GSA 4 PL process to identify vendor responsibilities and handoffs

Confidential

Business Analyst

Responsibilities:

• Prepared budgetary estimates
• Documented business cases for all selected projects

Confidential

Business Analyst

Responsibilities:

• Determined what gaps existed within Confidential ’s ability to successfully implement organizational change
• Proposed approaches and estimated costs for filling gaps identified during the assessment

Confidential

Business Analyst

Responsibilities:

• Interviewed key executives / management that are in or connected to the Case Management department to gather input on business growth strategies, goals, and constraints (top-down input to the process review) with regards to external stakeholders
• Built cross-functional flowcharts and completed process-analysis workbooks that identified all steps, measurements, tools, and roles involved in critical path business processes (bottom-up input to process review) associated to Case Management
• Achieved a final set of recommendations that leverage available technology in order to realize identified opportunities, as well as identified data that adds value to the processes or can be used for operational analysis
• Interviewed key executives / management that are in or connected to the New Business and Billing departments to gather input on business growth strategies, goals, and constraints (top-down input to the process review) with regards to external stakeholders
• Built cross-functional flowcharts and completed process-analysis workbooks that identified all steps, measurements, tools, and roles involved in critical path business processes (bottom-up input to process review) associated to New Business and Billing
• Achieved a final set of recommendations that leverage available technology in order to realize identified opportunities, as well as identified data that adds value to the processes or can be used for operational analysis

Confidential

Business Process Change Analyst

Responsibilities:

• Developed Test Cases / Scenarios ahead of a system upgrade in Yardi
• Created Use Cases for Leasing processes ahead of a system upgrade in Yardi
• Developed current-state models (Business Process, Business Domain, Component, etc.) in the Enterprise Architecture tool

Confidential

Change Analyst

Responsibilities:

• Facilitated/participated in Confidential requirements workshop
• Analyzed organizational change and change management needs
• Documented extended process hierarchy, data flow diagrams and requirements
• Designed functional processes and controls, roles and responsibilities
• Documented Confidential - Confidential design document, integrated data flow diagrams
• Conducted Current State Valuations and Monitoring Workshops
• Documented Current State Process Flow Diagram with improvement recommendations
• Designed Future State Process Flow Diagram

Confidential

Senior Business Systems Analyst

Responsibilities:

• Identified critical pain points from the business perspective through interviews with key business leaders and end-users
• Managed an application inventory to address functional issues and identify what business purpose the application solves, for whom, and which organization (user groups and locations) benefits from the application
• Created cross functional workflows involving core EPM systems for key business areas, including MRP and Cost Building

Confidential

Global Senior Business Systems Analyst

Responsibilities:

• Documented and created workflows for Procure-to-Pay and Item Maintenance processes in preparation for Confidential ’s system migration from Syteline to SAP
• Created and managed Confidential ’s file inventory
• Assisted in project management activities

Confidential

Senior Business Systems Analyst

Responsibilities:

• Developed an Confidential (Request for Information) questionnaire based on key business requirements to aid in Perfect Timing’s ERP vendor selection process
• Developed demonstration scenarios and a demo scorecard matrix for the ERP vendor selection process

Confidential

Senior Business Systems Analyst (first project with Edgewater)

Responsibilities:

• Managed the Quote-to-Cash Process Analysis Project for Confidential
• Reviewed current Quote-to-Cash business processes within the Protection and Defense sector and supported the development of improved Quote-to-Cash processes
• Identified process improvements and areas that could benefit from an enterprise resource planning (ERP) system - Identified all possible process quick fixes
• Provided a gap analysis between current state processes and the improved, future-state Quote-to-Cash process, along with a clear plan to implement process improvements
• Managed the Process Improvement Implementation Project for Confidential
• Implemented the process improvements identified during the Quote-to-Cash Analysis Project

Confidential

International Business Process Analyst

Responsibilities:

• Developed and implemented issue management processes for all Confidential Art entities (Italy, France, Germany, UK, Benelux, UK, Spain, US)
• Managed the lifecycle of Artist (system) issues with various suppliers from initial request to implementation
• Wrote reviews of the Confidential Art operations, including Opportunity Logs for headquarters
• Managed the progress of all of the Confidential Art entities with regard to the completion of local process improvements
• Harmonized core business processes between the entities and headquarters

Confidential

Process Analyst

Responsibilities:

• Trained ProVision Distributors on software functionality
• Provided consulting services for users of various BPM tools, including: Pro Vision, ARIS, Process4Biz, Visio, etc. and all applicable modeling languages and frameworks, including: Zachman Framework, Six Sigma, BPML, Enterprise Architecture, etc.
• Developed and integrated Confidential project management methodology into ProVision software
• Developed, integrated, managed, and promoted enterprise level data models in the To-Be phase for the European Marketing Renaissance Project
• Collaborated with project team to model processes that depict organizational roles, responsibilities / accountability, and deliverables for various models / workflows using ProVision modeling tool
• Applied Six Sigma principles to gather data requirements
• Developed modeling methodology /standards guide and monitored compliance with modeling standards