PROFESSIONAL SUMMARY:

• Qualified IT Professional with over 8 years of IT experience in software Industry. Skilled in Salesforce CRM, Apttus CLM & CPQ, In - depth Analysis of Business Processes, AGILE Methodology, SCRUM and SPRINT Techniques.
• Interacted with various Business user groups and partners for Requirement gathering for Salesforce.com implementation and documented the Business and Software Requirements.
• Experience in Designing and developing technical solutions for multiple Salesforce projects.
• Analyze & document business requirements, business workflows, developing file mapping and technical specification and working with business partners/stakeholders to determine details and priority of requirements.
• Experience developing solutions for the Apttus Contract Lifecycle Management (CLM) and Configure, Price Quote (CPQ) systems including X- Author for Word &Excel, development of clause libraries and contract templates.
• Experience with both Sales and Service Cloud that provides Salesforce Customer Support and Customer Management.
• Experience in marketing Campaigns and Email Campaigns with Eloqua and Salesforce Communities respectively.
• Worked closely with Salesforce architects and Product owners on salesforce implementation for various projects.
• Ability to write Functional specs, develop Use cases and delivering business critical initiatives.
• Worked closely with business partners to understand and enhance Force.com Community module to support various community needs of the business units.
• Involved in project planning and deliverables, monitored issues, communicate status/business impact to leadership.
• Served as a Code and Data Migrations Lead for multiple Sandbox & Production Environments.
• Experience in building Visual Force pages, Visual Force Custom Controllers/ Components, Advance Search Functionality, Analytic Snapshots, Tabs, Tags and Components.
• Experience in Salesforce Lightening - Lightening Process Builder, Lightening Schema Builder.
• Experience in using the Salesforce1 application for internal business needs.
• Extensively used change sets, Eclipse and ANT tool for deploying components for sandboxes.
• Well versed and experienced in troubleshooting, coding & testing issues reported by Internal QA team, Business partners and customers.
• Used Agile (SCRUM) methodologies for Development.
• Experience working on JIRA & TFS for User stories/Bug tracking using kanban and Scrum methodologies.
• Ability to work independently, distributed teams and can coordinate on-site/Off-shore team setting to deliver high quality results.

TECHNICAL SKILLS:

Platform: Salesforce.com, Apttus CLM/CPQ

Methodologie: s Waterfall, Agile - Scrum

Business Analysis: Visio, Requirement Analysis, Data Flow Diagrams, Business Process Modeling & Re-engineering, Gap Analysis, Cause & Effect Analysis, BRD,, FDD, TDD, UAT, Use Case, Test Scripts, UML

Languages: Apex. Visual Force, JAVA, HTML, CSS, XML, SQL

Tools: & Software s Apttus X Author for Word and Excel, JIRA, GIT, Eclipse, ANT, Bugzilla

Databases: SQL, Oracle

Query Tools: Apex Data Loader, dataloader.io

Project Documentation Tools: MS Office, Confidential Docs

WORK EXPERIENCE:

Confidential, Redwood City, CA

Sr . Salesforce/Apttus Business Analyst

Responsibilities:

• Responsible for providing solution and Implementation of Apttus CLM & CPQ for different business internally.
• Worked closely with Business Stake holders and Product Owners for prioritizing Epics like Marketing strategies and Email Campaigns within and outside salesforce Platform.
• Responsible for requirement gathering from business and developing User stories for the dev team.
• Responsible for performing all tasks required to develop, implement, and support the Salesforce.Com application integration of the Apttus CLM and CPQ.
• Responsible for Documenting Account and Contract processes across different Vendors.
• Configured the Contract management and revenue management with using of Apttus CPQ.
• Involved with Developers, QE and respective BA’s for optimizing the operations and delivery.
• Responsibility of Code and Data Migrations - collaborating with the Scrum development teams to promote the tested requirements from Sandboxes to Production Environments.
• Experience in working with MS Project as part of project management.
• Interacted with the Salesforce.com and Apttus premium tech support team on a regular basis.
• Support and training new end users and business users of the salesforce.com application.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created different Reports and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured different Reports for different user profiles based on the organization’s requirement.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts to suit to the needs of the application.
• Designed and Developed complex approval processes for various business needs.
• Developed Salesforce.com workflow, rules and triggers using Apex for updating fields based on division records.

Confidential, San Jose, CA

Salesforce Consultant

Responsibilities:

• Worked closely with the Project Manager and Salesforce Architects to bring the best use cases for development and deployments.
• Designed Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Developed Functional and Technical Design Documents for complex requirements.
• Worked closely with the developers and QE Team to achieve accurate workflows based on business focus.
• Managed Auto response rules if customers approached beyond the business hours.
• Developed complex workflow rules , time based work flows , Approval process for effective business requirements.
• Involved in Developing Apttus Approval Process and worked on X-Author tool for Contracts.
• Migrated the developed components from Sandboxes to Production and taking care of Test Classes.
• Involved in various Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Involved in Marketing automation process with various Account teams.
• Attended and organized regular onsite-offshore meetings to understand and deliver the requirements.
• Gathered business requirement of sales process and identified critical functional modules for gap analysis.
• Template Administration of X-Author contracts for contract lifecycle Management with Salesforce and MS word.
• Support and training new end users and business users of the salesforce.com application.
• Worked with core developers for implementing multiple Classes, Triggers and Visualforce pages based on the business requirements.
• Implemented all Salesforce coding best practices to achieve the governor limits issues all the time.

Confidential, San Francisco, CA

Salesforce business/Systems Analyst

Responsibilities:

• Worked closely with the Project Manager and Salesforce Architects to bring the best use cases for development and deployments.
• Worked closely with the marketing team for successfully implementing email campaigns via web to lead and email to lead strategies .
• Assisted in the development and deployment of Single org’s first customer community . Created custom reports to facilitate community management and curate user engagement.
• Designed Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Implemented and worked with salesforce communities and existing partner portals for multiple business needs.
• Involved in designing & customize branding of community pages, login pages for salesforce.com CRM.
• Skilled on Case Management , captured cases from the company's website and customer emails.
• Support external customers as part of customer management who use related products.
• Managed Auto response rules if customers approached beyond the business hours.
• Developed complex workflow rules , Approval process for effective business requirements.
• Used Nonprofit Success Pack to integrate and understand the Marketing cloud.
• Worked on different process builder via Salesforce Lightening Component Framework.
• Support and training new end users and business users of the salesforce.com application.
• Implemented batch jobs for capturing leads and eventually focused on converting lead process and scheduled batch jobs for code coverage of entire org every sprint.
• Implemented all salesforce coding best practices to achieve the governor limits issues all the time.
• Worked with core developers for implementing multiple Classes, Triggers and Visualforce pages based on the business requirements.
• Worked closely with Eloqua developers for transition of data from Eloqua to salesforce integrations .

Confidential, Atlanta, GA

Salesforce Developer (Migrations Lead)

Responsibilities:

• Analyzing the requirements based on proposed technical approach and identifying all the components involved to implement them technically at instance level.
• Owning the responsibility of Code and Data Migrations - collaborating with the Scrum development teams to promote the tested requirements from Sandboxes to Production Environments.
• Worked on multiple objects as Risk module, Opportunities, Accounts, Contacts and multiple custom objects.
• Worked in Configuring & Customizing the application using APEX and Visualforce components.
• Customization of Apttus product and CLM by using Salesforce features like triggers, VF pages.
• Generated SOQL, SOSL Queries for maintenance of multiple objects to select the data from SFDC.
• Designed, and developed the 100+Custom objects, Record Types, Formula fields, Page layouts, workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Analyzed all the requirements and enhanced the community module to suite to the needs of the Customers.
• Created Visualforce Pages for Custom Login and Configuration of Communities.
• Created the Case creation page and Clone functionality of the case for certain fields in Communities and giving proper access to certain users.
• Configured the settings and communication templates, and granted high volume of portal users to objects in the customer portal.
• Designed and developed multiple custom reports and dashboards.
• Monitor configuration data updates regularly during the development and production timelines
• Sample Testing to verify the components are migrated as per the Requirements.
• Code Review and maintenance for every sprint.
• Manage operational requests and troubleshoot issues, working with diverse user groups.

Confidential

Salesforce Developer

Responsibilities:

• Involved in design and development activities for the salesforce org.
• Performing the analysis of business as well as technical requirements to design the solution by customizing different standard objects of Salesforce.com.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation as per application requirements
• Developed signature capture component and integrating Confidential maps.
• Involved in Foundational Setups such as User Creation, Permissions, setting up profiles and roles.
• Involved in production deployment and data load activities.
• Schedule jobs as per business requirements.
• Involved in developing reports and dashboards for effective business for the client.
• Worked closely with the project manager for the email campaigns and activities.
• Involved in Troubleshooting and problem solving.

Confidential

Associate Lead

Responsibilities:

• Involved in all the phases of SDLC including Requirements collection, Design and Analysis of the customer specifications, Development and Customization of the application.
• Worked with the 3-Tier Architecture which includes the presentation layer, business logic layer and the database.
• Developed client request validations and processing using JavaScript.
• Involved in understanding the business processes and defining the requirements.
• Designing the system and documenting Use Cases, Class diagrams, Sequence diagrams.
• Designed and developed User Interface Screens using HTML, CSS and JSP.
• Preparing daily workloads for staff & coordinating the daily allocation of work.
• Motivating the team to achieve ambitious standards and targets.
• Complete end to end manual Testing of application.
• Monitoring & reporting on standards & performance targets.
• Involved in writing SQL programming for implementing stored procedures.
• Used JDBC to connect to the database.