Retail Business Analyst Resume

Professional Profile

Business analyst with successful experience in eliciting, analyzing, and documenting the requirements for business processes, policies, and information systems. Worked as a liaison among business stakeholders to understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals. Skilled in data mining and report generation to the specifications of internal and external clients. Expertise in:

Business Intelligence
Business Objects
Requirements Gathering
Telecom Industry
CRM
Reporting Validation and Accuracy
Diagrams, Tables, and Graphs
Data Mining
Disaster Recovery Analysis and Planning
Microsoft Office
MS Project and Visio
Business Requirements Definition Preparation
Test Plan and Test Script Design
Written and Oral Communication

Professional Experience

Confidential,TX
Aug 2006-Nov 2011
Retail Business Analyst
Achievements:

Produced reporting infrastructure for KPI program for the Sales Organization that resulted in an 85% increase in sales revenue in measured metrics.
Analyzed, redesigned, and implemented changes to the in-house Handset Replacement program, resulting in a change in monthly net revenue of -$50k to +$100k.
Served on IT team tasked with data migration to BO. Gathered user requirements, assisted in documenting as-is work flow, developed test scripts, and provided user support.

Responsibilities:

Executed ad hoc reporting requirements for executive management team.
Performed simple SQL queries, created tables, and generated reports in BO.
Gathered Business Requirements by conducting detailed interviews with business users, stakeholders, and SMEs.
Performed required data analysis, interpretation, correction and document presentation for various assignments.
Collaborated on a regular basis with the PM and development team during various stages of each project.
Managed Schedules and collaborated with different teams working on each project.
Prepared project progress reports and status reports and submitted to the management team on an ongoing basis.
Provided BI Analysis for the marketing team to review impact on key metrics in relation to program.

Confidential,TX
July 2005-Aug 2006
Zone Manager
Achievements:

Increased net revenue of retail locations by 40% through individual analysis of CPGA of each location. Based on performance analysis, designed and implemented action plan for each location to reduce costs while increasing revenue. Closed or relocated stores unable to meet action plans.
Reduced payroll costs by over 30% by analyzing retail traffic patterns and creating staffing models based on location performance.
Analyzed policy and procedure infrastructure, identified risks and implemented changes to effectively decrease shrink by over 20% and employee theft by over 75%.

Responsibilities:

Coached and developed 6 district managers and their teams of 10-12 stores each.
Managed the launch of retail locations, from planning to post-launch analysis.
Communicated and ensured compliance of all policies and procedures within the retail organization.
Established high standards for management performance and set clear expectations for the district and store manager functions.
Accountable for sales performance, KPI’s, payroll budgets, shrinkage, inventory levels, and overall P&L for the region.

Confidential,CA
Mar 2001-Aug 2006
Retail Sales Manager
Achievements:

Developed and mentored 5 employees that were promoted into management roles.
Analyzed performance and through action plan, increased sales in lowest producing location in the market to place them within top 5 producing locations.
Launched location into top sales position for three consecutive months from 10th place in the market.
Consistently ranked top 5 in sales throughout career. Consistently exceeded sales goals.

Responsibilities:

Managed team of 4-10 Sales Consultants within a retail store.
Functioned as a correctional manager, sent to struggling locations to manage until performance met expectations before moving on to the next location.
Responsible for sales performance and KPI’s of location.
Managed the hiring and development of employees, scheduling, P&P adherence, inventory and shrink, and overall customer experience at company owned retail location.

Education

Bachelor of Arts

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