EDI Analyst/Customer Support Engineer/Programmer Resume

TECHNICAL SKILLS:

Sterling B2B Integrator / Liaison Trading Community Manager / Confidential Connect / Inovis TrustedLink
ANSI and VICS X - 12 and EDIFACT EDI documents for automotive and retail industries including 810, 820, 824, 830, 850, 852, 856, 860, 862, 864, DELFOR, DELJIT, DESADV, INVRPT, ORDERS, ORDRSP, RECADV, SLSRPT
IBM AS400/iSeries
RPG III, RPGFREE and RPG IV with ILE webMethods Trading Networks / webMethods Developer 6.1, 6.5 / webMethods Deployer
SQL
Microsoft Office / MS Outlook
Lotus Notes
JD Edwards EnterpriseOne ERP
QAD MFGPro EDI processing
UNIX

PROFESSIONAL EXPERIENCE:

Confidential

EDI Analyst/Customer Support Engineer/Programmer

Responsibilities:

Set up and maintain 85+ EDI Trading Partner relationships including Confidential, FTP and AS2 using Liaison Trading Community Manager.
Create new and maintain existing EDI maps using Sterling B2B Integrator.
Troubleshooting of X-12 and EDIFACT EDI documents (810, 824, 850, 852, 856, 860, DESADV, INVRPT, ORDERS, ORDRSP, RECADV, SLSRPT).
Internal and external customer support for EDI and Vendor Managed Inventory (VMI).
Modify and test VMI software programs using RPG IV and CL on an AS400/iSeries.

Confidential

EDI Technical Support Analyst

Responsibilities:

Set up and maintained EDI Trading Partner relationships in Confidential Connect (AS400) and QAD MFGPro (UNIX) systems.
Worked closely with Confidential IT department in testing new processes and maps.
Worked closely with Confidential North American plants, their customers and suppliers to resolve EDI issues.
Troubleshooting of EDI documents (820, 830, 850, 856, 862, 864, DELFOR, DELJIT).
Created and maintained documentation for both Confidential and Confidential .
Trained co-workers and Confidential employees.
Provided off-hours support.
Helped the Certification department as needed.
Top performer on the Confidential Account.

Confidential

Account Manager/Customer Service Representative

Responsibilities:

Reviewed, analyzed and entered customer purchase orders in Confidential Sales Order Management module to ensure they were processed accurately and in a timely manner.
Worked closely with sales reps and retail customers in the areas of forecasting, order processing, shipment tracking, sales analysis and inventory availability.
Worked cross-functionally with internal Purchasing, Inventory Control, Forecasting, Accounts Receivable, Transportation, Warehouse, Sales and Marketing departments.
Monitored and troubleshooting of EDI documents (810, 850, 856, 860, 865).
Trained co-workers in EDI and order entry/processing.

Sr. Programmer/Analyst

Responsibilities:

Internal and external customer support resulting in increasing revenue by retaining a customer through crisis intervention.
Saved the company $10,000 by taking on an additional project outside of EDI.
Developed and maintained EDI mappings, processes and Trading Partner setups using webMethods Developer, webMethods Trading Networks, webMethods Deployer, TrustedLink, RPG IV and SQL.
Set up VAN and AS2 communications.
Trained and provided backup support for the EDI Coordinator.
Knowledge of JD Edwards ERP 8.12.
Familiar with Manhattan Associates’ PkMS 260 warehouse management software.
Created and maintained documentation.
As a member of the Confidential Employee Appraisal Reporting System Committee, contributed to the improved employee annual review process resulting in the addition of goal setting and tracking.

Confidential

Advisory Application Developer

Responsibilities:

Developed and maintained EDI mappings and processes using RPG IV with ILE.
Worked closely with Confidential in developing their EDIFACT EDI documents.
Completed all projects by time requested without error.
Mentored less experienced developers.
Experience using Turnover change management system.
As a member of the Standards Committee, established, documented, published and supported company programming standards.