PROFESSIONAL SUMMARY:

• Over 8+ years of IT and Management experience in Software Development Life Cycle (SDLC) and Project Life Cycle working as Business Analyst with Bachelor in Computer Science.
• 5+ years with Agile Methodology
• Facilitate daily stand - up scrum meeting, sprint planning, sprint review and sprint retrospectives meeting.
• Experience with Rational Unified Process (RUP), Agile/Extreme Programming, the Waterfall life cycle, IBM Suite (Requisite Pro, ClearCase, ClearQuest).
• Extensive experience with analyzing business processes and documenting them using MS Visio, MS PowerPoint, MS Excel and MS Project.
• Extensive experience with SAP Business Objects (Desktop Intelligence, Web Intelligence 3.1 & 4.1, Infoview, Launch Pad) as a reporting tool.
• Strong experience in developing Use Case Diagrams and creating Use Case Specification document (USD), BRD(business requirement document), FRD(Functional Requirement document), Use Cases, User Stories, Story Cards, Operation Instruction Documents.
• Strong experience in documenting existing process, working with requirements traceability matrix, re-engineering business processes and Creating reports and specifications.
• Experience as a support BA for various change request, production data fixes scripting through SQL.
• Involved in production and maintenance support, release items and deployment activities.
• Comprehensive knowledge of Data Warehouse, Data Mapping and thereby supporting SAP Business Object tool for creating reports for clients and providers.
• Experience with RDBMS and SQL for generating Queries, Views, Procedure, Packages, Functions, SQL Aliases
• Working Knowledge of Robotic process automation
• Experience with ETL files for clients which includes Extracts like Claims Extracts, Payment Extracts on the daily basis. Backhand to generate these Extracts are SQL Stored Proc and Functions. Tools used to send these extracts to clients through SFTP are File Transfer Application and MoveIt Application.
• Extensive Experience in Medical and Health processing claims.
• Knowledge of Intelligent Automation Skills such as Blue Prism
• Extensive experience working with MS office; including MS Visio, SharePoint, MS Project.
• Experience in developing functional specs through JAD sessions and user interviews.
• Comprehensive understanding of the work flow analysis in Information Technology, Healthcare Insurance and Banking Industries
• In-depth knowledge of creating Use cases and UML diagrams to extract business process workflows, thereby helping the development and quality assurance teams in understanding the requirements
• Ability to act as a liaison between Functional and Technical users and translate the business requirements into functional and technical specifications.
• Good knowledge of ACH (Automated Clearing House) which processes large volumes of both credit and debit transactions which are originated in batches.
• Ability to handle a project from project kick-off to deployment i.e. post production management.
• Involved in developing QA strategies: test plans, test cases and Knowledge in using and executing the system testing, Regression Testing and User Acceptance testing (UAT).

PERSONAL SOFT SKILLS:

• Self-starter - Organized - Team professional - Strong communication skills and Drafting skills.
• Expertise in managing multiple projects and teams with an excellent track record.
• Exceptional problem solving and sound decision making capabilities, recognized by associates for quality of data, alternative solutions, and confident, accurate, decision making
• Able to act as both an individual contributor and plan, estimate and coordinate the efforts of other Team Members.
• Having good negotiation skills.

TECHNICAL SKILLS

Process/Modeling Tool: MS Visio, MS Project, Star UML

Tracking Management tools: TFS, Campaign management Tool, File Transfer, MoveIT, IBM ClearQuest, ReqPro,TestDirector

Reporting Tools: SAP Business Object (Desktop Intelligence, Web Intelligence 3.1 & 4.1, Infoview, Launch Pad)

SDLC Methodology: UML, RUP, Business Process Modeling and Data Modeling, Waterfall and Agile methodology.

Databases: SQL, Oracle

Languages: C, C++, ASP.Net

Operating Systems: WINDOWS 2010/NT 4.0

Office Tools: MS Office 2010/2013, Word, Excel, PowerPoint, Outlook, SharePoint

PROFESSIONAL EXPERIENCE:

Confidential

Application Support Analyst

Responsibilities:

• Lead requirements analysis, validation and verification, ensuring requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous and verifiable.
• Elicit requirements using interviews, document analysis, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, competitive product analysis, task and workflow analysis and/or requirements workshops.
• Ability to communicate (verbal and written) with Clients, Partners and business units that rely on information to define organizational processes.
• Review and/or prepare system documentation and specifications in accordance with methodology.
• Facilitate requirements prioritization based on business value.
• Scheduled and facilitated meetings with business owners, development team and areas across the company as a part of business requirements gathering sessions.
• Worked closely with the Security architect to gather and define requirements for the Web Application
• Triaging Change Request and Production support issues while performing analysis on the core issues
• Responsible for scheduling and facilitation meets across cross functional teams.
• Worked with internal implementation team to support the transmission of various data related to Web Banking Application, and payments information for member accounts.
• Scheduling Quarterly Release Meetings
• Perform Testing for deliverables assigned and prepared interface test scripts.
• Perform User Acceptance Test with business users to get signoff

Environment: Windows NT, MS Access, QTP, Lotus Notes, Microsoft Visio, SharePoint

Confidential, Auburn Hill, MI

Business System Analyst

Responsibilities:

• Creating Business Requirement Document, business process documentation, use cases, activity diagrams, scope documents and traceability matrices for the Retail Business Money Transfer System.
• Scheduled and facilitated meetings with many business owners, development team and areas across the company as a part of business requirements gathering sessions (JAD) through WebEx Online
• Created UML diagrams using Visio and documented existing and future process flows.
• Responsible for scheduling and facilitation meets across cross functional teams.
• Responsible for Descriptive Analysis on BDC business process and documented GAP on existing functions
• Worked as a primary support person for Web on member’s accounts.
• Worked with teams where the user interface wireframes or prototypes, coupled with textual rules which formed the main body of functional requirements.
• Experienced with web prototypes and / or merely used to capture representative screen shots.
• Partnered with a UI/UX Designer to create the CSS/HTML for implementation alongside the functional requirements.
• Gather security requirements to comply with FFIEC Authentication Guidance-AIBE supplement.
• Handled security constraints for enabling single sign on CBC portal for bank administrators and clients.
• Responsible for creating new application to be SOX complaint to prevent fraudulent activities.
• Handles troubleshooting physical security issues including on call and non-business hours.
• Administer security systems, surveillance system for Comerica clients.
• Responsible for physical key distribution and tracking and maintaining access cards for Comerica employees.
• Review Risk assessment strategies and biometrics with project team and LOB.
• Comprehensive knowledge of COLD Data Warehouse, Data Mapping, Data Mining and Analysis
• Excellent Experience in SQL querying, tuning, tweaking
• Perform analysis on complex PLSQL packages and functions
• Worked on Payment Extract files (ETL) for Comerica Clients through SFTP
• Created custom hierarchies to aid in Drill-Through analysis of WebI documents
• Participated in the complete development lifecycle: analysis, design, build and test reports
• Created several complex Web Intelligence and Desktop Intelligence reports to help management to track and monitor contract, claims and payment made to various clients.
• Created user Prompts, Conditions and Filters and used Alerts to improve the readability of the report. Extensively used Calculations, Variables, User Objects in the creation of reports.
• Scheduled Reports using scheduler Infoview, BI launchpad.
• Consolidation of reports by groups/regions and designing templates catering to the needs of various users.

Environment: Windows, Microsoft Visio, MS Project, Sharepoint, Outlook, WebEx

Confidential

Business System Analyst

Responsibilities:

• Created business use cases, activity diagrams, scope documents and traceability matrices to document business requirements.
• Facilitate and conducted daily stand-up scrum meeting, sprint planning, sprint review and sprint retrospectives meeting pertaining to the projects.
• Ensuring effective implementation of agile process.
• Created UML diagrams for existing and future process flows using Microsoft Visio
• Maintaining Proper Documentation using SharePoint
• Responsible for scheduling and facilitation meets across cross functional teams.
• Worked on data warehouse load and database to retrieve claims data of interest using SQL.
• Involved in production support for claims and enrollment area.
• Created process for Claims, Billings Extract files (ETL) and transfer to clients
• Involved in demand management and change management as the quarterly release plan and production deployment.
• Provided analytical and report support for such purposes as operational efficiency/quality metrics and production analysis of claims.
• Involved in Claim system issues and root cause analysis at system level and member level and worked with Customer Support services.
• Health, Dental and medical claims processing experience while involving in Application production issues
• Test case/plan preparation.
• Involved in User Acceptance Test coordination.
• Familiar with all the products and plans at Confidential: Healthcare Spending Account (HSA), Personal Spending Account (PSA), and various other products for health insurance.
• Excellent knowledge of healthcare terms, billing, coding and claim processing (technical and business perspective).
• Involved in working with various core processes and data integrations.

Environment: MS Access, QTP, MS Outlook, Microsoft Visio, SharePoint, Business Objects

Confidential

Responsibilities:

• Performed day to day business as well as system support responsibilities, reporting and consultation with internal and external customers.
• Involved in various process and business documentation.
• Acted as a liaison between technical team, management and users. Responsible for scheduling and facilitation meets across cross functional teams.
• Organize and facilitate Scrum ceremonies and backlog refinement under minimal supervision.
• Involved in sessions with manager to identify system issues and create documentation.
• Documented and communicated alternative process workarounds for quotes and system deficiencies.
• Used Quality Center for various application testing.
• Prepare test cases, test environment for project
• Involved with test team in Regression testing as the project was having sensitive data about clients banking information and security systems.
• Experience in Coaching/mentoring Junior BA’s and provide technical leadership.

Environment: ReqPro, ClearQuest, MS Outlook, MS Access, Quality Center, Business Objects

Confidential

Business System Analyst

Responsibilities:

• Created business use cases, activity diagrams, scope documents and traceability matrices to document business requirements for the Online Money Transfer System.
• Prepared interface test scripts.
• Experience as a support BA for various change request, minor data fixes.
• Coordinated with offshore testing team.
• Involved in User Acceptance Test coordination.