SKILLS:

• Agile/SCRUM/SAFe, MoSCoW , Kanban , Model Office/Waterfall
• SWOT, Risk, Impact, and GAP Analysis
• User Stories/Trello Board
• Cryptocurrency/Blockchain
• Healthcare/Insurance Plans/ Claims Process and Systems/Systems/ICD 9, 10, 11 codes
• Microsoft Office Suite
• Business Requirements Documentation
• Visio, SharePoint, Team Foundation Server, Livelink, JIRA
• Data warehouse best practices
• DROOLS/ILOG/BRMS
• Decision Tables
• Data Cleansing, Governance, Mapping, and Analysis
• Change and Release Management
• IT Implementation/Project Management and Coordination
• Business Strategy/Scope of Work
• Vendor Management
• Market Research/Qualitative and Quantitative Analysis
• Business Intelligence
• Remedy
• SEO, SOA, PMO
• EMR/ Confidential - HIPPA
• Lifecycle Management
• User Experience
• Technical Training
• Proposal Writing
• Process Reengineering/BPM
• JAD Sessions
• CBA- Cost Benefit Analysis
• Strategic Planning
• Problem Solving
• Snag IT
• Communications
• Lean Six Sigma Principles

EXPERIENCE:

Senior Business Analyst, Boise, ID

Confidential

Responsibilities:

• Currently working on multiple projects leading the strategy, analysis, business priority utilizing MoSCow and Agile practices, requirements documentation, assisting with design, and the facilitation and gathering of business processes both current and future state for FoodGroup and Agribusiness teams; Master Data Management, Mine Cost Reporting, Sales Force workflow/Sales Quote implementation and high priority business initiatives.

Senior Business Analyst, Elk Grove, CA

Confidential

Responsibilities:

• Led analysis of Confidential process and system issues, assisted with triage, tracking, reporting, and worked with key technical departments and vendor to ensure resolution of high priority/critical issues
• Introduced and refined MoSCoW scrum prioritization change request definitions
• Performed requirements traceability, contract PMO review and legal analysis, 1845/7410 Powerform upgrade/validation and eligibility of DME/Durable Medical Equipment requirements gathering and documentation, legal - policy review, with updates to decision table business logic
• Led analysis, documentation, prioritization and strategy of critical pharmacy issues on Pharmnet/ Confidential system, with key pharmacy SMEs, providers, vendor, and stakeholders.
• Performed business process improvement, risk analysis, lifecycle management process improvement and facilitation and documentation of downtime system procedures
• Successfully oversaw, developed, and implemented a 9 million dollar asset reconciliation and mitigation plan
• Trained and mentored state staff and partnered with the key vendor-Cerner
• Collaborated and attended project and ad-hoc meetings with team members and assisted with Go-Live site efforts

Senior Business Analyst, El Dorado Hills, CA

Confidential

Responsibilities:

• Assisted with legacy migration of complex benefit plan to new Facets claims system, business process improvement, Facets system analysis, system issue resolution, and insurance card upgrade project.
• Recruited from Confidential for long-term California State project.

Lead Applications Analyst, Sacramento, CA

Confidential

Responsibilities:

• Directed and managed several projects in parallel using an agile framework, with successful completion of highly complex work efforts, working with vendors, various IT departments, compliance-data security department, and key stakeholders
• Successfully implemented and led a large scale system upgrade for the Sacramento Sierra Pharmacy department ( Confidential
• Business Analysis and requirements gathering with documentation of workflows, process documentation, creation of test plans, and SOW- Scope of Work
• Selected to participate on a Sutter process improvement board, created process documentation/standard operating procedures for lifecycle and change management
• Performed data cleansing, mapping, status reporting, and documentation in several disparate databases for lifecycle management, server refresh, networking, and infrastructure compliance

Confidential

Certified Scrum Product Owner

Responsibilities:

• Selected to participate on a Sutter process improvement board, created process documentation/standard operating procedures for lifecycle and change management
• Performed data cleansing, mapping, status reporting, and documentation in several disparate databases for lifecycle management, server refresh, networking, and infrastructure compliance
• Assisted in creating new reporting fields with key performance indicators
• Assisted with the design of a regional data archive solution and creation of a requirements template for data retention and legal compliance standards
• Collaborated and attended project status meetings with team members, technical resources, SME’s, and Business owners.

Lead Business Analyst

Confidential, Rancho Cordova, CA

Responsibilities:

• Andrea worked with the agile scrum team members to determine the product backlog, business strategy, assisted with creating, maintaining, and prioritizing user story backlog based on business value/ROI
• Participated in stakeholder review meetings, daily standup meetings, and collaborated with the team on velocity, burn down, impediments, backlog, and tasks
• Facilitated planning sessions to gather and evaluate information, make recommendations for business process improvements, gather and document business requirements, and assist with system design
• Conducted an enterprise wide system impact GAP/data analysis, translation of current business logic-over of over 2,000 business rules of all VSP benefit types, identifying duplicate business logic, additional work stream interdependencies, along with ICD 9, 10, and 11 business impacts
• Partnered with the system analyst in creation of a new claims design and rule flow
• Introduced an enterprise wide Business Rules Governance Plan and provided ongoing training and documentation for necessary business process changes (organizational readiness)

Business Process Analyst/Implementation Consultant

Confidential

Responsibilities:

• Gathered and documented business requirements, analysis of current and future state, process re-engineering, and documentation of process flows
• Partnered with agile team managers and the Release Manager in determining the product roadmap, backlog, and business strategy according to business value, ROI, and impact
• Performed Cost/Risk/Impact and GAP analysis
• Defined and created user experience metrics, in order to ensure business requirements were met and approved with necessary stakeholders and internal SMEs
• Developed a helpdesk- tier request support model for business users and SLA (Service Level Agreement) for all issue resolution.
• Created test plans and participated in UAT testing for beta projects
• Conducted and led all training efforts and created user manuals
• Conducted and facilitated JAD sessions with project team members and SME’s
• Communicated project timeline to identify impacts and priorities of all new system releases/milestones

Implementation Consultant

Confidential

Responsibilities:

• Andrea was responsible for client interfacing, conducting and facilitating project meetings, gathering business requirements, defining project deliverables/milestones, and creating necessary training documentation for business users and stakeholders
• Andrea also provided a winning business justification/case, in order to increase profit margins based on changing commodity price increases, away from the original RFP pricing. In doing so, she was successfully able to double profit margins on a three year program contract.